If this is the first advantage that does the background checks I wanted to say thank you. I was issued an offer letter with a multi national company . I passed all the medical and other licensing requirements for the position. There was misinformation that appeared on my background that would have most definitely would have caused me to lose any hopes I had of getting this position. I disputed the background immediately after receiving it and with less than 4 business days first advantage called me and told me they had good news it was off my record. I called the hiring company and within 20 minutes I gotta a call from hr saying they were bringing me on board. I can't say how greatful I am I called every day during business hours for updates I even chatted with bots and live operators on the site out of nervousness but there was always a representative there to speak with . I treated them with respect and went thru the proper dispute process and ending up getting positive results. I cant speak for everyone's experience but there effort and mines combined got the issue fixed in record time I filed my dispute on a Friday by Tuesday it was cleared in my favor. Thank you I value the effort they put into getting my issue resolved as quickly as possible. read more

This company sucks. I'm sorry, but you'll end up doing the background check yourself because they'll constantly reach out saying they need another document since they couldn't verify your employment, even if you already provided the correct information and supporting documents. Then they'll contact your employer and claim they can't verify anything, saying you're not being compliant after giving you only one day to respond. No company should pay for their services. You could pay me $50, and I could complete the entire background check in less time than they can. read more

WORST EVER!! Customers beware! 3rd party vendor lacks ability to adequately perform simple background checks. Vendor never reached out nor the business requesting information clarity. Several updates were submitted for review but agents NEVER reviewed. Requested manager's assistance 4 days to no avail, no one ever returned call. Associate "Kevin" extreemly rude, uninformed and lack knowledge of job duties. Very argumentitive and harsh tone. I have reviewed several complaints from customers and this is a continues reckless behavior and I'm shocked that this business is still operating or that any company would trust any of it's findings legitimate. After almost two weeks of rapidly responding,forwarding over requested information, the results came back inconclusive, needing futrher informaiton. The information they needed was the information I previously submitted. This business is a circus and a Mom & Pop facility. Shame on First Advantge, should be name, FIRST DISADVANTAGE!! read more

Dealing with this company has put me on a stress level that shouldn't exist. I've never dealt with such incompetent morons in my entire life. This company should not be in business. You're literally calling a call center in India. I have been out of work for almost an entire month because they cannot get their paperwork in order. I have called everyday for the last 3 weeks, sometimes multiple times a day... I have cursed out at least half their staff and I would never be proud of that but these idiots deserve it, every single last one of them including the one I am on the phone with now as we speak. read more

Worst company to do background checks. They claimed i had a warrant for my arrest in 2020 in a state i never lived in till 2025. It take 30 + days to get it disputed and because of that I didnt get the job. (I'm resent former military with a clean record) This is a major f*** up on thier part. read more

I was scheduled to take a drug test in Chipley at Quest. It was closed today on a Saturday. So I scheduled for Marianna. Showed up, and they couldn't transfer my test over to the Marianna location, but they advertise differently. I drove 2 hours for nothing. There were no clear instructions, and all help lines are closed on the weekends. The biggest issue was that it was not stated anywhere, that there would be an issue regarding testing at alternative locations. If I had known that I needed to only visit a specific location, it should've been clear. This is failure on Quest and First Advantage. They obviously don't care about wasting people's time. read more

I completed my background check with First Advantage on September 5th. Instead of finishing in a reasonable time, they kept pushing the completion date further -- first to September 11th, then September 15th, then September 18th, and now September 23rd. This delay has been a major inconvenience. My job was supposed to start on September 8th, and now I'm being told I won't be able to start until October. That's almost a full month of lost income and unnecessary stress. What makes this worse is that I had already completed a background check with another company in August, and that one was done quickly without any issues. There is no reason this should be dragged out this long. First Advantage's inefficiency and lack of communication have caused serious disruption to my career. I would not recommend using them if you need a timely and professional service. read more

This company is awful and shouldn't be in business doing background checks as they can't check the information you have already sent them. They ask for the same information or information that is verified by other means. Instead of making one request for everything they want they continue to send emails asking for more/different information. The CHAT AI is useless. read more

Horrible background check company over a month waiting on a background check while working at a temp agency I was cleared for 2 different business background checks while waiting of this company read more

This company and its support are TERRIBLE! They reported extremely false and very obviously false information to a potential employer and now my daughter who is barely an adult cannot start her new job and is without income for several weeks while they FIX THEIR mistake. This is a lawsuit begging to happen. Do not use this scam of a company ever! We even provided proof from an actual reputable background check company and they still say it could take 30 days for them to fix it and report to the employer. read more

They kept extending my background check for weeks waiting on a county I lived in. I called the county directly and they had sent my info over 3 weeks ago. It had just been sitting there. I've been 3 weeks without employment due to their negligence. If I was able to get it done with a phone call why can't they. Lost a great job due to them. Paperwork was received never entered read more

First Advantage Corporation - Was processed but never entered data - Professional Services Near Me - Saint Petersburg, Florida

Cannot complete a background check in any time resembling 5-10 business days as they claim and should be shut down for blatant fraud, 8-10 business days? More like 3 months; absolutely ridiculous. If you are apply for a business that uses them for their background check, RUN and do not even bother with this nonsense read more

Horrible place to do background checks!! They state my report is still pending and being escalate!! This is B.S!! Companys need to stop hiring them for background checks!! even waiting 3 weeks for two pending items and still no answers!! I could be loosing my job because of them!!! read more

Answered a request as an employer and the experience was terrible. I couldn't understand the voicemail, broken English and speaking too fast. Had to listen to the message 8 times at a slower speed just to get the numbers correct. Then got disconnected twice and had to call back. Spoke to a man who was unprofessional and rude. read more

After a month of waiting for this report and myself being on the phone with certain court houses and county clerks, First Advantage customer service people, (that will hang up on you) because as per what I could see on it was this was the area that was holding things up, this company comes back with my report with a felony charge in 2018 by someone with my same full name. Really!!!! They don't even care to cross reference all the data and information you supply to them by using your DOB, SSN, or driver's license number!!! Really!! They (FIRST ADVANTAGE) have to be the worst company for background checks EVER in the history of background checks!!!! I won't go quietly!!!!! read more

This company gets zero stars I don't even know how there in business. It took almost three months to get my background clear. They did not know what was going on. This place is like circus i assumed!!! I hope they never do my background ever again!!! read more

you can be in a list by fbi and they wont catch you but god forbid you miss a date by one day or even explain to them or show an employer is maliciously trying to harm your career development and they drool at mouth knowing they can lie to destroy someone. you can have pay stubs and msgs showing the deception and they will not believe you. iv had better service from the overseas vendors running the bazaars then these bozos. if the company you want to work for uses them tread with caution. I'm a veteran with clearance and had extensive backgrounds for hazardous material and port authority and they basically ran my background and said the federal government background sucked and not accurate. doesn't make sense how they operate. if anyone ever tries to open class action please reach out will happily join. read more

This company is great! Why the one star you ask? Well, let me explain. I have a criminal record. I'm currently on probation. I applied for a job, was offered a job, filled out the form for the background check (which included adding my history), and waited for my results. Got a copy of my report. Of course my record showed... BECAUSE I TOLD THEM. Their own research showed nothing. Everything they know is because I provided the information. Even claimed to check the district where my case is from. Nothing. But since I self-reported, the employer now had my history and rescinded the job offer. Reapplied to another place (same company) in another town. Was offered another job. Now that I know my history will come back fine when it clearly isn't, I left it off. If they find it, oh well. My record is CLEAN! Well, not really, but thanks to First Advantage it is. So now I am gainfully employed and I owe it all to FA. If you are a business that uses FA, let me know so I know where to apply if this job doesn't work out for me. But also, I wouldn't recommend any company to use this reporting agency as they don't ACTUALLY do anything to check backgrounds. read more

Find an attorney and sue them If there is no star can be given, I would not hesitate doing that. Hiring bunch of morons don't understand w-2 forms and paystubs can be enough as proof of employment in case ex employer went out of business. " we have been trying to get hold of your ex employer but we could not either via calls or emails!" Yes, if they are not exist any longer, you won't be able to contact them. Does that need PhD to understand? Lost a job because of some i diots don't know what they are doing read more

Horrible company! Somehow these buffoons have managed to screw up two background checks in a row, and provided potential employers wrong information, costing me one job for sure, and possibly a second job. read more

I don't even know where to begin. Usually I'm very forgiving in my reviews but First Advantage is just so bad I cannot think of any reason to rate it other than a one star I used to work for the company who ordered this background check about 7 years ago. First Advantage actually came and asked me to fill out my previous work location with this employer. Seriously? And this is something you can easily Google and find out. Granted I'm a complete novice at background investigation but during my background check request I had to fill out a ton of information which just makes me wonder if they do anything indepdently on their own in the first place. read more

working there was the worst experience in my life, manager was nice, but the team lead doesn't know what she's doing and the whole team for the 2 weeks I was there never spoke a word to me. Glad to be away from there read more

What a joke. They did a background check on me for Lyft that came back with multiple drug felonies in a state I've never even visited, and with a middle name that didn't match mine. Not to mention the fact I've never used drugs and I've never been arrested for any offense of any kind. They claim they only check first and last names, so if you have a super common name like I do, watch these idiots closely if your employer uses them for background or credit reporting. I immediately called them to begin the dispute process, and was given an email address to send supporting documentation to. My email was promptly returned to me as undeliverable because THEIR DISPUTE MAILBOX WAS FULL. Not a great sign, right? It took two more tries with email and four phone calls over the course of several days for them to even receive the email I had repeatedly sent them, and even then, they refused to provide me with anything but verbal verification they had received it. They also claimed they have up to 30 days to process the dispute and the average processing time is 15 days... meanwhile I'm locked out of Lyft and can't work. Tgere was zero urgency on their end, so I blasted them on every social media platform available and promised to call them back four times a day until it was resolved. Not long after that, my case was magically moved to the front of the line and it was resolved in three days. So if they are doing something similar to you, this strategy seems to work. I will be pursuing an FCRA complaint and lawsuit against at them as well. Even if they're legit, there's a definite scammer vibe hovering around this company. Beware if they're digging into your info, and employers, please stop using them! read more

This company provides absolutely subpar services... For a company doing background checks and due diligence, they're absolutely horrible at their job. Can't verify any piece of information you provide them. read more

This company continuously sent urgent emails with very little information which they would not reply to. I was told by different people within the company to fill a form out 3 different ways, all of which none of them agreed the other ways would not work. The website is glitchy and once you make a first Advantage profile, they don't care if you're able to sign back in or not because your background check is "sent off". Fast forward 10 emails later, they're still asking me to update stuff on my profile, which I have no access to, because they said I didn't need it. This has been a horrible experience and I would never recommend this company to anyone. read more

Terrible background check company. It takes at least 3 weeks to get a background check from this company. Staff is so rude and not responsive!!! read more

I wish I could give 0 stars because 1 star is too generous. THIS COMPANY DOESN'T DESERVE TO BE IN BUSINESS. First Advantage is by far the worst company I've ever had the TRAGIC misfortune of having to do business with. Firstly, their screening process is WAY TOO INVASIVE. They request unreasonably specific information about your background. There is no reason why they should have to know where I went to school when I was 6 years old. That's just one example; they asked me numerous questions that made me highly uncomfortable. I'm surprised they didn't ask me for my blood type while they were at it. Second, they take WAY TOO LONG to get the screening results over to the hiring company. They took 3 WEEKS to send over the results for my drug test. They didn't even get my screening results over before the deadline; the only reason my start date didn't have to get pushed back 3 weeks was because the hiring manager was kind enough to give me a 1-hour extension. I was able to start when I was supposed to, but because of First Advantage's negligence, I now get the short end of the stick in all shift bids due to lowest seniority. Third, their customer service is simply APPALLING. I called numerous times to inquire about the status of my screening, and they either hung up on me mid-sentence, or they gave me a rude and condescending response. I advised them numerous times of the hiring deadline and they LAUGHED at me while I was on the line. I worked in customer service for 5 years so I know not to take a poor customer service experience personally, but the way their customer service treated me is UNACCEPTABLE, and I wish everyone at First Advantage nothing but pain, suffering, and emptiness in their worthless lives. TL;DR. First Advantage is a terrible company, treats its customers with the utmost disrespect, and deserves to go out of business. You all should be ashamed of yourselves! read more

If I could give zero stars, I would. I believe staff here do not know what they are doing when it comes to completing thorough, accurate, and timely background checks. The customer service is awful and unhelpful to add insult to injury. Additionally, It is impossible to get a customer service rep. based out of the US. The fact that our personal and sensitive information is being shared with a company overseas is unsettling. read more

Worst verification company. They are asking for all unnecessary information, Although I have the complete right to refuse the call the representative asking the improper way. read more

Worst background check company ever. Why you ask?! 1) You have to provide all of your information. Aren't they a background check company? 2) You have to provide W2's. 3) Provide Tax Returns. 4) Contact Experian if locations you have not lived in show up in their report and clear it with them. 5) They will ask for 7 years of work history and addresses but ask if you EVER (keyword EVER) have had any violation other than a traffic issue. So they are asking EVER. They will go beyond 7 years. 6) I have a misdemeanor DUI from over 7 years ago and that has all been resolved. However, they can't seem to get a hold of the court documents from the court. 7) provided the documents from the court. Not good enough; they want it from the court. So I've read all the comments on here and they state that they WILL say they have contacted a specific court but if you call them the court hasn't received any request for your court documents to be submitted to them. So, I called the court and NO. First Advantage has NOT reached out to them. 8) My ETA start date is only pending this information and has been pushed out 3 times! 3 times! I just had another background test done and it was done online in 20 minutes. To date; it's been 21 days now and they have not resolved this issue. 9) They will keep apologizing for the frustration but they are working on it. 10) You call and get to four different people to task them what is going on. And it all goes to different people ALL the time so you have to keep explaining yourself. 11) On chat, the same thing. All different people. Looks like it's all outsourced to India and you may have difficulty understanding what they are saying. Essentially they will say "You are in a queue and have to wait." 12) I keep contacting them now and the only response is "sorry for your frustration, "we will reach out to you for further information," or "please contact your recruiter and I have been contacting the recruiter and I can tell they are getting frustrated and wondering what is taking so long. It's amazing people have to go through the entire interview(s) process, drug testing and they get down to what should take 3-10 days and it's been this long and First Advantage keeps deflecting it to the Employer, the Court, or call their 800 number which is worthless. How is this place in business?!?! WORST COMPANY EVER. I also noticed they just had a class-action suit in 2021. I literally don't know what else to provide but I hope they get sued over and over and over again until they go bankrupt. Works part is the employer is trying to resolve this issue but told that they have to wait for First Advantage to go through the process but their sitting their on there damn thumbs doing god knows what. If you check on the Better Business Bureau website; the reviews aren't better there either. Next time I have a background check and I'm told it's First Advantage I will tell them I decline unless they find another source. Totally INCOMPETENT!!! read more

1 Star is wayyy too much! Worst EXPERIENCE! This company is based in INDIA and doing credit and background checks on AMERICANS! TOTAL SCAM JOB! They will Decline your credit and background check over nothing! I called and tried to filed a dispute only to find out there is no dispute department, I was transferred to several people and they are all Indians from India and based in INDIA and they are conducting credit and background checks on Americans! They do not know how to do their jobs, they are all very rude and will yell at you when you want to file a dispute. I can't believe that company's in the United States, and The Federal Government is contracting out to companies like this that are not even legitimate businesses and they are not even based in the United States. This company is based out of India and having access to Americans personal information Social Security Numbers, date of birth, full names and they know everything in your background! If I would have known a company like this was conducting my credit and background check, I would have declined my application. They might have well gave my information to a communist country like China and Russia. Unit Application ID: 31936602 read more

Horrible! It's been 10 days and my report is not back. I have no record and not even a speeding ticket. Had to push my start date back due to report still being in progress. I had two other background checks done for other offers and it was back within 5 days. This company offers no solution or way to check on status. Doesn't even offer that to the employers. If I ever find myself in a way that I have todo a check though these people I will not select the job. This is by far the worst experience I've ever had. read more

Very scammy call. Someone called looking to "verify" information on a previous employee who left years and years ago. I ask what he needs and tell him I'm questioning the veracity and legitimacy of the call. He then offers to give me this person's social security number. I was shocked! Who just calls a random employee at a business and hands over social security numbers? I told him to mail me something but I think this looks like some sort of identity theft scam. I'm certainly not giving anyone's records out or any information relating to them. We have to protect our employees, former and current. read more

No star for this company. First Advantage is the worst company in background checking. They wrongly put several litigations on my report and it led my new job pending and financial loss! They don't even do any cross-reference check ( DOB, address history, driver licence number,...) . This company should not exist. read more

This company is like a Scam. After you submit the documents required, this team requests you additional documents, verification or so one by one and makes you busy through out the investigation while they should have done for sometimes. If you need help and call to First advantage customer service, they will hold you, not for an hour, for hours. Unlike other background checking companies, this is the worst, the worst customer service too. Even they collect documents in a traditional way. More over, once the report was submitted to the company to which you applied to, they lock your account and you can't print the copy. read more

I was offered a job and First Advantage was hired by the employer to do background check. Their upload portal has techinical issue from time to time, when you uploaded the documents, there is no any field to add some comments except document name. Their work took more than one month. This was not the worest part. I followed their instruction and got the official authentication report from the government and they still told the employer that I failed the background check. I offered them all the official original certificates from professional insititutions, they still told the employer they couldn't verify them. They still put me in big trouble and nightmare even though I offered all the legal docuements and prove they required timely. First Advantage has no basic competence, integrity and professionalism to do their work. read more

Background for my new employer initiated in June. Have lived/worked in the same area for 20 yrs. As of today, July 27, First Advantage is still not done w/the background check and is extremely evasive when I call to see what the problem is and they do not respond to emails at all. I have NO criminal record and my start date for my new position has been pushed out twice because First Advantage keeps extending the completion time (we are now up to 4! extensions). First Advantage either doesn't care or is incompetent or both. I have NEVER had a background check last this long or have a background company respond with such rehearsed answers. They are costing me time and a paycheck. SHAME ON First Advantage. How they are still in business with their reputation and having been sued successfully for their poor background reporting I just don't understand. read more

Subpar background check company. Employers would do better to use local, in person background checks or, at the very least, use a company that has a better software interface. Say . . . one that uses DOCUSIGN rather than this outdated and user unfriendly program. Terrible experience. Just spent three hours trying to complete this check for a job--called for help and was transferred three times prior to clearly hearing someone state, "Oh, God," and disconnect the call. Poor performance vendor taking advantage of some fabulous employers, talent scouts, and potential employees. JUST. SAY. NO. read more

So where to begin.... I had a background check ran on me thru this company a few months ago. It finally came back this week and the party that ran the check got a 15 page report back stating I am a felon, multiple DUI's, and a number of other issues. I was immediately denied access by the party who ran the check. Recieved a copy of the report and it stated all of this information happened in a state that I have never lived in nor visited. It's on the other side of the country. And the real kicker is that the report showed my name on the "search" but all of the information came back as a totally different first name with my same last name and same birthday. I have tried calling for 5 days now and finally received a call back yesterday after I sent multiple emails threatening to file a lawsuit. The person told me the report has been archived and that it will take 24-48 hrs to pull from archives. This was a thursday. The man I spoke with did not show any remorse or care at all. I have called all day today (Friday) to check report status. The phone will ring for around 10 minutes of the worst on hold tone you've ever heard, to only have the automatic system say " system error, cannot complete your call at this time please call at a later time". This has happened every time I have called this week. Please if you are a company looking for a background check company pay alittle more and save your new hire this trouble. This information will be updated once the matter has been resolved. read more

Terrible company. I lived abroad for a few years and they denied my background check because they were unable to get my records from that country. I called the company every single day asking for updates and nobody ever communicated with me what the problem was. I also emailed them several times. Two months later they denied my background check and I lost the job. I DO NOT HAVE A CRIMINAL RECORD, not in the US or anywhere else. I am also a US citizen. There should be no reason for them not to clear my background check. Please communicate with candidates and improve your service, you have a long way to go. read more