Love this place. Soft serve ice cream feels like a small thing, but it makes the experience over the top

Jason's Deli in Franklin anchors a small plaza directly on Mallory Lane near the AMC Theater and other eateries/retail. For the most part, this is your standard Jason's Deli that offers all the tasty soups, salads and sandwiches that you have come to enjoy. Jason's sits on the end of the plaza, so the interior is decently spacious, however the flow can get a bit tight when they get busy for lunch. Layout is counter ordering, and then flow down the line to end in the drink, soft serve and salad bar stations. Speaking of the salad bar, while it is not the salad bar of the past, it is still ripe with options and variety...and breadsticks. When it comes to Jason's, I am a panini guy...legit any type of panini from the chicken, chipotle chicken or the chicken caprese. Just something about that toasted bread, especially the focaccia or sourdough! Service is always decent at this location with no major issues ever noted. They are welcoming and helpful when needed. Parking can be a bit tough, honestly so can getting in and out of the lot. So, be careful whether coming or going! Overall, solid Jason's Deli location that comes in clutch for a good sammie, salad or cone from time to time! read more

They have a fresh salad bar that you can't find very often anymore, all staff were friendly, casual, family friendly atmosphere.

Consistently leaves out special instructions ...ask for mustard on the side get no mustard...ask for extra pickle...get no pickles...terrible music...restaurant smells old...smaller portions let children run your business and go out of business read more

Attended a catered lunch meeting by Jason's. The sponsor selected a very good variety of box lunches and salads from Jason's. The salad was a nice choice for a box lunch, although I opted for the tuna sandwich. The box included my favorite Ruffles Ridge chips, an individually wrapped pickle that doesn't leak onto the sandwich, and a pre-packaged chocolate chip cookie, in addition to the tuna sandwich with lettuce and tomato on their Country White Bread. My only criticism is the bread--it was either slightly stale or intentionally aged on the surface. Either way, I prefer a softer bread, so I give this meal 4 stars. Note: this review is for their boxed meals, not in-store dining. read more

Jason's Deli - Tuna Sandwich Catering Box Lunch - Delis Near Me - Franklin, Tennessee

Looking for a good salad bar and good deli sandwich's, this place is convenient and the service is fast. I always get the salad bar, just enough options to satisfy any one! After that, don't forget the free ice cream!! read more

Jason's Deli - Oh yea! A free reward for eating a salad! - Delis Near Me - Franklin, Tennessee

See all

Bad experience 2x. First time 2 weeks ago at 7:45 pm the young girl had the whole salad bar apart to clean underneath making it a very unpleasant dinner trying to navigate around it all. Ok thought it was just an anomaly but two weeks later I came back at the same time and the same thing happened with the same girl. You don't do that when people are at the salad bar getting their food when you have everything out and it's a disaster area over there when people are trying to eat. Then she doesn't even fill up the food with nothing there. I have to ask her to refill Empty items. I mean, I have to ask her to put salad out cause there's no salad at a salad bar. I mean it's just amazing. I'm so sick of incompetence everywhere I go. It's just unbelievable today. I'm done with this place. I'll take my money and my dinner elsewhere where somebody could treat me a lot better and also has half a brain read more

Jason's Deli - Middle of rush-hour dinner and the girl taking the whole salad bar apart. - Delis Near Me - Franklin, Tennessee

One of the few places in town that has a salad bar, but the only place that has a huge one... It's a meal in itself because it has potato salad, pasta salad, broccoli salad, hummus, toasted baguettes, various kinds of veggies, Bibb lettuce, Spring Mix lettuce, house-made dressings, salad toppings, mini muffins, and the best crackers I've ever tasted...There is more, but you just need to go see for yourself... And, you have to try it, if you like salads... You will be hooked and want to go regularly, like me, to order the salad bar... I will admit I'm funny about other people being in the vicinity of my food... But, staff is constantly cleaning the bar, not allowing it to get messy looking....I've had other things on the menu, all good, but it's hard for me not to order salad bar every time I go to Jason's Deli... I will add, they have a variety of sandwiches, soups, and pre-made salads (all great choices, if you prefer something hot and served to you.) Bonus: Every customer gets free soft serve chocolate, vanilla or swirled ice cream. read more

Jason's Deli - Salad Bar - Delis Near Me - Franklin, Tennessee

Salad bar is phenomenal, but today I had the strawberry chicken grape etc salad with the raspberry vinaigrette. It is delicious. Staff is always friendly and my wife always enjoys the soft serve ice cream after our meal. read more

In Colorado, Jason's Deli was beyond awesome, but I have went to this location in Franklin, TN quite a few times and their service and food is only sub-par. The wait to order is always terrible and it's because their cashiers don't know what they are doing, but then the people making your order get your order wrong, then it takes forever for the people bringing the order to bring it even though it's sitting on the end ready to go. This is not a one off situation, it is like this every time. Then the food does not taste fresh, and my Beefeater sandwich last visit I had to pick almost all the meat apart as it had tons of gristle, finally just trashed it. We were going to do an office lunch and someone said Jason's Deli I said no way, and we went to McCallister's instead! read more

First time here as we don't have Jason's in southern California. Was looking for some hot soup while out shopping on this 40 degree day. Found them on Yelp. What a nice and different sandwich shop than places like Subway, Jersey Mikes, etc. Great choice of 6 soups and today they had a roasted tortilla soup special. So I got the 1/2 sandwich and soup special. I asked the nice lady at the counter what the more popular sandwiches are as they have very many (and all sound good). One of the recommended ones was a Reuben, and that's what I had. The soup was delicious with a nice flavor and was just hot enough to not burn my mouth. The 1/2 sandwich was bigger than many full sandwiches at other places. Very lean, tender, with the right amount of sauerkraut and dressing. Will try Jason's again next time I'm in town! read more

Jason's Deli - Roasted tortilla soup - Delis Near Me - Franklin, Tennessee

See all

Great food and customer service! Loren is an amazing server! Always a great place to hang out with friends. And..., FREE ice cream!! read more

Had a really bad experience with customer service here today. Our food was given to use 23 minutes after the estimated time we were given when we placed the online order. There was no explanation or apology or acknowledgement that we waited so long. We placed an online order and our confirmation said our order would be ready at 11:11am. Normally when we arrive at about the estimated ready time the food is waiting for us when we get there. Not this time. I inquired with the cashier, who said she would check on the order. No updates. We stood around. Two other customers who placed in-store to-go orders after we had already been waiting ended up getting their food before we got ours. I had to follow up with someone else behind the counter, who just said, "They're working on it". Finally we got our food at 11:34 am, when the order confirmation said it would be ready at 11:11am. There was absolutely no apology of any kind. The food was still good, but it wasn't worth the extended wait or the poor customer service. We had been regulars here, but the experience was so frustrating today that I think it is going to be a while before we trust Jason's Deli again. read more

Jason's Deli - Italian Cruz Po'boy Sandwich - Delis Near Me - Franklin, Tennessee

WHO CAN SAY NO TO FREE ICE CREAM?! I love the sandwiches too especially the club sandwich, the place is always tidy and it's never very busy

We have only been once but we loved it . The salad bar is top notch The spicy gumbo soup was as good as it gets. We met with my daughter for her birthday and it was nice and spacious and we were treated very nice. read more

I placed an online order at lunchtime. Picked up my order and when I got back to my office, my sandwich was completely wrong. I immediately called and spoke with a woman who pulled up my order and told me my credit card would be refunded. I waited about five days, no refund. I called a second time and spoke with a guy who said he was CJ and he assured me this would be taken care of and or a manager call me. Guess what? No phone call/no refund. my order email confirmation to the corporate office with a complaint on February 10. You guessed it... No response/no refund. MY SANDWICH Was TERRIBLE & NOT EDIBLE!! Do better Jason's Deli!!!! read more

This place puts out a tasty sandwich and we pretty much had a variety of Jason's sandwiches for a whole week. The veggie wrap was my favorite. OMG, do they have a brownie to die for though! Since lunch was on the company, we couldn't order for ourselves, but the sandwiches we got were very tasty, not dry, and the cookies and brownies were out of this world! read more

Jason's Deli - Delis Near Me - Franklin, Tennessee

See all

The food was average, and we found the menu to be pretty overwhelming as well as difficult to read. The Ruben (not pictured) was the best item we had. I would make a return visit for that bad boy. They also have free soft serve chocolate and vanilla which is definitely a selling point for some :) read more

Jason's Deli - Shelleys Deli Chick Sandwich - Delis Near Me - Franklin, Tennessee

See all

We ordered to-go and everything went smoothly. Our order was all correct, and delicious. I especially like their baked potatoes. There is something for everyone, this is a great place to eat! read more

Jason's Deli - Pollo Mexicano Potato, to-go. Tasty! - Delis Near Me - Franklin, Tennessee

I feel like the food is not as great as it used to be. My soul was cold and my half sandwich seemed lacking. The staff was friendly though.

Menu not communicated correctly when ordering. For example, a "bigger better BLT" for $7.99 will charge you another $3.59 for a side of soup. In my opinion, it's unclear there's a charge to substitute a side. So a cup, not bowl, of soup that you might think is an included side is almost half the price of the entree. Bad value and bad communication, in my opinion. The restaurant should make substitutions, etc. clear for the customer. read more

Jason's deli, on Mallory Lane, is where our new place for lunch. My health conscious wife went for the overflowing salad bar. From the extensive menu, I chose a half ham muffaletta. Plus, from, the list of fresh-baked incredible cookies", I picked the an old fav, the white chocolate macadamia nut cookie. My muffaletta...a layer of ham and another of ground olives between two huge toasted slices of that special Italian bread. Classic! That white chocolate academia nut cookie was definitely not incredible. Fresh-baked? Well... It just a run of the mill cookie. Now my wife aimed for the humongous salad bar and loaded up on fresh veggies. She also got a bowl of free ice cream- with chocolate sauce. Now to rate this Jason's deli. The sad little cookie was low point of our meals. On the other hand, my ham muffaletta was so good that I'll probably return to get one of those. Four stars for Jason's. read more

Jason's Deli - Half Ham Muffaletta - Delis Near Me - Franklin, Tennessee

I ordered the roast beef on sourdough, with mayo, o&v, tomatoes, mozzarella with a side of pita chips and tzatziki dip.... I received my sandwich with No tomato and my sourdough was a bit hard, and did not receive my chips and dip . The side of pasta salad I purchased was a bit dry and the fruit side smaller than I was expecting. All in all, would I go back, maybe, but I wouldn't go out of my way to go back. But I must add, the roast beef itself tasted wonderful. And the counter staff were very nice. read more

See all

Always delicious whatever you order. I just wish they had horseradish or horseradish packets to put on sandwiches!!!

Food was freshly prepared and served in the salad bar. The service was dutiful providing aid for utensils, etc with no hesitation and with a glad heart. read more

Best salad bar in town! Always fully stocked and the soup is great! Sandwiches can be hit or miss but are okay. Servers are nice and FREE soft serve is the best read more

The salad bar is what makes this place! And the prices are great. Keep up the good work Jason's Deli!!

If you need comfort food. If you need to fuel your body with Whole Foods. If you need to treat yourself. If you like soups like a nut! If you need to be healed by real food... try anything off their menu. My staples for a heart break healing sesh are: Soups: tomato bisque or chicken pot pie Salad: the one with apples and feta Studs: loaded spicy one Pasta : couldn't say Everything here is yummy! read more

I've visited Jason's Deli in other locations; so, I had to stop when I saw the sign! I am a huge fan of their salad bar and chicken pot pie soup. Upon entering, I discovered a huge Sunday crowd. It appeared as if most had made an after church lunch stop. There were 2 lines formed. I quickly learned that there was a line to order at the register as well as a kiosk line that only allows soup and salad orders. Given that I knew that was my deal, I ordered at the kiosk. It was quick and efficient. There were no tables available. Therefore, I sat at one of the bar-type tables that are attached to the outside windows. The salad bar was stocked with several types of greens as well as many fresh vegetable toppings, cheeses, and dressings. In addition, the salad bar includes pasta salads, chocolate mousse, and bread/cracker options. My favorite part of Jason's Deli is the chicken pot pie soup. The flaky pastry served on the top is amazing! Always order the chicken pot pie soup! read more

Jason's Deli - Salad Creation - Delis Near Me - Franklin, Tennessee

See all

What to do when an authentic, small town (or classic NY) deli isn't available? Try Jason's, a wonderful alternative offering a broad selection of soups, sandwiches, and a nicely purveyed fresh salad bar that will keep you either sticking to your diet or coming back for another plate-full of greens, and add-ons to your tummy's delight...like beets, and peas, and cheeses, potato salad, pasta salad, whole hard-cooked eggs, and a wealth (more than a dozen) of other items and dressings. There are also mini muffins and garlic bread too. The sandwiches are custom-made to your specifications, piled fairly high with traditional meats like Corned Beef or Pastrami on your choice of bread. There are also Clubs, Paninis, and Wraps. Vegetarian? No problem, they have a special menu just for you. Soup? I personally like their Southwest Chicken Chili, chunky, thick and nicely spiced. My wife prefers their Tomato Basil Soup - creamy, yet with with small pieces of tomato in it - very savory. Jason's has special offerings for people with Gluten restrictions or other allergy concerns. They even have a food-allergy tool on their website so you can plan your trip in advance to avoid any items you might find harmful to you. Oh...and free ice cream (pretty run-of-the-mill -- but still free) for everyone! And final kudos - I especially appreciate the soda water (fizzy, y'all) available in lieu of flavored soft drinks. Swift service, congenial hosts and wait staff. Thumbs up! read more

I, personally, love a good salad bar. Theirs is about as good as any that exist anymore. They also make a decent soup. The rest of the fare is pretty standard, but there is something for everyone. The salad bar is the reason I head here. read more

I have been a regular customer for more than 10 years. The quality of the food has remained consistent. This deli is the definition of fast and fresh. The service is exceptional and friendly. I am a soup lover and all of the 6-8 soups are made fresh daily. If you are trying to get more fruits and vegetables into your diet, this is a go-to restaurant. read more

I love Jason's Deli!!! A worker by the name of I believe "Thomas" was amazing! He attended my needs perfectly and crafted my sandwich with care. I saw him clean up the icecream area because annoying 8 year old girls made a mess at it! He deserves a raise!!! read more

Jasons has awesome sandwiches and there salad bar is fantastic. They also have pasta dishes, I like the chicken Alfredo, its really good. Since the pandemic we have been ordering online and had several minor issues but I wanted to warn people. Check your order at the store. Always missing something. Last order not only did we not get our pickles, I didnt get the extra ranch dressing they charged me .69 cents for. They really shouldnt charge extra for it with a salad when you can have all you want if you eat in. Kinda taking advantage of people during the pandemic in my opinion. All that having been said, the food quality is excellent, price is average and service is always very good. Just make sure you get what you order. read more

12 days later. Came back to give it another try. Ice cream machine still broken. There won't be a third attempt.

Kudos to Jason's for following up with me about my 2-star rating. Ms. Crystal, you really do care for your customers and I'm looking forward to my next salad at Jason's. Thanks! read more

The build your own sandwich selection is amazing. Every time I've ordered the food has been fresh, delivery has been fast, and everything is yummy. read more

My father ordered the Turkey wrap. When he received it, he took a bite, only to find there was 1 slice of Turkey. He took it back to the front and told the lady behind the line. Her response was "that's to make it healthier" -- that would have been funny had she actually do something to resolve the situation but she didn't and walked away. When he spoke to the manager the manager laughed as well and told him she's in charge. I don't think it's right to charge someone $10~ for a wrap only to put one piece of Turkey. That's terrible management and a terrible experience. With 100s of restaurants in the area, this will not be one we will be coming back to. Your "manager" should treat your patrons with respect and not make jokes when their service/food is terrible. read more

Overview: (this is reviewed as a healthy chain restaurant and mainly on their salad bar- not white linen dining) Food: 4 star Quality: 4 star Ambiance: 1 star when busy, 4 star when not Value: 5 star (free muffins and soft serve ice cream with all meals is great for the kids (and occasionally me too) My family has come to enjoy the Jason's Deli Salad Bar! Many people order sandwiches, I have little experience outside of catered events for their sandwiches (although, I have to say they seem to consistently be great!) This is one of the best salad bars around! Spinach, field greens and romain choices. Fresh veggies like Red/Orange Bell Peppers, cucumbers, baby carrots, broccoli, beets, and baby tomatoes. To tasty additions like bean salad, couscous, almonds, apple slices and trail mix. They even have fun splurges like chocolate mouse or vanilla pudding! There must be 15 salad dressings to choose from, so everyone will find something to enjoy! The ingredients are fresh and the bar is always clean! (5% of the time, there may be something that needs to be replaced/ cleaned) The layout is better than it used to be. When it's busy, I can feel a bit claustrophobic, so if crowds bother you, make note. It's a great place to go at a great value! I highly recommend! Please thumb up/comment if you liked this review and I would count it a privilege if you chose to follow me as I review places I travel and visit. Thank you for taking the time to read! ~mp read more

Oh, Jason's Deli! How I love thee! Let me count the ways! I eat at Jason's at least once a week. We're a health conscious family, and their light menu is fantastic. I never feel like I'm being deprived. The kids menu is great and inexpensive. The salad bar is stocked with yummy things like artichokes and humus. They'll make me specialty items that are no longer on the menu and don't even flinch when I ask. The black current tea is fantastic. The customer service is great. The to-go order is quick and efficient. I've never had a order that I didn't like. Also, FREE ICE CREAM! However, there are a few downsides. Parking is a pain. A big pain. Usually you can grab a spot next door at Chuck E Cheese, but even that can be hard on the weekends. Just like the parking lot, the seating area is often VERY crowded. Since we have a toddler in tow, we usually get there early, around 11 am for lunch or 5:30 pm for dinner, and we tend to beat the crowd. And just a short story about their awesomeness... One day, my daughter, then 1, and I were eating lunch with another friend and her one year old. The kids made a big mess, and after we finished, I got on the floor to clean up a bit. That's when a manager came over and said, "Don't worry about cleaning up. We'll get it. It was just fun watching the girls eat lunch and play." I was already a loyal Jason's customer at that point, but they got a life-long patron that day! read more

Jason's Deli - Delis Near Me - Franklin, Tennessee