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    Firestone Complete Auto Care

    3.9 (9 reviews)
    Open 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    6 months ago

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    Lee S.

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    1 year ago

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    Lee S.

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    3 years ago

    Very great services have no problems with them and they always treat their customers well and get to them right away

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    16 years ago

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    4 years ago

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    Lee S.

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    7 years ago

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    Bridgestone S.

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    8 years ago

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    9 years ago

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    10 years ago

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    Ask the Community - Firestone Complete Auto Care

    Take 5 Oil Change - Wiper fluid fill during oil change.

    Take 5 Oil Change

    (9 reviews)

    On April 1, 2025, I visited Take 5 Oil Change in Port Arthur for a routine oil change on my 2022…read moreToyota RAV4. During the service, the technician removed my engine air filter and failed to properly reattach the intake hose to the mass air flow (MAF) sensor. Shortly after, my vehicle began stalling while I was driving, including at stoplights and intersections, putting me and others at serious risk on the road. I had to take my car to O'Reilly Auto Parts, where the representative immediately identified the disconnected hose and confirmed the MAF sensor had likely been affected. He reattached the hose, cleaned the sensor, and cleared all warning lights so I could safely drive again. This issue was clearly caused by improper service during the oil change. The next day, I returned to the shop to speak to the store manager. His response was underwhelming, a quick apology and an offer for a free future oil change. There was no real ownership of the mistake, no serious acknowledgment of the safety hazard this created, and no mention of how they plan to prevent it from happening to someone else. I was told the issue may have occurred because they had new people on the crew, but that is not an acceptable excuse. If new employees are working on customer vehicles, someone with more experience should be supervising and checking their work. This is not just about training, it's about safety and basic competence. To be clear, I'm not writing this for compensation. I couldn't care less about a free oil change. I won't be returning. What I do care about is accountability. Customers shouldn't have to worry about stalling in traffic because of careless service. Incompetence should never be an accepted part of business, especially when it risks lives.

    Visited 11/02/25: I have used this business for quite some time, very disappointed in today's…read morevisit. They did not have the filter that I needed for my car they said that they were out of stock, that's very poor planning, you don't allow yourself to run out of stock. If you know you need more filters you order them before you run out. To be fair the young man that stopped me on the way in was polite and did apologize for the inconvenience. But the lack of planning like this is not acceptable. I will not be returning to this location

    Bill's Garage

    Bill's Garage

    (6 reviews)

    More than a decade ago, I brought my 2005 Ram 1500 to Modica Bros. after my A/C stopped cooling at…read moreidle. I would get cool air while driving but nothing but hot air when stopped. After a "thorough" inspection, I was told the entire A/C system needed to be replaced. The technician even joked that at least I wouldn't have to pay since it was a company truck, pointing at the magnets on the door. When I explained it was my personal vehicle, he "took another look" and suddenly said I only needed a new condenser and recharge at about half the price. That didn't sit right with me, so I paid the diagnostic fee and left. After talking with my wife, she told me about Bill's Garage in Port Neches, a shop highly recommended by her co-workers. I brought my truck there and spoke with Ricky. Even though they were extremely busy and couldn't get me in for a couple of weeks, he took a few minutes to look at it in the parking lot. He had me start the truck and turn on the A/C. When nothing happened, he reached in, tapped the fan a few times, and immediately the truck started blowing cold air. He explained there was nothing wrong with the condenser. The real issue was the radiator cooling fan or fan clutch not providing airflow at idle. He told me he could fix it for around $250, but also suggested I could buy the part myself for about $100 and replace it on my own. I did exactly that, and it fixed the problem completely. Fast forward to last August, I purchased a 2022 Chevy 2500 HD with about 45,000 miles from a Chevy dealership. Recently, I brought it back to the dealer for what I believed was a radiator leak. I was told it wasn't covered and was quoted $1,800 for a new radiator, along with a diagnostic fee. Once again, I took it to Bill's Garage. They pressure-tested the system and found the radiator was fine. The actual problem was a leaking A/C condenser, a far less expensive repair they could handle quickly. Over the years, I've trusted Bill's Garage with my vehicles, my wife's, and my kids'. They have consistently proven to be honest, fair, and highly skilled. I won't take my vehicles anywhere else.

    This is one of the best and honest garages in the Golden Triangle if it's broken they can fix it at…read morethe same time they don't just change parts if you don't need it they only fix what's broken plus they are friendly people to deal with I have been doing Business with them for 40 years

    Firestone Complete Auto Care - tires - Updated August 2026

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