I came in for new tires and had an excellent experience from start to finish. The team took the time to thoroughly walk me through additional work my car needed, clearly explaining what required immediate attention versus what could reasonably wait. That level of transparency felt genuine and built a lot of trust. The technician who assisted me, Ty Lynn, was working his first day at the front, but you would never have guessed it. He demonstrated impressive knowledge and attention to detail when discussing my vehicle's needs. On top of that, the customer service was outstanding--everything was handled efficiently, and my wait time was kept as short as possible. Overall, a very professional and reliable experience. I would definitely return and recommend this shop to others. read more

I went into the store today. I made an appointment two days ago. Corey met me and was very cordial. I had a knocking in the front end on both the left and the right side.. I was concerned about the integrity of the front and steering. I also had a tick in my steering column. He gave the paperwork to a technician named Jack and he found there were loose nuts on the tie rod ends, causing the knocking and ticking. I was extremely pleased with the results. I would highly recommend this store to anyone. read more

Went into get a oil change,break fluid exchange, Coolant flush with no with the car having no issues. Now my car is driving hot(over heating). read more

Terrible service today! I will not be back. Had an appointment for 3 o'clock. checked in and waited 45 minutes. Had to ask the worker at 3:45 when she was going to get my car in. She had no idea. They only have one AC guy. Why make an appointment?!? read more

Thanks to Levi Ellis and Cori Tinsley. These guys do good work. Great service and easy process

Absolutely blown away by the service here! When most places said they were too busy to fit me in, Sam worked with me on fitting me in 40 minutes before closing even when they we're busy. It honestly felt like dream that they could do this for me with short notice. Now I can take my work van to work the next morning instead of borrowing another one. Thank you and this is my new favorite Firestone location! read more

I put 3k miles a month on my vehicle, so I spend a lot of time here. I have never left disappointed. As a vendor for a competitor is still Firestone due to their fair prices and friendly service. read more

Went in for a diagnostic to see what was wrong with my engine then they told me I needed all my spark plugs changed and both my solenoids needed to be replaced too which put the cost at around $600 for parts + labor and I wasn't going to pay that so I went to a auto shop and they told me to just change one solenoid and that did the job. read more

WAY OVER PRICED..You can literally get most of the work done cheaper from the dealership. They quoted me 150 over dealership for spark plugs

I had a major break fail on a trip from GA back to Quantico, VA in a 2005 Ford 16' box truck. After calling multiple auto mechanics in the Greer, Greenville area the only place who could help me was Firestone Complete Auto Care. My main office spoke with Kyle who not only said they could help me, but would be happy to help. Additionally, they set up towing services to get my vehicle there, however, I drove it to the shop myself. Upon arrival K.P. met me at my truck and started asking questions about the symptoms, he was analyzing immediately. I checked in with Kyle who was waiting for me and talked to me with concern and compassion, and being he is a Marine and I just retired from the Marine Corps we had common ground, which only made me feel more comfortable. they told me what the problem was, assured me it would be done today, that is what I needed to hear. throughout the day they kept me updated and engaged me with conversation, including asking me if they could drive me somewhere for lunch. While sitting in their clean waiting room for 6 hours, I watched no less than thirty customers walk in there for various service needs. NOT one customer got upset or left there unhappy, I have never seen anything like it. Not one customer? not one! I left there at 4:30 only after they had someone personally check me out knowing I had an 8 hour drive ahead of me. I want to thank Kyle, K.P. and the staff for their hospitality, kind demeanor, professionalism and compassion during a time when things could have gone upside down quickly. During a time when most people do not have extra cash laying around for unplanned car issues I witnesses the Firestone staff in Greer, SC help people out with services that put a smile on their faces and kept their money in their pocket. Thank you again Firestone staff, especially Kyle and K.P you are special. -Michael read more

Went in cause tire was flat (I aired it up myself) they told me nothing was wrong and didn't fix anything, that night my wife had a blow out on the highway. I do not recommend this place, a bunch of lady boys work there. read more

My parents took their car there to have their oil changed. Whether due to incompetence or negligence, the didn't drain the old oil out and it ruined the engine. After asking them to fix it, they said my 75-year old parents couldn't prove it and "tough luck". They are awful to deal with and if you trust them with your car, be prepared for the worst. If they screw up an oil-change, anything else more complicated is surely a problem. read more

Oil was changed in my wife's vehicle here a couple of days ago. They started by trying to charge an extra $30 for an additional 2qt. of conventional oil. They then falsely threatened that tires were illegal and they had to be replaced. They are certainly worn, but are above the wear bars and within legal tread depth limits. They also tried to say a one day old (literally less than 24 hours) 800CCA battery was about 60 months old, rated at 700CCA capacity, and measured 770CCA, so should probably be replaced. Obviously, that "advice" was also ignored. In order to change the oil, a factory plastic skid plate must be removed (4 simple bolts). Instead, they removed 3 bolts, loosened the fourth, and pivoted the skid plate to the side instead of taking the 5 more seconds required to remove it. When the oil change was "complete", they did not tighten the bolt that was left in, nor did they replace the 3 bolts they removed. This of course caused the skid plate to bend to the ground when the car was in motion, cracking it where the one remaining bolt was left in. A call to explain this mishap resulted in a response of "We have no bays available." Really? Their negligence damaged part of the vehicle, and they aren't even willing to take the time to simply reinstall the three bolts they took out and tighten the one they left loose. I wouldn't trust this sorry excuse for a repair shop to so much as check my washer fluid in the future, much less touch it with a wrench. read more

I use firestone to buy my tires and i have a lifetime alighnment with them. Anyways my reason for the bad review is because they always have extremly high prices. Also everytime I come here to do something free like get my tires rotated or use my lifetime alighnment they end up trying to push me to buy other expensive services that I dont need. Anyways if you come here for something just be warned they will attempt to make you buy expensive services you may not need read more

Everyone I interacted with was very friendly and helpful. Even though they are busy, I am usually able to get a same day appointment for oil change or other minor repair work. Staff go above and beyond to help put you at ease. I don't feel pressured to have unnecessary repairs,etc. read more

I have been coming to this Firestone for many years now, and it has been great for my family. In fact, when I lived 10 hours away in Florida, I often used my business/family trips to the upstate of SC to have my vehicles serviced at this particular Firestone - because I refused to take my vehicles anywhere else! They are always trustworthy and respectful, and they always get the job done perfectly and timely. Now that I'm living back in the upstate of SC (about 40 minutes away), I continue to go to this particular Firestone, and I tell everyone else around me to do so as well! .... Justin is the guy for whom I always ask when I call. He is so courteous and understanding, and he's very clear when communicating with me about my vehicles and what needs to be done. I've never once felt like I was being "taken for ride" and charged for things that were unneeded, as there have been numerous times I suggested that Firestone look-at or fix certain things (sometimes very costly), and they've come back and told me that the problem was something else (very minor) or that all was well in that particular area. Even when there have been major problems with my vehicles, Firestone doesn't gouge me; they take care of the problem as professionally and as cost-efficiently as possible. You can't ask for anything better! read more