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    Ask the Community - First Bank

    Truist

    Truist

    (2 reviews)

    Try 45 min on hold to speak to a banking representative in the Philippines for starters.read more

    REGRETFULLY, this is the closet Truist Bank to where I live. I've went to this specific location on…read moretwo separate occasions and each time they said they were unable to assist; It's not that they're unable to assist me, it's they were unwilling to assist! Each time they told me they couldn't help me, I went to a different Truist Bank location and they were able AND willing to help. When I explained to them what happened at the University Pkwy location they just shook their heads and apologized for the poor service I received at the other bank. The first poor experience I received was when I went in to pay off my vehicle and they said I couldn't do it there. They said I'd have to call Truist's 800 number and get an address to send in the payoff amount... Not true! The person I spoke with on the phone apologized and said I could definitely go into the bank and pay it off, so I went to the Kernersville Truist Bank location and they were more than happy to assist me. The second time I received poor service at the University Pkwy location, they said they weren't allowed to notarize a document for me. Again, this was not true, because the Truist location in Oak Ridge had previously notarized a very similar document for me. If you're looking for a bank to do business with in the Winston-Salem/University Pkwy area, I'd choose another bank. This specific bank gets TWO THUMBS DOWN!

    First Bank - banks - Updated July 2026

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