Exceptional product and service. This company and owner are very honest, helpful, knowledgable and…read morewill bend over backwards to provide exceptional service. We were just a small project, however, Ken and his crew treated us like a top priority. Highly recommend.

Although this company came out and did the job in a timely fashion I need to let you know that…read morethere are many hidden costs. Firstly you think you are hiring a company that has their own excavator well they do but they don't. Ken Clark has another business and that business has all the equipment that he rents to do the job and then bills you for the rental of the equipment which by the way is close to $ 1000. and then you are billed for the excavation which is another $1000. By the way this hole that was dug out is 13 x 14 and 25 inches deep. They broke the sewer line and guess how much they charged us to fix it? Let's just say it cost us $58 for piece of 3" pvc. They took away the asphalt but not any soil. Then you have to plead with him to come get his equipment from your place after 4 days of it just sitting there getting in the way. My son paid $600 to have an excavator come and did a much bigger hole...wish I had got the first guy that said he would do the job.

UPDATE: My sincerest apologies to 1800 GOT JUNK. Someone else had taken the unit just before Got…read moreJunk arrived as to ensure they would not take it away by mistake. I was not aware of this. I would highly recommend this service to anyone looking to eliminate the stress of clutter in their home. After writing this review, Got Junk had attempted to contact me to rectify the situation within 24 hours. ******************************************************************************************** Phoned 1800-Got-Junk to have a bunch of misc. things removed from our basement. They are polite and courteous, etc. The customer service up to the end of the removal was great. However, a few days later I discovered they had taken something they were not supposed to, a handmade wooden bathroom cabinet built by my wife's father. It was near the items to be removed, but I had indicated only to take items up to a certain point in the basement and leave the rest, The cabinet was for our renovation and we had been saving it for some years to finally use it. Needless to say my wife was pretty upset about it. I phoned the company back and they told me it was likely disposed of. They told me they would call back. I have not received such a call. I would call the $160 price tag worthwhile had it not involved the loss of something of such importance to us. Unfortunately this experience has turned us off of using their services in the future. ********READ UPDATE ABOVE*********

I recently booked a pickup with Just Junk for a pickup on Vancouver Island on July 29/2016. The…read morereviews I read seemed promising. I spoke with a very helpful customer service rep named Ali, but after booking with this company it went downhill from there. We were promised a two hour window that was to be from 10:30-12:30. We were also sent an email stating that we would be called between 10:15 and 10:30 to let us know when they would be arriving. This simply did not happen so I finally called at 12:15 to find out why no one had contacted us. The person I spoke with did not really have any answers for us so I asked him to please have a manager or someone who did know why we hadn't been contacted us to call us. I did receive a call from a manger named Kathy approximately 5 minutes later to tell us that not only would they not be arriving at the promised time but we would be lucky if they arrived at 2:30 at the earliest. She gave no explanation why we weren't called and offered a very insincere "I'm sorry". I told her that this service was unacceptable but she did not show any concern in the least. I also told her that I would be writing a review and once again she simply did not care. We were on a time restriction with the sale of our house and had hired Just junk for this very reason. Due to the fact that they made no attempt to assist us I would not recommend this company to anyone and will certainly not give them any future business.

"Al is exceptionally meticulous and professional. He cleaned all of my couches and carpeted floors…read morethoroughly and in a very timely manner. His pricing is highly reasonable as well. I will definitely hire his services again in the future."

Terrible job. Carpets are still visibly dirty despite being new. 2 years old. Did not stand behind…read morehis written guarantee. Did not even want to come and relook at them. Only wanted to make sure I new how to pay him when we spoke on the phone. Would not recommend or use again

The new owner of Lee's Nanaimo Carpet Cleaning company goes above and beyond expectations. He…read moreanswered all our questions, provided an honest online quote, showed up on time and did an amazing job on our carpets. He wore booties and used these corner protectors that assured me that he cared about our personal belongings. They even take on the spot debit!! Great service and will recommend this company to everyone who is in need of carpet cleaning services.

Quick, courteous service and reasonable pricing. What's not…read moreto like? And way better that they deal with the wasps rather than me trying to get rid of them. :)