They worked on my company car. Did basic service and added new tires. They did a good job but very slow. If you need to wait on your vehicle go somewhere else. If the wait isn't a problem for you, they do a good job read more

Stanley is a true asset to Firestone! He provided outstanding service, answered all my questions, and made sure my vehicle was taken care of. I appreciate his professionalism and attention to detail. I'll definitely be back! Thanks again! read more

FYI to all potential and future customers who may use these reviews as consideration for services at Firestone. The attached photo is from the Flowood store manager (and apparently now area manager). This photo shows how the stores have been recently gaining so many "five star Google reviews." The reviews are dishonest. These fake reviews are only used as an incentive for the managers to gain bonuses after reaching so many reviews in one month, which as you can clearly see are mostly made up of friends and family, and even the store managers posing in others' accounts. This practice is unethical, misleading, and fraudulent. Many hardworking people use these reviews in their decisions on where to spend their hard-earned money and who to trust for services. This company incentive and the managers' efforts to meet review quotas creates a disingenuous company culture and environment and deeply calls into question the company and managers' integrity. read more

Firestone Complete Auto Care - The Flowood manager/area manager begging friends and family to post 5 star reviews or allow her to post for them. - Tires Near Me - Flowood, Mississippi

I dropped off my car early for my 9:00 appt, told 3 different people I wanted my back tires replaced with tires that matched the front tires, waited over 4 hours just for them to replace the wrong tires, and left with an overall unpleasant feeling. The guy tried to tell me my front tires (which are only 8 months old) had more wear than the back ones that are 4+ years old. A lot of what was told to me throughout the whole ordeal just didn't add up and I feel they were lying to cover their butts.. I definitely don't feel comfortable bringing my car back to this location read more

I could write so much about my experiences with Firestone over the past two years, but I will just stick to the most recent. In 2025, I'd taken my 4Runner to be balanced and aligned at least three times and each time left riding worse! The last time they gave me a print off of a LONG list of things that needed to be replaced to explain my shaking...tie rods, ball joints, struts, and back brakes and rotors. That's a very expensive list! So of course I get to a Toyota dealership to get a second opinion. I have my truck serviced regularly and should've been told this information before, right? Well, the dealership found that my truck was horribly out of balance and not aligned adequately at all and I do NOT need ball joints or tie rods or any other front end work. Yes, I have 1 leaking strut, but its relatively not an issue at all. The main issue was the wheel balancing and alignment that I paid for twice this year and returned to have corrected at least two times afterward. Just an absolutely poor job at all locations in this area. read more

Brought my car in late on a Friday morning. Was greeted before I even got into the building. Super nice lady working the front. She took down all my information and what i needed them to do. Got me in and out fast. I would highly recommend them. read more

Firestone Complete Auto Care - Store Front - Tires Near Me - Flowood, Mississippi

Roger Hoffman is the best! he's extremely knowledgeable and very friendly. made my experience a great one!

Customer service is terrible! They do sell tires there and service vehicles right? You wouldn't think so from the service manager's attitude. I had rotors and brakes installed and was having an issue so I took it by there and left it for the day. They did check it out but acted like it was an inconvenience and ended up putting new brake pads on, glad I inconvenienced them and got something that works now and is safe!!! I also asked a for a tire quote and when I went the following day to pick up the truck I asked again. The manager told me they don't have the tires I wanted in my vehicle's size and then ignored me when I asked for a tire that would fit. I guess she probably didn't want to be inconvenienced with selling and installing new tires! I have used the Firestone in Madison for years and I was excited this store opened in Flowood, they should close it right on down! Terrible service! Find another store and save your peace of mind, you will just leave here mad and they don't care anyway! read more

I got rotors and an alignment on my car yesterday. I just want to say she feels amazing on the road. A 2014 Camaro and she feels like she did when I first took her home. I am delighted.. They maybe a bit slow.. but for this kind of service.. I will wait... Gladly!!! read more

Took my car to get a flat repaired. I got there when they opened, I was the only person in the building, the only car in the parking lot. The service manager said it would be three hours, he had other things to do first. I said I am the only one here. He said I have other things to do, other people waiting, it will be three hours or more. I will not be returning. read more

Don't ever keep up with work they scheduled and they are completely messy with their attitude for work as well

Interaction with service manager was five minutes of lazy, rude, attitude-filled service. All over a low psi warning on a tire with 5,000 miles on it. NEVER STOP HERE FOR ANYTHING. read more

I hate to give them even a star because they don't deserve any stars. Their customer service is piss poor and they don't own up to their flaws for management. My sensor light came on Saturday and I came Monday to get the tires service and leave with my tire light still on and they said my sensors were not on the tires to begin with. Then why did my tire light come on Saturday night then. Firestone has only been servicing my tires since I bought the car and now all of sudden they are missing. I'll just let my dealership service my car because this wasn't the first time Firestone messed up but this is the first time where customer service has been absolutely dreadful. I mean horrible I want to give names of current management but they need to go immediately. They have horrible customer service. read more

I will never be back at this store. I got to the store at 1:30 and had one person waiting in front of me. Two other people came in after me and had their cars serviced before me. At 3:30 they drove my car in. Twenty minutes later the guy tells me he can't fix it. The nail is crooked and the treads are too low. I drove across the street to Car Care Clinic at almost 4:00 and they fixed the tire in about twenty minutes. Do yourself a favor and NEVER visit this business. They should fire the current management and get workers that know what they are doing. The owner should know how his management is running his business. read more