The front desk staff were very friendly and easy to work with, which I really appreciated…read more That said, I had a 9:00 AM appointment on Monday, and my car didn't even get looked at until Tuesday morning. That was frustrating, especially with a scheduled appointment. What really bothered me was the diagnostic fee. They charged $160 to diagnose an issue that turned out to be low fluid, something that felt pretty obvious and quick to identify. I've always understood that if you move forward with the repair, the diagnostic fee is typically applied or waived, but that wasn't the case here. The $350 for the transmission fluid flush itself seemed reasonable, but adding the $160 on top of that for such a simple diagnosis didn't sit right. Overall, not a terrible experience, but definitely not one that left me feeling great either.

I called this business to get a quote on a repair and didn't get an answer. They called back within…read more10 minutes to see if they could help me which I found really great. Unfortunately, they do not work on vehicles older than 2004, and I needed a wheel bearing done on a 1999. Good info to know before contacting the company for a repair.

My oil change cost me over $150.00. The only thing they did was give me new windshield wipers and…read morean oil change. Went I got home, my husband lifted the hood and saw that the air filter cover wasn't even reattached properly, and oil all over the engine. Never again...

I made a quick drop in on Mavis Tires & Brakes late afternoon, and noticed right away that was a…read morebit busy. I asked if I could get an alignment appointment early the next day?. "First thing in the morning okay?" Of course that was great for me. I pulled in at 8 am and was greeted right away. I had my dog , and we were going to walk to the park up the street. and walk back when job was done. We arrived back at the store in 35 minutes, and the car came out 2 minutes later. The mechanic explained some of the details. Going into the store, The manager hit me with an infectious smile, and had me all ready in 45 seconds. It was 'look you in the eye' customer service, and I felt like a friend. Keep up the intensity. I'll be back! Thanks Guys William H.

Arguably the fastest, most efficient installation of four new tires earlier today in 45+ years of…read moreservicing cars. Purchased tires online yesterday, made an 8 am installation appointment for today and was back on the road with newly mounted and balanced, properly inflated tires before 8:45 am. Pricing was extremely competitive, and service writers were friendly and efficient. Only (very minor) gripe: tire pressure sensors were not recalibrated (i.e.: no test drive on Discount Tire's part)--totally fine, but I would have appreciated a heads-up as opposed to driving around for ten minutes prior to the sensors actually reading again and confirming that the tires were inflated properly.

Got my bmw i8 tires mounted here and the customer service was top notch. I was able to purchase 4…read moreBridgestone tires from their website, have them shipped to this location and have their mechanics install them. Way cheaper than going to the dealer and I was able to get military discount and the Discount tire pay over time with 0% Apr benefits! No scratches on the rims, job done perfectly. They were unable to do the alignment because components of the vehicle needed to be taken off, so they told me to get that done at the dealership. Also, while I was there, the staff helped me source quality Tesla tires and will be going in next week for the installation appointment. Top service and professionalism. Highly recommend!

I called the Washington Rd. location at 11:45 when my brakes started grinding. I got an appointment…read morefor 12:30 and they did a free inspection. The technician discussed all my options, but because I had put off getting my brakes repaired for a few months, I had a lot of damage. My cost was higher than the advertised price, but that was my fault. My brakes were finished by 2:30 and they are so smooth. Many thanks to the staff who took great care of me...Lex, Morris, Ty, and Dustun. I highly recommend this location!

Got me in quick, told me it might be two hours. Didn't even wait 1. Polite workers. I'm not a cat…read moreperson at all, a lot of it goes over my head. The dude explained it in great detail what I needed and what I was being charged with.

Trustworthy people who are very kind. Highly recommend them for all your car needs. Appreciated…read morethe fast service!

These guys are amazing! I was passing through Augusta on…read moreI-20and my tire pressure gauge was dropping for no apparent reason. Stopped for what i thought was a nail in my Pirelli run flat Mercedes dealership and another corporate tire place would not patch a run flat. Couldnt even take me in to check it for at least 4 hours. But someone told me to try Whitehead. These guys took me right in, diagnosed it and brought me back to shop to see there was some asphalt caught inside the rim and tire bead causing the leak. Not a nail. . Once that was scraped off the tire sealed well. Crisis averted and i was back on the road. And they charged a very fair price for what they did and the attention to detail. If i lived in the SRVA i would give them all my tire business.

Amazing quick service. They are very knowledgable and trust worthy. When no one would take my check…read moreengine light problem in. They immediately told me to come and sure enough within 5 mins my car was being checked on. They knew exactly what was wrong. I would definitely recommend them to anyone!

I had an appointment to have tire looked at that was losing air and they took great care of my car…read more- Didn't try to sell me anything i didn't need and the men were very polite Wait time was a little longer than expected but it was a holiday and i don't think they had a full staff that day

Excellent service, quality tires, and military discount. They also price matched an old tire I…read morepurchased last year from the same company in a different state, so I was able to get a discount to lower my final costs to mirror what I paid for my tires back in 2024. The staff were friendly and certainly go out of their way to not only find you the best tires for the best price and deal. The technicians were quick to replace my tires and do an alignment and I've had no issues so far. Seems they were proficient in their craft. Definitely will be back for future business.

Stopped in while visiting Augusta during a cold winter. I appreciate the free air machines they…read morehave at Mavis locations. Easy to use and gets the job done. Also great the machine is available 24/7.

Express Oil Change is a great establishment. Law, particularly my mechanic, gave me some wonderful…read moreinformation about my truck. He was very honest and very caring to make sure I understood the important mechanics and maintenance for my truck. Most places I've been with my truck would just completely do the job WITHOUT asking if that is what you want to do. I love how I was given an ACTUALLY printout of my diagnostics of what is recommended and I can take it home and look at it. Came for an oil change which took 10-12mins. You definitely will be paying for maintenance but that is the price for keeping your vehicle in service and not broke down. It is honest service price in my opinion. Thank you Law for a job well done. I'm writing a Yelp review for this establishment as well. Get your routine oil or any issue for your vehicle done here. Law you the man!

Express Oil Change # 3090 945 Husk Box Way…read moreGrovetown, GA 30813 07/24/2026 Took my daughter's Honda Civic in for AC work; they replaced the A/C compressor and the condenser. They did not replace the brackets on the AC condenser. The A/C condenser was flopping around in front of the radiator. I discovered this when I went to replace my daughter's headlights. They were going to charge me double the retail pricing on the needed parts. $670.00 for the A/C compressor; my retail cost was $335.00. $270.00 for the A/C condenser; my retail cost was $135.00 at the local O'Reilly's. They were doubling the retail price and were going to charge me that ridiculous amount of money for the parts. I bought the parts, picked them up, delivered them to the repair shop, and saved myself over $470.00. They charged me over $1,200 in labor. On 08/23/26, when I discovered the missing brackets while replacing the headlights, I drove to "Pull a Part" and bought used brackets from a junk-yard vehicle, went home, and installed them to prevent any damage. On 08/24/26, I showed the Service Manager, Paul, my photos and video and explained the problems I had uncovered. He tried to tell me that the brackets might have been missing and that the mechanic was younger. He then gave me $10 in cash from his pocket for the brackets and offered me a free oil change to keep my business. I told him that if the brackets were missing, why was I never notified, and why was nothing mentioned on my invoice/receipt? Paul provided me with the District Manager's business card and said he would be at the shop tomorrow, and I could come back and see him. On 08/25/26, I met with Paul, the Service Manager, and Terry Grimes, the District Manager. I showed both of them my photos and the video. (which I had previously shown Paul). I explained my displeasure with the quality of workmanship. Terry tried to convince me that the brackets had not been on the vehicle when I brought it in for repair work. I informed him this shop was the only facility that had ever done AC repairs on this car. I played devil's advocate and asked: if the brackets weren't there when the car came in, why wasn't I informed of the missing brackets, and why wasn't anything ever listed on the invoice? Terry asked me what I felt was a solution. I informed him that since I discovered the problem, I had to spend over an hour driving to the junk yard, removing the needed parts, and then driving home and putting the missing parts back on my car. I felt that he owed me 2 hours of his labor rate for my inconvenience. He was very emphatic that that wasn't happening. He offered no other solutions or suggestions. A Better Business Bureau (BBB) complaint is the next step. Corporate has refused to return any of my calls for on-line requests for 3 weeks. Terrible workmanship, unresponsive management. An upset customer who will never return!