I never have issue in and ok very nice and fast I really…read morelike service they do full service always offer old parts back and not to expensive for my Toyota tundra very reasonable

No fuss lube shop, get in get out. Need an oil change go here. First come first serve see Davidread more

Great Customer Service, and communication of what was needed, what they saw. Garrett and the staff…read moreat Modica Brothers in Nederland are the Best! OIL CHANGE, Tire Rotation and Alignment, over all check of the vehicle.

I stopped by with a tire that wouldn't take air. These kind folks diagnosed and repaired a faulty…read morevalve, no charge. This is my first choice, from now on.

very rude and very unprofessional my car does not look like a "sparkling image" they literally…read moregreased my car up and wiped it in.

New management is exactly what this place needed! They lost me as a customer for the last 6 months…read morebecause of the last managers. I was in the area and had time to kill so I decided to give them another try. Wow! It's great to have people that love what they do and are eager to help! My vehicle is the cleanest it's been in a very long time! Thank you!!!!!

On April 1, 2025, I visited Take 5 Oil Change in Port Arthur for a routine oil change on my 2022…read moreToyota RAV4. During the service, the technician removed my engine air filter and failed to properly reattach the intake hose to the mass air flow (MAF) sensor. Shortly after, my vehicle began stalling while I was driving, including at stoplights and intersections, putting me and others at serious risk on the road. I had to take my car to O'Reilly Auto Parts, where the representative immediately identified the disconnected hose and confirmed the MAF sensor had likely been affected. He reattached the hose, cleaned the sensor, and cleared all warning lights so I could safely drive again. This issue was clearly caused by improper service during the oil change. The next day, I returned to the shop to speak to the store manager. His response was underwhelming, a quick apology and an offer for a free future oil change. There was no real ownership of the mistake, no serious acknowledgment of the safety hazard this created, and no mention of how they plan to prevent it from happening to someone else. I was told the issue may have occurred because they had new people on the crew, but that is not an acceptable excuse. If new employees are working on customer vehicles, someone with more experience should be supervising and checking their work. This is not just about training, it's about safety and basic competence. To be clear, I'm not writing this for compensation. I couldn't care less about a free oil change. I won't be returning. What I do care about is accountability. Customers shouldn't have to worry about stalling in traffic because of careless service. Incompetence should never be an accepted part of business, especially when it risks lives.

Visited 11/02/25: I have used this business for quite some time, very disappointed in today's…read morevisit. They did not have the filter that I needed for my car they said that they were out of stock, that's very poor planning, you don't allow yourself to run out of stock. If you know you need more filters you order them before you run out. To be fair the young man that stopped me on the way in was polite and did apologize for the inconvenience. But the lack of planning like this is not acceptable. I will not be returning to this location

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

I bought a warrantied battery from them, and when it started going out I took it in today. They…read moretried to tell me it wasn't the battery and they needed to do an alternator test for $80. So after refusing because my husband works on cars and told me it was definitely not the alternator; we took it to Oreilly's where the test showed it was indeed the battery and they replaced it. Now it runs great. Moral of the story is they will not honor a warranty; do not deal with these people they will also lie to you and take your money.

Didn't wanna replace my wife's battery said it wasn't the battery. I'm a mechanic so I could tell…read moreit was the battery and that they just didn't want to honor the warranty. Would rather have the neighborhood mechanic diagnose my vehicle, then these people

The service is first rate. The staff is very friendly and is willing to always listen to the…read morecustomer. The shop's owner always treats Military Veterans extra special. I have three vehicles and they have serviced and will continue to service them all.

Do not go here. The Google reviews seem fake, and their prices are extremely inflated. If you…read morereceive a lower price, it's likely because they favor you, everyone else gets overcharged. I was literally charged extra just because the owner used his computer system. Imagine being charged at every place you visit simply because they use a computer to help you even dealerships don't do that. Also having surcharge for using debit/credit cards is illegal in the state of Texas. It is not the responsibility of customers to cover those charges. This place will charge you every penny they possibly can. They would charge a fee if you stood inside their office if that was possible. AVOID PLZ go to another small shop that don't scam you.

Fast and friendly service in and out for vehicle inspection. Definitely will go back for future…read morerepairs.