One of the newer NFCU locations I've been to in the country, it's nice and friendly inside and the…read morestaff are super helpful and courteous. I always recommend NFCU to clients and others as maybe the best credit union in the country. I wish they had one in the SoPines/Pinehurst area but for now this is fairly convenient.

This Navy CU is a great place to do business. I found the staff to be not good but great. They…read morealways do a good job in a prompt manner. Jennifer did my last transaction quickly and efficiently. Thanks for the great effort!!!!!!

They are always there with a smile & ready to help! Thanks…read moreFirst Bank!!

My family received excellent service from this Branch on Feb 02, 2022 9:40 AM…read more Michael - Branch Manager he maid us feel at home. Thank you for the excellent service!!

Customer service is lacking at this branch. Customers are not valued. Attitude of staff and their…read morewillingness to help has gone downhill. Staff put in writing and then said it wasn't correct and I misunderstood them. No apology for blaming me, the customer even though I had it in writing the information they said I misunderstood. Branch manager never apologized and gave the impression he didn't care. When stating I will move my accounts, his comment was-do what you got to do. I was waiting until I heard from the branch manager before making my final decision to move my accounts after 30+ years. He made me realize it is time to find a bank that values any customer, especially those that have chosen Wells Fargo for that length of time.

Great staff and they are local, so they are definitely can give you a personal touch. Started a…read morebusiness and opened accounts here. Kelly has been very helpful and it's nice that we are recognized when we walk in the bank. Good luck getting that type of service at a huge national type bank. I highly recommend this bank for any of your needs.

A great agency run by competent and professional people. Stewart Fields is one of the most…read morededicated and competent agents I have ever worked with. First Bank is becoming a major asset to the Southern Pines community.

I applied for an SBA loan to start a business. I was approved by Fidelity Bank NC. In the first…read moreyear of business my interest rate went from 4.5% to 11.25% which doubled my initial loan payment. I reached out to the SBA officer for the bank for help. There was no help offered. I even tried to utilize the property with a different business model and was turned down because the property would have to be rezoned. Within 2 years I defaulted on the loan. They auctioned off an $800,000.00 piece of property for $362,000.00 instead of putting it on the market to possibly get a much better price. My home(which was paid for) was also collateral. They foreclosed on my home and actually declined offers from my family members to purchase the home for a fair price. I have worked hard all my life and served my country in the US Army. So much for my American dream. I lost everything. Beware!!!! They have no empathy or desire to do what's right for their customers. Shameful way to do business.

I cannot say enough great things about the employees at this branch. I literally feel like I am…read morevisiting friends when I walk into the lobby, Meg, Hilda, Emilee and Donna ALWAYS great me by name and with a warm and pleasant smile. They are knowledgeable and so helpful. They go above and beyond each and every time even asking me about my family. I am also a member at a local credit union but the attention these great ladies show doesnt compare. You immediately see the warmth and hometown difference when using a smaller, local bank rather than some of the larger, name brand banks. Thank you all for your kindness and consistency and most of all your great customer service!!!

Very nice people! Cashed a check at this location and received great sevice! Although i didnt get…read morean envelope to put my money in....

Very disappointed...been a customer for over 23 years. Advised the bank recently of a potential…read morefraud on my Business Visa Debit card and was assured they would monitor my account and alert me of any fraudulent activity. Ten days later and $4700 fraudulently removed from my account and they are telling me it may take up to 90 days to get reimbursed! Poor, unprofessional service. Do not trust their zero fraud liability promise. Will be closing all my accounts once the money is reimbursed. Stay away from this bank.

Always helpful with my banking needs. Way more polite than some of the other credit unions I've…read morebeen to in the state.

my bf banks here and we have fell on hard times lately so he has taken money out if our small son's…read moreaccount and it is his money that comes from his check!!well,they have called and sent him papers saying due to him taking money out if it they believe he may be laundering money!!that is slandering in my book and we do not appreciate that!it is his money how the hell can you be laundering your own money!!can you all not see the bank accounts if someone was doing so they would not be broke!!!!!!!!!!!!!!!!