Awful service. Came here with a friend for my order and her pickup order. Her order was supposed to be ready at 11:40am. We arrived at 11:35am and went inside. Checked in and they said the order wasn't ready. Around 12:00pm she went to the counter for a 3rd time and now they claimed her order has been ready and if they would have known she was there they could of told her. Yet she asked twice. read more

Love this place I walk in and am greeted with hello. The food is always fresh .I order the hot pastrami and cheese. The food is always consistent in all locations near me. My number one quick lunch place. They have added a garlic roll which pushed the taste up a notch. my only minus is I have to ask for extra spicy mustard as it is barely tasted or even visable. read more

This has become a favorite of my husband's and he convinced me to give it a try and I was surprised by the quality! The "Hook and Ladder" (turkey and ham) is his go to (and it is good) . read more

Walking in here felt less like entering a restaurant and more like stepping into an episode of The Twilight Zone. It felt as if all of the employees were high on substances. The staff interactions were so bizarre it was almost impressive. The man taking our order didn't say a single word, no greeting, no confirmation, just an intense blank stare while we talked. Truly groundbreaking customer service. A tall, heavy-set white man wearing a "sauce boss" hat was openly rude on a number of occasions we have visited this location which really tied the whole experience together. Meanwhile, a blonde woman appeared to be the only employee capable of verbal communication, single-handedly delegating tasks and speaking to customers while the rest seemed... elsewhere. The overall vibe was erratic and unsettling. Everyone was interacting in a way that felt like they were on another planet. Very strange, very uncomfortable, and definitely not a place I'll be returning to. read more

Honestly I don't typically write reviews for fast food type spots but the staff here rocks so hard I had to give them a shout out! They really are fun and every time I pop in to grab a sandwich to-go they make my day a little bit brighter (especially when they give me extra pickles) I usually order the cheesesteak but recently tried the pepperoni meatball sub on garlic bread and hot dang darn sound the alarms because those meatballs could roll of the table and onto the floor and out the door and I would chase them down the street OKAY read more

Firehouse Subs - Pepperoni Pizza Meatball Sub - Delis Near Me - Pinellas Park, Florida

We really enjoy the food at Firehouse Subs--the sandwiches are consistently good, and it's a place we like coming back to. That said, order accuracy has been a persistent issue at this location and others we've visited. This time, we ordered online and found that several requested add-ons were missing from our sandwiches. We also always order an extra pickle, and not only have we never received the extra one--we often don't get a pickle at all. It's frustrating, especially considering how often it happens. The food is great, but it's hard to fully enjoy it when the orders are rarely right. read more

Firehouse Subs - Copy of receipt. Several of the items ordered on the sandwich were not on the sandwich! - Delis Near Me - Pinellas Park, Florida

My very first visit to Firehouse subs and I have lived here for 7 years. Came because of a T-Mobile promotion and glad that I did. Had the Italian sandwich and didn't realize that it comes toasted, but happy it did because that really brought out the deliciousness. It was a good sandwich and I will be back to try some more read more

Firehouse Subs - Italian sandwich - Delis Near Me - Pinellas Park, Florida

Came here for the T-mobile Tuesday deal and the service and employees were great! They were very helpful and friendly & were about 5 employees. The sandwich took a few minutes and was very good! This was my first time at a Firehouse sub and I really enjoyed it. I will say the bathroom and drink/napkin area was extremely dirty and needed to be cleaned/ wiped down. read more

Firehouse Subs - the inside of a fast food restaurant - Delis Near Me - Pinellas Park, Florida

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Slow, slow, slow, slow, ultra slow with stafff that just doesn't seem to care. Unorganized, over 15 minutes for 1 sub. Could have cooked entire meal in time it took staff to stumble around putting meat on bread. Just sad read more

I ordered from uber eats. My sub was very good but sadly they forgot my pickle and my chips!

Have eaten at many Firehouse Subs and this location was near the top. Bread was like it had just come out of the oven and my usual order Jamaican jerk turkey and my wife's Hook and Ladder was perfect. Staff was cordial and even checked on us as we were eating to make sure everything was good. Only dinged them a star for the bathroom condition which needed some attention. We will eat here again and if the restroom is in order will increase the review to a 5 Star. read more

Firehouse Subs - Jamaican Jerk Turkey - Delis Near Me - Pinellas Park, Florida

If you have only 30 minutes for lunch, I would avoid this place like the plague. 2 separate times I've had to ask my boss for 5 minutes to devour my sub. The food is great, The Engineer is my favorite. But nothing is worth wasting an entire break for something you have no remaining time to eat. The first time this happen I thought it was just a one time thing and worth a chance to try again. The second time, there was 4 people in front of me and I'm waiting 25 minutes. Good food, just can't go on a time restraint. read more

This review is for this location specifically. I've been to other Firehouses and they were great. This location seems to expect(and encourage) you to be a takeout order when you walk in. As soon as you walk in, they ask "togo order?" or even maybe guess a name based on orders that have been put in(as I observed while I was sitting and eating). I like to eat in Firehouses(opposed to togo) since their sweet tea is amazing and can have the sub right when it's freshly made. I got to this location around 5pm and their tea urns were empty(sweet and unsweet). I asked if they could make more sweet and they said "aww man some guy just came in and took it all. Huge togo order" and I could hear snickering from the other coworkers.. guaranteed they were lying and just didn't feel like making it nor making me anymore. So they offered me some unsweet from the drivethru area and gave it to me in a cup packed full of ice and if you've ever tried to sweeten tea packed with ice, then you know where this is going... it was just blah. And at this point, if I asked them for a new cup with little or no ice, they would've likely shut down the store because what I was asking was just far too much. A detail that I noticed: I've been to a few other FH's in the area and they're short-staffed, usually only 2 employees. There was a solid 5 or more employees so it's not like they were just slammed and couldn't help me; they all very clearly did not WANT to help me And I sort of expected this last part, but even though they asked 'here or togo?' and I said here, they put it in a togo bag and when I said it was for here, they acted like it was this HUGE inconvenience for them to get me a basket to put it on read more

their BLT was delicious and it was made to perfection definitely recommend coming here, if you are into BLT's this is the place to go

This place has gone to the dumpster. We used to eat here often & I've watched it go downhill. On our last visit, the floor was covered with food in the area where they make the subs ... they were out of napkins in the dispenser and when I asked, the employee rudely placed a stack of napkins on the counter without saying a word. The restroom was not clean to top it off. All if the employees seemed to be upset or grumbly. Classic mismanagement. We were there Feb 27 at 2:30 PM. read more

There food is good but they'll put you on hold for 30 min, I've tried to call multiple times on different days and I'm always put on hold for over 10 min each time. read more

Horrible service. Was told to wait at the drive thru speaker. Waited for over 5 minutes before someone finally took my order. Then I waited at the window for nearly 30 minutes for my 1 sandwich to be done. The place was virtually empty inside too. read more

This Firehouse location totally let me down. Driving up I was excited to see a drive thru quickly to realize it was just a glorified parking lot. After wait for over 20 minutes for my single Beef and Cheddar Brisket Sub (By far one of the most glorious subs ever created), I got home to realize they had give me the completely wrong order. Dinner ruined. Go elsewhere. read more

This is specifically for the this particular establishment. I have tried 3 times over the past 3 years to use this FS, through the drive thru. Each time was a a bad experience. I waited more than 5 minutes for someone to respond even though there were no cars in front of me. I then waited a full 25 minutes at the window for them to produce a sub. I know what you are thinking, they must have had a large indoor crowd...No. They must have had a large call-in order...No. what was going on was 3 employees were chatting with their friends in front of the counter, making so much noise that I could hear them through the window. The next day I called and to talk to a manager. No one was available, so was told they would call me back. Never happened. I called the corporate office who said that a manager would respond, again never happened. A previous visit they gave me the wrong sandwich. I didn't know until I got home. This time I waited at least 20 minutes for them to make the sandwich. Again no one in front of me. The first time I went and this was pre-pandemic, it was 7:30pm and the signage was not lit up and no one responded at the sign. I just drive through, however there were 2 employees outside smoking and talking. So I won't go there anymore. I will admit that the subs that I received were very good, even the one that was a wrong order. That is why they get a second star. It is really a shame because the FH that I frequented in Ohio was always top notch service! read more

Food and service are great!! It is a very busy location however the staff moves quickly and efficiently despite the business

Just another run of the mill fast food joint! There is really not much for anyone to review about the "Firehouse" chain of restaurants.,all we can say is that the same sandwiches are as insipid and uncrafted as they come. I still don't understand how the Firehouse franchise came to live with such taste less ,half baked concept of sandwich. Here are better options to this fake sub place: Publix Wawa Subway Any pizza parlor! read more

Good sandwiches. Good Covid measures. Have been back several times based on first experience. Keep up the good work. read more

This is slowly becoming my new favorite chain sub shop. Every sub I've had from here has been delicious and the meat is of good quality! I like the fact you can get any of the sandwiches that are all typically toasted served cold as well. They have a excellent selection of sandwiches and your sure to find one you like from all the choices. My favorite and usual go to is the hook and ladder, although lately I've been craving their meatball which is miles above subways meatball sub! Do you have all the customization options of Subway? No... But the quality is much better and at a very reasonable price! read more

Serious lack of customer engagement. As a past food service employee, I know it can be hard to engage with customers when things are busy but when you have zero customers being helped, there is zero reason why all five of the staff behind the counter should look at the customer as they are walking in and make zero effort to say hi, welcome, etc. That's not really the problem in my case, my problem is as I approached the register to give my order, I greeted the staff member with a friendly "hello" and received an annoyed look the entire time. The staff who took my order acted as though he was completely high off his ass and couldn't use the register let alone understand my order. Then as I swiped my debit card because the chip reader is down, he explained that I was over my credit limit. That is not the case and I believe he automatically assumed I was using credit to complete my transaction and that is why my card wouldn't work. Honestly, this is the second time I've been in this location and if my boyfriend didn't like the food, I'd never eat at this place ever. read more

I have no idea how this place has bad reviews... Amazing experience EVERY TIME. Everyone is so kind, and if there is any issues, they're always so quick to fix it. If you haven't been to this Firehouse, take the time, it's worth it. Abha is incredible, as well as Shernada. They have (in the past) taken the time to express my concerns.. and it really wasn't even their issue. It was an Uber issue, but here I am 2 months later, they still remember me, and remembered my free sub! Incredible customer experience. So friendly and accommodating! Bravo, y'all! read more

My sub was very good! My problem is cleanliness. I cannot truly enjoy my food when the staff doesn't keep their hands clean. Putting another plastic glove on isn't enough, especially when they work the dirty register, sweep floors and return from smoke breaks outside without washing hands. I didn't see a sink behind the counter like Subways have. Clean up your act Firehouse. You're my favorite sub shop. read more

ABSOLUTELY just LOVE this chain of restaurants. They make the BEST sandwiches EVER! Besides, They give a percentage of the profit to the Local firemen, so sexy! Lnyway, there are a lot of different sandwiches to choose from and all of them are very good. Friendly staff always as well. read more

Amazing service! Loved the workers there, very friendly! Gave all of my kids firehouse hats read more

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Ordered a brisket, and got a really dry sandwich with no barbecue sauce and barely any mayo. It was terrible. Brisket are my favorite. Customer service was great but I think I'll have to go to another Location next time. read more

The Ladies in the Day Shift Rock, thank you! My first Firehouse Sub and it was delicious. The team was tremendous and made every guest feel welcome! read more

This location is TERRIBLE! Every time I go through the drive-thru I am stuck in it for 20-30 mins. To avoid the drive-thru I will call ahead to place my order and have NEVER successfully placed it because I will be immediately placed on hold for 10-15 mins before I choose to hang up. When I choose delivery it is ALWAYS missing something. This location can never get their customer service right! No short staffed BS excuses. If you cant get fully staffed shut down. read more

Do not go inside to order your foods. There are over 8 people inside all working drive thru and carry out and could care less about the people inside. Shame on you. You make the inside people wait forever. At least give them the option. Also tell them that they also cater to first responders. I'm fine with that. I had young children with me that would have preferred McDonald's which would have been much faster for two screaming children. Let customers know the wait time. Trust me your bread and your subs are not better than Subway, Quiznos, Jimmy John's, Jersey Sploogie or anyone's else. Good riddance to all the TT. read more

Worst drive thru ever. No one in dining room, 1 car in front of us, no cars in parking lot, 3:00 pm on a Saturday afternoon. Ordered 1 sub with no modifications -- 15 minute wait, and no explanation. Badly done, Firehouse, badly done. read more

Went through the drive thru and ordered 2 sandwiches got home and both sandwiches were made wrong. Tasted horrible will never go back.

Unfortunately this store is going to have to take the blame for poor service out of many others that I've seen. I signed up to firehouse subs for my birthday, currently I am waiting on the parking spot for drive thru only, but it has been roughly 15 minutes since I ordered my sandwich. I don't see many people inside, about 4 others. This is my very first time ordering from this establishment and I'm already given a long wait time for my first time, what a great impression right? While I'm I'm at the drive thru window, my order was a brisket & cheddar sub, but it took about 4 minutes just for the attendant to tell me they ran out of brisket, I asked for a recommendation & they told me steak & cheese would be the next best thing so I listened and substituted that instead. I'm currently still waiting for my sub as I've received no updates and during my drive thru, there was another car that received their order quicker than mine, I'm curious on what's taking so long. I also noticed an employee just casually walking back and forth with their cell phone taking a call, could the service be any better? edit: I received my order after going inside after writing this review, there was 5 people working the counter and one shouting employee who I assumed to be the manager, he was really nice and generous, but the reason why my sub was not delivered earlier was because they had given it out to the wrong person, that same shouting person gave a speech on communication to his co-workers and how they should listen more, everyone who was a regular worker looked lifeless, and put to shame but didn't seem to care, once again, great manager, poor communication from team members, it took about 32 minutes roughly before receiving my order and finding out it was given to the wrong person, there was also another customer who came back in and returned their order, it was probably mine but they received the wrong order as well, they were in the drive thru I'm assuming, if management could work on this store, it could definitely be potentially a better store, with new staff members of course, I believe the manager was in the right of doing all the shaming and scolding, I appreciated that my patience didn't go to waste read more

The food is horrible. It's dirty everywhere. The staff is rude. I will not be going back and don't suggest you do.

The last couple of times Ive been to this location Ive experienced poor management skills and understaff unhappy employees. As well as a very limited choice of chips. The taste of the sub I always get has also change somewhat with little or no explanation? Still good food and the best sub around, but this store location needs to straighten up or they will soon be out of business too. read more

Great service and they make a delicious sub! Under new management. Place was very busy but they still got my sub out pretty quickly. The parking lot can get quite full due to it being slightly smaller then it should be but even if it is full you get your food quickly. Recommended read more

Awesome job by manager Christina(I think) at Pinellas park location, on my hook-n-ladder sub. It was a remake for an earlier mistake and she was super friendly and even recommended I try it Hot and it was marvelous!!! We will be back soon read more

Geeze I am even stressed out after being in this store much less the poor employees. The manager or shift lead lady was being so rude to the employees and YELLING and speaking to them like a parent to a child. So awkward. Def didn't need that stressful energy while picking up lunch for a work meeting. There's so many places hiring, you guys do not have to be working in such a hostile environment, find a new job! :) read more