I was very impressed by Jerry, one of the owners of Twins Auto. An unusual noise was coming from my…read morecar and I wanted to get it checked before a road trip. Our regular mechanic couldn't check it until Friday, but recommended Twins Auto. I contacted them and was told to come over so a mechanic could take a short drive with me to see what it might be. I called to say I arrived and was told to park. Someone would be out soon. Jerry came out and sat in the passenger seat. He started asking questions after I gave a description of the noise. He explained what he thought it was, and that it wasn't dangerous or harmful to drive. Then he walked around and looked at all the brakes which he said still looked new. He gave me a reasonable price to stop the noise if it was really bothersome, but said his car did it too, and it wasn't a problem. No pressure, no "man 'splaining", just a clear description and solution if I wanted. Knowledgeable and great customer service.

I had an extreme family emergency and communication was not the greatest and they were so…read moreprofessional about my situation. They did not have to be but this company is definitely one of the best in the city. They respect the customer and work with you despite it being a bother to their establishment. 10/10, great people, knowledgeable workers, and excellent customer service.

Dropped my 2014 Jeep Cherokee off 07/30/2024 due too my vehicle not starting. My vehicle sat at…read moretheir location for two weeks before touched which my appointment was for 7/31. After calling for weeks and getting the run around, my father went up to the 84th L location where the truck was still sitting outside which they had told me it was going to be towed to another location (65th L) where they have been working out of due to storm. The next day they magically contacted me and said my ignition module and ABS module were bad. Not once after they did the diagnostics to determine those modules were bad did they bring up the brake booster, which would've showed when they hooked the vehicle to the computer to determine the modules were bad!. Had a prior diagnostic done from the Jeep dealership which the brake booster did not show up as needing to be replaced, only showed lost communication to a module. Took about two weeks to repair. Paid $2500, when I picked up my vehicle all these lights were on my dash which wasn't on there when I dropped my truck off. Brake light, Airbag, and mile odometer was flashing. They advised when I picked up my vehicle that something was wrong with my brake booster, which is connected to the ABS module they said they had to replace. I requested to see the old modules to ensure they were replaced and they were not provided. Prior to this they told me they were having a hard time programming the ABS module. I still reiterated that the lights on my dash were not there when I towed the vehicle to them. They advised for additional $1200 they can repair the brake booster that they damaged.

AVOID AT ALL COSTS!!! If I could give this a ZERO StarsI would! My husband took in his pickup truck…read morefor a check engine light after paying $240 plus dollars for a $7-$14 Dollar Part (Temperature Sensor) to be put in which i am not a car person at all but that seems a little ridiculous and should of took the advice of the other reviews about taking advantage of people. In which I definitely regret now!! After paying he noticed a huge door gouge on the paint on the drivers door. He called and talked to Paul which was very dismissive and acted like he was the problem never once asking for the truck to be returned so they could take a look at. Only after posting a Review did they at all Care only because they had a bad review, because that affects their business of course. After he wasn't contacted the next day he went into the shop and talked to Paul again, Paul saying that he had to talk to the owner John about resolving the issue which is understandable. After waiting all day for a response he finally got a call from Paul grudgingly saying that they would want the car back to have someone come over and touch up the paint, of course not a body shop but a alignment and wheel shop. He told them that he didn't feel comfortable bring it back to the same people that damaged it and he asked for a actual body shop to do the work of course after explaining that to Paul he said no this is the only way and that's it! They will NOT take care of you! Only grab your money and anything beyond that is not there problem!

Tom is awesome! My car started grinding on the way into work today and Tom not only got me in today…read morebut they were able to fix the issue. Both times I've been here I've got an honest assessment, quick service, and good pricing. Meineke has specials online too which make their reasonable prices even better.

My uncle recommended Meineke and I have been going ever since. Meineke has serviced me with several…read morecar repairs and oil changes. The owners are always helpful and willing to give recommendations to other body/repair shops in town if they are unable to do the job (which I appreciate). I feel this is a trustworthy place to get your vehicle serviced and have always been happy with the outcome. They are pretty busy so wait times can be on the longer side.

Professional and honest, they didn't lie to me About things…read morethat my vehicle didn't Need

These guys are great. They are very helpful with questions. I had about my truck. They answered…read morethem great and helped me figure out issues. I need it fixed.

Stopped by at Kings to change both my car's and Jeep's oil and they were amazing! Fast, easy and…read morethe staff were very welcoming. The value was exactly what I expected no hidden fees or unnecessary add ons.

I recently moved from CA to Omaha and I needed to have my car checked out to make sure it was ready…read morefor a Nebraska winter. My friend recommended I go to Kings Oil. I got here at around 4 pm, and pulled into one of drive up bays. Phil started working on my car right away. He checked the antifreeze and showed me that it was rated for temps way below zero. He checked AND topped off all my other fluids and even checked my tires which I thought was so nice. At the end he said well your car is all good and that he didn't really do anything so there was no charge. As a woman, going to car repair/oil/whatever place can be challenging because I kind of expect to be screwed over in some way and I was expecting to be charged at least $100. That was not the case at Kings Oil, and I appreciate that. I have since recommended Kings Oil to my other friends, and they received 20/10 service as well. Thanks again Kings Oil and as soon as I need an oil change or any other work done on my car I'm hitting you guys up first!

This is a long overdue review! I've been going to Omaha Car Care for years, first when they were…read morestill House of Mufflers & Brakes (Center St. location), and have only had great experiences. The staff is always friendly and forthright with their services. More than a few times I have called them in a panic, as someone who knows nothing about cars, and they've always helped quickly and never without upselling, usually even offering quick fixes at no charge. Can't recommend them enough!

I can't recommend this place enough. Mike, Tom, and Warren…read moreare very knowledgeable in all areas when it come to your vehicle. I have many experiences here where they have exceeded my expectations every time

They were fast and completely honest and didn't try to sell me crap that I did not need. And they…read moredid not overcharge me

Absolutely. I'd keep the review factual and specific, especially around the 128% markup, because…read morethat's the strongest part of your experience. I'd also avoid calling them dishonest or saying they "ripped you off"; describing exactly what happened lets readers reach their own conclusion. Here's a firm but fair version: I really wanted to have a positive experience with this shop. The communication was great, and everyone I dealt with seemed very genuine. In fact, a friend in the industry described them to me as "not the cheapest, but fair and not crooks." Unfortunately, my experience with their pricing left me extremely disappointed. I was charged approximately $3,100 to replace one headlight, including labor. I questioned the cost of the part at the time and was told that was simply what it cost. However, when I submitted the claim to my insurance company, they actually called me to confirm that I had only had one headlight replaced because the cost of the part was roughly double what they expected. My claims adjuster then contacted the shop directly and was told that there was a 128% markup on the part. The shop would not adjust the price, and as a result, my insurance company would not reimburse me for the full amount. I understand that businesses need to mark up parts and make a profit, and I don't expect any shop to be the cheapest. But a 128% markup on such an expensive part, especially after I specifically questioned the price and was simply told that was what the part cost, does not feel fair to me. We live in a small community, and I believe we should be able to trust and support our local businesses. I appreciated the communication and professionalism I received, which makes this experience even more disappointing. Based on the pricing and the way this situation was handled, I cannot recommend this shop and would strongly encourage others to compare parts pricing and ask specifically about markup before authorizing expensive repairs.

I took my car here to fix a minor dent/scrape. The final bill was 30% more than their written…read moreestimate. They blamed the extra cost on recalibration, and said they didn't know how much that costs ahead of time. Giving a low initial quote and then jacking up the price once the work is done is downright shady. I will note that I also got a quote from Dingman's that was slightly higher than Kaizen's quote (though lower than the final bill) that did include a flat cost for recalibration, so apparently they figured it out. It took 5 weeks to get the car into the shop, which is fine (every place is busy these days). Two days after dropping it off, they informed me I'd be without my car for 2 weeks, which seemed like a long time for a simple fix (no spare parts or anything). The day I was supposed to pick it up, I called in to see when it would be ready; only then was I informed it would be a further 2 days. Note they never called me. Between the completely wrong estimate, the long repair time, and the complete lack of communication, I would have assumed this is the first time they've fixed a car. In retrospect I should have asked more questions, but I naively assumed that the shop would be honest and accurate in their communication. Then again if they had been honest, I might have chosen a different shop. The cherry on top was that when I got my car back, they had broken the driver-side seatbelt (it wouldn't retract). They did fix it within a half hour (nice of them), but the employee who gave me my keys told me that the guy who had reassembled the seatbelt just didn't care about doing a good job. I will leave it there without further comment.

I would give zero stars, but I don't think that's possible, they washed the outside of my car, and…read morethey did great body work. I sent my through a Geico insurance claim after a hit and run. The driver fender and driver door was damaged, and the suspension was knocked out of alignment. I have a scratch in my driver side mirror that wasn't there after my car was hit. There was some kind of grease on the mirror and driver side window. There was grease left under the sun visor on the driver side. I had a pretty nice Captain America themed steering wheel cover that is now ruined due to one of the grimy workers smearing grease all over the cover and upon trying to clean it, rubbed off most of the color. The cover is now mostly grease colored. Someone at the shop took everything in the passenger side of the vehicle as well as the back seat of the vehicle, and threw it all into the cargo area of the vehicle. Now tell me, why do you need to get into the back seat while doing body work? I can see the floors were vacuumed, which is great, but who gave you the right to throw everything into the cargo area? I would recommend this shop for great work, but I'm pretty steamed about the rest of what they did. And let me add, I didn't ask for my car to be washed. I'm looking a gift horse in the mouth, but I'm that kind of person.