I originally went to another location to get my Mercedes Benz ac motor fixed however they ended creating a problem instead of fixing the problem so I took it here and they detected what the problem was and took care of it right away. Isaiah really stands out to me because he made sure he ordered the correct part for me car and installed it as soon as possible he was very elaborate at explaining the details and great customer service, knowing I paid $500 for the services originally the second time around it was no cost because the other location had messed up. I highly recommend getting service done here, if I ever need service done again this will be my place. read more

We have always brought our car to Firestone and have never had a problem with service. They are a little pricey, but they have a nationwide service system that kept track of everything that's ever been done to my car. When my battery stopped working this morning they were able to see that I had replaced it in 2014 back in Arizona and that it was still under warranty. That in itself is worth the extra cost for me. read more

I am so happy with the service I received at Firestone. The work was done in a timely manner and they got me the best deal on my tired. I will being going back when my car needs service. Thank you for your service. M.Walker read more

This Firestone is close to my home and I was looking for a shop that I could trust with my families vehicles. Jean, Bear (left) and all the staff are very professional in dealing with me and observed customers. There was a brake issue with our Corvette and they did not stop fixing and replacing until the squealing was repaired. They are always honest with promotions, offers, items needed or not needed at service inspections and have never tried to upsale if services are not needed.. I have bought tires, had children's cars fixed as well as my other vehicles and have been m0stly happy with the repairs. When not happy, the issues are always resolved quickly and appropriately. I have recommended them to family members and will continue with their shop as my local mechanic. read more

I've been a Firestone customer for nearly 20 years. I just moved back to the Orlando area and needed my tires checked after the long trip. Jose came out checked them on the spot, added some air and said I was good to go. Planning another road trip for the holidays so I made an appointment. After reading some of the reviews I was a bit worried but I decided to give it a try (especially since I'd already had a great experience). I took my car Wednesday for drop off and Gene (the manager) was EXTREMELY nice and very accommodating. I stressed to him that I needed my car the next day no later than 11am. He said it would most likely be done that very evening. And it was! I couldn't pick it up til the next day as planned but I had zero problems. They were efficient and didn't try to make me buy any services I didn't need. This is my new Firestone, and I think I'm really going to like it here. =-) read more

Started off with a 2 hour wait for a brake job. After 2 hours they said not much longer..... over and over "not much longer". After almost 6 hours the car was finally done. Avoid this location. read more

DISHONEST! I would highly recommend going to the Tuffy down the road. Firestone flat out lied about the services and parts I needed for a repair. The coolant in my car was leaking pretty bad in my car so I made an appointment with Firestone to try and diagnose the issue. After performing a pressure test, I was told my radiator had a crack and that I needed a whole new radiator. The cashier walked me out to the shop with a light and attempted to show me the crack. While I didn't see one, she convinced me there was one because you could see where all the residue had leaked out. The parts and labor would cost me $706 on top of the $26.74 they charged for the pressure test. They also recommended a $78 service to flush the old fluids. I was not prepared to pay that amount of money at the moment and my gut told me to get a second opinion. I paid for the test and drove down the road to Tuffy. After they examined the car, it didn't take them long to find the issue. The mechanic came in and said the good news was I didn't need a new radiator but there was a hole in one of the hoses. Again, I was walked out to the shop and the mechanic simply added pressure to the hose with his finger to recreate the problem and sure enough, the fluid began to squirt out. What I ended up paying was $150 for parts and labor. A huge difference from the $860 I would have had to pay at Firestone. I know people are dishonest in this industry but this time it happened to me and left such a horrible taste in my mouth. Please do yourself a favor by not wasting your time or risking your money with this business. They don't even deserve the one star I had to give. read more

I read Bob and Megan's reviews and can understand their concern; however, I've been going to this location for over 5 years now and know the people Megan mentioned, and I have never heard such things from any of the employees there... Now, that doesn't mean that some confusion and frustration didn't take place near closing time, as that is a height of stress for all involved, and also doesn't excuse anyone being rude; however, that incident does not define the level of service you receive at that location, or from Gene, or Firestone in general. I've been to other Firestone locations and they've all been courteous to me and my wife. As for Bob, all tire service locations, like these, that do more than just tires, will all try to sell other services. They are "usually" correct with their assessments, as I've had them do the same to me. I have them print me up an estimate and either get a second opinion (like you would for your health) or decide later on the services after reviewing the estimate. In Bob's case for the oil, unless you had your oil changed at Firestone, they will not have a record of your oil change and, after inspection, will recommend an oil change if any sign of oil wear is detected. This is good service and preventive maintenance for your vehicle... They will always check your tires for wear and expiration (tire do expire) and will recommend new tires if all four are not the same and if there is any indication of material degradation or the tread is close to the marker. This is a safety check and should be viewed positively, as a blown tire can lead to injury and/or death depending on speed and location of the incident. Every situation is different, and every customer is different. Always have the customer service folks at the counter write down, on your service ticket, exactly what you want done, and remember, an estimate on time is just that, and if it sounds too good to be true it probably is, cause "S" happens with vehicles and most times it takes longer than expected to get things done. Be reasonable and polite and you'll receive the same in return, and that holds true everywhere. read more