Placed an order and it never came through on their end. Zero willingness on their end to find it or get in touch with anyone to find it despite us having the receipt of the paid order. Not their fault that the order didn't make it there but the lack of trying to fix it was horrible. And yes, we had the correct location, date and time. read more

As much as I like Firehouse, this one is at the bottom of my list. Four people working and not a single one makes eye contact until I stand there looking. It's almost like I'm bothering them. Then, all I get is "You wanna order"? They're too busy cutting up with each other to notice customers. I guess that's par for the course for Gastonia. The service here is terrible. read more

There is a lady in customer service at this location and she is horrible. She is an older black lady with braids. She is so hateful taking orders and times when I say hello or goodbye to them all she doesn't even acknowledge me. Please get her away from that otherwise wonderful place. She has no right treating customers that way. read more

The only reason we eat here is to get fetch points. The last four orders that we have placed have been wrong. Each time staff was unhelpful in correcting their mistakes. No wonder you can earn so many points from fetch at this location. Would not recommend to anyone. read more

The only thing that would add an extra star is the food. There was one guy making the sandwiches while 4 were cutting up in the side room. After a lonnnnng wait, I was the last to get my food. Like magic, everyone walked out once the last person was served read more

My friend and I came in here on a weekday for a late lunch. The first surprisingly negative thing to happen was there were no straws. You're a restaurant and you have 0 straws? That is telling me that whoever is running this place is not taking it very seriously. Aside from the lack of straws, the beverage bar was a mess (this is a regular observation of this particular restaurant)! There were 7 employees present at this time and you're telling me that not one of them could take the time to clean the place up a little? I mean I know standing around talking is more fun but come on, take 5 minutes to clean up the nasty place! Alright now for the fun part...our sandwiches are made and we go to check them out and unbeknownst to us, they had went and Freaky Friday'd our sandwiches! The only thing correct on either sandwich was the meat So, I tell them I have a tomato allergy and that I need them to make it again. The get started and it's evident that they have no idea what I ordered. I tell them what I want on it (turkey, lettuce, pickles, banana peppers, cucumbers) and sit back down. A few minutes later the girl is asking me if I was supposed to have bacon‍ The sandwich is finally ready and to my surprise it's the same one I sent back....the peeled the cheese, onion and tomatoes off and gave it back to me! The bread was soggy, but I was too confounded by everything that had taken place that I just ate it and left. read more

If there was an award for the worst Firehouse, this one would easily be in the running for top spot. Everything is always cold and if the order is correct it's a miracle. I only come here if requested. I know whatever comes from here will be terrible. read more

I placed an order using the Firehouse Subs app yesterday evening. The employees told me they had no record of my order, even though I was able to show them my receipt on the app and where my credit card had been charged. They did not attempt to retake the order or provide any resolution. We left the restaurant without food, and now I have to cancel the charge on my credit card. Very poor customer service. read more

Subs, for dinner! All signs are post on doors in regards to Covid 19 Mask must be worned. All staff were wearing mask including some of the customer's except for one. You know it alway's one person that can't follow the rules. In the mist of all this could get us all sick. Not fair to employees who trying to keep their job to support their families. Staff was very friendly. One staff member engaged in conversation while we waited as he prepped our sandwiches. Great customer service. Everything was good just need to have some hand sanitizer displayed whether they use it or not. Also, keeping the doors/window clean. read more

Firehouse Subs - Firehouse Sub's being fixed - Fast Food Near Me - Gastonia, North Carolina

Very good! Lillie and I were going Saturday but decided to hit the buffet beside it. Hook and ladder is awesome!

Incredibly rude employees. Store had no customers. The employee made it a point to let me know how inconvenienced she was to have to take my order. I waited 20 minutes and asked what was taking so long. Then I was informed that my salad was a "big order". F#*$ Firehouse Subs! Anyone can make a sandwich you morons. Customers pay your bills. No more tolerance for this bs read more

3rd time was not the charm.. 2:40pm, maybe 5 people in the store and it took 25 minutes for 2 subs, and neither was toasted. Never again.

Poorly run. Bad communication. Multiple workers standing in the back room doing nothing while I'm waiting for my sub.

They made both sandwiches wrong. Something in the air is burning my eyes. Ten people in the whole restaurant and it took 30 min to get our food. Very disappointed read more

I called in my order at firehouse subs on Franklin Blvd I ordered a cheesesteak they got that right and I ordered an Italian fully involved and they gave me a sandwich with nothing but the meat and cheese and no chips When I tried and tried to call them and let them know they kept hanging up on me For $37 I expect you to get the order right I will not be coming back and I will spread the word as this is the 3rd time you messed up our order and it's only 2 sandwiches read more

Food was alright, they over saturated with condiments. Therefore when I got home my bread was overly mushy Awful attitude at the cashier Employees didn't have gloves on Will drive out of our way to go to the Shelby location, which has fewer staff but better attitudes and way better quality subs read more

After a lengthy wait, I was served a sandwich with half a slice of meat. In addition the restaurant was far from clean and the bathroom was filthy! So disappointing. read more

Firehouse Subs - Hook & Ladder - Fast Food Near Me - Gastonia, North Carolina

Meanest crew I've ever seen. Won't be back. I came in with a friendly smile and they treated me like I killed their dog.

Hello January, 15th 2025 between 5:15 pm-5:29 pm I had to a visit to the Gastonia NC Firehouse Sub for the first time. I was abruptly disrespected by the General Manager name Ms. Vonya. I was verbally attacked with aggression as the General Manager tried to insinuate an act of theft on my part as I was just doing my job as a Door Dasher. I was instructed by polite team member to grab a Coca Cola bottle from the cooler for my customer. The team member also told me when I'm done that someone would help me at the register to print out a receipt. I thanked the young lady as I proceeded to walk to grab a Coke bottle out of the cooler. Before I could close the cooler door fully. Ms. Vonya came from the back of the house kitchen. She took one look at me and said in gross conduct "So you just gone go ahead grab a coke " with a sarcastic tone. Ms. Vonya then proceeded to say "you just out here grabbing a coke with no order". I was baffled and speechless at first. I had informed her in a respectful tone that I have a Door dash order that called for a 20 oz coke and that her team member instructed me to grab the coke. Ms. Vonya rolled her eyes and elevated her tone and voice as she proceeded to say to me " Come on what's the customers name", she repeated twice, rushing me in a rude manner. I Immediately I felt humiliated, disrespected and harassed for no clear reason at all. I was completely confused. Because not only is she addressing me where customers are an audience. But also her team is listening and being an audience while trying to work. I have been a dasher for over a month now. My ratings are 5.0 (Perfect score since the started dashing) which carries the highest score to earn while dashing. My completion rate is at 100%. I also rank in the highest tier in Door dash, called "Platinum status" for my hard work and impeccable Door dashing skills. All my stats can be verified through Door dash and my Door Dash App. I love Door dashing because I know there are sadly many Ms.Vonya's in the restaurant world who don't take their job serious or lack there of. I've been in the restaurant world for over 16 years. I recently retired last year from my restaurant career for being the HR director and Operations Manager for Chick Fil A. I love Door dashing to give customers what they are missing in this industry. Which is amazing customer service in many different forms. Going beyond and above for the customer and most of all respect! I currently pursue my career as a logistics broker in Charlotte NC. If Ms. Vonya was my employer there would be serious consequences to her actions. Consequences that would even include termination for such poor distasteful leadership and a poor representation of the Firehouse Sub legacy. Have we really come to world where customer service is not number one anymore? Do you condone Ms. Vonya behavior and let her get away with it? As common decency, I never recieved a "Hello how are you doing today?" How can I help you with your Doordash order? Do you have everything you need for your customer? No greeting from Ms.Vonya. No thank you either. Instead I had to deal with a rude manager who didn't care what kind of experience I had or how she had completely ruined my night. I never ever had a problem door dashing. Yet alone no problems or issues with other restaurant establishments until today. Not only did Ms. Vonya acted very careless in front of her staff. She wanted to blame her team for her wrongdoing. As she stated aloud "This why yall need to take one customer at a time" Whatever that may mean. I witness the team members doing their job correctly. I would hate for any customer or staff to endure the lack of incompetent leadership I have witnessed today. Everyone has had a bad day at work before, We don't take it out on our customer or co workers. We channel our energy by staying positive and finishing the day strong. No wants to be or feel disrespected either, totally unacceptable and no excuses what so ever! Today should have been a team effort for my Door dash customer but it wasn't. Instead turmoil took place. read more

if I could rate this restaurant a 0, I would. I am 32 weeks pregnant and came to fire house because I was craving a hot steak and cheese since I can't eat cold deli meat due to being pregnant. I walked in and walked up after the gentleman in front of me to be told that there was a 20 minute wait, to PLACE my order due to the location doing catering order. I fortunately didn't have anything to do and was perfectly fine with that wait because I really really wanted this sandwich. when I expressed to the manager that was taking the orders that I didn't mind waiting, she rolled up eyes and seemed visibly frustrated. I immediately got to problem solving for myself because I work retail and try to not pack more into someone's plate and asked her if it would be easier for me to place my order online and wait that way, she then told me it would be so I sat down and proceeded to download the app. Right after I sat down, a lady walked up and was able to order almost immediately. I thought that maybe the manager was explaining to the woman that it would be a 20 minute wait for her order to be taken as well, however, after she paid and was handed a receipt I realized the manager just didn't want to help me. I walked back up and asked why she was able to place her order but I wasn't and the manager stood in front of me and told me that they had "caught up on orders" when I told her that I was literally just standing up there and that my app was still downloading (to help her understand no time had passed) she then got an attitude with me and told me she would then place my order if I still wanted to. I asked for her name and store number and she proceeded to walk away from me and ignore me. I sat in the store for 20 minutes after that to make a complaint with corporate and was ignored literally the whole time and I continued to watch every single person get their order taken. Normally I try to let stuff roll off of my back but due to me being pregnant, at this point I feel discriminated against for multiple reasons and something needs to be done. I have frequented this location many times wouldn't recommend this place again. read more

This location is poorly ran. We visit often but they are always out of something. We haven't visited in the last year when the store has been fully stocked. The drink machine is constantly out of most available options. Chips are limited to a couple choices, and I don't how long it's been since the men's room had paper towels and soap at the same time. The food is mostly good, but service is slow. We have waited 30+ mins for 4 sandwiches, 2 of which where just meat and bread. I like FH but the value doesn't justify the cost at this location. We will be going to a different location from now on. read more

Highly upset at this place everyone behind the counter taking not fixing sandwiches phone kept ringing the whole 20 mins I was there no one picked up the phone I want be back read more

Ran by teenage and young adults who couldn't care less about their jobs. Do not visit this location. Your food will be trash and the service will be even worse. read more

I would give this place zero stars if I could. I ordered 2 combo meals on 4/22/24. When the uber driver delivered my 2 sandwiches she said The store did not have sodas . Why issue why didn't someone from the store contact me to let me know about it. I could have canceled the order or change the order for just the 2 sandwiches. I called the store no one answered. Now uber Said I have a $2 uber cash , like what I'm I supposed to do with that. That doesn't even cover 1 soda. Please stay away from this place read more

Last couple times my food has been made wrong with simple order they seem to never get it right so frustrating

The few bites I had were great. Odd portion/cost ratio they have going on here, but again.. great couple bites.

I returned to the restaurant due to a pickle being placed on top of my sandwich, despite my receipt showing that I requested no pickle. I requested a new sandwich. The kid behind the counter asked me "are you allergic to pickles". I calmly responded, "I don't like pickles, please make me another sandwich. Thanks". I got another sandwich but the stupid little attitude was ridiculous read more

First time at the Gastonia location, it took over 20 minutes to get a medium sub they looked staffed but where very slow

Firehouse subs has the freshest sandwiches and they are consistent with providing quality customer service

Love firehouse, but this location is not great. Ordered two sandwiches online and waited nearly 40 minutes once I got to the restaurant to pick up the order, they hadn't even been made. Three people walked in after me and got their food before my online order was even made, they didn't have half the ingredients of the sandwich and didn't tell me until I had already been waiting 10 minutes and had to wait even longer... for a sandwich with 3 ingredients. Not the best service here read more

We came in there first thing in the morning and there was barely anyone in there customer wise. They listened to the order and yet still did the opposite. They messed up at-least one thing on all of the subs. Coming from a lactose intolerant person. The cheese added to the sub was a great surprise... long story short check your food before you leave!! read more

They got my order wrong and refused to make me a sub when I immediately brought it back to them. I had not even left the parking lot and they were somehow too incompetent to remake a sandwich and I was not even offered a refund. I proceeded to ask for one in order to have some sort of solution since I was not offered any nor did a manager offer help. I called and was hung up on by one a worker , I did speak to Ramon another manager after calling back who did apologize and even said they should have re made it. Horrible attitudes , and service overall. I don't know what this world has come to after this experience I never expected a sub to be so complicated considering it took 35 minutes of wait. read more

I come to firehouse subs on a regular during my lunch break and I rarely have an issue. Today is the exception, I ordered a sub and they gave me the wrong order and I asked for it to be remade. I am deathly allergic to tomatoes and asked them politely to remake it without tomatoes. That unfortunately was not the case, if it wasn't by observation I couldn't bitten the sub and had a sever allergic reaction. I am not sure why they wouldn't follow simple instructions. I am very disappointed. And on top of that the manger was rude to us and her employees!!! read more

This place is straight dog water and they can't keep up with my one single sandwich when there is no one in the store. It took an actual 1 hour total to receive my sandwich when there were 6 workers here and all doing anything and everything but making a sandwich read more

Came here for something quick to eat. Ordered the Firehouse Hero Sub (medium $6.99). It includes roast beef, smoked turkey breast, Virginia honey ham, provolone, mayo, mustard, lettuce, tomato, onion, and dill pickle spear on the side. My sandwich was perfect, and I love that a portion of my purchase goes toward providing equipment for first responders. Also, kids get a firefighter hat with their meals. read more

I think this is a step up from subway I get the steamed roast beef. It is super tender hot and juicy. You can't go wrong with the meatball ( with extra sauce) either I like that you can add hot sauce. You can't do that at other places I've always had good and fast service read more

Awesome food, however I did wait 20 minutes to get my sandwich, regardless, it was well worth the wait. I got the hook n ladder and it smacks, recommend this place for a good solid meal! read more

Flew into Charlotte today and needed a decent quick lunch. Found this Firehouse Subs via Yelp of course. Service was fast and the medium tuna was tasty! I normally try to avoid "national" chains when traveling, but Firehouse Subs gets my business because they make great sandwiches for reasonable prices. Parking can get tight when they are busy. read more

I love Firehouse subs but today we came in around 5:30 and the place is disgusting. People sitting at all tables and no one with food. The drink station is so dirty, trash laying around, etc. Every table top was dirty. It's so bad my husband wants to go sit in the car and eat. I sure hope they get it together. read more

Placed a Togo order and still waited 45 mins to get one sub. Absolute waste of time and money. I hope they replace the people who don't know what they are doing. Until then I'd rather have subway. A complete let down. So disappointed with this experience and I frequent here at least once a week. So long firehouse. read more