Clear, articulate explanations. Stuck to originally quoted price. Knowledgeable and courteous. What…read moremore can one hope for from a transmission shop? Very pleased.

Manual transmission 2013 Chevy spark 157k miles. Paid transmission Technology $308 for diagnostic,…read morethey told me they ran it and did not find any issues. "Brysen" reccomended a fill service fluid change. Over $700 for diagnostic and full service tune up on transmission and here I am 4 days lat picked up car Wednesday June 3rd 2026 and Sunday June 7, 2026 car is on side of road , wont shift at all. Had to have neighbor come pick me up stranded . I cant trust to go back to transmission technology if they didnt get it right the first time. I feel cheated to say the least

Amazing and honest service and Very timely. Vic and his…read moreteam keeps you in the loop of everything going on. No hidden fees or unexpected surprises as far as charges. I see why they are the best in the business.

These guys know exactly what they are doing, and get the job done right. I had almost given up on…read moremy car, but it now drives like new... Not cheap, but I believe you get what you pay for...

had them replace a transmission 1 year ago for an arm and a leg. The transmission just failed…read moretoday, had a 6 month warranty oh well. Had them tow our vehicle today and had left an ipad in the car accidentally, never seen it since. Thieves for your cash and your valuables.

Yet another dishonest company who seeks to charge far more than book rate simply because there is…read morelittle to no local competition on an island in the middle of the ocean. When I asked for a parts and labor breakdown for their estimate, they became angry and belligerent. It is not advisable to do business with someone who can't or won't explain what it is they want to charge you for.

I don't normally write reviews, but Big Island Car Care in Kona--and especially James--deserves…read moreevery word of this. I inherited my uncle's Tacoma after he passed away. For months, I researched and asked family and friends for recommendations for transmission repair. I got the same answers: No one knew of anyone that was skilled, reputable and honest. I almost gave up, but the Tacoma was my Uncle's pride and joy. He never spent money on himself so we were surprised when he proudly came home with his Tacoma. After breaking down while coming home from work, he tried to get the truck running with the help of friends for a year, but the transmission was the problem. By the time the Tacoma was towed from Waimea to Big Island Car Care, the truck had a long list of issues, and honestly, I wasn't sure if it would ever be on the road again. I just knew I needed to get it fixed as my uncle wanted. From the very beginning, James treated the situation with concern, patience, honesty, and a level of care you just don't see in business anymore. He spent countless hours troubleshooting problems--some of which weren't obvious at all--called Toyota multiple times, spent hours on the phone, and kept me updated the entire time. The transmission took some time because parts weren't available on island or he was researching/gathering information to resolve the laundry list of issues that came with the truck. He didn't give up, stood by his word, and never changed the quoted price, even though it took more hours and time than was initially expected. I was off-island for most of the process, and yet I felt completely safe leaving the truck in his hands. That level of trust is rare. By the time everything was finished, it didn't feel like I was dealing with a shop--it genuinely felt like I was dealing with family. James and his wife Sylvie (who owns Big Island Upholstery that's connected to the shop) always greeted me with hugs and smiles. It felt like we knew them for years! James went above and beyond in every sense. He understood what the truck meant to me and treated it with the same respect. When I finally got the Tacoma back, running smoothly after so long, I was in shock. I didn't think it would be running again. My uncle would be so happy. And that's because of James. I don't say this lightly: I don't think I've ever met anyone in business that I trust the way I trust him. Not only is he an incredibly skilled mechanic, he's one of those rare people you wish to come across in life --honest, thoughtful, and genuinely good. I will forever be grateful to James and Big Island Car Care. P.S. James recently opened a repair shop minutes away from Big Island Care Care, called Apollo Auto Repair. Please go check him out there too!

Awesome and friendly service, rebuilt my ram 2500 transmission and its been running perfect for…read more5,000 miles

My jeep was really running rough, steering was loose, I had just bought and thought well it's a…read morejeep. Then I felt that it was unsafe especially with the loose steering. Robert's fixed everything. They showed me the parts. Explained everything Appointments was quick had my jeep ready next day. Fixed all issues. My 2006 jeep renegade now runs like a caddy. Steering is perfect, tune up made the car run smooth. New back up camera works well and AC is perfectly cold after being serviced. I will go nowhere else ever!!! Prices fair!

Not too impressed. Our car wouldn't start, so they diagnosed a new distributor, which was great…read more Quoted $275. The car is older, so I asked if they could look into an oil leak that was getting worse. They said it needed a new oil plan gasket, and quoted me $198.00. When I arrived at Robert's garage, they bill was $1074.13. Ouch. They quoted me PARTS ONLY costs over the phone, and not LABOR! C'mon guys, what's with the misrepresentation? Worst part is the car leaks oil worse now. At least it starts.

This guy is a totally bogus scam artist, DO NOT go here!!! Everyone that goes here gets pushed into…read morethe same scam. 1st he says he can get you right in and get the transmission serviced right away. 2nd he does nothing, absolutely nothing for two or three days, or until you come in to check on him. 3rd he say he absolutely CAN NOT work on this transmission because it is speciel and has to be completely disassembled before he can look at it. 4th he says the inspe tion alone will cost around $650. Finally, he says the parts all have to be custom ordered from all over the world and hand machined by himself which will cost cost $3000 and could take several weeks to reassemble. Hope you have another car and a huge saving account. Better believe the Better Business Bureau is hearing about this.

I had problems with my vehicle and was told i had a transmission problem. I took…read more it to Aamco in Kona, where they diagnosed the problem. They were honest enough to tell me all I needed was an engine mount. I was ecstatically surprised and extremely happy because they me thousands of dollars. The staff at Aamco Kona were professional, friendly and courteous. I would highly recommend them anyone who needs automotive repair, especially those with transmission problems. Much Mahalo to Aamco. Thomas K.

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

What they say/write on the work invoice/do are not in alignment. The work done was not fully…read morecorrect and caused damage. When informed of this, they only made things partially Pono. Too bad because they are likable conversationalists, good prices and I wanted to support family owned local business. In my opinion, it is worth the extra money, less stress and peace in knowing the repairs will be done correctly the first time to just go to Lex Brody.

Good friendly service, old mom and pop shop. Have gone here for safety checks. Call ahead for…read morehours, appointment.

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M