Ordered online and was given a 15 minutes pickup time for the "ASAP" option. That was fine, it was going to take me that long to get there anyway. Got there 5 minutes after the quoted time and still waited about 10 minutes before getting my order. It seemed like they hadn't even started until I told them I was there to get it. My sub also got loaded up with so much sauce that it was nearly inedible. I wiped a lot of it off when I got back home, but just wasn't a great experience. read more

Came in on a Thursday evening 1/8 to be exact. The gentleman certainly knows how to make a great sandwich the ingredients are fresh, the portions generous, and the flavors spot on. Unfortunately, the customer service doesn't match the quality of the food. During my visit, the staff seemed disengaged and unwelcoming. There was little acknowledgment upon entering, and the atmosphere felt rushed and indifferent. When I placed a second order online to fix my own mistake, the employee visibly showed frustration, even grunting and cursing as he walked to the back. It's disappointing, because the food alone deserves five stars. With better customer service, this location could easily become a favorite. read more

I went to firehouse subs today to get the new Thanksgiving Sub and the gentleman who made my sub made it perfect ‼ also the customer service was excellent and everyone behind the counter was very friendly and made my experience amazing read more

Firehouse Subs - Fast Food Near Me - Maplewood, Minnesota

I placed on online order for pickup at 6:45 pm (ready at 7:15!!). When I arrived the person behind the counter was very dismissive. I mentioned I had an online order she snapped if its not on the shelf its not ready. As I waited I noticed online orders were being called out. That was confusing and she told me wrong. The online ordering process is also confusing. Our sandwich's were fair quality but expensive for the size. Slow, horrible customer service. Will not be returning. read more

First and last time I will ever have firehouse subs. Had two large subs delivered and they were both wrong had no cheese ,no mustard and I had no pickle. They tasted terrible. Waste of money read more

The employees are so rude. Took 30 minutes to get my drink cup! That i PAID for. Sub was supposed to be hot, was cold. Wouldn't complain because it was good, just took forever and we even sat in the restaurant with 4 ppl in there. Still but the service! Good lord. Employees need to work on their manners and time management to be honest. Very rude remarks even when askin for my stuff. read more

Did not eat there tonight. Why because they refused to take cash. They only wanted credit cards. Ever hear of the term Cash is King. The crew shocked me when I heard that. For whatever reason it was Credit Card or Exact Change only. I never knew that buying a sub required bus fair like service. What a crock of crap to be honest. read more

I stopped by Firehouse subs today to try the hot ones limited edition subs. I thought about the spicy dill but decided to stay away from Reaper hot today. I went with zesty Garlic and the Fresno hot. Excellent choice. Both are Hook and ladder varieties but I imagine if you asked they could add to any sandwich but not totally sure on that. Mo was the cook today. Excellent stop today. Ambiance is always unique at Firehouse subs. read more

Barely any meat on my sandwiches, didn't get my pickles. They had a deal and sent me lettuce sandwiche. I refuse to ever eat here again, it's always something. read more

Great sandwich! I usually buy Subway but this store had a Buy1/Get 1 free deal so I thought I'd try it. The bread was delicious, the fillings fresh and flavorful and the gal ( at the register) helped with the app and the deal. The sandwich maker was friendly and very precise in making my sandwiches...I did get yelled at by the 'manager' for leaning on the guard area and talking with the sandwich maker! He seemed to be in a bad mood. But he won't stop me from going back/ yes, they were that good! read more

By far the WORST Firehouse Sub store ever. I absolutely love their food and hate to check this one off the list but this location has the rudest employees, the worst service, and the most inaccurate orders. I rarely get my order on time when ordering online. I've had to wait 30 minutes past the guaranteed time before. Last time I asked for a refund because it took so long and they said they couldn't do it. I rarely get the correct order, today it was basically missing the meat...only 1 slice! The employees don't give a crap about anything and it shows. I stopped patroning for awhile but had a craving today and thought I'd give it a try AGAIN....wrong move. Just as bad. They've ruined my favorite sub place for me and there isn't another one close by. read more

5+ STAR SERVICE. My receipt says Christia was my host and she was amazing. I had always heard great reviews about this place, so finally caved and so glad I did. I told her it was my first time and she made many recommendations and decided on the Italian medium size with soda. The Italian was so full of flavor and medium is a decent amount of food for lunch. The food was great, but the service brought it to the next level. I will be back! read more

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It was my first time trying Firehouse subs and I am very pleased. Quality and variety were great. Employees of the Maplewood, MN store were very helpful and professional. Just moved to the area and will be going there often for sure! read more

The cashier was nice and helpful since I've never been to a firehouse sub before, the food was as expected for a fast food sandwich shop. There was a worker who was rather rude to another customer while we were there - so that was off putting. There is plenty of parking and seating here, but it seems like most people were doing take out. This wasn't our first choice of restaurant but it worked since we couldn't go to the other two places we wanted to go. It kind of reminds me of Quiznos. read more

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Hadn't been to a firehouse subs before, but had a coupon so I figured I'd check it out. For me, food-wise, it's better than Subway but worse than Jersey Mike's. Service was great and restaurant was clean, even though there was a lunch rush, so props to the team for that. I wouldn't seek it out, but I also wouldn't turn it down. read more

The ONLY FHS that will get our order completely correct!!! We don't live close but we're driving through and placed an online order. All other FHS don't include pickle, add extra mayo and other modifications that I do as I'm picky. This place had everything I asked for. Had the pickle on the side and had the take out boxes labeled. Highly recommend THIS store. Thanks! read more

My first time at firehouse today, I was really confused when I walk in, but staff were friendly and explained the menu quite well, I will definitely be back. I got the new Pork and Slaw sandwich they got, and it was amazing!! I want to thank the 3 young girls the was working today that make my experience much better. The name on my receipt was Yazmin. The other young girl had 2 ponytail and I think her name tag says trayci and amber was the young girl who tell me about the review. Thank you guys again I will be back!!! read more

One hour after my online order, the food was still not ready. I waited for over 30 minutes in store and was blamed by them for coming earlier (although the App showed ready before I stepped in the store). I reminded them twice before they even started preparing my subs. The staff were very rude and never apologized for the delay. read more

Like come on!!!! Are you serious! Why oh why did my sandwich come with three banana peppers! I am starting to think no one in the Twin Cities can cook or follow instructions. I come to the Twin Cities once a month and I have yet to find a place that can follow directions or actually make tasty food. How do you mess up an order like this? This is a chain restaurant and I know the ones in the DFW would never. I am hungry so I am going to eat it but I am not happy. They actually had the nerve to put the receipt on the bag, like my sandwich was prepared properly. read more

Firehouse Subs - What I ordered - Fast Food Near Me - Maplewood, Minnesota

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Great location and staff! Krisi and Sel were welcoming, efficient and most kind while helping me with my sandwich order. Food was fresh, prepared perfectly and tasted most delicious! Kindness and good customer service goes a long way!! Thank you!! read more

This place takes an hour to get your food absolutely crazy. The wait occurs whether there are 2 people or 10 people.

Order a sandwich through Door Dash and I got what I was expecting. Tasty, fresh ingredients, and everything was made correctly. No complaints here. Would order again. I got the turkey bacon ranch - would recommend! read more

It's the best place to be ridiculed and get food poisoning, if that's your goal, but it will take at least twenty minutes to get your dirty sandwich. The biggest joke, least professional business I have ever stepped foot in. I have been waiting a week for a refund. I received no apologies from the owner. I wouldn't recommend it to my worst enemy. You are better off eating at a soup kitchen. I really hope terrible things on everyone involved with this hell hole. read more

Been coming for a few months now! Best employees best sandwich's! All employees are always working very hard and are friendly all day everyday! I'll be back every week! read more

I was in the other day. I come in often the young girl by the name of Amber. I think so the name tag and she really helped me out. I couldn't figure out how to work the app for T-Mobile Tuesdays. It took a while to wait. Times were long. I'm not even mad at it cuz everybody else was in there. Waiting on the same thing but she was happy giggly talking. She didn't even make my wait time. Seem like I waited as long as I did. No mess-ups the sandwiches done perfectly. Still hot. I would definitely return 10 out of 10. Would definitely recommend her and everybody else. read more

No, No, No! I ordered the smoked turkey breast sub. I had it cold and added bacon. First and most importantly- they substituted Cheddar Cheese instead of Provolone as the menu stated! The bread was stale and dry. The rootbeer I had was flat. We ordered online to take out or I would have returned everything and asked for my money back. Back to Jimmy John's~ read more

The staff didn't even acknowledge me when I stood waiting for my order. I could tell my order wasn't ready. I stood for 10 minutes and finally went out to my car. This is the second time I have had this experience. I have not been here for 3 months. My food was supposed to be ready 20 minutes ago. There was bread on the toaster drying out. Out of 3 people working, only 1 made sandwiches. The other two just stood around. In the future I will drive to Tamarack! Or find any other location. read more

Ordered them for DoorDash and at the time the food was to be delivered they cancelled the order Unacceptable. Had they informed me earlier (I ordered the delivery 4 hours in advance) I could have made other arrangements. read more

Ever since my brother took a road trip to Kansas City last year, he had been ranting and raving about Firehouse Subs. He even claimed it was almost as good as Earl of Sandwich in Vegas. When we learned there was a Firehouse in Maplewood, we had to make the drive from Minneapolis to check it out. It seems that sandwich places have really taken off in the past few years. Perhaps it has a lot to do with the economy and people wanting economical dining options, but whatever the reason, it's always good to have choices. I hope Firehouse catches on because it is, in my opinion, the best of what we have to offer here. Of course, you have your low-grade places like Subway and then a little higher level places like Jimmy Johns/Potbelly/Quiznos... But Firehouse really has these places beat. The interior is fun and definitely has the firemen/firehouse theme. They have a big selection of sauces out on the counter which not only provides options but makes for a nice presentational element. Another fun thing is the soda machine, which is all digital. You press the touch screen for your soda option and then you get even more options. For example, if you want Sprite you are given the choice of about 6 different flavors of Sprite. I wanted to try this out and selected raspberry Sprite. Im not normally a soda drinker but the process was fun. The subs themselves are high quality and I liked the meat options. My brothers had brisket and honey ham, respectively. I went with the new menu item advertised on the window--a pulled pork and slaw sandwich on a King's Hawaiian bun. It was awesome and very filling. The drawback to this place is that it's pretty expensive for what you get. My pork sandwich was the size of a restaurant hamburger, but it cost me almost $7 with tax. That's not including any drink or chips. Overall, if you want a toasted sub or a unique sandwich experience, this is the place to be. Definitely better than Subway, Quiznos, or Potbelly. If you like a more classic deli style cold sandwich, Id recommend Jason's Deli... But you cant go wrong with Firehouse for flavorful toasted subs. Pros: Great taste, unique sandwich options, digital soda machine, fun interior Cons: A little pricey as far as sandwich shops go, only one location (Maplewood) read more

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Soggy sandwiches, forgotten ingredients...missing sides on the kids' meals. Save yourself the agony and go to Subway.

Stopped in for a sandwich yesterday. Got the Cheddar Brisket it was delicious! Service was friendly. Firehouse Subs are my favorite sub shop and this location never disapoints! read more

Seriously slow! These guys work in slow motion.... waiting over 10 minutes for a sandwich with no one ahead!

This place is incredibly slow and one of the employees was busy flirting with a customer instead of working absolutely do not recommend

Made a pickup order, walked in and was told they lost my receipt to make my sandwiches, and had to repeat three times what my order was. Was also almost charged again if I didn't tell them I already paid on the app. While I recommend firehouse in general, I cannot recommend this store read more

I did not receive a warm welcome when I entered the shop, or even any welcome for that matter. The employees just stood there and looked at me. I assumed they were waiting for me to order, so I spoke. I ordered the Chicken Bacon Ranch. I was hungry so I ordered a large. I was the only person ordering so the sub was made fairly quickly. I had it within 2 minutes. Pros: presentation, prepared well (neatly made, right ratios of ingredients, cooked perfectly), melted in my mouth, one of those subs that you eat very quickly due to its mouth watering attributes! Cons: lacked flavor, bacon was flat and wimpy, bread crust was flaky, I got the impression that the ingredients could have been higher quality. Overall, it was a good sub. If there was more flavor, this sub would have scored very highly. It will be hard to go back to Firehouse knowing that Jersey Mike's is a few blocks down the road. read more

Let me explain. I seem to always have a bad experience here. Idk how I'm this unlucky but there's nothing I'm doing wrong. The first time I go in for myself and order, there's 2 people waiting and it's noon so I expect to wait a little, and it took 15 min. All they say to me is- 'what do you want ' and 'that's $_.__', (without smile or eye contact) and show that they don't really care that I bought from them, I'm just another customer (who has worked in all aspects of food service so I'm usually pretty forgiving). Whatever, it was just the first time right? I wish. The Food tasted fine. The next time I'm a doordash driver and it said to pick up an order at firehouse subs- I walk in and tell them, at this point I'm 6 minutes before it's supposed to be done. I am the only customer in the restaurant it's at like 5:00 pm so not a rush hour. These two women are just sitting and talking. They said "oh we haven't started it yet bc we didn't expect you here yet", and start it. I didn't think 6 minutes was too early but it's not like I had a choice working on DoorDash- I just drive to the location wand I get there when I do. I wait my 10 minutes to finish the bread and sandwich but then they drop the top bread on the ground and looks at me (doesn't say anything) and goes back to cook the bread again. It takes another 7 min and they hand it to me and (the nerve she had) said "here you go, now you know next time not to be early" like wtf. She even made it 11 minutes after the supposed pickup time. The other lady working said, 'have a good day' as I walked out which was the only good thing about this experience. When Ive worked in food service- if I drop a piece of bread or a customer comes early, I don't tell them they should have come later especially when they could have started it and were doing nothing when I got there. Very bad customer service - goodish food, always greasy and will drip on you and stain your pants - they don't give you a plate - it's just a box with holes on the sides that grease can slip through. Third time I didn't even have to go there. A firehouse subs employee was in uniform and came over to my workplace and started screaming at the top of her lungs on her phone within 4 inches of my car in the parking lot. I had to freaking crawl from the opposite side on my car to get in. I don't need to say what she was yelling but we can say it wasn't her day. Either way it didn't make me want to go to firehouse subs if I was going to see her again. She represents the restaurant in that uniform. read more

Extremely slow, unprofessional service. Employees are more interested in having fun than being professional and doing their jobs. Language included sh**, f*** and other language from those making sandwiches in front of my kids and other families. I hope management pays attention to their quality of service, however we won't be back to this location. read more

Computers were down but staff was very friendly and helpful. Delicious sandwiches as always!

Loved the Corned beef and pastrami sandwich bu WAY overpriced: medium size (size of Subway 6 inch) combo with chips and drink was $15!!!!

Everytime I walk into the shop in my area I'm always greeted with kindness and always get my order right I never had once complained about anything. Every trip is amazing and the food never fails to amaze me. And the employees my opinion are always top notch everytime I walk in. The best shop I've ever step foot in. Should be proud of yourself firehouse read more