I have been a patron of Firebouse for years. Tried to get the promotional name of the day sandwich. My middle name is Michael and I have gone by that name my entire life. Even showed ID for proof. Was told Michael had to be my first name and was rejected. Contacted other stores and learned I was lied to. Very disappointing. Contacted corporate to file complaint. read more

Firehouse Subs - Rules - Delis Near Me - Spring Hill, Tennessee

Of all the firehouse subs I've gone to this store cheat you on the meat they make the skinniest smallest sandwich because they cheat on the meat. It doesn't look anything like the photo. It's a big rip off. read more

Firehouse Subs - It's all bread and no meat! - Delis Near Me - Spring Hill, Tennessee

New to the Columbia area, love firehouse but was skeptical bc of some of the reviews, but my families order (with one having allergy restrictions) was on point and the staff was friendly and careful to make sure they had our special sandwich correct! As always they did not disappoint! read more

Friendly, polite, and pleasant service. Food was great. I'll definitely be back to get another sub. Restaurant appeared clean and well maintained. Great work! read more

Ordered delivery...the hook and ladder should be renamed the Mayo dub...wet drippy mayo is all I tasted...Yuck

I purchased two Firehouse Thanksgiving large subs thinking I was being charged $11.05 on Yelp when I was charged $42.80 two times I ordered 2 sandwiches on two different days. I would like a refund since the sandwiches were not hot and not good and I was overcharged in Oct. 21st and on 11/06. This is a rip off and false advertisement. read more

Horrible management. They made one of our sandwiches wrong despite giving them the correct information. We didn't notice until we got home. We went back and the manager was a total jerk and didn't care that the rest of the sandwiches sat while we went to get this one right. This establishment is run by people who just don't care. We will never go back. If you own this franchise, your workers do not care about your business. read more

I'm very surprised at the low rating this place has! I've always liked FH subs and this location is no exception. The place is very clean, staff is responsive and friendly, and the food is consistently good. They are a bit pricey but patrons know that going in. Good subs aren't cheap and cheap subs aren't good! I feel they are doing a great job there and if my waistline would allow it, I'd eat there every day! read more

Came in at 7:30 and they acted like they were closing up the place even though they don't close till 9. The two girls working were too busy sweeping the floors to take my order. Once the one girl came to the check out counter she stayed on her phone while I stood there waiting for her to finish texting like I was inconveniencing her. Seriously considered walking out but just needed food after a long day. Got home (live 8 minutes away) and our sandwiches were ICE COLD and made completely wrong. Threw 1 in the trash. Literally so gross. How does one contact corporate? Needless to say I won't be back. Need to fix their customer service ASAP. read more

The food is pretty good and the lobby was very clean when I went in. The cashier was very nice and handsome. When I asked about how the drink machine worked, he was very nice about it. The staff seemed pretty on task since he was always cleaning the lobby and people on the line were always working on other things. Hoping to come back soon. read more

Had to wait an extra long time for food due to online orders . The food is delicious and the restaurant was clean

I was never a big Firehouse sub fan until coming to the Spring Hill location for lunch. I ordered online for pick up. It was ready and fresh when I arrived and the staff here was super nice , friendly and cheerful. I went back a few days later for lunch and found that it was just as I remembered. I am now a fan of Firehouse subs located in Spring Hill. Good job guys read more

Slowest restaurant I've ever been to. I've been waiting 45 minutes for a hook and ladder

Fuck this rude staff. As I walked in to place my order I was greeted with a hostile staff berating me for parking in the curbside pick up parking spot. I was not parked anywhere near these designated spots, in fact I was parked closer to Buffalo Wild Wings than Firehouse. After defending myself and my choice of parking, I was finally allowed to make an order. The ice machine was out of ice, so warm team it is, then when it was time to grab my food, they went back me again defending their stance about the parking spot. I'm a fan of this company and their food, however the staff is garbage. All 3 of them working today. Will not return as there is a new gyro truck closer to my home with great customer service. read more

Firehouse Subs - Not me in the curbside pick up spot - Delis Near Me - Spring Hill, Tennessee

Help the person you are training so your 2 customers don't have to wait 30 minutes for their food.

It took them 25 minutes to make my 2 subs. Come on firehouse I know you can do better than that. Subway wins again

We eat here very often. The last few times have been very discouraging, the staff is never friendly, they are always goofing around. It feels like we are a problem for wanting a sub. The Manager works more than the other staff. They never greet you upon entering like it used to be. Good food but not so good atmosphere. read more

My son went there to get 6 sandwich's. Was told on a Sunday afternoon they were out of meatballs so we're unable to make the meatball sandwich. After placing the order for different sandwich's the staff got all that order wrong. The manager on duty was yelling at another staff member who had headphones on and was not listening to her at all. I called The next day and spoke to Karen (store manager) who told me she could make the sandwich's again. I asked her for a refund or a partial refund and she said she would talk to the owner and get back to me. Ok so now it's 2 weeks later I called her as they never called me. She stated she talked to the owner and the staff that worked that day and only would remake the sandwich's. I won't go back to that Firehouse again. read more

extremely rude manager is so bitchy. i walked in at 8:30 and they had everything closed and i was like u close in 30 mins why. their only excuse was bc no one comes in this late. really. im sorry im hungry and just got off work horrible experience. read more

Ordered at 5:14 pm in a not busy restaurant.4 workers behind the counter mostly talking. Took over 15 minutes to get our 3 sandwiches and one was completely wrong. Took another 12 minutes to remake a sandwich with ham and bacon and nothing else. Food ok but service leaves a lot to be desired. Doubt I'll be back to this location. read more

Never had an issue. They may have forgotten one of my substituted sauces one time but the food is always fresh and good!

Food is always good and fresh. Service is is at the top of the list. Very clean place to eat at. Never a long wait there.

FIRST AND LAST TIME visiting this Firehouse Sub. From the time I ordered until I received my food 30 MINUTES and they weren't busy. There was one family already eating and me. They couldn't have had any online or call in orders before me because they were just standing around when I walked in. Then several people came in behind me, ordered their food and they got their food within several minutes. That is unsatisfactory. HMMMM WHAT WAS DIFFERENT? They only put some pep in their step and actually jumped on making my order when I went up to the counter and stood right in front of them. Then when I get home the switched the bread. The sandwich that should have wheat bread had white bread and the sandwich that should have white bread had wheat bread and they were soggy. It was just a 10 minute ride home. read more

I usually enjoy eating here but this time was different. I ordered a turkey bacon ranch sub and it tasted like cardboard. The staff was very rude, they cussed me out the kid with face covering even in 2023 threatened to pop my tires. Never again will I go here. read more

This place will be closed soon. Staff is rude, and uninterested. I wasn't greeted at the door, and despite being recognized upon entering by only staff on the floor they decided to walk into the back room. When they came back I ordered a Large Hook and Ladder and a Medium drink. It came to $18.00. I declined the purchase and left. I can go sit down and eat, and still leave a nice tip for under $20. I use to visit the Orlando location often, this used to be a solid place. Maybe they'll replace it with a chick-fi-La read more

3 stars bc the food is good. Staff was very rude today. Literally judged me for my order.

Franchise owner should really take charge of this place... People are more worried about a cigarette break than focusing on make the best possible sandwich. Something always going on with the soda machine... Giving this place up! read more

Good place here in Spring Hill. Great customer service and they make a decent brisket sub.

First of all, any place of business that honors under appreciated services (Police, Fire, Nurses) has my vote of confidence and appreciation. With that being said, the sandwich market is over saturated with chains from Subway, Quiznos, Blimpies, Jersey Mikes, etc., it's hard enough to create a restaurant out of thin air and even harder when there's so many established chains. Firehouse Subs receives mixed reviews for their subs, either "too sweet" or "the mix of seasoning doesn't mesh well". Every person is different, and their style matches mine perfectly. Trying (3) different types of subs (Steak & Cheese, Club on a Sub, and Firehouse Hero) all have met and exceeded my expectations. Each bite tastes the same as the first, the meat is stacked to the brim and the vegetables are there but you're talking to a red meat bravado. I am truly impressed with the Steak and Cheese, I've had the hardest time finding a steak sandwich since moving to Tennessee and have only relied on Steak & Shakes Philly Burger, or O'Charleys take on a steak sandwich that's only found in a Mall. The Club on a Sub is the best Club I've had since Rafferty's and the Hero is a taste all on its own. So why not 5 stars? I've bragged on these subs so much yet it's a four star place? It all comes down to the price. Most people are turned away when $43.89 churns out on the receipt (four subs, no sides). Pricing plays a part if you're feeding famished adults or teenagers going through a growth spurt. Then there's the lack of sides, or any sides really. A small bag of chips does not count as a side, I consider the pickle spear (included with each sub) as a welcomed side but I'd like to see some variety in these sub shops, especially Firehouse Subs. All in all, I give my seal of approval. If you're tired of the same cold subs that are lightly toasted to become hot subs, or if you want a very different taste, stop on by and support your Firefighters. read more

Helping first responders is one of the main reasons we go to Firehouse Subs. The reason we will no longer go to this Firehouse Subs is because they should be putting some of their money into basic education to teach their employees basic language comprehension and reading skills. Several times we have placed an online pickup order and more often than not it has ended up with at least one of our subs being completely wrong. read more

Once you get it, food is good, but this is now the 3rd time we have come in and it's taken over 20 minutes for us to get 1 12 inch sand which that we share. read more

OMG THIS SERVICE IS AMAZING!!Kris welcomed me very enthusiastically and abi and Chelsea were very helpful. Also Jordan made us the best sandwiches.I will totally be coming back to this firehouse! super frendly staff for a Friday night! This place is a ten out of ten read more

I don't usually get firehouse but I was feeling a sub today. I went in and got the Italian no tomato/onions and added vinegar and banana peppers and let me tel you it was THE BEST sub I've ever had! Definitely outshines Jersey Mikes, Subway, etc. read more

We normally have no issues at all with this restaurant. Tonight one of our sandwiches was made incorrectly (should have been brisket with cheddar cheese) and didn't discover the mistake until we got home. Called the store, explained the problem, and was told to bring it back for a refund or get a new sandwich. Asked if we could just bring a receipt tomorrow and was told no - the sandwich has to come back for anything to be fixed. Their mistake became our problem. read more

Firehouse Subs - a roast beef sandwich in a styrofoam container - Delis Near Me - Spring Hill, Tennessee

The sandwiches are always delicious, but they're so pricey! It's almost $40 to feed 2 adults and 2 kids under 10. The staff usually seems bummed to be working or irritated when asked about sauces. read more

Firehouse subs is one of the best sub places to eat at. They always do a great job making our subs and the employees are very friendly and courteous every time we come in. read more

Great food - Great price - Great service Restaurant was very clean. Staff was very friendly. Service was AWESOME. Food was prepared fresh. They also have one of the style Coke machines. read more

So, I phone in an Order for a large Philly cheesesteak sub. I specified that the sub should not have any mushrooms, but should have extra onion and extra bell pepper. This was a late dinner I was picking up for my wife, and I was in such a hurry that I didn't check the product. That was my mistake. I should know by now, that the chances are excellent that these fast food joints are going to screw up your order a good portion of the time. And of course they did. So I get home, my wife opened her meal and there are the mushrooms I specifically requested be omitted, and no additional bell pepper or onion. Been a long day, I'm tired, now very irritated that they can't get something that simple done correctly. So I called to complain and speak with the manager. She says she will have the owner call me the next day, which they did. I just received a message telling me that they would be happy to send me a free medium sized sub to replace my large sized sub that they screwed up. Thank you so much for offering a lesser product than what I purchased to compensate me for the one that you screwed up. By the way, if you're not aware folks, a large sub is over $11. For a sandwich. $11.00. I have grown so tired of the mediocre service and mediocre food that is shoveled out by teenage kids in these fast food joints. They seem to be incapable of doing the simplest tasks. Then management is incapable of making it right. It's like nobody even cares anymore. It's always about poor management and poor training. God bless America ! Buy some sub rolls at Publix, some boars head meat, and stay home! read more

1st time they left off 3 sandwiches, 2nd time they left off 1 sandwich and 3rd time order messed up at the spring Hill, TN Firehouse sub, I will never go back there again. Even talk to manger and didn't even get a apology or refund. read more

Great place to eat if you're in a hurry or if you have kids! Its not quite fast-food, but its somewhere between that and restaurant quality. The staff was very helpful and friendly. I came in around 3:45 and after I walked in a young man yelled "Welcome to Firehouse"and asked me if i had any questions about the menu. He had wonderful coustomer service and was extremly polite. He even had a conversation with me while he was making my food. I know this doesn't seem like much, but he made my day. I wish I could remember his name to call and complement. I would recommend this place to anyone! read more