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    Firestarter Electronics

    5.0 (1 review)
    Closed Closed
    Updated 1 month ago

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    1 year ago

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    Vivid worked with our builder on our house. Yes the builder was a nightmare but it's not our fault…read more We had to deal with him as well. However, we have been trying to reach Bob for over a month and no response, not to phone calls, texts, or emails. Apparently he installed in our house long range internet devices (3 of them) and used a controller he brought with him to connect them. Now our Internet IP has changed and they no longer can connect leaving us with no internet in areas of the house. When we called an external company to help us, we had to pay several of hundreds of dollars to get one of them to work by replacing it with a new one. We have 2 more to go. They can't be accessed because he has control over them. To buy new ones will cost us $259 per piece. This situation is very frustrating and costly where he could probably help us to fix this. We offered him money in one of the emails that we send him to help us fix this. Still nothing. DO NOT USE THEM!!! This is an unkind act!

    We have had Bob and his staff at Vivid do a couple of jobs for us, ranging from installing home…read moresecurity systems to upgrading my HT system. He and his team have always been punctual, professional and very knowledgeable and organized during the process. I find Bob to be a very pleasant and down to earth business owner who takes great pride in delivering value and quality technical service. I would not use anyone else for my technical needs. Highly recommend!

    Firestarter Electronics - homenetworkinstall - Updated May 2026

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