When booking the appointment they said they would handle the third party warranty company. Brittany the employee working on the phone said she didn't have time to deal with it. 400$ for oil change and the fluid for leak finding and 2200$ to fix the leak. From a business standpoint, it probably makes more sense for the employee to spend the time to talk to the warranty company to get them to authorize the repair than for me to just go take the car somewhere else that will deal with it. Junior who took my call was nice and courteous when I originally set up the appointment. I'm not planning on going back. If your employees are too busy to do the work you might need more employees, or better ones that are capable of handling a working out the logistics of taking a phone call to a warranty company. Ask someone to cover for you, talk to your manager, or even the owner, im sure the owner would be thrilled to know he's going to spend X$ in wage labor to get XXXX$ in money from a corporation. read more

When I came in, the ramen haired skinny man at the counter, who I assume owns the motorbike outside that looks like it belongs to my 10 year old nephew, was already rolling his eyes at an elderly lady who needed help, then went outside with her, blowing vape smoke right in her face. When he walks in, he goes to the counter without acknowledging me. I then go to the counter and say "hi I have an appointment for an oil change" he says "That's nice" and blew me off for another few mins. Then I sat around and waited 2 hours and finally had to leave. Rescheduled my oil change for 7am where my husband took the car in. He was very pleasant to my husband other than asking "was that your mom here yesterday" Obviously this man can't get a woman and is taking it out on customers. Just don't go here. read more

Firestone's customer service has been extremely disappointing. We purchased the lifetime wheel alignment package, but every time we bring our truck in, we end up waiting more than two hours. On one occasion, we even had to leave the truck overnight because they couldn't complete the work the same day. We schedule appointments for a reason, yet they consistently fail to respect their customers' time. What's even more frustrating is the lack of communication. If they're running behind, they don't bother to call or provide an update. Today, we had a 1:00 PM appointment. When we checked back at 2:15 PM, the service advisor informed us that our truck hadn't even been brought into the shop because they only had two technicians working. Despite knowing about the delay, no one contacted us. Poor communication, excessive wait times, and a lack of respect for customers' schedules make for a very frustrating experience. Based on our experience, I would not recommend supporting this business. read more

What is the point in making an appointment if they are not gonna keep to it. I get that they are busy. 15 mins is fine but waiting almost an hour and still didn't take ur car in is just ridiculous. So irritating! read more

I can't say enough wonderful things about my experience with JR at Firestone Hilo today! After stopping at five gas stations where the air pumps were all out of order, I was in a real bind with a nearly flat tire and an early morning flight to Kauai looming. It was getting dark, rain was starting to fall, and I was worried about driving safely tomorrow. JR went above and beyond to help me, filling my tire with the utmost care and positive energy. His upbeat and genuinely helpful attitude turned my stressful day around, and he took the time to make sure my tire was ready to face the wet, dark roads both in the morning and upon my return. JR didn't just save my day--he quite possibly saved my life. Thank you, JR, and Firestone Hilo, for such an exceptional experience and for hiring someone as attentive and professional as JR. Highly recommend! Giuseppi 'Jo" King read more

Oh My Gosh!! Where do I even begin? They have terrible customer service. Terrible wait times (even with an appointment-- so don't bother making one), and will lie to make sure they are in the right. I was even told "other people are paying over $3000 to get their work done on their car" as to why my car was not even touched after two hours -- with an appointment. They obviously prioritize you over the amount you're spending NOT the order you came in, even with an appointment. Do not even bother wasting your time going here. The manager/supervisor is no better. He will clearly yell at you on the phone to make sure him and his employees are 100% in the right. Ridiculous. read more

Firestone sucks. I needed a tire to be patched lady who helped us insisted we had to buy a new tire. She didn't even try just said no and said blah blah price of new tire. I said no because I already have a place I trusted but they were closed so I went to Firestone big mistake. She was very pushy and rude. Took my car to K n J the next day and what do you know it could be patched. Firestone needs to learn customer service from K n J cause Firestone is the worst!!! read more

I came here a couple months ago because I got a flat. I drove my car in on my spare. Well, today I needed to use that spare and they put someone's blown out old spare in my trunk and kept my good spare! I'm so mad right now. What horrible customer service and a horrible way to conduct business. NEVER again. read more

Stay away from this place! I went to them to change my tire and to get my oil changed. They called me to let me know that my battery needed to be changed. I gave them the green light to change my battery. I later picked up my car, and all was well. However, fast forward 24 hours later, my car didn't start. My family and I were staycationing in Waikoloa, so I was a bit frazzled because we were far away from any auto shop. When my husband popped the hood to my car, we saw that the battery was not a new battery. The manager Britney was very rude and basically told me that I needed to figure it out. Meaning getting it towed to Kona or to have someone pick up the battery. My sister ended up picking up the battery. I have it on video that Britney stated that they would refund me for the dud battery and give me two new tires for my hassle. When I called Firestone today, they basically denied saying that. Telling me that I misinterpreted, even though I have it on record. Anyways, I should have never gone there. Such a horrible experience! I wish I could give them zero stars. read more

Firestone Complete Auto Care - This is the ONE DAY OLD BATTERY. SMH! This is clearly an old battery that they were trying to scam me on. Shame on them - Tires Near Me - Hilo, Hawaii

Not sure why the star ratings are so low...despite bad reviews I started coming here 3 yrs ago and have had only good interactions with 3 different vehicles. I get lifetime alignments + do inspections and get tires rotated for $10. They catch when brakes need work and even found me an online coupon to save $100. I appreciate their hard work and same day services read more

They SUCK. Have appointment & Still Wait 2 hours. They stripped out my oil drain plug bolt!!! I had to go get it re threaded & lost my oil. Luckily I didn't seize my engine. JERKS. I haven't been back since 2018 or there about. NEVER read more

When I arrived I explained to the consultant how the camber was off and he commented that he agreed and that he noticed it right away. I said that was the reason I wanted it aligned and he said no problem. After waiting over three hours, they didn't do anything because they said it was within specs. When I questioned the consultant, he said he didn't write any notes because he thought they would have known/noticed. I was forced to make another appointment and after returning a second time was told my camber bolts didn't allow adjustments. So, two trips, five hours and nothing to show for my time. read more

Happened to stop in today right at around 5:35pm. They close at 6:00p. I found myself in a bind because I ran over a bolt that penetrated my tire. It was pretty bad news when they let me know that it simply was too big of a puka to fix. I agreed. The bolt was that big. Within 20 minutes, they got me a new tire with a whole lot of discounts that took nearly $80 off the brand new replacement. I was always told to go into any business with aloha. Today was no exception. Customer service agent Anna was super helpful and manager (Cypriano last name, I believe) made me feel welcomed and well taken care of. The shop guys had the tire replaced, balanced, and mounted in two shakes. At the end of the day, mind you. Sometimes people get a bit shity when you show up at closing time. Not today. I really appreciated the aloha they showed me and the care (and price) of my tire needs. Much mahalo Hilo Firestone! read more

i wish i can give one star if i can. please avoid this place in anyway possible. i will never ever go back to this place and i have been telling my friends not to either. on august 1st, i went in to get my oil change. i usually go to another place but they were booked and that was the only day i had time. i went in and no one was there at the register. i waited and waited. another customer comes in and thats when the worker happen to come out. things started going wrong here. the worker saw me waiting but decided to help the customer who just walked in. i was already irritated and annoyed as ever. after 5-10 mins, that customer left and the worker comes to me and not even an apology but he said something and whatever. dropped my car off. he said one hour. my friend came to get me and we went to go have lunch. after an hour and 30 mins, i come back to pick up my car and it wasnt ready? so i waited another 5-10 mins. got my keys, paid for it and walked out. I WAS WALKING TOWARDS WHERE MY CAR WAS PARKED AND SAW SOMETHING WAS WRONG ON THE RIGHT SIDE OF MY FRONT BUMPER. I WALKED CLOSE AND SWIPED IT WITJ MY FINGER TO SEE IF IT WAS DIRT ONLY TO FIND OHT IT WAS A FREAKING SCRATCH/DENT. I WAS FREAKING FURIOUS/MAD AND ALSO BECAUSE THEY DIDNT TELL ME ANYTHING ABOUT THIS WHEN I WAS LEAVING. i went back in and told them wth has happened to my bumper and the guy had no idea. a mechanic walks in and tells the guy 'oh yeah her bumper' thats all i heard. that mechanic didnt even apologize and didnt even let me know and only told me because i saw it and came back to address the problem. who does this? seriously, can someone tell me what kind of human being does this? so if i had not seen the damage on my car and drove off without knowing there was a damage, even if i came back to tell them off, they (firestone) could have denied their fault. i need to ship off my car asap and i already have ten thousand things to take care of before moving back to california and this just adds more problems and time taken out of my busy life. a claim has filed through their claims hq department and even that guy ignored my email and wasted a week of my time. if you dont want your car to be damaged or have this untrustworthy, sly and rude people working on your car, just dont come here. go to lex brodie's or you have many other options. just avoid all you can if you dont want to go through what i went through. the worst place ever. i never even got an apology from the guy who damaged my car. went in for a $30 oil change, walked out with $800 damage (got an estimate from the body shop). scratched, dented and scraped. read more

Firestone Complete Auto Care - Tires Near Me - Hilo, Hawaii

I stopped in at 12 noon with a nail in my tire. I was told to schedule an appointment, so I did. I came back at 1:30 to check-in for my 2:00pm appointment as requested. The sales person was arrogant and he told me another two hour wait!!! Oops, I'm still waiting an hour and a half later, and all the bays a full. I will not return and certainly not recommend! read more

Beware! I launched a formal Better Business Bureau (BBB) complaint through the office of consumer affairs for fraudulent diagnosis of an alignment and tire rotation- $210.00 Then 12 hours later tried to charge me for a brake repair which should have been their initial "professional " recommendation, adding a $300 repair. Not only did the manager try to say I didn't tell him what was wrong with my SUV , he instigated that I am ineffective communicator and a mechanic who should have told him my car problem. Please note, I Direct for a living and know how to stay in my lane of expertise. I went to an expert for advice, I was willing to pay for whatever services needed to solve my safety issue. However,they wanted to scam me and add extra services first. I am not worried the guy at the auto parts store said they have a reputation for doing this. So it will be my honor to teach your "corporation" a lesson. I'm willing to go to small claims court for $50, I may save many people from becoming their victims. If they want to settle and say I will have to erase their claim and I file the lawsuit. I will gladly NOT accept for the greater good of this community! read more

Firestone Complete Auto Care - Proof I was there, I paid, no parts were purchased and I got ripped off. - Tires Near Me - Hilo, Hawaii

Dont take your vehicle there. They are money hungry scam artists including the manager Louise. Manager straight out lied to me after I asked for my old tires back to save me some money on the disposalable fee and he said the fee was for the new tires they will be putting on my car. Come to find out the Firestone manager lied after personally researching the Hawaii law and speaking with a family mechanic on Maui that the disposable fee is a fee to dispose the old tires and not the new ones being installed. What made it even worse, the manager said it would take an hour for my car to be finished but it actually took 3 hours. And we found a long scratch on my vehicle which wasnt there prior them taking it into their shop. Firestone is not an honest repair shop business. At all expenses, do not take your vehicles there! Small claims court is being reconsidered. read more

guy said I needed all new tires took to another shop he laughed tires are perfectly good this place is a scam

I had an appointment for 8 am drop off tire for a tire replacement. Got there nobody at the counter put tires outside Manager Brittni dinong was in her office not giving a care of customers waiting. I left and came back at 11 to find nobody even touched my tires. I asked if it was done and they said it didn't get registered. I said I made an appointment for rep of two tires and only now they put a work order on it. I wasted time making an appointment. I wasted time going back and forth. don't ever take you car here. the worst worst worst experience ever. last time for me read more

Good luck on having one of these people call ypu back total shit customer service. Called about a specific tire that showd instock on the firestone web site, the tires were not in stock in the Hilo location. I asked when they would be in the person told me to call every day and check. I called a few days later and spoke with a different person asking about the same tires, they said they would check and call. No one called so I called again to check and was told someone would call. No call 0 customer service. read more

I had already had a professional diagnostic done on my vehicle but when I called to get the cost quote to schedule an appointment to get the repairs done. I was told they wouldn't do it without their own diagnostic and would have to pay for their diagnostic test, then pay for the repairs. For the same thing to get done but they did not have any openings until 2 weeks from then. read more

Slowwwww customer service. Dropped car off at 11:30 to change 2 front tires, wasn't done til 4:30. No phone call either. We drove up to see it was sitting and done. Waiting in line to check out and one guy working the counter with a line of customers. 3 other workers on the side just talking story. Never coming back. read more

I had replaced four new tires through Firestone. Great customer service in the front desk. Before I had left the lot I inspected my car and I thought it looked great but to my surprise five minutes while driving my car my left hubcap flew off. I had spent 30 minutes looking for my hubcap on the side of the road. When I arrived home I also noticed that there was another hubcap missing as well. I wish that the technician would have taken more time to just added those simple details because now I will have to look for hubcaps at my own expense. I have called firestone to let them know and they said let me see what we can do for you but I haven't heard back since. I wish I could have given a five star but simply I am left disappointed by there lack of attention to detail. read more

Firestone Complete Auto Care - Hubcap came off. - Tires Near Me - Hilo, Hawaii

I'll start with the positives. The office staff was great. They were friendly and warm, and I could tell they were trying to expedite once they realized that I was becoming unhappy with the way my service was progressing. Kudos to them. Now the negatives. I made an online appointment for 10:00 am. I arrive at 9:45 and I am all checked in by 9:50 (again, amazing staff). They say it will be about 2 hours of work. Great, I had to go to the mall anyway. I run my errands and head back optimistically at 11:30. After all the staff was so great I felt like it was a well oiled machine. As I arrive they are JUST THEN GETTING MY CAR UP ONTO THE RACK. Needless to say they did not finish in a half an hour. At 1:40 (one hour and 40 minutes after my estimated completion time- in case you don't wanna do the math) they tell me I will need an alignment that should take 15 minutes. I walked out of that place at 2:35 pm. What is the point of an appointment system if it has no bearing on when your car actually gets worked on? And be honest! If it's going to take 4 hours just say so. I would have made arrangements to not be there the whole time. I would not have told my kids not to eat lunch because I will bring them home something. I know you are running a business, but your customers have other things in their lives too. It is selfish and rude to misrepresent the time your service will take in order to make your business sound better than the competition. Auwe... read more

Got a screw in our tire on a Sunday and didn't have a spare. Went in at 330pm when they close at 4pm. Thought they wouldn't take us in because it was so close to closing but they did!! However Good Year didn't want to take us in! Great service by firestone being that they helped us last minute and not keep us stuck. Mahalos to Louis and his Sunday crew for taking us in last minute and fixing our tire so we can get home. read more

Highly recommend this place. Got my car aligned in a timely manner. No complaints at all. The ladies who work inside (Stacey, Chelsey, and Joni) were so amazing. They had a very RUDE customer who was making everyone mad. These ladies held their composure. (Way better than I would have) Complete professionalism at its finest. read more

Horrible customer service. No bathroom or waiting area access. Associate never told me how long my service would take or how I know it would be done. An oil change & tire rotation shouldn't take 3.5 hours. My car sat in parking lot for 2.5 hours before it even got into shop. It would have been nice if sales associate would have told me an approximate time to be finished, so I wouldn't have had to waiting in concrete parking lot sitting on the ground for 3.5 hours. Associates barely talked or showed any normal professionalism. I never go back. read more

Came in for oil change and was quoted an hour. okay fine. then I get all kinds of other diagnoses. They trying to tell me I need this and that. I am a woman so I don't know If i am being taken advantage of because I don't know any better about cars.. I decided to get new brakes. I made an appointment for earliest time like 7am and 7 hours later I am still waiting around for an oil change and brake replacement. After reading all these horrible reviews and sitting in the waiting room for 7 hours! I cannot ever come back here. read more

It's a little bit of a hit or miss. Sometimes great, sometimes iffy, and hard to get a hold of them. They also shortened business hours.

Here you will wait and wait and wait and wait and wait for your tires and or service to get done. Get quoted a time frame on when (about what time) they will be done but you need to add one to two hours on top of that time. They don't answer their phones on a timely manner either. read more

So, I have had a not-so-good experience here in the past and it was the amount of time I had to wait. Hours past the appointment time. This time, I made the appointment for an oil change and had my son take the car in for me. The appointment was at 3 pm. At 5 pm my son finally went to ask why our car had not been pulled into the bay yet and the guy said, "oh, they haven't done yours yet"? So, then my son went outside to wait and saw them finally pulling the car into the bay and overheard them arguing the one guy saying, "we can't take these last-minute jobs, we have to be out of here by 6". The next thing you know they are telling my son that they have to take the car off the lift because it has no fluid in the radiator and they can not change the oil with no coolant in the car! THERE WAS COOLANT WHEN WE DROVE IT FROM PAHOA TO HILO SO WHERE DID ALL THE RADIATOR FLUID MAGICALLY GO? I was on speaker phone when my son was explaining to Lewis, who claimed to be the manager, that it would be impossible to drive a car from Pahoa to Hilo with zero fluid in the radiator and not notice it overheating what were they trying to pull? I told Lewis that there has never been a problem with the car holding coolant and that I can't believe they would drain it as an excuse and leave my son stranded there without even trying to fill it back up with fluid. Lewis did not care at all. My son then tried to drive the car to the next parking lot (AUTO ZONE) to buy coolant to replace what Firestone had emptied and noticed that the engine of our car now sounded like a tractor! Those MFs at Firestone also emptied out all our oil too! So, We had to buy all our fluids to replace in the car just so he can get it home safely and still now have to figure out how to afford an oil change. SOMEWHERE ELSE OBVIOUSLY. Lewis, not professional at all you should be ashamed of your customer service, your whole entire crew should be ashamed of the way you book your appointments and handle your customers, I would give you a minus five stars if I could. I would tell anyone thinking of going to Hilo Firestone to look elsewhere. read more

After contacting Firestone corporate about my situation and presenting the evidence to support my claim they contacted the store location that serviced my vehicle to rectify the situation. The reimbursed me the amount of money that I paid someone else to correct the oil pan situation and apologized. I am not pleased at the way the store location handled the situation initially however I was very pleased at the care and concern the Firestone corporate office had for me as a long time customer of over 17yrs. For this reason I have updated my review. read more

I had bought 4 tires at Firestone and needed a tire rotation so made a 1:00 appt., I get there at 12:55 and the lady says it should take about a hour, I said ok because I wasn't dropping it off I was staying there. I go get something to drink and come back and sit in lobby and watch some tv, then comes 2:00 and I go outside and see my car is still sitting in the same spot and hasn't even been touched yet, so I say to the counter and told the lady that it's been a hour and it's still just sitting there !! she says oh yeah we are really busy and running behind, so I wait another 10 min and my car still in same spot so I go back to counter and say something again and the lady says sorry but that's it so I asked her to get my keys and then I said I can't believe you can be 70 minutes behind that's ridiculous. so I had to leave, I can't just sit at Firestone all day and wait for a tire rotation that would take only 15 min ! I should have known because when I bought the tires they were 3 hours behind and I kept saying I had to leave but they kept taking their time. I WILL NEVER GO TO FIRESTONE AGAIN ! I contacted Bridgestone support and Tyrus was no help either, didn't offer any explanation except about taking walk ins make them behind, but for 70 min get serious !!!! read more

I went to Fire stone Auto Center, Hilo Hawaii on Wednesday , May 17 2023 to have a battery replacement because the battery I bought from them died earlier than it should so they gave me a credit on my new replacement battery.So I went in and had an 11 o'clock appointment I got my battery plus I had to pay $160 more and I have a lifetime realignment on my car so I took that and had it done.When I return to pay the bill and get my car on my way to the car I tried my alarm system it had no sound so I went back and I asked her customer service what happened to my Car Alarm there's no sound they had its butts and maybe they took my car back in I don't know what they did to my car but they never solved the problem I had to ask for documentation stating they touched my car and now the alarm don't work because they're going to pay to have it fix. And i'm trying to take care of the situation but I am getting all frustrated because it's my car and I'm talking with Brittney the store Director the boss in charge she didn't make me happy at all she was kind of rude so I got kind of rude then I calm down now they still have my car in the back I don't know what they doing but they never fixed it I talked to Brittney the big store Director again nothing solved I had to call the police to come so I can get a police report stated they did touch my car with the receipt that I had from the battery and the alignment Car never got fixed she gave me a document when the police arrived stating if I take it to the car alarm system and if it's my fault I gotta pay for it and if it's their fault then they'll pay for it but mind you they touched my car the last ones. I was so disappointed I am a mom a grandmother I'm taking my car there to be safe on the road and it's all messed up I wish I never took it there but I did so I called the police so the officers are right and Brittney stay smiling like ha ha ha now this is the store Director the big boss in charge she looking at me like I'm nobody anyway they never solve the problem it was all on me now but I had the paperwork the police report everything I drove to the auto alarm shop Which I never had a problemI until Fire stone touched it he went in and l Reset the alarm for me with Aloha end it was fire stone fault so fire stone was off the hook because the owner did it with his Aloha because his job is 100% guaranteed not like fire stone 10% guarantee 90% dissatisfied so then I called Brittney back the store Director big boss in charge call the shots and I did apologize because I'm a good person I'm not a dumb person and I did apologize I was a little rough and she was a little rough she didn't take it in at all she didn't care she probably said I'm glad I got rid of her. Horrible horrible Customer service then on Thursday I decided to go to Puna side I am on the stretch 55 so as I pass 40 miles my car starts to sound like a diesel lacking power pulling back horrible horrible so upset because they messed with my car my car is always service always up-to-date we bought it brand new never had that kind of a problem besides the battery They messed up my alarm messed up my car they don't care I called back Thursday, May 18 I talk to Louis the one that had set me up for the battery Appointment he couldn't solve the problem he really didn't care either and he made it clear to me that Brittney is the store director big boss like I care she needs to learn how to respect our local people and if it's wrong make it right she didn't so now I am stuck with a car that sounds like a diesel lagging in power all because I took it to Fire stone Auto Center, in Hilo Hawaii people be aware they don't have good customer service there rude Brittney couldn't solve anything as a big store Director hi boss of chief my car is all messed up but I have to take it to another place To find out what they did and why it's all messed up all for changing one battery and a wheel alignment. It was a very very disgusting day for me which it started out so beautiful she made it ugly she never solved my problem I will never ever go back to these Brokedown mechanics people they will ruin your car and they won't pay for it They don't care about Aloha and making sure the customer is happy.P.S I called the corporate office they said they was going to return my call never heard from them YET And I'm probably never going to hear from them they're all fake make like they care but they don't they should take out the Care in auto Care Center, and put Fire stone Auto Center, Because they don't care. read more

For the second time in two months (we returned) they gave us an appointment time for car tires but literally ran two hours late. Still sitting here in the waiting room - an hour after they officially "closed" for the day - and still they're not done. Huge inconvenience. Someone once said the first time a tragedy, the second time a farce. Definitely cannot recommend. This seat goes well beyond "being a little behind". If you make an appointment for 3, expect to leave after closing. I hope they at least do a good job. read more

Not sure what is going on here lately! They refuse to answer their phones. I think the staff is revolting against the manager! So I get there to pick up my Safety sticker...two people behind the desk...all lines on all phones ringing...no one answering. I get waited on and the guy tells me I should have called first. I looked at him...put the speaker on my cell phone...pointed to his phone...and said..."I'm pretty sure one of those lines ringing is me!" He looks at me and gives me the story about being understaffed. I tell him that he needs to tell his manager that due to whatever issue they are having...they just lost two vehicles that get serviced their regularly. He says "you can call him directly", and then disappears for a few minutes to get me the managers contact information. Anyway...will call the manager and express my dissatisfaction...but theses guys need to work this out before they go out of business! read more

Worst place ever made appts. Still always 3 or more hour waits. And told me they couldnt patch my tire and try to sell me two tires and told me i couldnt drive it. But i left and went else where and got if fix and for half the price and no hassle. terrible service and time management read more

Had to wait 4 days for a appointment for the safety check. When I arrived at my appointment time I had to wait in line behind 2 clients who were buying tires because there was no other attendant. They were instructed to call me when it was complete (2 hours for a safety check- what a joke) I was not called! I called them after 3 hours. They said it was done and it passed. Then I had to spend 35 minutes in line again to check out. When I mentioned that I was there to check out the rude woman said that I would have to wait my turn and that they were understaffed. I will never go back for services here. They also won't answer their phone most of the time. Rude and understaffed is the bottom line. Management needs to get involved here. Employees had no problem expressing their disgruntled attitude towards understaffing to customers. read more

BE AWARE! that the manager will tell you over the phone what you want to hear and say they can help, but it's a ploy to attempt to get you through the door to get your service, hoping you will be desperate. They will spout untruths and then give a disclaimer out of context. So when you do go in and you reiterate what you were told on the phone they change the context of the conversation and state they told you "they my be able to help but couldn't guarantee it" for example the manager specifically said they could fit me in for service for a radiator hose leak, I asked if they could get to it for sure and finish today, he said "most Likely, just bring it in". I specifically said "if you can't help please let me know I'm coming from Pahoa, no ride back I can't leave it over night" he said we can most likely get to it bring it in within the hour...which I did. I drive to Firestone keeping my fingers crossed the car wouldn't over heat or blow the radiator, got to Firestone and I told the costumer service rep. the issue and I reiterated that I needed it done today. She said they couldn't look at it until the afternoon and that I would most likely need to keep it there overnight. I again told her I made it clear when I called that I couldn't keep it in the shop over night and that I asked specifically to please let me know over the phone before I drove the car to Hilo. She walks into the management office, told the manager that I wanted it done "now" (I didn't say that). Manager comes out said "it was me you spoke to and I told you we couldn't guarantee anything" I said, "I asked you specifically if you can get to it today and told you I couldn't keep the car there over night.", I told him " you should have said to me over the phone, in the context you are now, the situation. Not let me drive all the way to Hilo knowing I have a radiator hose issue". He was not apologetic nor concerned about misleading me. Regardless, they lost a customer permanently. DON'T GO HERE! read more

Sitting at fire stone waiting for an alignment with ian arrogant sales person cashier gives me plenty of time to post an accurate review. I had my tires done here several years ago. It is hard to get runflat tires and they could not get tires for my car even though I was 30 miles from home they could offer no service to allow me to drive my vehicle. I said I would buy any tires- anything. I had my 3 little foster children with me. Nothing! I towed my car home and I bought runflat tires privately along with rims hadthem mounted at thisfire stone and paid for the lifetime alignment. I made an appointment to get the alignment came in and waited over six hours before they even looked at my car. They took my car put it up on a lift then told me I had the wrong Lugnuts and I had to walk to the part store across the street to get it. You would've thought in the six hours I was waiting they could've at least looked at it but no. Needless to say, I needed an alignment today, So I made an appointment for 930 today and Jonathan the arrogant customer service representative that I had dealt with the previous visit is again drunk with the power of being an ass and ruining an unsuspecting customer's day. 1.5 hours later and they just took the car in. It is not overly busy btw. I am happy to get a new car and ensure this stupid lifetime alignment will not make me feel like I am trapped doing business with such a lousy place of business. Lesson learned lifetime anything needs to be better thought out. If this jerk is who a company wants as their point person then I need to go elsewhere, and know that if they are comfortable being represented in this manner than they probably do not have the business ethic of a company I want to deal with! Ugh! Lifetime service? Or lifetime waiting for service? read more