Will never go there again. I booked an appointment online to replace a tire. They confirmed and asked no questions. When I came to the shop, they asked if the tire was new or used and then refused to install it. So basically they just wasted my time. The manager said that I should read some policies on the side. The problem is why should I be reading all their policies to book an appointment? If they have such an important limitation, why don't they ask about this when you're booking an appointment? When I mentioned this, the manager lied and said that all places will refuse to install a used tire, but I just got installed some of these by another shop. If you don't offer some services, mention it before people book an appointment. I will never come back again. read more

Find a tire place that actually knows tires. I have bought tires where for over ten years. All the tires are under warranty. Two of them are worn very oddly and they say they're fine. Went on 11/14 and had front tire replaced. Had to replace toe rods. Did that and brought it back on 12/6 for an alignment. ( We have a lifetime alignment plan for this car). 4/17 I had to replace a rear and sensor and noticed the tires looked bad. Scheduled an appt and they say they are fine. 7/21 a rear tire got a nail and had to be plugged. Brought them to another tire shop and they said they couldn't plug it because the tread is too low. So we brought it to Firestone and they plugged it and when I asked if the tires were ok Nate said they definitely are and he went and asked the tech and he confirmed they are good. So I attached pics of the two rear tires. One is almost down to the steel belts. What's the point of a warranty plan if they won't honor it? Last time I was in there the customer service person helping told the person in front of us to go to the Leominster store because the mechanics at his Fitchburg store weren't as good as Leominster for the issue with his car. Couldn't believe what he was saying around customers. Tires are Definitely a safety hazard!! Try to get a regional manager to call us back to look for some help and no luck. Customer service isn't what it used to be!! Lee you say reach out. I have twice and haven't received a response from them. Not surprised everyone likes to say the right thing but they never do it. read more

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We have a X50 Volvo and if I could give no stars, I would. I guess the one star can go towards having a building and electricity. They had our car for over a month! They kept saying "they ordered the part but the wrong part came" or "parts guy was out today, he'll call you tomorrow" but he never would. I went there every day for two weeks after no answers or progress for the first 2 weeks. Eventually, they hit us with a 2500 estimate for a turbo hose replacement. We obviously said no and got a recommendation for Dave's Auto Machine. Dave is amazing. We showed up at 5:55pm (he closes at 6) and he took the time to talk to us, look at the car and give us invaluable information. He knew what was going on with the car almost immediately but he informed us he's booked out about 6 months. It's our commuter car so we couldn't wait so he referred us to Anything Automotive in Fitchburg, Jeff, Adam or Mark, specifically. They were so awesome. We spoke with Mark, who is a turbo expert. He checked out our car, got the parts ordered and fixed it in less than a week for $650. FIRESTONE had it for over a month and quoted us 2500. When we went to Dave's Auto Machine, he said he just had a customer who came from Firestone with a similar issue (they are less than a mile from each other). If anyone wants to know, Firestone is a commercial company who hires "mechanics" at minimum wage. They aren't experts or mechanics. They watch videos on how to replace parts but have no training or formal education on any of this. I personally would only use Firestone as a last resort. Hope this helps. read more

I made an appointment with the John fitch highway Firestone in Fitchburg ma two weeks in advance for break service at 8am. I made the appointment on line and then called the same day to confirm. All set. A week later I get an e mail informing me the time of my appointment has been changed. I only get one day off per week as a registered nurse my time is valuable. I call ask who changed appointment and why? No one knows who changed it or why. I arrange for original time to be honored and get documentation confirming 8am appointment. I go there the day of appointment at 8am. I am informed the person who fixes brakes doesn't come in until 10am. Now I get to wait two hours until the person even comes in on top of however long it takes to complete the service. I'm not impressed. This is disrespectful. I won't be back and I won't be recommending John fitch Firestone to anyone who has a busy life, values their precious time off from work, cares about quality service and respect. read more

Great service and selection of tires! Staff are friendly and professional. This is my second time here and I was equally satisfied both times!! read more

I brought my 2019 mustang bullitt in for a flat repair knowing I need to order rear tires as well. As I walked in and asked for a flat repair what looked like a manager says we can't touch the car for a few hours I said okay that's fine it's loosing air so I don't have a choice. They wouldn't take my information for the flat repair as I stated I wanted the same exact tire that were on my car pilot sport 4s 275/40/19. I knew they had to be ordered but wanted the flag repair in the mean time. They then told me why don't I just go to the Goodyear down the road see if they have them I then explained no I want Firestone one because I like the unlimited alignment package two I have a Firestone card. After about 30 mins I insisted that they take my info forget about the new tires let's do one step at a time and I'll go watch a movie across the street. At the end of the movie I get a phone call saying we can't get the tire repaired it's in bad shape we have these Indy 500 tires in stock and ready to go if you want them same size. I was skeptical and asked they are not the tires I want but I'm willing to give them a try if I don't like them is there any way to return them and order the ones I want they said no. I looked up online that says there's a 90 days no questions asked return/ exchange policy brought that up in store and at this point the manager left but was there when I made the phone call from the movies. The sales man the asked if my mustang was AWD and I might need 4 tires at this point I said nope you guys are done with my car give me my keys then called a tow company to bring it to the Goodyear place they recommended in the beginning. I get the sales guy might not know what cars are AWD and what not but at that point with the customer service I wanted to take my car else where I would of had no problem letting my car sit there till Monday or try the new Indy wheels to see if they would be good enough for the bullitt but at this point I wanted my car out of there. Went there planning on spending 1500 with tire repair plus two new tires and lifetime alignment but left after dealing with the manager that seemed like he had a long day and a sales man that has no idea that knows how to use the computer system you guys use and ask if mustangs are AWD. read more

Firestone Complete Auto Care - They say they don't do this? - Tires Near Me - Fitchburg, Massachusetts

extremely incompetent. first job as a customer service rep is proper listening skills. Called to schedule a tire change at 1pm on a Sunday and the incompetent rep failed to mark down the scheduled time in the system. the only part of the phone call the incompetent rep listened to and entered in the system was the kind of tires I wanted. I then showed up to my scheduled appt 4 or 5 days later and the front desk guy working said there was never anything scheduled. GET YOUR TIRES SOMEWHERE ELSE!!!! read more

I stopped with a question at 4:50 pm Just looked hours are till 5 I walked up and saw 2 guys going out the back when they saw me Went over to the right side and that guy did too My first attempt to get any service since moving to the area. Great first impression. Hold your breath I'll be right back GFY read more

Jimmy, great customer service, took care of the break issues my rogue had in no time and made sure the technician do as well. Four stars are only because there is always room for improvements. Thak you. read more

Sometimes other places beat their prices and I've heard some pretty disappointing things about this place but after my Monro card was turned into a Firestone card, I kept it for emergency repairs and I've had pretty good service. This time, I needed to get a battery replaced in one of my cars so I called and spoke with Nick, pretty late on a Sunday, who was able to get us a better deal than Auto Zone who we later realized couldn't do it anyway and was able to get the car in and out before close. I like when companies recognize I work hard for my money and going the extra mile makes a difference for families. read more

Got a flat in Fitchburg in the car had no spare as it was a 2013 sienna with a run flats originally. Got sick of paying $500 a tire basically and put regular tires on with no spare. Found herself stranded 45 minutes from home. Had AAA tow it to fire stone for Labor Day which they were open for. Tim helped out and got us two new tires done by about noon. I actually upgraded his recommendations slightly for a little bit more tread warranty and was very happy with the results. Would highly recommend this fire stone read more

horrible experience I had with them. Had an appointment for an all wheel alignment, tire rotation, and balance. The technician said he couldn't do a tire rotation and wheel balance because he could not find the wheel lock key, and asked me if knew where they were located. I told him that a few months back another mechanic exchanged the back tires and had no problem finding the wheel lock key. So after it all he did do the alignment, the rear wheel alignment he was able to do, and the front one he said he tried to align but couldn't because I need to replace a few parts. So I paid $120 for the alignment and went to find out the front end alignment was worse than when I brought it there. The steering wheel was crooked and cant barely drive it awful place for those types of services. read more

My previous review was when Eric was the manager. The new guy is padding bills with hidden charges and claiming this was always done though I had receipts to prove otherwise. He also said dealers have these charges. The whole reason to go to an independent shop is to save - duh! The cabin filter was almost $60.00. Shop around, you can do better. The two stars not removed are for the mechanics, assuming the good ones didn't follow Eric out the door. read more

Horrible service. Ordered tires for appointment on Sunday. They took my car in at 9am and said car should be done in 1 to 1.5 hours. I received a call about 10am. They only had two of the tires they ordered. Someone must have already sold the other 2. No apology, just no answers. Offered my a cheaper tire as an option. I used this place for years when it was Expert Tire. Not the same place. read more

Great service! I needed a tire replacement and these guys took care of this in less than 45 minutes....hard to beat that. There's about 4-5 places to eat within 500 yards and the waiting area is clean. read more

These guys are great. Quick turns around and friendly staff. Nice waiting area w tv and coffee. Need a tire or some repairs give them a try. read more

The workers at this store went above and beyond the call of duty. We were travelling 4 hours on the highway and my tire blew out. Had the vehicle towed there half an hour before they closed on a Sunday and the employees stayed there to get the job done about 20 minutes after close with a good attitude. I've been around the automotive business my entire life and I was at least 2 hours away from home and every employee there treated us with respect and were extremely courteous. Can't say enough good things about the experience there. read more

Unfortunately, after a year of service, we will be taking our business elsewhere. After being told that the back-end struts of our car would bottom out if we hit one more bump, we sought out a second opinion at the local dealer who said that while seeping has begun, there is at least a year left of use on the current back-end struts. When confronted with this information, my wife was lied to by the service man who was there when the mechanic was speaking to her over the phone - also in my presence. Sadly, while the manager has been pleasant to deal with when I have had interactions, his service staff appears content to needlessly take advantage of the smallest opportunity to make a cash grab when nothing immediately needs to be done. read more

These guys are the best, they are honest, friendly, professional, and genuinely care about doing the best they can for their customers. They'll have my business for years to come! read more

Went in for a jiggle under my Subaru Outback and they put the car on the lift showed me the exact problem,missing bolt and fixed it with 30 minutes and charged 20 bucks and I had no appointment great team of people and HONEST! I will bring my car here in the future! And they were busy at the time and fit me in no problem! read more

This is my favorite of the locations in Massachusetts, they do their best to accommodate you even if you do not have an appointment, and they do a great job! read more

Best service ever! My window shattered into a million pieces while they were fixing the tires and they gave me a free window replacement and vacuumed the entire car. They are such a fun bunch that is super friendly and loves their job! I highly recommend going here! read more