I made an appointment for a tire rotation since we bought our tires here. It was easy to make an appointment, and I let them know I would be waiting. The staff was professional, and they completed the service within the one-hour time frame that they estimated. The only thing that irritated the Hubbs was that balancing is not included in the free rotation service. So, we will address that later. read more

Firestone Complete Auto Care - Customer waiting area. - Auto Repair Near Me - Casa Grande, Arizona

Went to the shop, gave them the keys to patch up our tire that had a screw in it at 11am. Went back at 4pm to check on it, the car was in the parking lot and they left it unlocked. They went outside to look at the tire for about 20 seconds and came back to say they couldn't find the screw. They didn't move the car or take the tire off to check all of the sides. We left and will not be coming back. Attached is the picture of the screw in the tire. read more

Firestone Complete Auto Care - My car with the screw in it. - Auto Repair Near Me - Casa Grande, Arizona

See all

SUCH A TERRIBLE EXPERIENCE. Firestone Complete Auto Care in Casa Grande on Florence BLVD. I brought my truck in because the AC was blowing hot air after seeing their $9.99 AC inspection special online. My bad experience started immediately when they tried to charge me $49.99 instead of honoring the advertised price. They eventually checked my AC without even pulling my vehicle into the service bay. After the inspection, the representative told me I needed to replace my entire AC system for over $3,100. To make matters worse, he claimed that if I didn't have the work done immediately, my whole motor was going to blow up. I knew that didn't sound right. I even asked how long the AC compressor lasts and was told it only lasts 5 years. What really made me question everything was that the estimate also said I needed a new cabin air filter and engine air filter because they were "bad." The problem? I had replaced the cabin air filter just two days earlier, and the engine air filter had only been changed a few months before. Thankfully, I decided to get a second opinion from an independent mechanic. It turned out the only thing my truck actually needed was a refrigerant recharge. It's now been over a month, we've had multiple 100+ degree days, and my AC is still blowing a cold 48 degrees with no issues whatsoever. While I was waiting, an elderly woman, probably in her 80s, was there for what sounded like the exact same AC problem. She mentioned she was scheduled to come back the next day for repairs. After my experience, I couldn't help but wonder if she was being told the same things I was. Based on my experience, I felt pressured into approving thousands of dollars in repairs that turned out to be completely unnecessary. I highly recommend getting a second opinion before agreeing to any major repairs at this Firestone. read more

Went in on a Wednesday for a brake inspection was told to make an appointment for Friday when the technician is in, so no tech for 2 days who is repairing cars? Also was able to make an appt online for an earlier date and time so I guess they like to mislead customers in person. Untrustworthy and understaffed, take your car anywhere else, I did and was able to get it repaired same day across the street at Brakes Plus. read more

I contacted the branch at 1120 am and I was told that if I drop off my car. They will be able to get my car completed by 5 o'clock. In good faith as soon as I got my vehicle from having my tires replaced I took it right away to Firestone . I left and I didn't hear anything from anyone , finally at 5:20pm I called the company because I haven't heard if my car is ready or not and they close at 6pm. Unfortunately, the personnel told me that they weren't able to my vehicle done , what really aggravates me more than anything is that no one bothered to call, no one bothered to let the customer know that they are not able to accommodate my vehicle because they are short staffed or they didn't have the time which would have been fine .. NOONE EVER THOUGHT MAYBE ITS THEIR ONLY CAR TO USE WITH KIDS AT home? however, finding out I have been out of a car which in our householder is only two and my husband already uses the other car- we were stuck in our home couldnt do anything where we couldve spent our time In more valuable things than wait out for nothing, for a car that was never worked out/ and no one bothered to call us sooner. That part was unacceptable. And they DONT EVEN REALLY FEEL SORRY because they cant accomodate me the next day when I waited for my car for a whole half day. read more

Fantastic service performed on my 29 y/o truck! I think I found my new favorite shop!

I've taken my car to Firestone a few times for oil changes, and every visit has been great. Today I went in for an alignment, and once again the service was excellent. The team is always efficient, professional, and friendly. Juan helped me this time, and he made the whole process quick and easy. Definitely appreciate the consistent quality and care from this location -- highly recommend! read more

I made an appointment at 11:00 am for an oil change. It is currently 3:05 pm and my truck is still in the garage. Jeremy at the front desk made a lame excuse that "he had just gotten here when we did" so didn't know why it was taking so long. He was the one that checked us in at 10:57 so I'm calling BS on that. The manager came out and again made excuses that his regional manager was there and it's taken some focus away from the work being done. Again, calling shenanigans on that lame excuse. He did give us $50 off but we are into our 5th hour of waiting. Forget this place. read more

I had an appointment to go in at 4 today for wheel alignment. they tried to charge me $600 for a wheel alignment. they were trying to put that lifetime warranty on and they were trying to charge $80 for parking sensor. I don't even have sensors so I asked if I needed the parking sensors to get a wheel alignment and the guy said yes I need it. do not go here unless you want to get charged for a bunch of bullshit. read more

Took my 2005 Volkswagen TDI Diesel in to get serviced, at first all was great but when things went wrong they said they could not work on a diesel engine. Why did they not tell me that first. They also wanted to charge me way to much for the service that they claimed they did. My advice is to not do business with this company. read more

I had a check engine light for an undefined misfire. I'm not sure why, but this happens almost every time it rains heavy. The engine will be slow to start, and misfire for the first 30 seconds it's running. After that, the engine runs fine forever and ever, until it rains heavy again. But... that check engine light is stuck on now.... My local Firestone in Omaha has previously replaced top and bottom plugs (there are two per cylinder), when the check light indicated my #5 cylinder in particular. Their advice going forward was to check the code, and if it presented a specific cylinder, or ran poorly after the initial rain start... to have it serviced. Otherwise, to reset the code and wait for something specific. Took my truck to the Casa Grande Firestone and the technician advised that they'd have to charge me a $110 diagnostics fee for looking at and resetting the codes. My response was to leave, and order an OBDII reading off of Amazon for $16.00, read and reset the codes. The cost to me? $16.00. The cost to Firestone? ~$1000 annually for what I spend for my truck, and camper, and car in tires and other service. I understand that your techs time costs money. I'd have been fine with something reasonable for the cost of the tool, and the technicians time. $10-15 seems reasonable. You don't need special technical training to read the codes, or to reset them. So the $110 diagnostics fee seemed hugely excessive, and unfriendly. read more

Really frustrated. I brought my SUV in with 4 specific complaints. After a look over I needed a lot of other work. $5000 worth of repairs and I bought 4 new tires and opened their credit card. Turns out 2 of my 4 initial complaints were not even fixed, which were a new windshield wiper fluid tank and a blown headlight. I was told they neglected to fix those 2 things but could do them now. Of course the main expense would be labor, but the labor costs would have been less when fixing all the other things. Not giving them any other money and I'll be canceling their credit card. read more

Was in and out within an hour, friendly service, and the price was very good not expensive

This is the worse Firestone location. Their customer service is deplorable!!!! Drive to Chandler. From the top on down they are rude, unaccustomed to answering questions. The wrong tires were put on!? I am so angry... read more

Firestone Complete Auto Care - Missing hub cap? - Auto Repair Near Me - Casa Grande, Arizona

See all

Customer service is absolutely awful. I made an appoint for my 2004 Grand Margue at 2pm 3.16.26, to replace all 4 tires. I was there on time. I dropped it off. When I returned at 4pm my car was just getting put into the bay and the hood was up. I asked their worker why my hood was up? He stated because we are doing a complementary courtesy check. I stated I did not ask for that. The worker stated again in was complementary. I told him, I brought my car at my scheduled appointment, why is it not ready? He talked in circles and never answered my question. Some story about you made the appointment but sometimes we have to do other customers vehicles that come in and we have to care of them first. Sounded like a bunch of BS. At 4:30pm, I asked the worker when they are going to be done. The worker stated I don't know. I asked him to find out. He came back with they can't find the key to unlock the tires. I asked what lock. He stated there is a lock on the tires and if we can't unlock it then we can't take the tires off. He started talking in circles again and never answered my question. Also stating he is the middleman and he has no control over what's going on. I stated I have had this car for many years and have purchased tires for it before and not one person or company used that as an excuse for why my car just sitting there with no one working on it. At approximately 4:50pm I asked for the manager. The worker sent me the tech manger. He apologized for the delay and asked to give him 15 min. My car was finally done at 5:50pm. read more

Took my 2017 ram into Firestone for its regular oil, change and tire, balance, and rotation on 6/8/2025. I was told during the inspection they found I needed to replace my rack and pinion that it was leaking, along with two lower ball joints. They continue to even show me pictures of a wet boot, which was supposedly my trucks. They quoted me close to $6000 for these repairs. I told him that it was not in the budget and it was not going to happen this month. Took it to a very reputable shop here in Casa grande for a 2nd opinion and they informed me that the shop I took my truck to 1st had lied, that my rack and pinion is not leaking, in fact it's ELECTRIC!!! Oh and also that my front end is tight and there is nothing wrong with it..... This is my third and final dealing with Firestone, First a Firestone in Chandler breaks my side passenger mirror during service, which they did replace, and then the other store in Chandler replaced my left front ball joint, I actually had to turn around and took my truck back because my front end was knocking when turning left after their repair ... I AM DONE! Thinking you can TRY and take advantage of a woman?! You guys are nothing but a bunch of crooks .. I will be paying off my credit card and closing my account.. A very unsatisfied ex~customer read more

These guys were great. I needed emergency tire patching service when I was on my road trip to Tucson. They took me in and repaired the tire when discount was giving me the run around. Gonna be buying my future tires here instead of discount. Bunch of good quality guys in the shop. Thank you! read more

Don't go. They have caused me problems twice. The first problem was when I got my oil changed and they pinched the O ring on the filter. It leaked out the oil. The oil light came on and I took it to a close by shop. They showed me the O ring, you could see it was pinched. Lucky, I didn't blow my engine. Then I tried them again recently because I bought my tires there and needed them balanced, I decided to try them again. Got an oil change while I was there. As soon as I left my cruise was not working. I asked them if it could have happened when I had the oil changed and was told no. I took it to my local shop and was told the wire got disconnected when I had the oil changed. read more

Great service, quick turnaround and went above n beyond. I ended up with a blown tire and they were able to locate tires fast & repaired in less than 24 hours on a holiday weekend. read more

Scheduled a time to have my tires done. When I went to the shop, I was told I'll have to leave my van for 4 hours because the "tire tech" wasn't in and I would not have my tires done until that person came into work. Spoke to a supervisor today (days later) who wanted to speak with me about my last visit, only to confirm that in the entire complete auto repair shop there is only two people there who knows how replace tires. Makes me nervous about trusting them with any other automotive work. read more

Absolutely the worst service I've ever had in my entire life. Do not go here. Super incompetent. They lost the security key to my locks for my wheels, so I ended up having to have it towed back to firestone to get them cut off. They up sold me on some super rare tire that there's only one left in the state. so I couldn't match them when I went to buy more tires. When the tire started leaking. I made an appointment at 9am to have it replaced. I Had to downgrade my tire. Been waiting 2 1/2 hours and they started taking off the wrong tire. (See picture). What's the point of making an appointment. Biggest waste of time and money. read more

Firestone Complete Auto Care - We're supposed to replacing my driver side back tire. - Auto Repair Near Me - Casa Grande, Arizona

See all

2 hours and an appointment made in advance to replace a tire then overcharge me for the tire never again Firestone casa grande terrible customer service heads up corporate you losing money. read more

The only reason I'm not giving them 5 stars is because they couldn't get to it the morning after it was dropped off. But the staff was very polite and inviting. I'd recently had a shop work on the front end of my truck. So I took it here to have it aligned. The work the other shop did on my front end wasn't done right so they were unable to get the alignment within specs so there was no charge. My truck is now back at the first shop getting fixed properly. But I will bring my truck back to this location to check the alignment again. read more

This is my second or third time in here and this time not with a rental car with my own vehicle and I had a slow leak and they took care of me and I was very happy with the service. Like always they care about what they do and that's hard to fine now these days, so I just want to give them a shout out!!!!! Happy Thanksgiving and thank you read more

I will not return. The service attendent must have had a bad start to his day. He was not pleasant to deal with. All I was there for was an appointment for an inspection of my vehicle. read more

I recently purchased new tires there and everyone there was so awesome, friendly and professional, so when I had an issue with my moon roof not closing, I went to them first. Phil and Zane went above and beyond to help me resolve the problem!!! They will always be my first option when I need any type of auto care! Love those guys!!! :) Penney Hubbard read more

Very terrible time management and communication skills. A car diagnostic takes 20 minutes to an hour. If that. Car has been there for 2 days... no one has called me. I called on day 2 for an update but they said they still hadn't looked at it... read more

Save $15 on every synthetic oil change if you get their free coupon on their website (as of today). Sometimes the store will be nice enough to give it to you and sometimes you have to mention and show the coupon to receive the discount. It depends on who is working. Sort of hard to mess up an oil change and the wait times can be absurd here- even with an appointment so plan accordingly! read more

I came in on a holiday sales event. Aaron, the store manager, made sure I was in on time for my appointment and out in a timely fashion. The whole staff was friendly and they truly know what they are talking about. Aaron is honest and fair with running his store. Appreciate their hard work read more

I made an appointment for service on my truck one week in advance. When I arrived at the appointed time, I found my appointment had been cancelled without even the benefit of the manager leaving a voice mail. They lost a customer for their actions. read more

Inflation of car service prices renders all service providers either a poor value or bankrupt. Nonetheless, one must drive and car prices are also inflating. read more

Needed new tires and an oil change. Made an appt online but as most systems go, it didn't sync with their system. Turns out they were fully booked but the manager Phil, told me they would do what they could. I wasn't on any time limit and was thankful they would do their best to get it done. By 4, I revived a call that my car was ready! I really appreciate them working with me and getting my car done! read more

This place is alway closed got my tires from Firestone and back tire keeps going low but can't get to the place when it's open today is 4:30 pm and last week was 5:00 guy leaving said they had a meeting I been going next door to jiffy lube to air up .. least the valley FS are open just gotta stop going to CG read more

I had what I thought was a flat tire, pulled up after a long drive and the staff was really helpful, didn't have to wait long at all. Also they open earlier than the rest of the places, that's a plus for me. Come to find out it was only the air value read more

TERRIBLE CUSTOMER SERVIC!!! Casa Grande AZ Location Wait times to long and short staff. I brought my car in with a limited warranty . The company approved the claim just to find out I had a different issue after Firestone did a diagnostic. I brought my car back the same day just to be lied to that the company would not approve the warranty issue. I will never bring my car there again. read more

Took my fleet vehicle to fire stone they had my vehicle for two days for oil change and tire rotation. Never got done how to pick up my vehicle do not recommend this place to anybody. read more

My tire pressure light came on my truck while out shopping. I drove in and asked if they could help me. Aaron immediately with a smile on his face directed me to pull in front of the car bay and checked all my tires and put air in them. He said no charge!!! I have a new truck with (obviously) new tires; but when I need repair or new tires, I will return there as I was treated so kindly. Thanks again Aaron for your help! read more

I took my car to get a new battery. I started having problems with my car going totally dead and not starting. Firestone said they couldn't fix the problem because they couldn't find it. I had to take my car to the Hyundai dealer and they said the battery cables did not fit the battery terminals correctly and they fixed it. It fixed the problem for a few months and then it started happening again. I took it to Big O tires and in less than 15 minutes they showed me the problem. The shims on the battery to tight the cables had fixed part of the problem, but the chuck that holds the battery to the plate so the battery doesn't move was missing. That had to be done at Firestone because the dealer never removed the battery. The movement loosened the connection over time. Firestone screwed the work up twice and has caused me over a year of dealing with a problem that should never had occurred. No way I am trusting them with my car again if they can't even replace a battery correctly. This was in Casa Grande AZ. read more

Corporate BS! They will try to over sale you and worse they lie about what can be done. I'm a mechanic and they still tried to rip me off. Go to a local business. Burn read more

100% good feeling dropping in here today. The team is building trust with every update, showing me the issues - so glad right now.