The staff were very polite and accommodating. I have been visiting sun river for at least 40 years and always had access to a swimming pool. We rented a condo in the tennis village section where we found out no pool after I called the office. I was told if I wanted to drive to their office I could have sharc passes but not for free. we just wanted a fun day lounging by the pool. Big disappointment!!! Also office had to send someone over twice to hook up both TVs. That was silly and shouldn't have occurred. Next year no tennis village. read more

I'm giving sunset Lodging a 2 starts for their poor customer service/ cleanliness. The house itself was beautiful and it looked clean but later that night when I went to go to bed I found my bed had not been made properly. It was missing a top sheet and when I turned over the bedding I found blood on the sheets and other yucky things. I was so disgusted. I found new sheets in the closed and remade the bed . we called the renting company and we were told they can send out someone to make the bed but I had already made it myself. I asked for my cleaning fee to get refunded but they only afford us $50. I had taken pictures to show them just in case they wouldn't believe me I showed them the pictures, after they saw the pictures they apologized for the situation but they still didn't feel we deserved to get a full refund. read more

I still have to give this company a high rating due to their inventory and ease of check in/check out, and amenities. Unfortunately we had a bad experience which altered the tone of our vacation. We have been renting homes in Sunriver for an annual family reunion for almost 10 years. When we end one years vacation we immediately book for the following year. I accidentally booked a non pet friendly home. When it was time to go on the following years vacation, it never occurred to me that I had made that error. I went up with family members early and 2 days later my husband arrived bringing our miniature labradoodle along with him. One day later my dog and the neighbors dog got into a ruckus, as dogs sometimes do. They were fighting in the property line between the two homes. I separated the two dogs, but the neighbors dog came after us. At this time the homeowner came out and picked up his dog too. I apologized profusely as he went over his dog looking for injuries. He was rude, angry and unforgiving and told me he was going to call management company. He clearly stated that he did not care for us "renters". True to his word, management company called and explained that we were in a non pet friendly home. I admitted my error and said we would remove the dog. Being kind people, my husband and I went next door to once again apologize. Owner would have non of that. He was angry, belligerent and even made a move as if to strike my husband. He told us to get off his property and we complied but I'm embarrassed to say we got into a verbal confrontation as we were walking away, all of which he was recording for the property management company to hear. This whole thing accelerated beyond what it should have been, but wait, it gets worse. Having had cocktails at this time of the day we decided that maybe it would be best if we left first thing in the morning. So I once again contacted the management company and told them that we would be leaving first thing in the morning. Not more than a half hour later two squad cars,the manager of the management company, Scott Pence and the neighbor were seen in the front yard discussing what must've happened from their point of you. Two officers and Scott Pence then approached my house. He explained to me once again that I was in the non-pet friendly home and I had to leave immediately. He informed me that he heard the tape my neighbor made of our altercation. When I opened my mouth to explain what had ensued and why we reacted as we did. He raised his finger in my face as you do with a small child and stated "let me get one thing straight, you are not the victim here. You will remove the dog immediately or yourselves, and there will be no refund". I was so humiliated and ashamed. I felt as if I was involved in some sort of "old boys network", and was going to get nowhere by speaking. Mr Pence had no interest in what I had to say even though I took full responsibility for my mistake . He even called me a "liar", choosing to believe my neighbor's version of events without considering mine. Since I mentioned cocktails, the police then performed a field sobriety test on my husband, which he passed, and he drove the dog back to Portland that night. I received an off leash dog citation as a bonus. All this over a regrettable, but common dog mishap. There were no posted "no pets allowed" signs on the actual property and no info in the e-mailed check in instructions. I, of course, was wrong, admittedly, but to be treated like scum of the earth, embarrassed and humiliated by Mr. Pence, was totally uncalled for. I think he forgot who the "customer" was in this scenario, especially in light of how he refused to discuss events, only chose to chastise instead, as if he had already made up his mind as to what "kind of people" we were. I live by a "be kind" approach to life and others and sometimes it's so hard to watch people being ugly. Neighbor took me there, but sunset lodging did not have to join in. Mr. Pence, wagging his finger at me claimed that "in all his years of property management he has never had a problem with anyone except me". Hmmm, there is a non recommended yelp review to the contrary. I will not call Mr Pence a "liar", as he did I, I have to assume he made a mistake with that comment, as people sometimes do read more

We stayed at a house on Catkin in Sunriver This year. Arriving to the house, we noticed there were no furniture set up on the back deck overlooking the golf course as shown in the photos. Answer was it was snowing already in Sunriver. The entire time we where there was going to be sunny which it was. 10/24-11/2 stay dates. When they sent the guy to set up the furniture, my two adult sons and one of my sons girlfriend, and my adult niece and nephew carried most the furniture from the garage to the back deck. They were told that one of the chairs was broken and we didn't bring that chair up stairs as to why we had an extra cushion in the house upon checkout. We checked out on Saturday and on Tuesday was told our security deposit of 300.00 was not going to be refunded because there were damages to a chair and a lamp! 72 hours and still no pictures of these suppose damages is ludicrous. We stay in Sunriver every year and never experienced anything like this. We rent homes all over the world when we travel and always leave the house in immaculate conditions. Very disappointing. We will never rent from them again. The house was really not in good condition and we still rated them high because we love coming back to Sunriver. But renting from this company will not happen again. I've never wrote 3 bad reviews in my entire life. This is the first for a managing company. 72 hours waiting and still no photos! read more

I have been renting houses in SunRiver for years, but never have I been so disappointed in the house. We stayed in Pioneer 4 last week and it was so disgustingly dirty. Do you ever clean the carpets and floors in that house? Very unhappy considering how expensive it was to rent. read more

Stayed this Summer at a LOON #24. I responded to the review sent to us by Sunset Lodging after our stay. It was never posted. I waited this long and tried to refill out the review link and it said i had already submitted a review. So posting here. LOON 24# needs major work. The floors were uneven due to some sort of water damage. Ceilings and walls had been poorly patched,I am guessing from water damage, and it had terrible musty smell. Dining room table was so sticky my kids would not even eat at it. The sticky could not be cleaned off. We tried eating outside on deck but ants and spiders were coming up through the deck, up the table legs, and crawling across our plates. Carpet could have used a cleaning. It was just one of those homes that made you fell icky, cluttered, and uncomfortable. It was also the only house without a pavement driveway which kicked up a lot of dust pulling in and out. The driveway needed tons more gravel put down. There is no garage on the side of the home. You have to shove your bikes under the front deck and padlock it. It is narrow and hard to maneuver your families bikes in and out. Then if you bring kayaks, like we did, you have to leave them on your car. Our family named this house the "stank eye house" due to the unattractive brightly colored door among the other pitfalls of the home. Loon #24 is a 1 Star rated home and the worst rental home we have ever stayed in. We visit Sunriver a couple times a year and rent a home from one of the local vacation rental companies. My advice, if the price is too good at one of the rental homes and it has a 5 star rating, remember that not all reviews about that home are most likely being posted. We have stayed with Sunset before in one of their luxury homes and it was a nice stay. I am giving 3 stars to Sunset Lodging because they are easy to work with, offer 7th night free, and have a lot of homes to choose from. Unfortunately, I do not trust the reviews after this last stay in Loon #24. read more

I was compelled to write a review because of the outstanding service I received at Sunset Lodging. I recently booked a Sunriver vacation rental through them for a family reunion this winter and the girls at the reservation desk were very friendly and able to recommend the perfect house for our party of 8 people and 2 dogs. The location is perfect and everyone will be happy that they have their own bed. They made it really easy and affordable to rent and I would recommend them to everyone. read more

We rented one of their most expensive houses ($750 per night) for a week this summer. Their site advertises pool passes for all guests are included - but instead they charged us $25 per person AND that was for only ONE visit to the pool! If you want to go to the pool more days, you have to pay $25 per person per visit. This is ludicrous for a summer rental, especially at $750 per night, and the realty company was unwilling to do anything about it. Also when the internet didn't work they told us to call the broadband company ourselves. We've had much better service from other realty companies at Sunriver . Beware when renting from them, and know that if anything doesn't go well, they won't be willing to help you. read more