TALKED ME 16 Y/O INTO AN ENGINE CLEAN FOR $130!!! These are scammers all the way!! told her that…read moreshe needed it for her car to run better and at the engine was failing because it was dirty. My daughter is young. They also did not even put oil in the car for an oil change!! waste of money and time!!

I am writing to formally document the ongoing issues I have experienced as a direct result of the…read moreoil change service performed by Jiffy Lube. This situation has caused significant inconvenience, unnecessary costs, and undue stress for me and my family, and I expect this matter to be resolved promptly and professionally. I contacted the District Manager, Tina, which she has finally responded regarding my concerns. Tina dispatched another manager, Chris, to my residence on 1/23/23 on Fort Campbell to assess the issue. However, Chris was initially unable to gain access to the base because he had a GUN in his vehicle, which he had to remove. This unprofessional conduct delayed the process unnecessarily. Chris, who manages another Jiffy Lube location on Wilma Rudolph Boulevard, inspected my vehicle but could not definitively determine the source of the oil leak even after adding more oil to my car so that it could leak out on the drive way during his inspection. Chris then contacted Tina and told her the car was losing oil fast and they decided to tow my vehicle to the Wilma Rudolph location for inspection, citing the presence of a certified mechanic who could assist in assessing the damage. However, Tina and Chris ultimately delivered the findings, raising questions about whether a certified mechanic was ever involved in the evaluation. Despite my reservations, I agreed to have my vehicle towed to the Wilma Rudolph location under the condition that it would be towed back to my residence afterward these conditions were made clear with Chris. On 1/24/25 my vehicle was picked up from my residence on Fort Campbell and towed to the Wilma Rudolph location, Tina and Chris confirmed that the oil was leaking from the engine oil cooler. Tina insisted, however, that Jiffy Lube was not at fault because the oil filter housing was undamaged. This claim ignored the fact that the engine oil cooler and oil filter housing are interconnected components, and a faulty oil change can directly cause oil to leak from the engine oil cooler gaskets--a known issue in such cases. Their attempt to absolve Jiffy Lube of responsibility was suspicious, especially given that Chris himself admitted during his visit to my home that issues like these frequently arise from poor service at the Fort Campbell Boulevard location. At this point, my vehicle was removed from the service bay, and it was clear that they had no intention of addressing the damage further. When Tina asked how I intended to get home, I reminded her that Jiffy Lube was responsible for towing my vehicle back to my residence. Tina initially refused, stating Jiffy Lube was not at fault for the damage so why would they pay to have it towed back to my residence? After a heated exchange and confirmation from Chris that he had indeed agreed to tow my vehicle both to and from the Wilma Rudolph location, Tina reluctantly arranged the tow. However, her begrudging attitude and comment that she "didn't know why they were towing my vehicle back" clearly indicated a PREMEDITATED decision to deny any fault. The delays caused by Jiffy Lube's mishandling of the situation caused me to miss picking up my child from daycare even though I told them I had to be back home by 530. Thankfully, my husband, who is preparing for deployment, was able to arrange for her pickup by notifying his leadership of the emergency. It is critical to emphasize that the engine oil cooler and oil filter housing are interconnected. Faulty service, such as the oil change performed by Jiffy Lube, can cause oil to escape through the engine oil cooler . This issue is widely recognized in the automotive industry. Chris and Tina acknowledged that the leak was from the engine oil cooler, yet refused to accept responsibility, further demonstrating negligence. Additionally, I was informed I would need to take my vehicle to another mechanic for further disassembly and inspection before Tina would even consider approving compensation to me for the repairs. Despite their claims of having a certified mechanic at the Wilma Rudolph location, it is apparent that no such professional was actively involved in diagnosing or addressing the issue. This added burden is unacceptable, as the damage was clearly caused by Jiffy Lube's negligence. Another unresolved issue involves my vehicle's skid plate, which was removed during a prior inspection at the Fort Campbell Boulevard location by Bruce, a manager. The skid plate was not replaced, and Tina assured me it would be ordered and sent to the Wilma Rudolph location. As of now, this issue also remains unresolved. While at both locations I met multiple people with similar issues we all exchanged contact information and they asked me to inform them of the outcome and how to properly handle this situation we have all found ourselves in thanks to Jiffy Lube.

FAST AND FRIENDLY We had a great experience. We had our…read moretires rotated and balanced and our oil and air filter changed. Everyone was super friendly. We will be back!

Purchased an Interstate battery with a 5 year warranty not many places sell this brand but they are…read moregreat for the price and I belive installation is free with purchase but I tool mine to go.

The encounter was fast and efficient. Their service was good quality. The employees were polite…read moreand helpful.

I have been getting my oil changed and other services as well for a number of years at this…read morelocation. They have always been professional and thorough in their work and even when I go into just to have my tires checked, they take the time to do it without an appoitment and will even take the time to answer questions. The current manager goes above and beyond in being courteous and helpful and encourages his fellow workers to do the same. David B.

Absolute f***ing rip off of a place. They wanna charge me $1700 to fix an AC hose that's leaking…read more When I kindly declined they still are charging me $620 for a diagnostic. Anyone with half a brain knows it doesn't cost over $600 to diagnose a f***ing car.

Was looking for a mechanic to swap out my battery terminals as I was unable to do it myself at…read morehome. Let me just say that the A&R crew were all so incredibly helpful and kind. Being a woman it's always a toss up bringing my car in to a mechanic and bracing to be "talked down too" about what needs to be done. But not here! A&R respected me, understood that I already knew what I needed done and never tried to upsell me in anything. Their diagnostic check comes with photos showing you exactly what they find and they were so friendly going over everything with me on the phone and discussing what I should do in the future for tune ups without trying to push me into anything today. My battery terminals were replaced and my car was seen and repaired in about a 3 hour turn around! Pricing seems fair, repairs are never cheap and diagnostic prices are on par with dealerships. I feel like my money was well spent with a crew that cared! Will be my new go to mechanics in town for sure. Thank you!

Wednesday Check Hybrid System light turned on. Driven to Meineke on Thursday. Next day they said…read morethe car was a fire hazard due to what Kia used in the starter battery system for that year {2019} and the condition it was now in. Did their research on how to complete the job. Car fixed in seven days. Will be getting all our business from now on.

I brought my vehicle (2018 Toyota Tundra) in during the recent frozen weather with a brake default…read moresafety feature issue and several other mechanical concerns. Despite the conditions, the team worked through all the issues thoroughly and professionally. Although it took most of the day, the quality of work showed they did not rush and exceed expectations. Having just moved from Colorado to Clarksville, I explained my financial situation, and they were understanding, fair, and worked with me on pricing. As a military member, I truly appreciated their support and professionalism. I left the same day with my vehicle running safely and reliably. Highly recommend this location for honest, quality service. - Thank you, from Phil Gonzalez.

He did a very good job very quickly at a price that didn't make me scream ( replaced my A/C…read moreCompressor). The A/C is working just fine now. He also agreed to work on my wife's Fiat and this is a bit unuseual as very few mechanics in town will work on Foreign Cars. Most are way too expensive.

Shawn was very personable, timely and very reasonably priced! He came to my house and fixed both…read moresets of brakes. I highly recommend.

Ok so I brought my car to jiffy lube on Feb 26 2026, march 29th my car started to mess up. (I drive…read morea 2015 Audi q5) . Well I opened the hood to see if I can notice anything and my engine cover was NOT on my car. I contacted jiffy lube the 29th and they said they did the investigation and it shows the guy taking my engine cover off and not putting it back on. My car is misfiring and I can't drive it due to the misfire and it jerking when the rpm's go up. Jiffy lube said they ordered the engine cover on April 14th , and they would change my spark plugs. Well April 23rd I called for an update, well to come find out they were ordering the part that day and it should be here the by the 29th , It is now April 30th and they have yet to update me even after I have reached out!

Amanda was an awesome help!!! She's help me setup for future coupons. Quick service, very…read moreprofessional.

Fast service, courteous and professional staff. Tech showed me my dipstick after oil change. They…read morebalanced the air in my tires and topped fluids off. I received tips for next service without any pressure. This is my 2nd visit with a fairly new car and I will go back again!

went to Valvaline for a oil change in May they told me I had a oil leak so I took my truck to the…read moredealership and they said it was not a leak.Went back to the same Valvoline in Dec2025 for a oil change got home 40 miles away had oil all over my bell housing checked the oil level it was over filled.Took it to Gary Mathews the oil filter was not installed correctly.I I told them not to correct any issues and took it back to Valvaline on Tiny Town Rd in Clarksville TN they went back under my truck and they told me every thing was ok and I had a oil leak the same day Jan 5 2026 went back to Gary Mathews they said the oil filter had been tightened. They cleaned everything up and I went back today Jan 6,2026 and no leak whatsoever, that being said they are noting that you have a leak when you don't so they are clear from liability stay away from that franchise if you don't like being hustled

I just called and spoke to Tyler at Ft. Campbell Firestone regarding a compressor kit installation…read moreand freon charging of the system for a 2016 Chevy Camaro 3.6l. I was given an estimate of $3500 to perform this service. This price is over three times more than other estimates. It left such a bad taste, I dont think I will use any Firestones again.

Avoid at all costs, they only care about money. Not the safety of their customers. Especially avoid…read moreif you are in the military, they will trick you into purchasing things you do not need, then your wheels will come off going down the road. Don't worry though, they will already have your money, and will not find any fault with themselves so they do not have to give any of your money back.

This is a little biased. But when I called, they quoted me $160 to put on four tires. I mentioned…read morethat's kind of high, but I was in a pinch and I've been putting air in one of my tires for two weeks now. Driving around with four new tires in the backseat of my car never having the time... I agreed to come on in they close at 2 PM on Saturday. She said make sure you come around to the back because there are two tire shops. When I pulled up lo and behold there is affordable new and used tires which takes up 80% of the building. Pulled up to the owner. He said he would put these tires on for $120 and they're open till 7 PM. Perfect gentleman, full of smiles no attitude for a fraction of the cost.

Always super friendly and do a great job Took both my 1957…read moreand 1954 Cadillac in for tires and couldn't be more happier with the service