I just called and spoke to Tyler at Ft. Campbell Firestone regarding a compressor kit installation and freon charging of the system for a 2016 Chevy Camaro 3.6l. I was given an estimate of $3500 to perform this service. He said the majority of the price was labor. The labor cost approaches the price of an complete engine install. I wonder what their per hour labor rate is? This price is over three times more than other estimates. It left such a bad taste, I dont think I will use any Firestones again. In addition, just as I wrote this review, I will be sharing this experience with friends and family. read more

The worst service I have ever received at a Firestone. When I called, they told me to bring my car down. When I got there, they acted like they didn't want to service the car. I told them no problem I would leave it with them. They kept it all day. I called twice to check on it both times was told it wasn't ready. When it got close to closing time I tried calling again. There was no answer. I called twice then decided to drive down there. I found an empty sales room with another customer wondering around looking for someone. We finally yelled into the shop to try and get someone's attention. Isn't there anyone supervising these people?? read more

Service was quick and easy, price was reasonable for 2 rear tires, oil change and an alignment, considering labor, only issues i had was the fact the oil was over full, causing my vehicle to overheat on the highway, so i had to do labor of my own to fix the small mistake made by the technicians, which is fine considering i do work on my vehicles so i know how to fix it, but for someone people with less experience that could be troublesome but besides that overall not a terrible experience. read more

Convinced my son his tires were 14 years old, when I bought them two years ago from another Firestone dealer. They had less than 20,000 miles on them. Less than 100 miles later his wheel comes off costing him another $1,800. Denied him reimbursement stating their investigation just did not show enough evidence that they did anything wrong. The shop that repaired his vehicle said they checked all the lug nuts and some had less than 50 pounds of torque on them. Avoid this company, especially if you are in the military. read more

They were able to order and replace my tires with one of the best brands on the market in less than a week, then fastened my splash shield in less than an hour read more

If I could give this place a zero it would be more appropriate. I went in to get my tire fixed and the guy was like we can work on it but it will likely be awhile. I was like how long will it be? He said he couldn't tell me. He went to check the tire and proceeded to tell me there was not enough tread on the tire to fix it. Went to the dealership and they are able to fix it. If you don't want to work just be honest you are too lazy to work!! read more

I had an appt at 9:30 and was finished at 10:45. I had to bring my 2 little ones with me and the lady at the front desk was so helpful and gave them snacks and let them turn on the tv. Will definitely use this location again. read more

Went for an alignment and usually Firestone don't want to align a 01 Tacoma lifted 6" with 35"s. They usually always screw it up for 3-4 times before they get it right. This location actually did it the first try. I will go back. read more

Sent my daughter here for tires, What a joke! if the reception person is told the tires are 225/55 R19 and it says 225/55 R19 on the tire on your car and the reception person tells you that your rims are 18 in Run like hell. This is what happen to my daughter and the reception person tried to argue the point that night and the next day when they called to see if we wanted the R18s ROFL needless to say I took her elsewhere to get tires. read more

Service is too expensive and waaay too slow in my opinion. I won't be back. The staff was friendly, but I work too hard for my money and I don't have that much time. read more

Took my lil Kia Sportage in on September 21st for an oil change and rotate the tires. (I discreetly numbered the tires) When I returned, they said the car was ready. The first thing I looked for was the tires and they were still in their same locations. Nothing had been rotated yet there were still hand marks in the brake dust on the rims as if they had been handled. I told the service desk of my observation out loud where other people in the lobby could hear it and they brought it back in the shop. I think one of the supervisors changed the tires around himself. I was satisfied, paid the money and went home. Once home, I popped the hood and pulled the dipstick. The oil was over full and also dirty grey. Methinks they didn't drain but half the oil out but still charged me for 5 quarts (+ 1/10th over). Most Firestone shops have a standard set of procedures and provide a quality service. This particular one, I'm convinced is set on cutting corners and cheating. read more

Horrible customer service! I came in at 1:30 to get new tires. I left at 5:30. Tires were not balanced or an alignment completed. I asked for a set of 4 tires and was not given any choices to pick from. They ended up giving me a brand [Primewell] that is made specifically for Firestone so there was no competitive price matching. I watched as they told a soldier that they didn't have the gasket to finish fixing his car but in reality they did have it they just didn't have the time to finish. The soldier was leaving for the field the next day and his car would have to stay there for 2 weeks. They wanted the soldier to pay for the service even though it wasn't completed. They offered me a free oil change for my long Wait and having to come back the next day to finish the balance and alignment. There is no way I am coming back for an oil change that's going to take 4 hours. read more

This location has the slowest service I have ever experienced. I've been to this location multiple times for simple issues/fixes and the wait has been over 2 hours each time (with appointment). Please avoid this place like the plague. read more

this place is absolutely terrible they charged me $500 for a new starter when i could've done it myself and paid only $100 i would not recommend them at all read more

That should be half a star, they have you make an appointment, then you're still stuck there for over 3 hours to get new tires. Very unprofessional!! Needless to say, I will never go back to that Firestone!! read more

Service is terrible, they don't respect costumers' appointments, I had to wait two hours after my appointment to get my turn, next the "manager" tried to throw unnecessary extra work on my truck and at the end of the day he didn't get what I asked for, will never be back to that stupid place. read more

They took a terrible long to get to my 1pm appointment my truck didn't go back until 2:20pm i was told it was because they were short one person. they just ignored my tag that was sitting in their window for 20 mins they couldn't manage the front, both of their clerks were frustrated with the amount calls coming in and there was a disregard for the customers siting and waiting i will not be coming back to this location extremely upset. read more

JEANNE walked in late. Got a hard attitude with me for having my mask under my nose even though I'm 10 feet away from anyone. She was scolded By the manager ( I assume) then rushed me up to the counter as if I wasn't waiting 15 minutes for any kind of service/interaction by staff etc. Then proceeds to condescendingly call me sweetie, honey, and baby throughout the interaction with her manager 3 feet away. Highly recommend if you like seeing what hating your job looks like at 9am. And to top it off, the hand sanitizer is water. read more

Open on Sunday so you get one star. Other than that everything is designed to make you spend more money. $10 required inspection fee. All they want to do is to machine your rotors so the get thin enough to have to be replaced. You cannot get just new pads you have to replace or machine your rotors as well. If I hadn't just moved here I wouldn't have let them but I really had no choice. Go somewhere else. Anywhere else. read more

Came in for an alignment. My vehicle was giving them trouble but they kept me informed of what they were doing the whole time. Service up front was good as well. read more