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Firestone Complete Auto Care

1.4 (5 reviews)
Closed 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Tire Pressure Monitoring System repair

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4 years ago

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Just Tires

Just Tires

2.0
(33 reviews)

3 strikes they're out! This location is slow, not trained, and grossly unprofessional. I should…read morehave read the Yelp reviews before choosing. I purchased 4 tires & install from this location (Feb. 2025) that took 2 hours (with an appointment). Went in for oil change appointment (April 2025) that had to be rescheduled after waiting more than an hour and my car hadn't even been pulled in to the bay yet. While waiting I witnessed a female staff member across the lot talking (loudly) on a personal call for 45 minutes (she'd walk back n forth informing the technicians it was an "urgent personal matter"), and 2 lonely bay technicians moving slowly & laughing amongst themselves (no regard for attending to cars). Finally, the last straw... I came in for an oil change & tire rotation appointment (July 2025) that took 2 1/2 hours! There was one car/Lexus ahead of me, who the store Manager (Ruby Haywood) was speaking aggressively to about the validity of his "sensor" issue. There were 3 technicians in the bay area and one Lexus, but it still took 45 minutes for my car to be pulled in. After I asked the desk clerk how much longer on my car and informed him I had already been there for 2 hours, my car came out shortly after. As I walked to my car, I noticed the tire rotation was not listed on the receipt, so I went back in and asked if it had been done. They were honest and said "No it was an oversight" and asked if I wanted to come back Saturday to have it done? WTF. I replied that I wanted it done NOW. I watched the technician pulled my car in (did not use a seat cover) and rotated my tires. While he was using the pneumatic drill, the screw tip separated from the compressor hose and flew off. He just stood there for 2-3 minutes looking at it until another technician told him to turn it off. Thinking I was ready to go home, I went to get in my car and was horrified at the dirt/oil that was left on my seats! (see pictures) I went back in again!, asked the desk clerk to come look at what I saw. He offered to have it cleaned and also informed the Manager (Ruby Haywood), who I could hear from the parking lot yelling to the team to go clean my seat. She didn't come out to address me, she asked the desk clerk to tell me she'd be available on Saturday to talk about my complaints. I'm done.

I have had an absolutely terrible experience with this location, and would never recommend for…read moreanyone to go there. I had a bad noise after having this shop replaced all 4 tires on my van, which took them 6 hours by the way. Took it back to them to have my noice checked out. They told me " you selected the wrong type of tire, nothing we can do. But while removing your wheels to check things out, we damaged your rear hub bearing". So after two more days, this shop replaced me hub bearing at no charge to me and sent me on my way. After some research of my own, I confirmed I did not select the wrong tires for my van, and this shop was just telling me lies to make me leave. I took the van to a second Just Tires location for them to diagnose the noise. They said the first shop incorrectly installed the hub bearing, and the job needed to be redone. Problem is the second location did not have the capability to do so ( I think they just didn't wanna do warranty work that wasn't caused by them). And now I can't get a phone number or talk to anyone above the employees at this sorry store. Please take your car literally anywhere else to be fixed . This is a nightmare

Blue Flame Muffler and Tires Center

Blue Flame Muffler and Tires Center

2.6
(66 reviews)

I called hella places and this place was the only place that had the tires I needed. I went there…read moreand they gave me the used tires I need for a good price and the tires still have a very good amount of tread on them. Great service. Atmosphere was nice they had good music playing. I will be coming back in the future if they have my tires in stock. Quality is great, they did exactly what I asked so boom go here for your needs.

I went for a used tire line I've done several times before. The man tried to remove the lug nuts…read more He said 1 stud was bent and he couldn't get it off. He said he could break it and replace it. BUT he said the tire was fine. I told them it goes flat. He then said he saw a small hole. I asked if they could patch it. He said yes for $10. So that's what I did. I paid & came out. I asked if the other guy had tightened the lug nuts that he had loosened because he was now working on another car. The other guy said yes & that I was good to go. I had been driving my other vehicle but decided to drive my car for my work commute. I felt like something was wrong. My car started shaking uncontrollably. I pulled over twice on a little highway. The 3rd time, I was too scared to continue. I called a tow truck. Had it towed to my mechanic. The tow truck driver looked at it, along with my mechanic. I was missing 2 lug nuts and the others were loose. MY FREAKING TIRE WAS COMING OFF!!!!! The outcome could have been terrible. Blue Flame didn't tighten them. A tire and rim coming off on a highway could have been catastrophic. Needless to say $354 later, I got it fixed. Which could have been avoided if they would have done it right. BE AWARE OF THIS PLACE! IN & OUT TO MAKE A QUICK DOLLAR!!!

Best Tires of Raleigh

Best Tires of Raleigh

2.6
(19 reviews)

Horrible quality/service I came in with five identical bolts on my tires and left this place with…read morefour and, the guy who made the mistake comes up to me saying my car will be perfectly fine with only four bolts on my tire when I came in with five. Next to add to that when I went home and woke up the very next day to go to work in the morning the same tire they supposably fixed was completely flat. I went back to have them fix it while already late for work and asked them for some type of refund or compensation and was told that they did nothing wrong so the answer was no. I wouldn't recommend this place to any one needing a used tire. Plus if you know about Raleigh New Bern ave sucks when it comes to customer service. also thats not the name its called (blue flame) now.

I was at Best Tires today with my brother Andrew, (ok, not really my brother, but don't tell my…read moreother brother that.) in order to get a set of tires for the BMW. They seem to do a crazy amount of business while you are standing there. They had way more people come in for tires than I have seen at the other places. Yes, they might mainly specialize in used tires, but they also sell plenty of new tires. Other than tires they do car maintenance for you too. So this is a place that you can come and get a set of tires, oil change, alignment, shocks and other work done all at the same place before you leave. There are only a handful of other places in town that provide services that comprehensive. If you decide to wait, on the inside they have nice big TV with surround sound. The place is run by guys after all, what do you expect. Or, you can walk around the flea market mall, and shop or eat. I will say one downside, if you are paying with a credit card, there is a $60 minimum. And if you want to use if under $60, they will charge you an extra $2. I am going to call BS on it right there, but who am I going to argue with, people have to make a living.

Firestone Complete Auto Care - tires - Updated July 2026

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