I had a tire replacement at this firestone and the tech caused paint damage to my back bumper with the spare tire while putting it back. The shop manager was willing to pay for the damage and did not keep me waiting. Fast and easy process....and so was the tire change. I was in and out within about an hour. read more

I bought some firestone tires online and had them shipped here for the install. Justin was there to help with every step and was polite and knowledgeable. I was swapping different wheel and tire setups and they got it done without issue. A couple months later I unfortunately got a flat tire, and they took care of it, no questions asked. The tire ended up being defective and so they honored the warranty and covered repairs for 2 tires to ensure even tread wear. Highly recommend this shop! read more

Great service and an intelligent diagnosis saved me some money. Special thanks to Lucas.

This is the worst Firestone location. Extremely unprofessional and 2 Technicians on duty with a shop full of cars had me wondering how much attention to detail they actually put into vehicles. The so-called manager is short with customers and has the personality of a squash. Set an appointment and when arriving to drop off company vehicle, was told it probably wouldn't be done until evening or next day. 2 tires and an oil change?? Really? Suggest Les Schwab or Honest-1 for better customer experience. read more

Wednesday night at 530 pm my rear window fell out of alinement on my suv. I called about four different places before Firestone and they were the only ones that offered to lock my car up for the night so the inside would not be exposed to the elements and various critters that roam the night. My place does not have a garage and I was a bit panicked. Mike couldn't have been kinder to me in person and on the phone. He asked how long it would take for me to get there and it just so happens I was only 5 minutes or so away. He said drive safely don't rush and we will see you when you get here. The next day Justin called to advise me about my car and cost. I wasn't surprised due to the regulator has gone out before so I knew it would be spendy. He said they have the part but the technician had to work on cars that had appointments first but we should have it done by the end of the day. Then the déjà vu kicked in as I received a call later that after advising that the wrong part was ordered and the new one wouldn't be in until morning. This had happened previously as well. He did apologize and said the other part was a bit more but there would be no increase in price due to the error and assured me my car would once again be locked up and not left out. Which was way better than my pep boys experience last time. Late Friday morning mike calls and said it fixed and works great. I said I'm about a 20minute walk away he advised no rush that they would be here. When I got there he asked me how my walk was and discounted me a bit more for it taking longer than usual to repair. It was a happy experience with very nice people. Thank you so much for being there when I needed Some place safe to lock up my car. read more

Did alignment on my 05 odyssey today. Walk in got accepted right away, people and customer service was nice, after 1 hour i was on my way home, will come again. read more

Firestone Complete Auto Care - This is when you walk in - Tires Near Me - Happy Valley, Oregon

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I am NEVER coming back to Firestone ever again. My friend recommended Firestone to me. I only tried it because les schwab is closed on Sunday's and I was in great need of new tires. I walked in, and asked for a pair of new tires. The guy didn't seem to care or want to help me at all. Then he takes my keys and tells me it's going to be a couple of hours and can't even give me an ETA when my car will be done. Then later, I'm sitting, waiting for my car to be done and this other person comes in to purchase new tires. And the person that helped me was soooooooo nice to him. The guy didn't even take his keys like he took mine. I discussed this with my friend that recommended Firestone to me and he said that I should've gone to a different branch. In my opinion, regardless of what branch I go to, I should expect to see the same customer service because it is within the same company. It's absolutely ridiculous. I can't believe how bad the customer service is here. I will NEVER come back to Firestone ever again. read more

Looking for reasonable, dependable and accurate service? These guys are The Best! When installing a new battery, they also checked out my hatchback lock which was not working. They provide service updates while working on your vehicle. The waiting area is outfitted for Covid and comfortable. I've had superb customer service from them for 2 years and highly recommend them! read more

Refused to fix a tire, insisting that using fix-a-flat prevented their patch from working. Yes it can be cleaned out and repaired, but it takes more time than a simple flat. Don't lie to your customers, you just don't want to deal with the extra time required to get a customer back on the road. Much more cost-effective for you to try to sell me a new tire, apparently. Sorry guys, not going there, and certainly not returning. read more

My car window got stuck all the way down (turned out to be a broken window motor) and I was a bit panicked as it happened late in the afternoon on Sunday, when pretty much all auto repair stores are closed. After calling each Firestone in the Portland area, the location on 82nd was the only one that asked me to bring my car in despite being super busy, and they were able to get it seen and fixed within a couple hours. Guys at the counter (Steve and Dan, I think) were so helpful and friendly, and kudos to the mechanic Jason for squeezing the job in at the last second. I really appreciated their willingness to work with me despite the inconvenience; you made my day. Thanks guys! read more

I have credit through them and that is the only reason I have to use them. So, I ask for a diagnosis and an oil change. So, they find out that my head gaskets are bad and I'm leaking oil, so they go ahead and do the oil change anyways! What really! I don't fix cars but kind of pointless don't ya think? AND, the diagnostics done, they didn't tell me my rack and pinions are out or why my brakes still squeak or what the grinding sound is ever since I had them fix my brakes. read more

We took our 2002 PT Cruiser in for oil change, alignment and tires. Only our front tires needed to be replaced, but we figured that they would say we'd need to replace all 4. To our pleasant surprise, they told us we only needed two! So we got two new tires, oil change and alignment and they were done in about an hour. The person helping us was so pleasant and professional. We will definitely be return customers! read more

In to have a low tire repaired. They don't have any hustle out in the shop! None! Bays are full and there is no work going on. Just wandering, slowly, from car to car. I hope I remember this next time I need tire work done. I will go to Les Schwab. read more

I'm easy to please when it comes to car care. The new management is great and the guys here are very helpful. I've had my tires replaced and my car checked for a couple issues- although it's costly, they do a great job. read more

Such a dump employees, they were accused me not to ask specific questions! "how long it takes" was the question, he answered 1 hour! But! I didn't ask this way "how long it takes to get appointment here " my mistake he says! I am shopping for tires every other year, not to much experience I've, can't you ask or talk more specific and help us ? Why are you working there? Help people , understand customers needs. Do not hide or play with people with limited English understanding! Or I will call you racist! read more

I took my car here a couple of times because the battery was dying. Instead of saying they couldn't fix it I kept getting nothing is wrong but the next time we'll refer you to the Hyundai dealership. Battery died again today so I called them back to see about said referral and Brad thought it was a good idea to make me feel like an idiot for not using Google. I guess I'll explain to the Hyundai dealership myself the results of their diagnostics test. Generally, nice guys but I for sure won't be going back. I would have appreciated an "I don't know" over false security any day. read more

I've been in here a number of times. Decent service except on the weekends when Justin Creedon is working as vehicle service manager. This guy is a jerk. Told me he could have my car done in less than an hour. 6hrs later I come in to check how it's going. I point out that a car brought in after mine was done and gone. He tells me mine takes a bit of a more skilled hand than the other car. Yeah right. For a 100$ job of basic maintenance. He told the lady who checked in after me the exact same thing. Hers would take longer needing more skilled maintenance. But hers was out before mine. Immediately after I mention this he flips out. Gets loud. Gets my keys and tells me to get the hell out. I mean come on. I am a return customer having all the work done on my last two cars here I tell him. I tell him he couldnt do it he shouldn't have said he could have gotten to it and I'd have gone somewhere else. He says he doesnt give a shit and I can report him before he hands me these two business cards. read more

Best service I've ever received from a store or business that I can think of to date!!! They went up and beyond to see what was wrong with my vehicle and also did extra I was able to save big money over what the technicians did for me , very happy with the service I have never written a Yelp review before I highly recommend this shop! read more

I was visiting Ptld from out of town & drove my truck to Firestone for a bad caliper on the driver's side. They told me I needed a caliper, rotor & lifetime brakes. The first quote was $482. Then before I left that day they said it'd be $582. A rep told me it cost more due to the new brakes being lifetime rather than standard. When I asked him why I couldn't have standard, he hesitated and said it was because of getting the caliper/rotors. I left my truck overnight to be repaired the next morning. The next morning they called & said it was $782 because it needed a spindle & some other stuff. They said they picked up a used spindle at a u pull it place & it would be $100 plus labor. Then they called back later & said it needed a $400 CV axle & some other parts with the whole repair costing upwards to $1500. At that point I got my sister, brother & his mechanic to go with me to look at it. The mechanic looked at the spindle that was on my car & said the pin hole was freshly drilled out & he thought they had done it. They denied it. My sister pointed out metal shavings on the floor & the guy said it was from work on a previous car. So either they were flat out lying, or the shop cleanup is so poor they'd leave metal shavings on the floor & risk it getting shavings in other customers tires. At that point I said I would be taking my vehicle elsewhere. They had all four tires off, which made no sense since they were working on the front brakes, & we had to wait for awhile for them to put it back together. My brother demanded to see the price break down on what they were going to charge to repair my vehicle & the Firestone rep repeatedly flat out refused to show us. When I got my truck back from them, the rotor had two big chunks out of it, the CV axle was damaged on the tip where it had been beaten with a hammer & there was a damaged lugnut & mismatched lug nuts on the one wheel. On the final invoice, which was changed from the original invoice, Firestone had the nerve to lwrite the boss decided not to repair my vehicle, which was a straight up lie as we were the ones who refused to let them repair it. When my brothers mechanic went to change the brakes/rotors, he found the spindle on the opposite side also was damaged & he thought it looked as tho someone had used an impact wrench on it, recently stripping two pins & damaging the threads on the spindle. Until the caliper seized, I had been driving back & forth to Portland with no problems. Just prior to the caliper seizing, I had my truck at a different Firestone to talk about tires & we looked at the wheels/tires and there was no damage to the lugnuts at all. I believe the damage to the lugnuts was purposeful in retaliation for my brother chewing Happy Valley Firestone out for what he thought was them trying to take advantage of me & for me deciding to take my truck elsewhere. I am considering filing a police report and/or a complaint with the attorney general. I did get my vehicle repaired for $600+ by my brothers mechanic. I was told by that mechanic that I could run standard brakes, even though Firestone never gave me that option. He also bought a used spindle from u pull it for $20 and I bought a brand new cv axle for $70. Firestone obviously marks the prices of parts up exponentially. After that experience, I will never buy another Firestone product or service again. read more

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Quick, friendly and automatically gives you the latest promotion discount. Always my go to place for oil changes.

Been going to this Firestone for years and always had good service. I moved to Seattle recently; went to a Seattle Firestone and got 4 new tires. I was visiting my parents in PDX for Labor Day weekend and on my way out of town I busted my (brand new!) front tire on a curb. I called Firestone at 7am when they opened. The advisor (Justin I think) told me to bring in the wheel and he would request a replacement from the closest store that had it in stock (Tigard). I dropped off my wheel, and they rotated my spare to the back to make driving on it easier. I awaited their call about the finished wheel (due to arrive at 3 or 4pm) until about 5:45pm, when they called to tell me the tire never arrived! They put a similar tire on my wheel so I could go back to Seattle that night, and I can get the correct tire here. The replacement was free of course because it was less than 30 days old and they stayed open past 6pm to finish the job, plus offered me a free oil change for the inconvenience. Great, especially for a chain. Of you're in the area, this is the place to go! read more

This is not a great tire story. This is a customer service story. This is only my second time at this location. I came in with random rear view mirror problem. It fell off while driving. I wanted to get this reattached without using duct tape. Jarrod at Firestone reattached the mirror AND did not charge me a thing for it! Thank you Firestone. read more

We have been a customer of Firestone's for both our cars for about 30 years when we lived in the area. We have always received excellent service and treated with professional courtesy. On 12/15/18 we took our car in for service prior to a holiday vacation. There was never a question about the cost of the service although I was taken back by the cost of an air filter but the employee that called me told me it would be $48 for a filter I was taken back by the cost for a filter. The employee explained it was because it wasn't a stock item they had to buy from the dealer and put their mark-up on it. I accepted that as I didn't have time to do any research on was the filter. I was told that could pick the car up at about 5:00 PM. The problem we had was with Keith the service person who closing out our ticket. My wife asked him how much the various service were and he had an issue on detailing what the costs were and he went on a rant how I had complained about excesses of the costs, which was totally untrue. I never mentioned mentioned the costs to him, when I said that I didn't complain about anything to Keith or anyone he said that what I was saying was untrue. Myself or my wife have never been treated so rudely by anyone in the service industry. When I told Keith that I will probably not return to the store he said he didn't care. I find disturbing that Firestone has employees like Keith with a total lack of customer service on the counter. read more

Awesome service! The guy at the desk (Nick?) was super friendly and helpful, he guided me to the right tires for my car without pressuring me into buying the most expensive ones. Patient, understanding, and genuinely helpful. Definitely returning to this location!! Thanks again guys read more

I get a lot of so so treatment when I go in to get anything done on my car. Usually I am treated like an uninformed "girl", but this was not the case today. There was some confusion on the price when I came in but rather than getting a too bad so sad response they made it work for me. They didn't make me feel like an ass for it either. They seem to be a good bunch of people here and I would recommend them to others. Thanks guys! read more

my wife and took our jeep into this shop to have the vehicle inspected because I thought there might be something wrong with the front end of the vehicle. upon arrival the store manager nick greated us and was very personable. he wrote up our work order with my concerns and had his tech. Jimmy take a test drive with me. when we got back to the shop he had our vehicle in right away. after about 1/2 hour nick came back to us and stated that all looked great and pulled our jeep out and off we went. when we drove our vehicle on the freeway we noticed a bad vibration that was not there before and drove back to his shop immediately. I explained the issue to nick and he pulled the Jeep back in the shop immediately and found out that Jimmy rotated the tires. so rather then putting the tires back to there original position he had Jimmy rebalence the tires at no charge. rather then writing a negative review I just want to say that being an ex firestone employee for the past 27 years and nick did not know this.. I really appreciated nick and Jimmy for going up and beyond to take care of my concerns, especially when nick is severely understaffed and running the store by himself as most locations are usually understaffed as will. so now just moving into the area from out of state I know that I have found our firestone store for all my needs in the future....great job guys!!! read more