I'll never walk into this place again. The person at the desk was a nasty s.o.b. He couldn't even answer a question without the attitude. I'm too old for this crap. As a business owner myself, you really should be nice when people come into your store. But, he wasn't the owner. Firestone lost my business. read more

Joe was awesome in getting my car in really quick. I had to get a tire replaced before I started work at 8am. I had an appointment and was out in 45 min. Would recommend for tires. read more

Worst place ever. I went In for an oil change, and they tried to find every single thing wrong with my car an up charge me. 100% sure they switch out my car battery and gave me a dead one. I had recently checked my battery and it was perfectly fine. But when I go in to take my car back home my engine was left running and when I parked my car somewhere else and tried turning it on, my car would not start. I went to AutoZone so they could check my battery and my battery was completely dead, which could not be possible. I noticed that my car battery no longer had a cover and it was completely different brand than before. Completely disappointed, will not be returning to any firestones ever again. read more

I had a broken valve stem and needed it fixed. I drove it twice before realizing it was getting flat. I called and they said they could try to fit me in, I appreciate it. My car goes in, I'm watching from the waiting room, they open my hood (why?) and then raise it up. They take about 45 minutes, then come out and tell me it's fixed, but there's a knot in the wheel. The guy showing me doesn't know what that means and goes and asks, whatever, understandable. Some things at my job I don't know, fine. Comes back and says there's a giant bubble and it's dangerous to drive on. It took 45 minutes to find the bubble? When I filled the tire at home to the correct psi there wasn't a bubble. When I parked my car and me and my friend looked at the wheel there wasn't a bubble. But after 45 minutes behind the scenes a bubble the size of a goofball is now there? And the cheapest wheel you have is 150? Convenient. It was on the outside wall where you could clearly see it too. Pretty upset about this. When I talked to the guy he sounded so confident. But you can be a confident con-man. I'd love to see the shops security cams and see if they actually didn't do anything. They probably wouldn't allow that though. And with the things I've heard about Firestone, I now believe them, and will never go to one again. Thanks for taking my money that I don't have. Love getting screwed over by people who don't care. read more

I took my car in to repair malfunctioning windshield wipers, I left with a bill of about $350 (they tried to charge me $700) and my wipers still don't work. They said it was an electrical problem after making unnecessary repairs and they said the electrician was gone that day, they made no attempt to solve the problem. I also sent a note to the corporate office expressing my dissatisfaction and I've been waiting two months for a response about the matter. Do not use this location, incompetence is not a strong enough word to describe how the situation was handled. I truly did have high hopes when I first arrived there as they were very nice but it ended up in a disaster! Be cautious when dealing with these people. One more thing, they asked me to rank their service as a 10 (best) in their internal survey because in their words a nine is a one to them, it was a final slap in the face. I'm totally disgusted with how I've been treated by Firestone and will never try them again and I will make sure my friends know it too as apparently this is my only recourse against them. read more

The worst Firestone store in Florida. I had an appointment and the man at the counter said he could not find my name on there list. Very rude and did not offer any help what do ever. I will never go to this store again and I will advise hundreds in my network to not go here. This store should JUST GO AWAY and let a better business take the location. read more

They resolved my issues in a fast and efficient manner. The staff was amazing and knowledgeable. I'm so happy that Firestone opened a new location. It is very convenient and close to my home. I'll definitely be back for future services! read more

Had an emergency before work where 2 of my tires were flat due to nails being in them that I didn't notice prior, pulled up and Kristina immediately came outside and set me up and was able to patch both in 30 minutes and I was able to make it to work on time. Great customer service and will definitely come back when I have any car troubles. read more

My oil change was scheduled for 8am Sunday 6/6/2021. I called and scheduled it on 6/3/2021. When I went there the guy at the desk rudely told me that I did not have any appointment. When I questioned what happened to the appointment I made he told me that he doesn't know and can't do anything about it. I even asked if it was scheduled at another location and he said NO with an attitude. I have been going to Firestone for a long time at different locations and never had a problem. I am very disappointed at the service at this location and will never use this location or recommend anyone. read more

Went for tire repair and was told to leave car and they will get it in. No call returned just before closing and picked up car. Now have bad vibration. Returned to get checked out and was told booked up can schedule me for appointment tomorrow afternoon. Poor service all the way around. Don't recommend and won't be returning read more

The last two times that I have gone to fire stone I have been completely unsatisfied with my experience. I enjoyed it the first time but I realize that they missed some thing the first time I went. So I had to schedule a courtesy check just to tell me that I also needed to change my rear tires. I wish that this would've been resolved and fixed the first time so I didn't have to waste another day. On top of that they didn't have a type of tire that I had bought the first time. Also what I thought was weird was that I had agreed to pay for two tires and then I realize that the alignment was done too so I ended up having to buy that I wish that that was clearly told to me. I also had an interaction with the store manager and even though he is nice. I was a little frustrated that they did not document as well as they should have because when I was explaining to him what was done the last time he was trying to counteract what I was saying. The tires that i had bought the first time were no longer in stock at this store so they had to make an order for it. So I made an appointment for the third time to get my rear tires replaced. I made an appointment with the store manager Tom. I go there at 11 AM for my appointment and the guy at the front so that I wasn't on the schedule. Of course the store manager was not there. He finally realize that I was and then told me that it was going to take 2 to 3 hours to replace my two rear tires because the appointment was not on the schedule. Again a lot of this can be resolved with better communication and better notetaking in their system. I Already paid for a lifetime alignment. That is probably the only thing I ever go to this fire stone for but I will try not to if I can. What I kept hearing every time I go into this particular firestone is that they're understaffed so maybe that needs to be situated first. They resolve my issue for now hopefully I don't have any future issues with my tires or my alignment. read more