They try... to be nice. It's an effort . I think high turn over for sure. Be nice if manager was around to watch the making of sandwiches. The sandwiches have been sometimes on spot other times missing ingredients . Place is always clean. Just gives off , I hate my job vibes read more

I love firehouse subs. They taste so good. I love the brisket bbq one. It's a little pricier than it should be. I've always had really fast service here. It's always an excellent quality sub... so tasty! I come back again and again and I really enjoy being a part of the rewards program or the name program they use or the birthday sub. I hope they continue doing these programs because it helps a little with the expensive costs. Everyone is always really sweet here and they do a good job at keeping the place clean. read more

Firehouse Subs - Fast Food Near Me - Lakewood, Colorado

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Manager explained they were experiencing their "lunch rush" as the excuse for putting anaphylaxis-inducing onions on my sandwich. Allow me to explain, they're in no rush to do anything. Their staff poked fun at a Door-Dash driver who they deemed "must be stoned." Pretty horrible experience , I won't be back to a company that promotes apathy & gross incompetence, as well as near-death experiences. read more

I always love this spot. It's easy and quick place to get one of the best sandwich's. I always feel good supporting 1st responders and especially fire fighters. It makes the sandwich taste a little bit better. I also really dig on the custom pop machine that allows you to flavor your pop with vanilla or cherry or whatever. Thanks for being a great go to spot! read more

I have never left a review anywhere before but felt the need for this sub shop. I walked in and was not greeted by any of the 4 workers standing behind the counter. Fine, whatever. But, while I was standing there looking at the menu, the guy behind the register was literally talking shit about customers who don't greet them... like YOU work here not people walking in so YOU should greet ME. When I proceeded to the register to order, he seemed almost annoyed by my presence and when I had to pause to ask my husband what kind of bread he wanted he turned toward his fellow workers as if I was inconveniencing him. As someone who has worked in customer service my entire working career since I was 15 years old and actually managed a sandwich shop for a few years, this is simply bad customer service. Not to mention, the place was dirty and with 4 people on the floor just standing around talking this is just unacceptable. All around not a good experience. I will not be back. Do better. read more

Was refused service and then was told by someone else that it was going to take 15 minutes just to take my order. But was glad I left cause I saw roaches in the diner as I was leaving.. good luck with this firehouse. Think I'll go to Jersey Mike's read more

I feel like I'd be giving a disservice if I didn't show what these subs actually look like. No bigger than a hot dog, and cost $12.14. Just trying to help someone make their own decision before visiting. That's all. read more

Firehouse Subs - What you'll get at Firehouse subs for $12 - Fast Food Near Me - Lakewood, Colorado

If there was a negative- for this location only, it would be a negative 5. Stopped in to grab a sandwich, the General Manager sneezed behind the line, when we asked him to wash his hands before making our sandwich, he flat out refused, stated he sneezed in his elbow area, which we didn't see the elbow go to his mouth!, we again asked him to wash, he stated he had gloves on but didn't want to change them either and he began to argue why he wasn't going to wash his hands. We mentioned it was a health violation to not wash hands prior to making a sandwich and he stated he knew but was not going to. This location we will NOT return to, there are plenty of options around that care about our service/ health. Please review the health inspection, this facility has already been cited for not following the handwashing procedures. read more

I had an Italian sub. It has 5 pieces of meat on it. Never seen such a sad looking sandwich. Will stick with subway. read more

Firehouse Subs - 4 pieces of meat - Fast Food Near Me - Lakewood, Colorado

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This place has good service and consistently good sandwiches with lots of meat. My favorite is the Hook & Ladder. I have ordered in store and online, either way has been fine. I have the app to earn points for rewards, and ordering online is very easy. I do wish their cookies were softer though. They are always overbaked and hard and pretty small too. read more

I order two separate subs for delivery, first sub had all the items I asked to not be on the sub... I call to let them know and order another sub via delivery and AGAIN ITS WRONG and has half ham half Turkey.... read more

Firehouse Subs - Fast Food Near Me - Lakewood, Colorado

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Walked in an hour before close. Was ignored by both employees as I waited at the counter to order. Got tired of waiting and went to a sandwich shop across the street. read more

This place blows all the other sandwich places out of the competition. Friendly, fun, efficient crew. Fantastic, generous sandwich portions at totally reasonable prices. And all fresh and addictive, with a great variety as my family likes getting something different each time. . read more

If I could give it no stars I would. I ordered online to skip the line. They forgot two items, nothing was labeled and it was literally tossed in the bag. I drove back to get my two missing items. They made me stand in line to show them which one I was missing and had me wait till everyone else had their items. Even though I had already twice. Once when I placed the order and the other time when I had to show them what I was missing. I got no apologies nothing just dirty looks from the staff. Absolutely awful. read more

the woman in this store don't know how to make sandwiche,keeps making subs intentionally smaller and overcharging me as a customer for weeks now I love firehouse subs and go every 1-2 a week but I do not feel like I should have to argue about how to do their job properly read more

Firehouse Subs - This is what they do to me every week I asked for a large they gave me a medium I complain then they give me a smaller sandwich instead - Fast Food Near Me - Lakewood, Colorado

The food at these restaurants is delicious but that's not why I'm writing a review. February 13 was a very cold day; I'm a registered nurse and had a class near this restaurant. I accidentally left my lights on and my car my battery died. I went into fire house subs to ask for assistance with jumpstarting my battery. The two individuals working that day were very kind young men & both helped by trying to jumpstart my car. one of the of them even called his dad for advice. They offered me a bowl of soup and a water as well. Their examples of kindness was very much appreciated! Thank you so much!! read more

I will never be going to this place again. The food is amazing but the staff is so overly inappropriate. This kid working there kept telling another employee "Anna, wanna buy some white or crack?" and "my daddy owns this f-ing place". It was so inappropriate especially a child being present in the establishment, I was appalled. I almost left before my food was finished, because I felt so uncomfortable and the boy working there seemed really unhinged. I'm not sure if he's friends with the other girls who were working or if he was an employee taunting them. Then, I get home and my sandwich isn't even the right one. AND I asked for no pickles or mustard. I am allergic to pickles and it was across the sandwich, so I completely wasted $15 because I couldn't eat it. Thanks guys! read more

Horrible Service! They need to have some training in customer service. Manger yelling at employees. Was with family they use foul Language. Been going to this location for years last manager was amazing. Shame on the owner for hiring this guy needs to send in a secret shopper to see for themselves. Avoid this location! Definitely worth the drive to the Belmar location much better customer service your kids don't have to hear cuss words read more

Went in this afternoon for a sandwich. I had a bad day so far. Ordered my sandwich and when it was done the young man that handed it to me was so pleasant and with all his sincerity told me thank you and have a good day. He literally was so kind and it made the rest of my afternoon more tolerable. Thank you for your kindness. Sandwich was great too. read more

Great Sandwiches, very nice staff, restaurant is well maintained. Would recommend the Italian sub. The price per sandwich is a little higher but not bad. read more

Yummy yum yum. Delicious sammies here and as usual the 50+ selections of various hot sauces to garnish your sub with if you like heat. Ingredient taste just seems so superior to places like Subway. I am docking 1 star because when I requested sauteed mushrooms, the cashier (who may have been new, or not and was just baked) took over 2 minutes to look at buttons on his cash register to charge it, before a co-worker came and rescued him. Sammie preppers do have a nice wry sense of humor here. :) read more

So much FAT on my NY steamer it was not edible. Worst sandwich I've had in a decade. It was massive strips of fat with thin strips of meat. It made me nauseous. read more

Went to purchase lunch today for my husband. We frequent this location, although I will think twice next time. The young girl working the register, dark hair and facial piercings, had a horrible attitude and basically refused to speak with me. I asked her if she was ready to take my order and she just smirked with a condescending nod. I asked her if she was okay and she rolled her eyes. I then asked if someone else could help me, to which I was then helped by another reluctant employee who seemed annoyed that I complained. The young girl gloved up and continued to talk poorly about me to another coworker. I then asked for her not to make my sandwich because obviously she lacked in respect and customer service. The guy in dreads asked what the problem was and I said she had an attitude. No one apologized, and she continued to mouth on that she's "had enough already today". Look, it's simple. Let me know when you are ready to take my order. Speak! You don't even have to smile! Don't roll your eyes, don't complain to your coworkers while I'm still there. Management needs to do better. This is a poor representation of this company, one that I'm sure would be frowned upon from the top. read more

Delivery was fast. Ordered chocolate chip cookie and received macadamia nut. Allergic to Nuts so that was a waste of money... Also received the wrong sun chips. read more

I received excellent customer service today from the fine people at Firehouse Subs and more specifically the Manager at this location, a Ms. 'Jana'. I used the Grubhub website to order, the "find location" feature had me order from this location 40+ minutes away. Jana understood my situation and refunded me my money, allowing me to patron their Lone Tree location next to my work. I love this product and thank Jana for her hard work and excellent customer service. read more

Firehouse subs is a great new sub shop in town! The sandwiches are definitely higher end that other chains (Jimmy Johns, Subway, etc.) as far as quality and sheer amount of meat on the sub, but its price reflects it (right around $12 for a large sandwich, chips and drink). The staff is always very friendly and you usually only have to wait a few minutes for them to prepare you sandwich. They also have an amazing selection of hot sauces for you to try. Definitely my new sub sandwich favorite! read more

Firehouse Subs - The Firehouse "Hero" sub! Complete with pickle! - Fast Food Near Me - Lakewood, Colorado

Very poor service. Three employees behind the counter. All had the lowest of customer service. No one else in there ordering food and they took almost 20 minutes to make six sandwiches. We're able to dine in- but they stated that they couldn't bring us our sandwiches. We had to go to the counter to get them and they were all thrown in a bag. Not individually labeled. Had to open each sandwich to determine who had what. When we asked one of the workers if they were labeled- he responded "they don't need to be" with attitude. No soap in the men's restroom. Or hand sanitizer. There were dispensers- but they were empty. Will not be coming here again. Very poor experience. The sandwich I ordered seemed to have a low amount of meat as well. The bread to filling ratio was way off. First time experiencing that at a Firehouse subs location. read more

The food is consistently good and the customer service is always excellent! Special shout out to Mike for being so friendly and fast. Thanks, Firehouse! read more

Went here a few nights ago. One worker named Dawson went above and beyond gave me his full attention and made recommendations and was just awesome to me and my kids! They were completely slammed and these two young girls were working with him. I wish I knew these girls name but I know one had black short hair and the other one had light brown/blonde. I wish They weren't there because it would've been an amazing experience with just the associate we met. It would've been a 5 star review if the girls didn't sit there cussing (my children were with me!!!) and making the guy do all the work when all they were doing was ordering him around. Super disappointed. read more

It took 30mins to get a sandwich made? It wasn't even that busy. 4 people working. WTF. And then they screwed my order, I asked for a large got a medium. And the look and response, lol, smoke another bro! Really disappointing and slow, it has been a long time since a sandwich place has pissed me off like this. read more

Walked in at 10:28. Guy named DW said we aren't open until 10:30. I said no worries man I can wait. He told me to go wait outside while it's -1 degrees out. Never will I go to firehouse again. read more

New sub shop in the area has pretty good food, but it's not a place I am left desiring to come back to. The meat is your typical bulk packaged deli style that is served at Subway. The service I received here was really good, even though it was a much younger (seemed highschool age mostly) staff, everyone seemed professional. They have an array of hot sauces which they have assigned a heat or hot-ness level too; I really liked that part. It really was the quality of the meat on the sandwiches that kinda ruined the food for me. read more

Out of all of the sub places around, this one is the best! I really love the brisket, their barbecue sauce is outrageously yummy! They have steamers on site, to warm the meat, while keeping it moist and delicious. This place is at the top of my list! The. Best. Subs. read more

The greeting when you walk in is amazing. I always order a large Engineer on wheat fully involved and it's always awesome. My order came quick and it was delicious as usual. The staff is extremely friendly and courteous. There's not much more to say except go and check it out! read more

I'm not usually a sub/sandwich guy. But the next time I want one, I'll be here. The service quality DOMINATES subway, jimmy johns, Quiznos, etc... The portions are HUGE making it a great value. The hot sauce selections make it fun. They gave my some a fireman a hat and hung out with him during down time. You win over my kids and you win me! I'll definitely be back! read more

I've been to multiple locations in few states so far with this franchise. Every single one of them, thus far, has been great. Each restaurant sticks to recipe and delivers food that's always looks exactly how it tastes. Staff is always on point and welcoming. Would recommend this place to anyone. Great place that feels homie in each state. read more

Wow this place is good and fast! I was looking for something cheap and to fill me under ten bucks, total bill was 9.34. Bonus! I had the number ten the smokehouse beef and cheddar brisket. There was a small wait for the sub, but due to the style of cooking I knew it would be a few. Same styler as quiznos(open oven conveyer belt) Sub was ready before I got my drink and say down. They brought it out to me and the sub was alittle smaller than expected but packed with flavor, made it a combo so it was perfect meal size. read more

Firehouse Subs - Number ten smoke house beef and cheddar brisket. - Fast Food Near Me - Lakewood, Colorado

Firehouse is an a-ok sub place. They are consistent, fresh and friendly. I can't say I love anything there, but they are good enough. This on off Union has a small parking lot and a nice staff. read more

I normally love Firehouse Subs. They have the freshest salads! We normally eat there during the day but this time we called in a $65 order after work. Every item was wrong. Ordered 2 Kids meals both Rice Krispie Treats and waters were missing. Ordered a Hook and Ladder sandwich the roast beef was missing. The other sandwich we asked for no onions, there were onions and they added horseradish on it. This sandwich does not come with horseradish. I had asked for certain items not be added to my salad but that was ignored. So disappointed because this is one of our favorite go to places to eat. My daughter said her food was so bad she will never eat there again and her family loved Firehouse Subs. read more

This was a lovely experience. I won't lie, I was definitely craving subway but decided to give is a chance. First of all, service was really good. We were greeted and they patiently waited as we, in awe and bewilderment, tried to take in their menu. The space is super clean, bright, and welcoming. The food was SO GOOD. I got an Italian something or other and it was perfect, exactly what I wanted. I'm not usually a fan of franchises, but this one is worth trying. read more