We had a great experience working with Kristi. She was easy to work with, helped us navigate…read morethrough challenges and made the process easy. She is extremely approachable and thoughtful in her communication, and we appreciated the expertise she provided!

Called to interview them to represent us in a purchase and only got a a short 10 minute…read moreconsultation where the interest didn't seem to be there.

I'm certainly not going to list my property with an office that doesn't even have available a…read moreproperty listing. So disappointed to stop in midday on a Friday and be told one of the realtors had all of the copies with him. Come back later. Nope won't be coming back at all.

Very unprofessional-Submitted a great offer on one of their listings and did not even respond to…read moreour realtor...

Bennington Properties is our go to vacation rental company in Sunriver. They have a huge selection…read moreof homes and the are the kindest folks to work with!

We just spent 5 wonderful , restful and beautiful days at Sun River in one of Colton Bennington…read morerental homes.The location was just across from the Sun River Center. The second day we were there the smoke detectors went off warn us that they needed batteries. I called the Bennington office and in less than an hour our problem was fixed! Best of all we had to leave early on our last day and I left my bank bag with over $500.00 cash in it beside the bed in the small dresser.When we go home and everything unpacked no money bag.I sent a text that next morning to the housecleaning crew and asked them to check and see if was there. I left them all my information and they called me and said it was there and they put it in the mail for me. I offered them $100.00 to buy some pizzas for the crew and they said they appreciated the offer but couldn't do that. My happiness is all they needed. It is so heart felt to know there are still honest people in America. Our next trip down there I will look the crew ! Thank you for your honesty. jon Jennings

Carrie was an incredible partner throughout the process of selling our home. Her support began well…read morebefore we ever listed--she offered thoughtful guidance on how to prepare our home for the market and helped us make decisions that truly made a difference. Throughout the experience, Carrie was steady, responsive, and deeply committed. She went above and beyond at every step, always looking for ways to support us and ensure our home was presented in the best possible light. She did everything she could to help us find a buyer for our home. We always felt we were in capable and trustworthy hands. Carrie genuinely cares about her clients and brings both professionalism and heart to her work. I would absolutely recommend her to anyone looking for an agent who will go out of her way to do the very best for you.

Carrie was an amazing realtor with top notch expertise in all things real estate! Carrie expertly…read morehelped us sell our home from advice on how to show our home, great MLS write up and professional pictures to helping with escrow paperwork and follow up to ensure timely processing and completion! Carrie managed us thru several offers and guided the process expertly and efficiently with our best interests first and foremost! I would recommend Carrie as your selling or buying agent . Her expertise will guide you professionally and thoroughly!

Dear Sunriver,…read more Primarily, we'd like to extend many thanks to you for allowing us the usage of White Elm 31 from Aug 24-28. It was a unique opportunity to experience the beauty of Sunriver and nearby Bend, where we had a family celebration. Unfortunately, the experience was not as perfect as we would have hoped for or wanted. The factors that contributed to this feeling were the following: -The description of a four bedroom, 3.5 bath home for up to eight people listed on the Village Properties website did not match the actual home once we arrived after our long drive from CA. The home had three master bedrooms with its own bathroom (two on the garage level, and one on the living room/kitchen level with the half bathroom next to the master) but no fourth bedroom. -With that set-up, unfortunately, one of the families did not have a proper room to stay in and had to make do with a provided mattress (stuffed in the closet) that had to be laid down in the alcove between the two downstairs master bedrooms, in which they had no privacy whatsoever. -Alex from the office was not very amicable and abrupt via phone and email when we advised her of the situation and the misleading description upon check-in (we had this reserved back in early February of this year). When we asked if it was possible to get a little compensation back for the inconvenience this caused, all she could reply with was, "I forwarded your request to our vacation property manager." Unfortunately, nothing came of that during our stay. -The request for extra beddings we had emailed Village Properties on Aug 15 was confirmed by Alex, but, upon check-in, those were nowhere to be found in the home. Another phone call to the office and after about an hour wait, the beddings that were supposed to have already been there got delivered. Whomever made the delivery did acknowledge and concede that the beddings had been waiting in the office and was unsure as to how/why they had not already been at the home when we checked in. -Thursday morning, Aug 25, around 9:15, one of our family members decided to check out and use the hot tub. To his surprise, he found someone cleaning it, unbeknownst to us, and again, no one had bothered to inform us via email or phone call. Because of that situation, he decided to no longer attempt to use the hot tub for the entirety of the stay. -We were told that the cleaning crew had vacuumed and made the entire home ready; however, we found crumbs that they had missed under the dining room table, the tabletop itself sticky, and dusty windowsills. On our checkout day, Sun, August 28, we did receive what seemed to be an auto generated email from Mark Halvorson, the owner of Village Properties at Sunriver, thanking us for our stay and hoping we enjoyed our time and additional verbiage of that nature. The tail end of the email stated, "If you had a less than satisfactory experience, please call us at 1.800.SUNRIVER so that we can take care of your request right away. We value your feedback." Unfortunately, it was a little too late to contact them as we had already checked out and were already on the road for a 10-hour return trip back to CA. Overall, the short vacation for the family celebration was not as comfortable as it could have been but did not deter us from making the best of it in an unfamiliar location. Whether we return to Sunriver in the future is a mystery for now but if we do, we will give Village Properties another shot and hopefully, it will meet our expectations. As of this writing, my wife re-checked the listing for White Elm Unit 31 and it now states, "3 bedroom, 3.5 bathrooms."

Very Disappointing Experience -- Misleading Location Our…read moreexperience with the Village Properties at Sunriver was extremely disappointing. The listing gave the impression that we would be staying in Sunriver, but the property was actually miles away. We were not familiar with the area, and that distinction made a huge difference. We were provided with bikes, but what's the point of having bikes when the property is too far away to realistically bike into Sunriver? We ended up needing a car just to get where we expected to be staying. In my opinion, the way these properties are marketed is deceptive at best and could easily mislead people who aren't familiar with the area. The location should be made much clearer upfront rather than making guests assume they are actually staying in Sunriver. We would never stay here again, and I would strongly recommend that anyone booking carefully verify the exact location before making a reservation.

We worked with Courtnay Phillips as our realtor at High Desert Realty and felt incredibly fortunate…read moreto do so. I'm not sure we could have performed our home purchase in Bend without her. We connected with her from all the way in Maryland, and despite being across the country, she facilitated the entire process. Courtnay is incredibly knowledgeable about the Bend market, the home buying process, and most importantly she's very patient and focused on what we needed. She constantly fed us information when we were remote so that we could research and keep up to date. When we were finally in Bend, she coordinated the entire process. Setting up walkthroughs, helping us with an offer, the mortgage process, closing, connecting us with her contacts to help us with various things. Courtnay was incredible and indispensable in every way. Highly highly recommended!

We came to Oregon from out of state for a tight 2-week exploratory trip, with a very specific list…read moreof must-haves for our new home. We weren't sure if it was even realistic to find something that checked all the boxes in such a short window, but Courtnay Phillips made it happen! Against all odds, she found an expired listing and made 60 phone calls attempting to connect with the owner. On day 5 of the trip, Courtney helped us put in an offer, and got it accepted. Courtnay's persistence, market knowledge, and refusal to give up until we had exactly what we needed turned what could have been a stressful scramble into a smooth, exciting success. We are so grateful for Courtnay's communication & genuine care for us. Courtnay serves from her heart, offers hard work and is a true professional.

The staff were very polite and accommodating. I have been visiting sun river for at least 40 years…read moreand always had access to a swimming pool. We rented a condo in the tennis village section where we found out no pool after I called the office. I was told if I wanted to drive to their office I could have sharc passes but not for free. we just wanted a fun day lounging by the pool. Big disappointment!!! Also office had to send someone over twice to hook up both TVs. That was silly and shouldn't have occurred. Next year no tennis village.

I'm giving sunset Lodging a 2 starts for their poor customer service/ cleanliness. The house itself…read morewas beautiful and it looked clean but later that night when I went to go to bed I found my bed had not been made properly. It was missing a top sheet and when I turned over the bedding I found blood on the sheets and other yucky things. I was so disgusted. I found new sheets in the closed and remade the bed . we called the renting company and we were told they can send out someone to make the bed but I had already made it myself. I asked for my cleaning fee to get refunded but they only afford us $50. I had taken pictures to show them just in case they wouldn't believe me I showed them the pictures, after they saw the pictures they apologized for the situation but they still didn't feel we deserved to get a full refund.

I wish I could give Keith Petersen less than 1 star. He completely scammed us. Long story short: He…read moregot us to lower the price on our listing of our home so he could bring in his employee's husband as the buyer's realtor for our house, without disclosing a thing. Hopefully by the time you're reading this, this realtor is no longer is business, as I have filed a complaint with the state. Don't trust him.