I've received the best of care and detailed consultation at Fireside Pharmacy. I got connected to Fireside through PS Wellness. I'm so grateful for their knowledge and care. read more

Fireside is brimming with staff however they are not very organized. They need a better system for customer service. For instance, I was asked if I would like a text when my order was ready. I said yes, and waited 3 days and nothing. When I called, the order had been ready, but no text. I asked then for my meds to be delivered - this was 9 a.m. - I had been out for 2 days and couldn't make it for pickup. I waited till 3 and still no meds. I called again and was told they were out for delivery by 5:30 p.m. At 5:30 I reached out to the driver and he said he couldn't make it, and I would have them by 10 a.m. the following day. Still no meds by noon. They finally arrived around 1. This is frustrating because when I run out I don't feel great, and it's best to keep my levels stable. If Fireside could just adopt an automated communication system ( this is 2024!) via text messaging it would save them and their clients oodles of frustration, and diminished jamming of their phone lines. Everyone would be much happier. How's this: the pharmacist completes the order, then hits a button on his/her computer and a text is generated - or an automated phone call. Prior to the driver leaving he/she texts the list of customers with a 4 hour window saying the order is on its way. Fewer follow up call and holds, and looking for orders, and chaos. Easy peazy. Systems are a great thing people. read more

I experienced an unfortunate interaction with a staff member who exhibited extremely rude and blatantly condescending behavior, far from what one would expect. I would warn anyone to be wary of this pharmacy. read more

I arrived at 9AM, referred by Palm Desert VA for my prescription, and waited until the gentleman approached the entrance I was expecting him to open the entrance. He said, "You have to go around." pointed abruptly to the other entrance, which required me to drive around. I am a disabled Veteran and today I had very hard time walking. I fell twice stepping down the steps from the entrance to where I was parked. As I finally got to my vehicle, a lady who happened to be Caucasian, went to the same entrance I was departing. By the time I drove around and entered where I was directed, the same lady was in line and the entrance was unlocked. I was sad and disappointed and in disbelief. I would encourage customers to reconsider your options when seeking pharmacy services in the future. read more

Fireside Pharmacy - Man in the red who rudely addressed me. - Pharmacy Near Me - Palm Desert, California

I don't know what's wrong with these people nowadays. I have been going to this pharmacy on and off for years. But this last time I went, I was treated like the customer is wrong, and the pharmacist is right. The pharmacist clearly made a mistake with my prescription that needed to be compounded. I made my boyfriend pay for it! $250 out of his pocket. I take injectable medicine with pre-filled syringes. That's what my prescription was for both times I went there in the first one. He made a mistake and wouldn't own it. It was so frustrating as I am very uncomfortable with not having a pre-filled kind he was very incompetent. I don't know what's happening to the quality of pharmacist that the owner is getting but I see here that they are losing a lot of people. Gee I wonder why. Because of that pharmacist, they have lost my business I do not recommend this place. They don't even deserve one star. read more

Great service and personnel. Very accommodating. Would highly recommend. Any questions or concerns answered in a timely manner.

What happened to Fireside? from 5 star to zero! Fireside has been my pharmacy for over 8 years. Terrific all the way. Suddenly, they forget, they excuse, they are rude and they don't follow through. I am not certain what happened, but I know for certain there are: NO ADULTS IN CHARGE Pharmacist in charge? Ha! Misrepresents, makes promises he doesn't keep, and does not follow through even when he understands the severity of an issue. It's quite simple. Either you have the meds or not. If not, send me elsewhere. 8 year customer who in the first 5 years was likely one of their top revenue customers. Lost forever. My new pharmacy wil be WalMart, on Jefferson & Fred Waring. Cheaper prices (by far), and not so busy they cannot handle urgent needs urgently. As for vaccinations, etc., easy appointments, in and out and never a delay. That's it for me. I am done with Fireside! read more

After 6 years of supporting this Business four of which I lived in the desert two years I've lived away so the prescriptions needed to be shipped thank goodness this is my last shipment. I've asked four times for a tracking number for my $700 prescription order and I still can Not get a tracking number. They are careless and not thought to seniors that just want to know where the prescription is and when it will be delivered. Do not trust or use this pharmacy. read more

The little dude with glasses driving the Fireside wrapped vehicle really needs to learn how to drive. He was swerving in and out of cars on Washington St before turning into Avenue 42. He almost side swiped me!! Someone at this pharmacy needs to take his keys away before he hits someone!! Just because it looks like a race car doesn't mean it should be driven as one. read more

Most rude and unhelpful business. They are not helpful and if you complain they will block you're number from calling back to reach the owner. They have done this to me on my cell, my friends cell and my home phone. I would never trust them to prepare a compound because if they screw up they will just block your attempt to complain. read more

If there could be no stars, it would be more appropriate. While everyone is polite without exception, at some point being given the wrong and inconsistent information on stock availability, status and such overshadows what really come down to poor training and lack of regards for their customers, repeatedly over, and over, and over! Can't recommend this pace but there are others around, just do a search of compounding pharmacies... read more

Best of the best, great customer service, very friendly and professional. A must for all your medicine!!! Thank You Fireside Palm Desert!!!

Do not use this pharmacy! Yemi, the pharmacist, is very unprofessional and rude. After noticing that they had cheated me out of ten of my Adderoll capsules, I went there to tell them about it. Yemi was extremely rude and refused to fix their mistake. I reported them to my insurance company and they are preforming a fraud investigation on them. They don't care about you as a valuable customer. They lie about their mistakes and try to gaslight you. I'd give this place a negative zero if I could. read more

I can't say enough good things about this pharmacy! Blessed that they deliver my meds and the driver knows to not let my little dog out. I'm 83 years old so I have used MANY pharmacies in my lifetime and Fireside Pharmacy is the best!!! read more

-Excellent Customer Service -Knowledgeable & Friendly Staff -Actually care about the customer My wife & I have been using Fireside for many years and they never cease to surprise us with their customer service. The staff really care about their customers and always go the extra step without having to be asked. After looking at our Rx Insurance Plan, the clerk suggested that if we could wait several days for the beginning of the month, the insurance billing cycle would reset and we would save a bit on the price. It wasn't an emergency, and yes we could wait. Thank you for saving us money! We really appreciate all the nice girls at the front counter. Super nice pharmacy & Highly recommended! read more

Fireside Pharmacy - Pharmacy Near Me - Palm Desert, California

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Tanya got me taken care of quickly... It was the end of the day & I didn't have to wait but a minute... She found my medication quickly & checked my insurance & showed me that my insurance would have been more expensive... Michael came over since it was my first time here using this prescription & he explained it quickly & answered questions to my satisfaction. The whole process took less than 10 min from the time I entered their doors to the time I left... :-) Good Job! read more

Service is usually late but this week reallly sucks. I put in an order early Monday and it's still not available. I'm going to try Ambrosia. read more

This pharmacy has always been on the poor side when it comes to customer service, but they hit a new low today. Using every excuse in the book as to why we would have to wait two weeks for a prescription to be filled. Never got a good answer as to why it took four days for us to be advised of the situation. Beware - use any other compounding pharmacy you an find in the valley before you go here! If the system would let me give less than one star.....I would! read more

This place provides some compounded prescriptions. The staff was incredibly nice and informative. On the shelves they also carry a lot of herbs and natural remedies. Even had a selection of greeting cards. Sweet little place for those of us who want natural curative medications. read more

My experience with fireside pharmacy is always excellent. Thank you to Yemi for providing a new base for my progesterone. I get my testosterone here too in a gel base that works well. In the many years I've been with Fireside not one mistake has ever been made. Very professional, kind. Thank you! Lezah read more

Avoid this pharmacy at all costs. Absolutely, completely irresponsible. No follow-up, don't do what they say, don't return calls. Complete nightmare, I can't even get my prescription move from them. Have to spend money to go back to my doctor to get a new prescription. I did 1 star because I couldn't do 0 stars read more

This place is awesome The staff are really friendly and helpful especially Barbara and the delivery department she really takes you out of a rough spot when needed read more

The pharmacy offers medication packaging, and FAST service, usually under 15 minutes for most prescriptions. Well, I have used Fireside, La Quinta, and Las Palmas pharmacies for 10 plus years. They offer delivery as well. I get mine delivered once a month, and the prepackaged pill packs are very helpful when it comes to keeping track and ease of use. This pharmacy stands out to me, they have excellent customer service. Thank you Fireside, you make my life SO much easier. read more

I'm pretty happy with the service and efficacy of Firehouse over the past few months. I need compounded cream and spray for shingles. Now let me lead by saying they were not initially so competent with respect to my prescription. The first time I went in they messed up my scripts. I raised hell, got what I needed, but then went back and apologized for me being an asshole. I've had nothing but great service ever since, and no longer act like an entitled Indian Wells retiree. Just saying.... read more

I needed a compounded treatment for my cat. My vet sent the prescription to Fireside - they wanted $800!! Absolute robbery! I'm now using Roadrunner Pharmacy - although they are based in Phoenix, they will deliver within 5 business days and the cost is only $62.95. I really do not understand how Fireside can charge so much for the exact same prescription. read more

I just called Barbara about her delivery person. The driver is driving erratically in the rain. Then he decided that he would get in front of everyone by getting in the left turn lane and jump into the lane going straight. WHATAn ASsH@LE. I will never by from this pharmacy if my life depended on it. That driver should be fired!! read more

Just had an awful experience with Fireside who falsely told me my insurance had been terminated and then try to bill me out of pocket for my meds. The girl on the phone was rude and mispronounced my name several times even when I corrected her. Then when I complained, she hung up and blocked my number. Dreadful. read more

I would give zero but that's not an option. Was called the wrong name several times even though I corrected the person then because they were hot listening to my name they couldn't find the prescription (shocking). Did not go over any details of the medication or that it needed to be refrigerated even though it was a new prescription. Shocked at the disregard for pharmaceutical procedure. read more

This is an absolutely horrible and inconsiderate pharmacy. Our prescription needed to be compounded. We were told it would be ready the following day and that they would call us when it was ready to be picked up. We did not hear from them so we called and were told yes! It was ready. Come pick it up. Jumped into our car and we were on our way. They were closed when we got there. ( 15 minutes after the call ) And they were closed the following day. So inconsiderate. We needed this medication. Really bad customer service. read more

I called in after being rudely shut down at ANOTHER compounding pharmacy in the desert. My infant son caught the flu so I was pretty hysterical. Michelle was incredibly helpful and answered all my questions. I emailed a copy of the prescription to make sure she had all the right information and she called me back within 5 minutes. She then had the medicine ready when my husband brought in the actual prescription 20 minutes later. Thanks Michelle and Fireside Pharmacy! read more

Very disappointed in this pharmacy. Rx was not ready when we were told it would be. Had to sit and wait for 10 more minutes even though we came in 25 minutes past the time we were told it would be ready. Also no consultation was provided for a new compounded prescription. Also med was very costly. We will not recommend this pharmacy to anyone. read more

I've used this pharmacy for the past year. My mom has used them for the past 5 years.. always very knowledgeable and kind! I will continue to keep my business local & with a pharmacy who treats me as an old friend! read more

Fireside Pharmacy - Pharmacy Near Me - Palm Desert, California

They filled my compounded prescription in only two business days. I've used them for years. Always are they friendly and helpful.

Worst pharmacy and customer care/service!! Kenya the cashier has a very bad bedside manor and should be trained in guest service. It's not what you say but how you say it. I have had only bad experiences here. Unfortunately they are the only pharmacy that makes my compound so I'm forced to give them my business. Terrible attitude and experience. read more

First visit. Paid cash. They had no one else in line (not busy). Obtained the drug on time as promised, hence the second star. I simply needed them to use the scanner that I could see in plain sight right behind the cash register to scan & email the one page receipt & description as required by my insurance co. They refused. Maybe they did not care that this was the first of a lifetime of this $56.95 medication. I had a second order for a different Rx costing $100-200 ea. That one is refilled every two months. This repeat business will NOT go their way. read more

I'm astonished to see the good reviewsof Fireside Pharmacy, because my latest experience with them is nothing short of a disaster. I was seen in my physician's office on 12/2, and they were supposed to call in prescriptions for three different bioidentical hormones. When I returned to NC several days later, I called the Fireside to give them my credit card number (I have had to ask them at least 3 times NOT to keep the number on file). I find out the prescriptions have not been called in (I will deal with the doctor's office separately), but I had refills on two of the three hormone prescriptions (progesterone and testosterone) that I needed. The third hormone, ESTRIOL, is to be taken intravaginally, and I had not filled that prescription at Fireside before. I asked the young woman I spoke to, Amy (who had to ask me my name three times, and 3 times I had to repeat my credit card number to her) if she would call the doctor's office, get the order for the ESTRIOL, add it to the order for the other hormones and ship it to me. She said she would, and I was careful to ask her to please make sure that the vaginal applicators were to be included with the prescription, they are hard to get locally if the prescription is not filled locally. I get the box of hormones a week later, and instead of the ESTRIOL that I needed, the box contained a 90 day supply of BI-EST, a hormone that I took at one time many months ago, but do not take currently. Amy apparently never called the doctor's office, just took it upon herself that ESTRIOL and BI-EST are the same thing (they aren't) and filled the BI-EST without ever calling the physician's office for the right prescription. If she didn't want to call the doctor's office, she should have told me that from the beginning and I would have called them myself; it would have saved me a big hassle. I call the pharmacy, and email the doctor's office. The office talks to the pharmacy, the ESTRIOL is ordered. The pharmacy robo-calls me 12/14 to tell me the estriol is ready. I call back, explain to Michelle that there was an error and I shouldn't be charged for the estriol. She blows me off by telling me fine, if there is a problem she will call me back, but otherwise they will just ship the ESTRIOL. A week goes by and no ESTRIOL, but I attributed it to the holiday delay in shipping. Meanwhile, my doctor ordered another compounded medication for me, and Fireside calls to tell me it's ready (and to get my credit card number.) About 20 minutes later, they call back again, they found an ESTRIOL prescription for me, and do I want that shipped too? They never bothered shipping it to me when they said they would. I explained the whole situation to them AGAIN, they tell me they have to talk to the pharmacist, and then they call me back to tell me in order to get the ESTRIOL, I have to mail them back the BI-EST so they can reuse it. Of course, the BI-EST has to be mailed back at my expense. I was told when they received the BI-EST then they would mail the ESTRIOL to me. I get a package in this morning's mail----my compounded medication was in it, and so was the ESTRIOL------packaged incorrectly. The estriol is to be used intravaginally, but the container sent to me will not accomodate the vaginal applicators. I email the doctor's office, they call the pharmacy, pharmacy tells them the prescription was not sent in with the correct information----doctor's office tells me the prescription is written as Estriol Vaginal Cream 2.5mg/gm, apply 1/4tsp QD in the evening. Not to mention that 3 weeks ago when I asked for this prescription, I was very, very clear with the technician/assistant I talked to to PLEASE make sure that vaginal applicators were included. Pharmacy tells my doctor's office I have to send back the incorrectly packaged prescription back to them (again, at my expense) so the other prescription can be mailed. Pharmacy just calls me just to blame the doctor's office (they have filled tons of estriol prescriptions, and if they weren't sure this was supposed to be used intravaginally they should have called the doctor's office to clarify, so their blame game holds no water for me) and to tell me AGAIN that I have to mail them back their prescription, which I am doing so within the hour. And to note, this is not the first problem I have had with this pharmacy. I got an order of about $275 worth of medications this summer, shoddily packaged in a very thin padded envelope----and it was sent MEDIA MAIL rate (which can take up to two weeks for delivery, and is ONLY to be used for books and DVDs). Very unprofessional business practice. UPDATE: Spoke with the owner, who apparently called and grovelled to my doctor. Apologized to me all over the place, and actually expects me to return as a customer. I am horrified to find out a positive testimonial from me is on their website----I have requested that it be taken down IMMEDIATELY. read more

I was warned not to go here...I heard terrible customer service and follow thru! Thought I would give it a try for myself. Someone called me the day after my order was sent by my Dr. to verify information, get payment and my out of area mailing address. That was great! Within a few days received my package...only one out of two perscriptions in the package?? Waited two days, when the other did not arrive I called the Parmacy. Was NOT treated like I was the important customer who CAN go elsewhere. The girl helping me put me on hold 5 times to keep checking my name, birthdate, address ect.... Then to come back and say "Yeah, we have your perscription here!" I explained that I did not live in the area and why wasnt it mailed with the other? NO EXPLANATION, NO APOLOGIES! The word is getting out...I highly suggest you hire a customer service consultant ....If you want to survive!! We all have choices to go elsewhere!! read more

This pharmacy was very pleasant to deal with, they are not your usual pharmacy. They are very neat and clean, the way I look at a medical business, is it clean, the smell, the way they are dressed, do they have a name tag on so everybody knows who they are talking to...and this pharmacy were able to answer my questions and they passed with flying colors...they are a compounding pharmacy. Their prices were good compared to other pharmacies and they make sure you pay as less as posible.They also work with the doctors, my husband had cataract eye surgery and the doctor sent you there to be able to pay less than other pharmacies read more

Whoever answers their phones -- besides the pharmacists -- is rude and inefficient. On top of that she will lie to cover her tracks. I called in a prescription on Monday for delivery to me in Los Angeles. It was to be overnight. I reviewed my address with her twice giving her the exact apartment number. Wednesday and Thursday I checked it to see where the order was. At first they said someone came to pick it up for me which was an impossibility.. then they said they sent it out and UPS lost it. It turns out she never put the apartment number on the box so it sat in my lobby and someone took it. Instead of replacing the medication they made me pay another $145. To top it off when I went in to finally pick up my second prescription they treated me coldly and curtly. I encourage you to look elsewhere for your compounding needs read more

Pharmacist filled prescription with the wrong cream(testosterone) and blamed it on my doctor. He was abrupt and rude. When I called my doctor she said she NEVER prescribes testosterone so there you have it. Don't waste your time. I'm back to my original mail order pharmacy--Beverly Hills Compounding where they haven't made a mistake in 6 years. I was trying to keep it local since we moved up here but that's NOT going to happen here. read more