I'm perplexed by the negative reviews, frankly. These guys squeezed me in on an emergency basis while I was traveling from FL to DC, turned it around in just a couple of hours, AND, charged me way below my anticipated cost. And I'm not special - it's not as if I got a better level of service than anyone else, so I'm baffled as to these comments from people saying they felt slighted or disrespected. This shop got me out of a serious jam, and did it quickly, and they didn't have to do that. And, they didn't pitch a fit that I had my bulldog in the air-conditioned waiting area with me! Because a bulldog can't take 96-degree heat, you know. They cannot do it.... Kudos to Alex and his team, and, really, I wish I had this same shop where I live. read more

Very disappointed with my experience at Firestone in Rocky Mount, NC. I paid upfront for four tires, an alignment, and a maintenance plan. After picking up my SUV on August 2, I immediately noticed a vibration that wasn't there before the tire installation. It is an uncomfortable ride. Along with the vehicle pulling to the side which raises concern if my SUV was properly aligned. I contacted the store the next morning and was immediately told there would be "no restock or refund," even though I had not requested either. I've contacted customer service multiple times and was promised calls from management that never came. I'm still waiting for someone to address my concerns. I paid for services I expected to be completed correctly and safely. I simply want the issue properly investigated and resolved. read more

I had an apt @ Firestone in Rocky Mount NC at 4:30 today to get new tires, to replace a set of new tires I bought previously there w 32,000 miles on them, the tread was nearly gone on all four tires, I had proof They'd been rotated 3 times when I get my synthetic oil changed elsewhere & it was almost time to get another oil change & rotation. I have an 80,000 mile warranty on those tires but the warranty didn't replace the tires. The tall guy waiting on me worked up a prorated savings of maybe 1/2 price on the tires so I still ended up paying over $600 for this set of new tires and he insisted I needed an alignment.. He told me I should have had my tires rotated at Firestone. But I'm not so sure about that since It took them over 3 hrs to complete my job while I waited freezing with their ac blasting. . with his snarky attitude and comments to me. when my car was ready I was going to my car & the salesman caught me in the parking lot & said, your tire air pressure sensor is on in your dash but it'll go off in a little while when you start driving. Well that didn't happen. And I've had all four of those sensors replaced in the last year or two, and there was no problems with any of them when I brought my car today. My 30 min drive home didn't fix it . Hopefully another Firestone dealer in another state can fix it and won't shyster me for more $. He was condescending and ignoring me and wanted to bicker with every question I ask while he was entering my Info at the computer ‍ At one point told me I could go sit down. I asked if the warranty was still for 80,000 miles with this new set of tires or would he prorate that too. I feel like I had legitimate questions about how this pro rated tire warranty is working, He wouldn't even look at me. Finally, I said, are you being short and dismissive with me for some particular reason bc it feels like you are & I don't know why. He said oh I'm just really tired. My baby kept me up last night. I said well I just wanna understand what's going on with my car and tires so I can prevent it in the future and he said , Your front end is out of line. I said it doesn't appear to be when I'm driving the car. He said my tires are tilting out like duck feet. At that point I thought he was trying to find a way for this warranty not to work for me, but I had my receipt and proof of my tire rotations when I had my oil changes before and he said I should've come there to get my oil changed and tires rotated because the other shop didn't do my tire rotations properly and it caused my tires to wear out too fast, if I'm supposed to believe that my car is out of alignment when it doesn't pull left or right when I drive or break and my steering wheel is lined up straight when I'm going down the road and not pulling. that's the kind of in line that I've been used to . To learn kn my car was out of line and the other station that takes care of my car that I trust and like never mentioned anything like that to me was strange. But wearing out 47,000 miles too fast is a problem, and I don't feel like it's my fault and I'm surprised he made me pay for half the price on those tires when I had a warranty for up to 80,000 miles. it makes me feel like they want me to believe they're the only place that knows how to rotate tires & change oil & that the only way to get my work done properly is to come there, but I did not enjoy my visit there today. It was freezing in that waiting room & there was no way to get away from it.. and even though the store was supposed to close at 7 o'clock, they didn't get done with my car until 730 and I saw them park my car out in the parking lot away from the bay, and it took him 15 minutes to come and come tell me that my car was ready and I could go, but after alll that, my car still isn't fixed. and now it's another problem. my new tires were greasy and dirty and as was my wheels when they gave me my car back, and three of the tire air stem caps matched and one doesn't. I don't recommend them... read more

Firestone Complete Auto Care - Tires Near Me - Rocky Mount, North Carolina

I'm been here over 2hrs to get a tire repair that is under warranty. Either they don't have enough employees to handle the volume they have or they do not know how to prioritize quick repairs vs extended repair jobs. read more

Great service. Very pleased with service manager. Tires are great. Will come again.

We had to have our tire changed on our way to Florida from Northern VA. This Firestone was the closest to us. The staff at the front desk said they didn't have the tire available, had to go to another location to pick it up. They sent one of their staff who was also supposed to pick up 2 or 3 other tires for another customer. The place was about 30 mins away. We were therefore expecting to be there for about an hour and a half to 2 hrs. at the most. We were fine with that. We went and walked around to kill time. Once we got back to Firestone, we approached the 2 staff at the front desk and asked how everything was looking like. The guy said that their staff just brought 1 tire back and is just about to leave to get our tire! If we didn't ask how things were, they didn't even bother telling us. They had my husband's email and cell # all this time. The guy also said that it was the other place's fault and that they didn't do anything wrong. Well, first of all, it was their staff who was sent there to pick up the tires. Did that staff check if he/she had all the tires before leaving the place? We were in this place for 6 hours!! Do yourselves a favor and never come to this place! read more

From the moment I walked in, customer service was phenomenal!! The entire staffs' professionalism was palpable!!

I couldn't give this place a WORSE review! My mom went there this morning to get an oil change after making an appointment days before. When she got in (on time) she was rudely informed there was no appointment, that if you make an appointment online you then have to call to verbally confirm that appointment. More than a little confused she said, "Then, why would I do it online?" , to which the attendant replied, "I don't KNOW why." With a condescending look. Besides being soooo incredibly unprofessional, and wasting my moms busy morning, Firestone's lost a customer for life. read more

Experienced a flat tire on highway on a Sunday with family in the car. I was able to get the car to Firestone shop 15 min prior to closing . Advisor Nathan and technician Kevin were very professional in responding to our needs. They made a number of calls to locate my unusually odd size tire . They helped calm my family , and had us back on the road in 30 minutes . I prayed for a miracle and he sent those two. I wish more shops took as much pride in assisting customers. We are quick to point out problems, but this shop is the place to go. Receipt # 175601. read more

Excellent service! Honest and straight forward with you. If I lived in Rocky Mount I would bring my car hear all of the time. Chris the Service Manager was very helpful! read more

If traveling 64 and have a flat, don't bother, no customer service! Called ahead to be sure they could help since it was a Sunday. When I arrived I was told they had all the business they wanted for today and it was 2:30! They finally said, wait a while and if we get a break we will "look" at your tire. After about twenty minutes two men walked in and were addressed immediately, went straight to his car to look at the tire and proceeded to help him. He finally called someone over to look at my car after I walked out and stood by my car. Again I was told, it can be patched but you will have to come back tomorrow. I found the best place ever a few blocks north, very busy but promised me they would take care of me before they went home especially since I was traveling. Go to Mr. Tire, You will be pleased. Very disappointed female traveling alone! read more

This is by far the worst Firestone I have ever been to. Installed an air filter into the car and it turned on a light on the dashboard. After promising a 45 minute fix, we came back 3 hours later to learn that the light came on due to incorrect installation. While they swore that they drove the car with no problems, it was obvious that they did not check their work after they were done fixing the car because if they had checked, they should have noticed the extra warning lights on. The mechanic also said that there was a wheel bearing very damaged to the point of being a safety hazard. Brought the car to two other mechanics who said there was absolutely no problem with the wheel bearings at all. Thankfully we decided not to pay them $550 for the supposed issue. Additionally, when on the phone with Firestone during this whole mess, we asked which part we needed to buy from the actual car dealership to repair the car. The mechanic told us twice the piece he thought that we needed. Turns out they told us the wrong part, which has resulted in $100 wasted on a part which has done more damage than good. Finally, on top of all of this, they failed to notice that the tires were dry rotted. Would not recommend at all visiting this place. The only reason we did is because we broke down right next to it, and couldn't drive any farther. read more

We were traveling to Florida and ran into car trouble. Alex and Kevin went above and beyond to get our car fixed as quick as possible. They were so sympathetic and helped us in any way they could. Thanks for getting us back on the road Firestone! Highly recommended read more

If you don't have anything to do, and LOVE waiting a long time for services, then this is your place! I left my truck there at 7 am to be inspected. At 1:25 pm it was still sitting there untouched. I picked my truck up and left. read more