Very friendly staff that helped me quickly even when they were busy. I highly recommend this location

Very good professional people here!!! They stay busy and now I see why! I would recommend this particular Firestone and they are fair with price and good service!!! read more

Saved a cat!! Was able to remove a cat stuck under the spare tire of my Dodge Ram in under 2 minutes. Very professional

Zero Stars! Customer Service Was TERRIBLE!!! I really needed their service and every suggestion I had was a no and basically told me to take my service elsewhere. I assume it was because I was a women that he assumed I didn't know what I was talking about everything I said he just shrugged his shoulders and said he couldn't help not even to simply put a spare tire on! I honestly suggest you take your hard earned money elsewhere because they don't care for it nor deserve it. read more

I have given this location a chance multiple times by taking my car in for a simple oil change. Oil changes come with a "free inspection," which is code for 'see what we can scam you with.' Every time I've gotten my oil changed here, it takes an hour and a half LONGER than they tell me, then they come out with a big stack of papers telling me I need to pay them $1,300 for a full brake job, when I had my brakes done by someone else four months ago. I'm sick of them lying, I will be finding somewhere else to do my oil changes! read more

I really wish I can give them a zero.....Whatever you do not come to this Firestone I don't know if they have a quoted to meet.I don't know if they need money, but they are a bunch of thiefs and liars .You take your car in there for 1 thing, and then the low and behold, you need something else done, because theyre going to create another problem. . I had a tiny little nail in my tire, and it should've been something that could have been plugged. But but of course, for the third time that I've had a nail they told me they can't plug it that I need to get a new tire. So I ended up buying a new tire because they lie and say they can't plug it. Okay, that's fine, so after I leave there, the next day I start having problems with my brakes. It sounds like I'm landing a plane. And now they tell me that after seven months after having my rotors and my brakes replaced with them in June, I need new rotors and new brakes pads, not just brake pads, I need new rotors and brake pads.I literally went 90k miles before my 1st break change and now it's been 40k and I all of a sudden forgot how to break. At least someone is forewarning you.... Do not go to this FIRESTONE... YOU'LL SAVE YOURSELF A LOT OF MONEY. read more

took five hours to get my car battery replaced when it should've only taken an hour and a half like they told me. didn't start working on it till i called and asked what the update was. rude on the phone and not very considerate read more

Great customer service. Diagnosed issue in 15 minutes and found another problem they fixed for free. Definitely recommend.

Hours on their website are not true. They are closed on Sunday and the site not only said it was open on Sunday, it allowed me to make an appointment for Sunday. Took it there due to a late sat night issue and was stuck til Monday due to their misinformation. List my trust instantly. read more

Been bringing my Chevy Aveo here for 6 years, and I am very pleased. They have a comfortable waiting room, but they are also just in the southern ring around TownCenterMall, so I sometimes walk over to the mall to kill some time. Or you can hang out across the ring at Applebee's, or get a free chair massage at Spinal Check Foundation (behind David's Bridal). Great location, friendly staff, expert technicians. read more

Being a woman and having to take you vehicle to be serviced is scary. You fear being taken advantage of. It's really hard to find caring technicians that's not just about making money. I feel I have finally found a car service center that is honest. The team here listens to your concerns. They never made me feel rushed. I had a big issue going on with my car and they made sure I understood what needed to be done and what could wait. I NEVER felt pressured. I will be trusting Firestone with all of my cars. Ask for Tristan and Chris, they will take care of you! read more

I've used Firestone before back in NC and didn't know what to expect when I moved. From the time I called this location prior to them closing to ask for pricing on some tires, to the time I dropped off my vehicle, I felt relieved. Even when I dropped off my car, the technician informed me that he was down a guy due to him falling ill, but made it a priority to get my car tires installed that day. I told him that he could keep it an extra day if need be because of the situation, but still put forth the effort to finish my car before he left. Phenomenal team and would definitely return. read more

Don't really recommend this place front office is lazy made a lot of complaints about time when they aren't working at all. The workers outside seem great but front office doesn't seem like they want more customers. Went next door to Midas and was helped right away. read more

Robert Kelly technician, guys!!! . Please do come here and talk to one of the front staffs to get this guy to fix your car. You dont need to go to Auto Part to change oil or to fix your car because they treated you very bad and come up with some unreasonable things to charge you more. With this guy ,Robert, he will give you an honesty advices. I got my car in , to see what is going on with the engine lights, found out it was my gas cap , he was the one who told me the only reason which was happened to it was my gas cap, other places they told me it was about the engine bla bla bla . Once again, please come here to fix your car. Do not come to other places. Ask for Robert and make sure if he has done a good job , please take care of him .... read more

In this day and age it is hard to find people you trust when you take your car in to get it fixed. I have been very pleased with the service I have received here. I initially went in there to purchase a tire last year in June as I had a flat tire from a nail. Harold was very professional and the price was very reasonable. I had been getting indications that there was low pressure in one of the tires. I had been just putting air in as it would go way. But then the indication light kept on coming back on so I finally decided to take it in. John Smillie the service manager was very professional, courteous, and sincere. It turned out that I had a nail debris and they fixed it for me. All the staff are fantastic here and I would always go back when I need my tires fixed!!! read more

SInce i moved to Kennesaw, i have been taking my car to them for stuff from oil changes to brake drums and pads replacements to axle replacements and whatever else is fallng apart in my car. My mom has a firestone card so as a broke college student, i take advantage of it. Most days, i like em and some days, i want to scream and cry and pull my hair out. Now they have replaced my brake pads 3 times now and the drums twice for one reason or the other. The repairs after the 1st ones were free since they did the job because it was under warranty or whatever. The lady is nice(asst. manager i think), the manager is alright most of the time and the technician, Jean is my favorite. He has a thick Haitian french accent so i barely understand him but he knows my car well. I always storm off when they give me a quote but eventually slink back for them to fix my baby. Im giving them 3 stars because i think they can do better! read more

Fabulous service all around. I normally go to the location on Powder Springs Rd but this one is just around the corner from my office so I decided to give it a try. On a Monday I needed an oil change and didn't have much time over my lunch break. I called at 12 pm and Crystal made a 12:45 appointment for me and I was on my way by 1:15. Great prompt service I went back on Wednesday to buy tires that I was going to put off for another month but because my service was so great on Monday I thought what the hell. Rachel the service manager had the courier bring my tires from another location I was in and out in less than 2 hours...and did I mention that the deal on the tires was sweet! I highly recommend this location. Good service and prices. read more

Last year I went to a Firestone in Cali (where I am originally from) and I had a new set of tires put on my car along with an oil change and a new battery. Then I made my cross country move out here to Georgia. Since I have been here, I have been coming to this particular location for 1 reason...there is a staff member by the name of "John" and each time I deal with him he makes my visit so pleasant. He is very friendly and upbeat with a good attitude. He takes the time to explain everything to me and makes me feel very comfortable. I have dealt with other staff members here and although they are nice, by far I would rather deal with John every time. I come here quite often because I do a lot of driving so I always need some type of work done and although other places offer cheaper prices, I would rather spend a little more and come here because of the quality work and the amazing service John provides. Needless to say, I will be coming here for all of my car needs. read more

Worst customer service ever. I booked an appointment online it was approved I went into the store today 11:33 am appointment at 12:00pm I entered and right away said Hi I have and appointment today at noon barley got out noon when I was cut off by the only person at the front desk saying well it wasn't approved. I said I got an email saying my appointment was approved and he kept repeating it wasn't approved louder and louder. While iam with my young child I had to tell him to claim down. I would never recommend this store for any auto repairs. Very rude and unprofessional. Don't send out confirmation emails if you are so busy. read more

Fast and thorough! My very 1st visit for oil change and car wash and I will be back! Hard working employees, thoroughly wiped down my vehicle and cleaned the inside. I was sorry I didn't have enough cash on hand to give a better tip to the young man. read more

I don't know about the previous reviews but I've had nothing but great experience here. John who seems to be the manager is amazing, he wants to save you money and give you the best product for your dollar. It's all about the quality of the people you have working and the training and experience. I used to shop tires but then had to come here for oil change, etc. One stop shop! read more

If I could give zero stars I would. Appointment time was at noon. Leaving now at 3pm because frustrated they haven't gotten to my oil change. Didn't even apologize. Terrible Terrible Terrible. Take your business next door to Midas!!! read more

Even though I came in late to get an oil change the gentlemen that helped me was very welcoming and even applied a coupon that they had going on, that I didn't know about, to my purchase. On top of that they got it done in less than 30 minutes. Great and quick service, I will definitely be returning to this location read more

Horrible customer service. If I could give 0 stars I would. I'm clearly very pregnant and all I needed was air filled in ONE tire cuz the sensor gauge is a little chipped so it's difficult for me to fill it properly without letting air out. I've gone to Pep Boys 2-3x with this issue in the past and they happy fill my air, no questions asked. But Firestone told me they're not able to do it cuz there's no way of telling what the pressure. How can pep boys do it and they can't? Liars. I am never going there for any services and telling my husband not to either. read more

Awful. Had an appointment for an oil change and tire rotation. After 3 hours they hadn't touched it, knowing I was waiting, and said it would be another hour. Got my keys and went next door, I was out in less than an hour. read more

I will never come back here again. The other day I went in to get an oil change and they told me its best to make an appointment so I wouldn't have to wait long..ok thats understandable, so I made an appt at 7:30am...I get there "on time" at 7:30 and the SAME guy that told me to make the appt tells me it would be another hour before they can even look at my car!!! I walked out and went to Castrol premium express lube in Woodstock off of 92 with no appt and they took care of me quickly, I was in and out. I have been going to Castrol express for years and have always been happy with them..the only reason I went to firestone was because I moved and they were closer to me..never again..worth me driving back to Woodstock to get excellent customer service and prompt attention. read more

Most reliable that i have found so far. My fiancee and I both have older cars so they need a little love. after about 4 places we finally decided to go to Firestone, open weekends, fast service, if they have to fix it twice its on them. Robby is a nice guy i think he is the one that runs the place. Can be a little expensive so always look for coupons online there almost always something. read more

DO NOT WASTE YOUR TIME RUDEST EMPLOYEES I HAVE EVER DEALT WITH!!!. called at 5:50 to check pricing for an oil change and said I'd be there in 10 minutes. When I arrived at 6:02 NOBODY wanted to make eye contact with me. After waiting 5 minutes I parked my car and went inside. A "gentleman" reluctantly asked "what do you need" I said oh I just need an oil change please. He said "ya were done for the day." I replied with "oh I just called and thought you closed at 7"..... he opened his eyes wide at me and said "YA were done for the day".... this place needs to go out of business. Can't believe how rude people can be for no reason. read more

The staff was courtesy and provide extraordinary customer service. I had to get a tire replace over the Xmas Holiday. I called Sat. the day after Xmas and explained my situation. They order me a tire that was delivery the following Mon. I was called when tire arrive and only had to pay the prorated rate since I purchase the road hazard protect which by the way is well worth it. Also a great staff. read more

This place is absolute fucking shit. Honestly Walmart would've provided a better service than these dick heads. Tell me how I get here at 12:51 with no one in the store and everyone before me gets serviced while I'm still waiting and it's currently 2:17? Before you all question it only one guy had an appointment and he was not included in the three customers I've mentioned before. This is absolute shit and this place is terrible. First and last time I'll ever visit such a sad excuse of a fucking place. Please do yourself a favor and avoid this shitty place. read more

I have been going to this location for a long time. Maybe since 1987 when I moved here. They have had their ups and downs but lately very down. In changing light bulbs and air filters they broke things. I've had to repair the light bezel myself and it's too expensive to replace the air filter canister they broke. They generally do good work but lately they nickel and dime everything and try to tack on extras. I just don't trust this location any more. I have always bought Firestone tires and gotten the lifetime balance and alignment. The location was handy to get those things done and an oil change at the same time. Going to try another Firestone location next time. Thirty year customer moving on. read more

I am from Canada. I was in Atlanta with my cousins for Midtown Music Festival. On the way home just outside Atlanta the breaks failed. The only place open was the Firestone. I brought the car in and they looked at it for me. The job was rather large as the brakes were quite messed up. They did their absolute best to help me. It has taken a couple days to fix up but they have been great the whole way through. Robin and Kristy, the two service managers, have been incredible. Bruce, the mechanic, has also been working very hard this whole time, I'm pretty sure he's had to pull overtime for me. They stayed open late for me and Kristy even drove me to my motel when they discovered it wouldn't actually be done the first night! The job has ended up being quite expensive, but they have made the process easy for me. Thanks again! read more

So I came across this place on accident, my car broke down on a trip to Florida. Long story short it was a time sensitive situation and I needed the car to be fixed quickly. The boys at firestone did not hesitate to help got me out of there in just four hours! Only complaint was they were a little rude. But thank you guys! read more

Took my 2011 Honda CR-V in for brakes because the quote was half the price of the Honda dealership. After about an hour the Firestone Manager tells me that the front brakes also needed new rotors at $110 each, for a total of $400 just for the front brakes. I knew it wasn't true because the rotors had only been turned once before at a Honda dealership and they weren't even grinding yet. I was told it wasn't so much they were gouged but that the last time the rotors were turned they took off to much. I told him no and canceled the brake service. Took my CR-V to the Honda dealership the next day and was told that I didn't even need brakes at that time and the pads were at 4mm and I should easily get another 5,000 - 10,000 miles on them. I had all 4 replaced anyway so I didn't wear them close to the rotors for a total cost of $400 front and bake, and using genuine Honda parts. Had another bad experience with Firestone in Lawrenceville. Bought a new set of tires for a 2013 RAM 1500. I was told I also needed an alignment and of course the lifetime service for $179 was recommended. The day before I got the tires I had the front end alignment done at a RAM dealership. As a precaution I took it back to the RAM dealership. They said the Firestone tech was either stupid or they were intentionally trying to rip me off. read more

Would Not go back. When I called to make my appointment I told the woman that answered the phone that I had just had my car to the Mazda dealer & I needed front brake pads. My appointment was on a Sunday morning - I was the first one to walk into an empty waiting room. It took just shy of 2 hours to get pads replaced when it should take half that time. They didn't even order the replacement parts until AFTER I was there over an hour even though they had my vehicle information and I had told them I needed to have the work done. Instead they put me down for a "Brake Inspection". To make matters worse, instead of asking me if I wanted a full vehicle inspection they just did it. While I sat waiting in the waiting area. Had they have asked me I could have told them I had just had one done a week ago at the Mazda dealership. Instead my time was wasted on my day off while I was forced to sit & wait. Why did they not order the pads ahead of time so they would have them ready? I'm sure the work was done well but this was a negative experience for me. Have had better service & communication elsewhere. read more

I'll start with your easy to navigate web site that let me calculate the complete price; including installation, all other fees, and even discounts. Next, your operational hours helped make my decision to call your establishment. Tristan answered the phone and was so professional, yet very personable and kind. He answered all my questions and his suggestive sales practice made it easy to pick which tire would be best for my type vehicle and the interstate driving I partake on a daily basis. As a bonus, they were at a sale price with an instore coupon. I needed tires desperately and Tristan set my appointment for me to have time to get to my job on time this same day. Once I arrived I was greeted with genuine warmth and friendly service from Ed, who then relayed to Tristan I had arrived. They checked me in and knowing my time restraints started on my car immediately. By the short time I was there Tristan sold me on the lifetime alignment service and I was approved for your credit card. Like I said Tristan has a unique sales technique most beneficial to your company! (I did pay in full on my own credit card) I am totally pleased with the service I received and will be a lifetime customer who will brag about y'all for years to come. Thank you! read more

No no no......I took my car to get an oil change all though it was quick they messed up the inside of my car anybody knows that when you have light colored interior you have to be careful not these guys ...I had black smug on my carpet, my seat, my door, my gear shift, and the passenger seat smh it will cost more to clean the car now versus the oil change!! read more

Do not go to this place. They did a bad job on my brakes. I have complained and asked for a refund. They (Reggie) tell me they will call back and it is "with the district manager". But they never call back. I have contacted the BBB to get a refund. read more

Excellent service. The staff here are committed to getting things done fast, and will work with you on budget limitations!

I recently transacted some business with this repair shop. I found the manager to be detached, unfriendly, and to put it bluntly a real snob. She would not make eye contact with me nor address me by name even though she knew it. Made me feel unwelcome and unappreciated. While this has little to do with the quality of their auto repairs I believe that the Firestone Company could use a more personable individual to make a manager. I will not be doing business with this company again. read more