Poor customer service!!!! Rude teller…read more I was making a deposit. Searching for a new bank that appreciates my business.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our New Bern, NC branch or find us online.

The staff at this location are friendly, welcoming and always helpful. They truly know how to have…read morea conversation to get to know and connect with you. Not to mention they're knowledge. Whether it's a simple deposit or more complex request, they're there to assist. Need a notary...no problem...they have several who can help. Their lobby is open, so you can walk in without an appointment.

worst recorded message cannot get any help or service so aggravating I have a fraud alert on my…read morebank card what do I DO TO GET AN HELP WHATEVER HAPPENED TO PERSONAL CARE WHAT HAS OUR WORLD COME TO???? so darn pathetic maybe I should change banks?????? wouldnt make any difference Im sure

Arrived at 3:30 to change my last name. Had all my paperwork and they turned me away so they didn't…read morehave to "work late because two people were waiting before me". Yes. They said they don't want to work late! Yikes. If I wasn't prepared I'd understand but they literally told me I had everything I needed. Bad customer service. Lobby hours are 9-4 M-F so if you work a 9-5 it's impossible to see someone in person.

How can the largest bank in America never have their branch open? Not to mention it's the ONLY…read morebranch within 50 miles!!!....and I have been a customer since 1989.

I had to get a personal loan and everyone was amazing especially Kathleen she has always been there…read moreto answer any questions I had. Definitely would recommend getting a loan through them. Thank you everyone for your help especially Kathleen

Jeff, David, Carla and the rest of the staff there are the best group of financiers I have ever…read moredealt with! They work with you when times/things go wrong and work to get you in the vehicle at a price you can afford. I will always come back to them for new vehicles. I would definitely recommend them to anyone!!!

I agree with other reviews that say they treat you like a criminal. Had to help my mother with her…read moreaccount, nothing but problems with the bank. She was 93 years old and had diffuculty moving, they still made me bring her in person to work on the account even with a general power of attorney. Local people had no idea and had to call someone else and would get back to us. Finally they said it was only good for some things on the account. I live 5 hours away and had to drive down to do all the account work in person before I was able to do anything online. Sadly she passed away and once again, everything is in person paperwork and nothing online, even the final check for her IRA, with us as the beneficiary, is through the mail (we have postal issues at our town) and cannot setup direct deposit or even drive down to pick it up.

The customer service at this credit Union has been poor from the moment I opened the Account. Cant…read moretransfer money from other banks to this one. The hold checks is far too long. With unexplained limits on online transfers. The tellers smirk at you. I get treated like a criminal for depositing checks into my own account. Banking here has been problematic for a number of reasons for years. The lectures I get about how the check I am trying to deposit is probably fake are fun too. (no check I have ever deposited was in fact fake nor was there any reason to believe that they would be). Too many mistakes and problems for an account with so few transactions. Better training of staff and bringing this credit union into the 20th century would help