I started banking with Premier America a few months ago. I always went to the branch in Simi Valley…read moreand they've always been so professional and helpful. When I went to a different branch for assistance, my experience was not the same. I got told I would be helped shortly, proceeded to sit and wait and was ignored for almost 20 minutes until I had to get the attention of a worker again. I was almost ready to walk out until one of the employees who had just finished up with another customer, came to help expeditiously! So all this to say, I do not recommend coming to this specific branch, and the only saving grace was Ariga, who went above and beyond to help me out and did not make me feel rushed or like a bother. I really appreciate all of her help she truly is amazing at her job. She's the only reason the experience isn't 1 star!

I never had to wait over 4 hours for someone to answer a phone call due to their new digital…read morebanking system. That did not happen! I gave up in disgust. This is wrong on so many levels. I should charge PA for the inconvenience and lost time! Regardless, beginning tomorrow we will look for a new Credit Union.

They hold me hostage for alimost half an hour just to cash a check! What a joke! For some reason…read morethey take longer than other banks! Im here at the bank waiting still and is being over 30 mins! What a joke! In glas this is not my bank

Excellent customer service! Very professional!…read moreFriendly! Spotless! Educational A great experience!

Great services.Kind stuff serve with care and professionalism. Sandra Steven was very helpful and…read moreshe went out of her way to assist me with getting a new safe deposit box from other branch. I am so thankful for her so willing to help on my banking needs. It makes it so much easier.This type of services are rare this day.

Sandra is quite literally amazing. She's the reason I opened an account with Banc Of California and…read morethe reason why I stay. If you stop by this location please request her!

I highly recommend Eugenia at Logix Federal Credit Union! She helped me with a lease buyout, a…read morepersonal loan, a credit card, and also assisted with checking, savings, debit card setup, online banking, and direct deposit. She made the entire process seamless. From the moment my son and I walked into the Woodland Hills branch, we were greeted right away. The office is so welcoming, and the entire staff was warm, friendly, and made us feel right at home. Eugenia is knowledgeable, dependable, and so flexible with my busy schedule. She went above and beyond to answer all my questions and made everything stress-free. If you need help with checking, savings, loans, credit cards, or even online banking, Eugenia is the person to see. She is a true asset to Logix, and I'm so grateful she's my go-to banker. Thank you, Eugenia, for the outstanding service.

Gave this bank way too many chances on the financial side and am very frustrated to say I even gave…read morethem as much of my time as I did. From the lack of customer service help to their cards NEVER working properly. Not only are the bank locations limited but the branch is CONSTANTLY having problems. The App itself doesn't even load correctly let alone function when needing to take money out. every month is 4-8 different problems with your services. Myself as well as many others are going elsewhere. get it together Logix

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....

I am a longtime Kinecta member. The branch on Victory Blvd. has become my favorite branch because…read moreof the terrific customer service I receive each & every time from Yvette. She is remarkable. Yvette has valuable advice during my many window visits. She saves me time and effort by quickly informing me of updates, changes, account possibilities, interest rates.. everything to do with my personal banking needs. The secret to Yvette's professionalism is providing information that is specific to my goals. Her title is Personal Financial Advocate, and she truly does advocate for the customer. Thank you, Kinecta!

Deanna is Absolutely the Best! Also Henry Please commend fir me 7/1/26 member fir over 30 yearsread more

Todd Burton was a huge help today at the Woodland Hills location. Very patient and understanding…read more He went above and beyond to help me when I was struggling to get the information, I needed from the Iphone app. He was quick and efficient. Even when other customers came in and a line formed because of me, he showed great customer service and while I was looking up information, he asked the people in line how he can help them. That showed awareness and ability to multitask to take care of customers properly. Thank you, Todd!

This branch has gone down hill. The best people left. Also, their online systems crash way more…read morethan they should. Smaller firms have more reliable systems.

Came here for the first time because it's MLB Mondays and you can get a free drink! The people at…read morethe front were super helpful, and that was great as I had never been here and didn't know how the AR code stuff worked. My friend and I went in line and I got the caramel latte, iced. The cashier was not friendly at all. Didn't greet me or anything. Saw me and said "what'd you like" and I ordered. "Okay where's your code" like. You can be a bit friendlier? That's was turned off and I took a start off. Other than that, it was pretty busy. They have WiFi which is great. And as of now, the sign said they have a latte special on Thursdays! Located downstairs of the mall near Nordstrom.

One of the worst dessert and customer service experiences I've ever had. The dessert was…read moredisappointing, but what made the experience even worse was the extremely rude and unprofessional customer service. Customers should be treated with basic courtesy and respect. I strongly suggest management provide better customer-service training and hire staff who understand how to interact professionally with customers. Unfortunately, this experience was so unpleasant that I would not return.

This branch is spectacular. I had the best experience here, thanks to Rhonda, a Senior Banker. She…read morecompletely changed my perspective on Bank of America for the better. After a horrific experience a few months ago at the Encino branch, I honestly never thought I'd walk into another BofA. Rhonda was a breath of fresh air, professional, kind, and genuinely helpful. If you have even the slightest doubt about banking with Bank of America, go see Rhonda. She will 100% brighten your day and change your opinion.

Mehdi made my day. He was fast, friendly, and professional. I wish more tellers were like him.read more