Absolutely worst company I've ever dealt with in the 65 years I've been on this earth! I'm begging you people do not use them. They will rip you off and you have no choice but to pay them like we did because they sent us to collections and we felt like we had no choice so we paid them again. It's still not over. They're coming back for more money. We will be suing them!! Warning do not use this company. I'm begging you don't get in the same bind that we are in. I had to give them a one because they won't allow you to give them a zero. read more

We had 2 new Kohler master bath sink fixtures and 1 shower device. Turns out 1 sink was not completed properly. The other sink leaks. The shower hot/cold device was installed backwards. Plumber emptied a plastic container of mine and took it (I later learned my husband did not authorize this either). I gave him a $50 cash tip per his suggestion when he offered to adjust toilet (I was intimated and felt this was wrong but did it). Company told me he was a long term employee. We did not allow First Class back. Another company fixed everything the first time. read more

First Yelp posting ever for me. Watch out for First Class Plumbing - more like first class RIP OFF. Called for service - repair ended up being turning up the thermostat on my hot water heater (my bad). Repairman showed up, turned the thermostat up, waited in his truck for 20-25 minutes, came back in to check the water heat, and left. He was there a half hour - tops. First Class Plumbing billed me for an hour and a half of work. In other words, $217 (their hourly rate if you use a credit card) wasn't enough for them to turn up the thermostat. I called to get an explanation. Receptionist was nice, but very protective of the workers and the "boss." I'm pretty sure he was there, but he was "not available to speak" to me. Probably should go to someone else for your Plumbing needs. read more

I have used these guys for 20 years. They always do excellent work show up when they're supposed and do a great job.

Saturday afternoon called for garbage disposal repair. Was told it would be time and one half but no mention of a $300+ fee to come out. Whole fix to free the stuck disposal took 10 minutes. TOTAL RIP OFF My first review ever. read more

Billy was very efficient and conscientious in his work. I would have him come back any time I need plumbing work. The office girls were pleasant and professional while scheduling my service call. read more

I'm not sure what was older and rustier - my backed up pipes or Trisha. Talk about entitled. Maybe if she spent less time on the tennis courts with her half ass serves and volleys and more time on tending to her customers and their needs. Naples / SWFL residents - unless your 65+ and need to throw 125k+ to fix some busted pipes (cough, cough..) don't bother with this stand-by quality company. I'd rather have my clothes toilets then see/ hear her faded, paper thin, half assed face - again. read more

I requested a quote for a plumbing job two months ago and had another company do the repair work. I received a bill two months later for $195.00. When I called, I was told this amount would have been applied to the job if they had done the job. So, by First Class Plumbing logic you better not get another estimate, or it will cost you unless you hire them. Don't be taken don't even call them!!!! read more

This used to be a good, dependable company. But our last experience was terrible. Several months ago, they were adamant that that a water leak was actually a leaking shower pan, and would cost $15,000, as the whole shower, tile included, needed to be changed. Another plumber came, repaired leaking water pipe. Cost $350. Would not trust their opinion on any major job. read more

Replaced a shower cartridge quickly a d affordably even with the Ft. Myers beach trip change. When others wouldn't come to the island they did and worked VERY efficiently to get our shower working again! read more

The name should really be First Class CROOKS. Avoid these plumbers at all costs! They will quote you one price and then upcharge you for extras and other things that should have been included. The owner is a jerk. Save yourself the headache and hire anyone else in town. read more

I requested service from First Class Plumbing back in November 2015. Just a simple job- install a toilet. The cost was $200. I thought that was a bit high, but never the less "First Class" Just this past couple weeks, I've noticed water on the floor. I thought this was coming from shower. After watching this area as well as no one using the shower- the water continued to show up. I called First Class this week May 08-2016 and was told that after pulling my invoice that since I supplied a toilet which was brand new from a third party that they would not stand behind the "First Class Service" one would expect. Was told that they would be happy to come out and fix for me at an additional cost. Why would I want to use you to fix problems if you couldn't install a simple toilet properly the first time. I kindly said no thank you and I would find a company that would do this simple install correctly the first time as well as stand behind the work that they performed. read more

We woke up to a flooded condo. Water everywhere due to a leak upstairs. I called First Class plumbing at 5AM on a Sunday morning. They had a plumber here within a half hour. Kyle was EXCELLENT. He handled everything for us, arranged for a restoration company to come out immediately. I could not have asked for better service. Thank You Kyle. read more

First class. Says it in the name. Came out after the hurricane at 11:30pm still filling underground propane tanks. We were down to fumes only running the generator 1 hour every 8 hours to keep the food from spoiling in the fridge and trying to keep the heat inside under 90 degrees. When no one else would talk to customers and keep people updated first class answered the phone and gave real updates and time frames. Came through in my families time of need like no other. Far above anyone else we tried to call. Thank you so much for your help! You have a dedicated customer for life! read more

Very dishonest company. They don't complete the job and will not come back out. There are plenty of plumbing companies in Naples to choose from. Nothing first class about them at all. read more

Awesome! Paul came to our place on short notice at 9pm and promptly fixed our Plumbing issues. Extremely knowledgeable, top communication and a real pleasure to interact with him. I truly recommend First Class Plumbing. read more

I have used this company for over 4 years and had not had problems prior to the last two service calls. I manage several properties. The first incident was a faucet that was not getting cold water. On Feb 29 the plumber came and said a part had to be ordered. A week later he came and said that was not the problem, and a different part had to be ordered - I called 2 or 3 times to get the updates so I could share it with the tenant, no one knew what the delay was, they said they had to ask the servicing plumber "David" - I had to chase them for 2 weeks, finally I was told the Kohler part was discontinued and I purchased a new faucet for $99 and they installed it that day. First Class Plumbing charged me $450 for 3 service calls - When I went back to the condo to see the work, the faucet did not even line up straight, so the handle on the left was perpendicular and right one was pointing backwards. Not very professional. I also scheduled a service call on 2/29 to another condo because the tub was not draining properly. I thought it might need to be snaked- the same plumber, David, went and called me from the condo to say that it did not have to be snaked, it was superficial hair caught in a basket. Three weeks later the problem is back again, this time we looked for the superficial hair and there was none. I called another plumber who does not charge for the house call, he charges for the work he does, and I was told the drain in old and a very narrow draining capacity. He changed the drain and now it flows perfectly. I am very disappointed, There is nothing First Class about this company. I would expect this from a Handyman type of service, but not a professional plumber. I have expressed my frustations to Tory and Michelle. They didn't seem to care that I was charged $450, and was left hanging for 3 weeks which makes me look very unprofessional to my clients. Tory called me back once, but even when I speak with them, the customer service is just not there. A company is only as good as its employees.....Sorry for the owner.... read more

Kudos to Stewart @ First Class Plumbing. We needed someone to come out immediately as both our loos were malfunctioning. He was prompt, honest & efficient!!! read more

I called this morning to repair a broken toilet and they were able to send a service rep out right away. I had all the toilets checked and he made sure everything was working perfectly. Price was reasonable. I also use this company for gas delivery and they come automatically with excellent billing systems and e-mail communication. read more

Scheduled a day prior for a two hour "service" window, when the day and time and place came and went, with no call or contact and certainly no "service" attendant showing-up at our home, we called another company. A day later the not-so nice assistant called us back "so sorry, we were sooo busy can we reschedule?" Seriously? Waited two hours for your "window" and you didn't even have the professional courtesy to call me during that time or just thereafter to let me off the hook and go on about my day...?... Rescheduled the next day with another company and all was taken care of. Go elsewhere, First Class is more like Freight, not even "Coach Class" would describe these people... Change your Name... read more

Really bad service call... I call for service for one of my houses and nobody call back to schedule the appointment... They are not like they advertise. read more

Stay away! When we called First Class Plumbing, they were quick to make an appointment and take our credit card # to reserve the one hour ($100) minimum - we specifically asked for an explanation on how they would hook-up our sink for an outside kitchen. We were assured that high grade materials purchased from their plumbing supplier would be used. When the plumber arrived, he attempted to start the job with lightweight polypropylene. My husband explained that he could have put in the lines with those cheap parts purchased at Home Depot...he wanted a professional job. After calls to the office, the plumber agreed to put in a heavier grade PVC. The plumber arrived at 1:10 pm and finished at 2:20 pm. Then he walked to his car and stayed there for 10 minutes to write the invoice. We were charged for 1 l/2 hrs of work, the materials were 2X - 3X more than the manufacturers retail price, charged a $12.50 truck fee (note: their office is located in Naples) and the plumber walked in and out of my home 7 times to work on an outside kitchen on a lanai with an outside door. I called the office regarding the excessive invoice and was told by the answering service that one of the owner's would call me back. I told the answering service that if I did not receive the courtesy of a return call that we would be giving a negative review on 'yelp'. Well, you guessed it, no response from owner and based on their lack of concern for their clients, I would stay away from this company. They have your money and that's all they care about, not honesty or customer satisfaction or consumer loyalty! read more

I had two visits from First Class Plumbing on consecutive days. On the 2nd day I had a professional team - pleasant, good work, fair price. However, on the previous day I was met by a grumpy team that charged over $400 to repair a valve under the sink, and had to cut a large hole in my wall at the same time. So now I have to pay for extensive wallboard repairs. I called the office and asked for the owner to call me back, which they never did. First class rip-off, 3rd rate plumbing if you unlucky enough to get the wrong team. read more

I made an appointment, I asked about prices and was told $90 an hour for labor. Wasn't sure what needed to be done. Tech determined that I needed a drain snaked. The technician did a good job, explained the problem and the fix. Than he tried to explain the bill (made no sense at all). Here is the breakdown; $135 to drive to my house ( I live in E Naples,16 miles away) $112.50 for just over one hour labor and $50 because they used a drain snake machine. ( that is like someone saying they will power wash your driveway for $100 and than charging another $50 because they had to use a power washer). Maybe i should be thankful I didn't get charged for him using a wrench. If you feel $300 to snake a drain is a good deal, than disregard my comments. I personally feel it is a ripoff and a disgraceful way to run a business.. read more

Well - The new name is no-class plumbing. Called to fix a clogged toilet, and was told not to use toilet or shower until the next day. Well, two flushes and it was not working again. When I looked around the bathroom shower I noticed 2 large chips in the white tile from the machine that they used to pump the water out of the shower. Now, no one believes me at this business. They dragged their feet for several weeks in calling me back and my money is gone to "fix" the toilet which it is not fixed and was told the tile will not be repaired because they had no knowledge of breaking it. So now I am a liar according to them and nothing will be done. Buyer beware read more

Unbelievably unprofessional people. From the plumber who showed up at our house to the office manager. Plumber showed up and never fixed the problem. We called them back and they argued that we were wrong, not them. I would NEVER use them again! They are totally awful. So much so that I'm taking the time to write this review. read more

Recently called them because my water meter kept running even when all water was off. Owner told me we needed all new copper pipe because he could not find the leak. Told me it would probably take two days at $135. Per hour for two people. Possibly would take a couple of hours into a third day, but probably not. His quote? $6200. I complained that the quote was way over his estimate 16 hours times $135. plus material. Said they could drop it to $5600. When I still complained They said they could just charge by the hour. Called another plumber he recommended calling Sleuth Inc which. I did -they found the hole for $300. he also asked why anyone would quote copper tubing when the plastic tubing is a lot cheaper. The other guy repaired the leak and patched the hole for $800. I will have another $200-$300. Cost To repair the wood floor. Yeah they are "First Class" alright , but not in a good way. I had a total cost of about $1350. to repair the leak compared to $6200. Plus the cost to repair the walls if I had gone with the "First Class" . read more

Workmanship was fine. I do feel I was overcharged. Technician was here for 40 minutes and billed us for 90 minutes. I have no argument over a one hour minimum but to attribute the extra 50 minutes as travel time seems absurd. I'm not sure what a $10 truck charge might actually be. Their parts were substantially higher than any toilet repair kits at Lowes, Home Depot and ACE. I can't argue that since their parts might be of better quality. I did get a quote on the same job(after the fact) from another plumber for $62.00 less or more than 25% cheaper. I don't think they are horrible people but I do think they overcharge. read more

Awful! After I called First Class Plumbing of Florida for a broken pipe in the front yard, I quickly realized that they are a company that takes advantage of consumers in any way that they can. I sat and watched the employee repair a simple fix, leave without giving me a bill, and later find out they over charged for EVERY part used by over 500%. I had them come out twice in consecutive days for the fix, and on both days, they did the same routine. They would come out, look at the pipe, leave for a couple hours, show back up, and work only when you were watching them. As a former construction employee, I know what it takes to fix things, and this company will take advantage of you when you are not looking. read more

These people are horrible, deceptive, and have a horrible reputation. They want to charge me almost $250 to fix a 1.25" broken PVC line. Their salesman was rude and a total jerk. I filed a BBB complaint against them and their response was to lie and attack me. FIRST CLASS? third class ripoffs in my opinion! BEWARE! read more

When we built our pool in Bonita in 2014 our pool company, Kool Poolz, hired First Class Plumbing to run the gas lines for the pool and spa. Since completion of the pool there have been numerous issues with our firebowls not working and they have had to come out. Each time they charge $300+ to work on it to find the issue (which is usually the same issue) and then they have to order a part that we end up waiting weeks sometime a month or more before it even comes in and it always requires a phone call to get them out to install the part. So they come out and spend another two hours charging $300+ to install it. The worst part is having to deal with Mechelle (the office manager I believe) She is NEVER friendly and always interrupts and wont let you finish a sentence. She is always on the defensive when asked about an issue and is very rude and acts like she is being put out by having to deal with customers. We are selling our house and close in 5 days and they still have no finaled out a permit from 5 years ago. There is a part that needs to be installed before it can be finaled out. We have been trying to accomplish this for a month. I would not recommend them to anyone and they definitely need an office manager with a good attitude. read more

Naples, FL. we asked first class plumbing to install new faucets in two bathrooms and one kitchen, after the first trip all sinks were leaking and we called them back. They replaced the valves and charged me. two sinks continued to leak, one severely which caused damage to the cabinet, we called them back to fix the leak in the bathroom and kitchen, they told me it was all set and they would be back to fix the cabinet, nothing yet !! had to have them back again to fix the kitchen leak. My tenants moved in and tried to use the dishwasher - guess what they never turned the valves on so we I did and it leaked, I believe this will be there 6th trip. I asked if the owner would call me (after the third request) never heard from him. Hope you don't hire these people. read more

I don't even know where to start. This is the worst plumbing company I have ever seen. All my builder friends told me, but I was in a rush and they could come out. I needed a shower drain and fixtures at xmas time. They are still charging me. $2000 for a $900 job. The first guy showed up in a dirty van smoking cigs in my driveway, he was more interested in doing my job on the weekend without telling his boss. I had to help him the whole hour he was here. He then took 45 minutes to make the bill while he smoked and tried to add the charges. I told him I had left my credit card with michelle at the office,but he said he wasn't leaving without a check. Meanwhile he was charging me while he sat in my driveway smoking cigs. I had to ask him to leave.This went on for two weeks I don't want to bore you. This is my first review I have ever written, but as a small business owner myself I feel compelled to tell you to run, not walk from this company. read more