My husband took my car to valvoline in Rocky Mount and the texhniician stripped by oil plug by not…read moreputting it in there right, and now valcoline doesn't want to pay for the damages. Bad crappy business is done to your vehicle and it's not right. All they did is lied. Don't take your vehicle to vavoline., we must stand together. These little dam oil changes places are trash., bad business and the customer is always right but not here. Listen up don't go to no vavolines, they can't pay there bills if we stop going. BAD BUSINESS. The quality of work sucks. People need to let others know how there experiences at valvoline in rocky mount nc

This place almost destroyed my vehicle and refused to reimburse me for the costs after they…read moreimproperly replaced my oil drain plug and overtightened my oil filter causing the O ring to snap. All of the oil leaked out of my vehicle over the 3 days after getting my oil changed here and if I hadn't caught it, it could have completely ruined my truck. They refused to pay for it after I took it to the dealership I bought it from because I didn't know what had happened and didn't send it to them first which is a horrible and gross way to treat customers that you have wronged. They initially asked me about what I needed reimbursement for which was not much, just the oil that was lost, the tow and the service charge for new oil. But after 2 talks with upper management they then ignored my phone calls for 2 months and still have not reached out to me. This is a terrible and incompetent business and I advise anyone reading this to go somewhere else..

This business has been closed off and on since before Christmas. I'm being charged for services I…read morecan't even use. The web site happens to be down too and no one will answer the phone. WHAT IN THE WORLD??!!

From the owner: Rip Tide Car Wash and Rapid Lube of Rocky Mount, NC offers quick oil changes, brake changes,…read moreinspections, as well as car washes. Fast and Friendly services!

Bottoms is the BEST. The staff is pleasant, professional, knowledgable and easy to work with. My…read morehusband I have been bringing our automobiles here for more than 30 years. This business is honest and fair and willing and able to fix your car problems in no time at all, even in emergency situations. I have recommended them to many of my friends and colleagues. They all thanked me for recommending such a trustworthy business to them. Pricing of services is always reasonable. You WILL NOT get ripped off with big bills!!!!!

Honest and trustworthy. I've lived in Rocky Mount for most of my life and Bottom's has always had a…read moresolid reputation for being honest and fair. They have done numerous repairs for my family and I over the years. I would highly recommend them.

On a road trip, we began hearing a scraping sound and called the Rocky Mount Tire & Service to see…read moreif they would be able to take a look at it. We spoke to Don on the phone and he was very nice and said to bring it in. We stopped by 20 minutes later and were quickly on the road again. Christopher and the rest of the team identified that the engine shield had not be secured correctly after a recent Jiffy Lube oil change, and were able to secure the cover for the rest of our trip. Very friendly, fast service, and knowledgeable employees.

This place is ridiculous! $47.00 to change out a license plate bolt!!! Didn't even offer an…read moreestimate! Run this place is a rip-off!!

excellent service!! they are prompt and friendly ! I was driving north from Florida and had a tire…read moreissue and they quickly took care of it!

Great service, I was in and out of their in no time! We came in for a car inspection and we will…read moredefinitely be back again!

I had an apt @ Firestone in Rocky Mount NC at 4:30 today to get new tires, to replace a set of new…read moretires I bought previously there w 32,000 miles on them, the tread was nearly gone on all four tires, I had proof They'd been rotated 3 times when I get my synthetic oil changed elsewhere & it was almost time to get another oil change & rotation. I have an 80,000 mile warranty on those tires but the warranty didn't replace the tires. The tall guy waiting on me worked up a prorated savings of maybe 1/2 price on the tires so I still ended up paying over $600 for this set of new tires and he insisted I needed an alignment.. He told me I should have had my tires rotated at Firestone. But I'm not so sure about that since It took them over 3 hrs to complete my job while I waited freezing with their ac blasting. . with his snarky attitude and comments to me. when my car was ready I was going to my car & the salesman caught me in the parking lot & said, your tire air pressure sensor is on in your dash but it'll go off in a little while when you start driving. Well that didn't happen. And I've had all four of those sensors replaced in the last year or two, and there was no problems with any of them when I brought my car today. My 30 min drive home didn't fix it . Hopefully another Firestone dealer in another state can fix it and won't shyster me for more $. He was condescending and ignoring me and wanted to bicker with every question I ask while he was entering my Info at the computer ‍ At one point told me I could go sit down. I asked if the warranty was still for 80,000 miles with this new set of tires or would he prorate that too. I feel like I had legitimate questions about how this pro rated tire warranty is working, He wouldn't even look at me. Finally, I said, are you being short and dismissive with me for some particular reason bc it feels like you are & I don't know why. He said oh I'm just really tired. My baby kept me up last night. I said well I just wanna understand what's going on with my car and tires so I can prevent it in the future and he said , Your front end is out of line. I said it doesn't appear to be when I'm driving the car. He said my tires are tilting out like duck feet. At that point I thought he was trying to find a way for this warranty not to work for me, but I had my receipt and proof of my tire rotations when I had my oil changes before and he said I should've come there to get my oil changed and tires rotated because the other shop didn't do my tire rotations properly and it caused my tires to wear out too fast, if I'm supposed to believe that my car is out of alignment when it doesn't pull left or right when I drive or break and my steering wheel is lined up straight when I'm going down the road and not pulling. that's the kind of in line that I've been used to . To learn kn my car was out of line and the other station that takes care of my car that I trust and like never mentioned anything like that to me was strange. But wearing out 47,000 miles too fast is a problem, and I don't feel like it's my fault and I'm surprised he made me pay for half the price on those tires when I had a warranty for up to 80,000 miles. it makes me feel like they want me to believe they're the only place that knows how to rotate tires & change oil & that the only way to get my work done properly is to come there, but I did not enjoy my visit there today. It was freezing in that waiting room & there was no way to get away from it.. and even though the store was supposed to close at 7 o'clock, they didn't get done with my car until 730 and I saw them park my car out in the parking lot away from the bay, and it took him 15 minutes to come and come tell me that my car was ready and I could go, but after alll that, my car still isn't fixed. and now it's another problem. my new tires were greasy and dirty and as was my wheels when they gave me my car back, and three of the tire air stem caps matched and one doesn't. I don't recommend them...

Very disappointed with my experience at Firestone in Rocky Mount, NC. I paid upfront for four…read moretires, an alignment, and a maintenance plan. After picking up my SUV on August 2, I immediately noticed a vibration that wasn't there before the tire installation. It is an uncomfortable ride. Along with the vehicle pulling to the side which raises concern if my SUV was properly aligned. I contacted the store the next morning and was immediately told there would be "no restock or refund," even though I had not requested either. I've contacted customer service multiple times and was promised calls from management that never came. I'm still waiting for someone to address my concerns. I paid for services I expected to be completed correctly and safely. I simply want the issue properly investigated and resolved.

Terrible service. Called at 630 pm. Had a flat tire and a friend was bringing me to purchase the…read more$208 tire so we could get back to the road side to change it. When I called the lady kept telling me if people are in line I don't know if we will have time or not. I said so if I come now you can service me? She kept saying she didn't know. Well....I got there at 6:45 people were in front of me ringing up groceries and multiple items that were not auto related so when I got to the register about 6:55 she said they would not have time to put it on the rim for me. She was determined not to service me from the start. That's fine I'll spend the $ somewhere else and I know it doesn't matter to her but where is friendly service or compassion anymore?

bruh do not come here istg its the worst. this place gave me four of the wrong tires. how tf do you…read moreinstall four wrong tire sizes???????????? they gave me 2-15s, i'm supposed to have 2-35s bruh. how tf do you mess up that bad?????????? on top of that they never answer the phone bruh, yall too busy putting the wrong tires on cars????????????

professional and friendly. I have gone there several times now for oil changes and it's a quick in…read moreand out got a state inspection there as well.

We had an oil leak on the highway and pulled in 15 minutes before closing time on a Saturday. They…read moretook the car up on the lift immediately and found the problem within minutes. We left the car there because they couldn't get the part until Monday. They let us wait for an uber inside past closing time which i appreciate. The repair was reasonably priced and surprised they didn't take advantage of the fact that we were at their mercy.

Excellent customer service they let you know what's wrong via a computer app and you can approve or…read moredeny the service.. They stay busy because they are best shop in RMT

We were hauling a trailer for the first time with our pickup truck and the transmission high…read moretemperature light went on. We stopped here at A-1 Brightside and they put the truck up on their lift and checked the transmission fluid. Fluid level was fine so they did some on-line research to avoid having to do a complete transmission analysis and gave us some very good suggestions. We tried those for the rest of our trip and the light never came on again. Very nice, respectful and the best was - NO charge. They said no charge as all they "really" did was check the fluid level. I'd go back there any time if I'm traveling through Rocky Mount and need transmission work. Thank you !!

Great, friendly staff that were courteous and knowledgable, but definitely not in any kind of hurry…read moreto get you out. Prices are about what you would expect for an oil change service. No pressure or up sale tactics. Just thought since it was called Take 5, I'd be in and out pretty quick. Took almost an hour and a half and I was not prepared for that kind of wait (mind you it was just an oil change and an oil filter...nothing else). Usually it's a 30-35 minute deal any where else. Visited on a Monday at 11:30am and pulled right into an open bay.

Good service. Fast service. Friendly service. Not much more to say. Says I need 85 more characters…read moreto post, so here's some more words.