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    Firestone Complete Auto Care

    2.0 (4 reviews)
    Open 7:00 am - 7:00 pm
    Updated 3 weeks ago

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

    Wheel alignment

    Oil changes

    Firestone Complete Auto Care Photos

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    Ask the Community - Firestone Complete Auto Care

    Take 5 Oil Change

    Take 5 Oil Change

    (20 reviews)

    Please read details to save you money and trouble-- I visited Take 5 earlier this year and was…read moreinformed there was an issue with a plug that may have been lost or damaged. I was asked to wait for a replacement, though the details shared with me at the time felt vague and uncertain. Unfortunately, during a recent service with my previous mechanic, I learned that a temporary plug had been used for my oil change which would have happened at Take 5--and that the threads in my oil pan were stripped during the prior oil change at that location. This led to me having to replace the entire oil pan, which cost over $1,000. The team at the shop was genuinely kind, and I appreciate the respectful way they treated me. That said, I'm concerned that either the training they've received is lacking or certain steps are being skipped in their process. The process is too rushed, and it is a concern. They offered me 50% off my next oil change and now I see why. I don't take leaving a negative review lightly, but this experience has been financially frustrating especially with my car being fairly new. I've reached out to customer service, and unfortunately haven't heard back. Because of this, I've decided I won't be returning at this time--but I sincerely hope the company takes steps to improve service quality moving forward. Update: I finally received a response from the shop. They claimed the warranty is no longer valid because I "waited too long" to report the issue. However, I reached out immediately--on the same day I was notified of the problem. The delay, they say, was due to me contacting the corporate email instead of the Kernersville location directly. For context: I specifically asked corporate for the franchise's email, and they declined to provide it. Corporate stated that they forwarded my message that I sent on Friday, July 25, 2025 ( when the issue was brought to my attention) to the franchise on Jul 28, 2025. The shop is responding August 13, 2025 after multiple follow-ups. They also stated over the phone that they don't remove the plug during an oil change--which left me wondering why I was asked to wait while they looked for a replacement? Also, why did you charge me for the replacement? And the receipt clearly shows the plug was replaced. They also said to look at the warranty details on the back and the back page is blank. They've now launched an investigation to look into what happened. I'll share more details as they become available. Update - September 1, 2025: It has now been over two weeks since I was told an investigation was underway, yet I've received no follow-up or communication. At this point, I'm left to assume that no action will be taken and that the matter is being quietly dismissed. Should I receive any updates, I'll revise this review. In the meantime, I recommend exercising caution if you choose to bring your vehicle to this shop. Also if they mention needing to replace a plug, be sure to ask what happened to the original--clarity upfront can save you trouble later. Also, feel free to mention that a temporary plug can damage your oil pan and see if they offer you a more appropriate solution especially since, well, they lost or damaged it and you noticed immediately.

    Had Brandon as my guy. Gave all the kids gummies and capri suns. They were quick and professional…read more Will be coming back again

    Firestone Complete Auto Care - tires - Updated June 2026

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