My pain management doctor referred me to Dr. Doty. She was amazing and was able to get migraine injections approved in 3 days after an office at Baptist South had screwed me around for months blaming the insurance. I've since seen Meredith Hawthorne, PA, Dr. Toenjas and am currently seeing Eric Ponder, PA. The providers are very caring and detail oriented when dealing with more than one medical issue at a time. I'd highly recommend them to anyone. I hope the personnel care will remain now that the practice is part of Baptist. read more

The absolute worse. You play phone tag then guess if you can take certain medications with steroids. Try to make an appointment with the doctor that takes almost 3 months. Just horrible service all around. Wish I could give a zero. read more

Dr Toenjes has been in my care for a year and he is a very nice guy. I believe he wants to help with my massive head ache and lower spine. However, he referred me to a psychiatrist which he knew had a reputation of conflict with patients with military background. Nevertheless, I reported her to medical board for conduct unbecoming. The other issue I have, he never explained my MRI of my brain or low back. He just keeps having me try meds that would work for my headaches. I still have memory issues and don't know the cause or fix after a year. I scheduled to have a second option from a doctor rated 5 stars on 2,311 reviews. read more

ours ago Wow, I don't know where to begin. Point blank, I am a high risk pregnancy and I have not gotten the attention that I have needed. Everyone has been nonchalant with the service they give. The assistants obviously don't make notes and relay to doctors that it is important to get back to certain patients (which is caring). They have also cancelled one of my appointments without telling me and it was important for me to come in and no one seemed to care to set up another one to replace it. Needless to say, I had issues that should have been taken care of quicker when it came to my levels for my medicine for the safety of me and my baby. People kept telling me they couldn't give me my levels results over the phone which I found out was wrong, they just didn't have the time to talk to all patients about their levels over the phone. I found out I could be an acception after someone dropped the ball. Unfortunately, I was not given a call back about upping my dosage when they got my blood tests and I unnecessarily went through trama that didn't need to occur. As my pregnancy is now further along, it appears (oncoming seizures) my body is needing my dosage to be upped again and no one got back to me today and messages were supposed to be relayed to the doctor to make sure she called me back. They have been closed for an hour and a half and I know I won't hear from anyone now. I am taking it upon myself to up my dosage starting tonight and I will be looking for a new neurologist. If they want to improve their office, there needs to be people let go, assistants, etc. I don't know if it's possible to train them to be empathetic and care if they don't already. read more

Wonderful care from professional staff I have been using First Coast Neurosciences for my neuropathy for several years. Dr. Doty and Ms. Hawthorne (PA) have both been supportive during all my interactions with the practice. I have never experienced a problem. I was shocked to read the other reviews on here. I wonder how my experiences have been so vastly different? Dr. Doty and Ms. Hawthorne are caring and professional. The office staff from check-in to check-out have been friendly and very efficient. read more

As an MS sufferer, I was delighted to finally find a doctor, Dr. Toenjes, who never seems to be in a hurry and spends quality time with me. I am also disabled, became a paraplegic in 2006, so my MS is unusual to say the least. Sometimes I see his wife, Amy, who is an ARNP and she is very "spot on", friendly and concerned regarding my diminishing cognitive abilities. Before Dr. Doty moved, she gave me Botox injections for my spastic legs. She was always friendly and personable and I was sad to see her leave, although I understood the opportunity afforded her in Indiana. I do sorta agreed with the reviews on the staff. However, if you make the first move to engage them in conversation, the walls come tumbling down and they are quite friendly, at least to me and my mom who takes me to my appointments. Now, when we go to our appointments, we say "hi" and they smile back with a "hello". Try it. I believe it called: "random kindness." read more

Love Dr. Doty, but their office staff ruin it. They always looked stressed and unhappy and they don't explain the paperwork they want you sign. If you point out something is wrong and the paperwork doesn't apply to you, you still have to sign or go somewhere else. The office experince is just anxiety producing. read more

Constantly playing phone tag, you can never get a hold of anyone in the office. Used to get reminder calls 24-48 hrs in advance about appointments. When seen in the office the schedulers are often rude and give the feeling they could care less. read more

I've left 3 messages trying to get an appointment with Dr Doty. Can't get through!!!! Are they not accepting new patients?

Very Difficult to deal with. Attempted to schedule a new patient appointment and was constantly told I was not going to be given an appointment time until I was able to provide the girl on the phone with all of the insurance info, claim info, and everything else you normally fill out when seeing a doctor for the first time. When I did not have it but was able to provide her with a phone number she told me that they refused to call and get the info and that I would need to call and get the info and then I could call back. Until such time as I had everything they needed they refused to give me an apt time. This is a doctor that I was actually referred to by my pain mgmt doctor. So I hung up and found a different doctor who would give me an apt. The doctors might be good but they need to get rid of their office staff as they are not doing a service to their practice. read more

First time to a neurologist in Jax. Staff not super friendly. Doc had NO bedside manner. Never smiled, seemed disinterested in me as a patient. VERY disappointing. read more

Dr. Toenjes and Amy are amazing practitioners with caring bedside manners. They have taken care of me and my migraines. They take care of my daughter and her migraines as well. Both of us are doing better under their care. They also care for my nephew who has a debilitating neurological disease. Their level of expertise is top notch! read more

Dr. Tolenjes is fantastic! He has helped me with my migraines after years of ineffective treatment with other neurologists. A+ office

Gosh I don't even know where to begin...if only I could give 0 stars. This review is a long time coming and I'm not sure why I never posted a review. However this is definitely something I can't let go and definitely something I should warn others about... I came here seeking a new neurologist since I had just moved here from CA. I had already tried other neuros and failed to find someone who does Botox treatment for migraines. I started off with Dr Doty. As soon as I told her I was ttc she began basically lecturing me for taking triptans and preventatives for my chronic migraines...wow well thanks for working with me lady. Anyway fast forward to my actual Botox appt. I was under the impression she'd be doing it but apparently it's her PA that does it..i thought it was so weird but hey PA says she does these all day long. As soon as PA begins to do injections I notice she doesn't even know how to hold the damn needle! She's holding it with 2 hands shaking as she's injecting. I'm thinking ok weird she's also not injecting it in the usual spots but ok hopefully this works..also noticed she injected much more in those injection sites than what I normally get. Prior to this I've been getting Botox for 2 years from my neuro back home with much much success...anyway later that night I begin to have flu like symptoms. Ok figured it was normal since I've heard ppl get this side effect. Next day I'm having lots of trouble with my vision concentrating, having trouble. Icing around and really feeling like I'm coming down with something. By the end of the night my heart feels like it's going to jump out of my chest and so my friend takes me to the ER. One thing leads to another and I'm being admitted because I'm having some type of reaction and my heart was over working itself so much. Everything was pointing to some type of reaction to the injections. Called the neuro office and they didn't even bother to get me in right away. PA did call me back a few days later but ultimately no appt to go back in to see what happened. They decided to wait for the mid check up which was more than a month out...the entire 3 months I had horrible horrible migraines and was going to the ER because of them. I went back to my neuro in CA and proceeded with a patch test and surprisingly no reaction and I continued to go to him since I had moved back. Fast fwd to about 10 months later and this time I went to Dr T since he was referred to me. He really didn't have any answers nor want to put me on any meds and instead suggested PT...ok tried it for months and it didn't help. Some days it made my migraines worse. So then I brought him a paper with the exact locations of where I get injected with the amount of units in each one and I made sure to ask to have them injected exactly that way...nope. He does his own thing. Instantly I knew he injected incorrectly. Within 5 minutes after the injections I felt a level 9/10 migraine coming on. Within an hour after leaving I felt so much tightness around my neck/throat and was having trouble swallowing...he had injected too low. Again all 3 months I was in constant severe pain. Since then I went back to my neurologist in CA and have continued to every few months with no reactions and haven't been to ER for migraines since. My pcm seems to think it had to be some type of additive or something they used or maybe it was their technique because I'm telling you the PA looked terrified when she was injecting me. I hope this review is helpful to some and just want to say to please please do your research. More so if you are getting Botox for migraines. There aren't very many neuros that are qualified to do this and it doesn't mean the ones who are are necessarily good at this. Ask questions ask how often they treat patients with Botox. Check to see if they are qualified please. I can't speak about any other of their services but the migraines and Botox. I've been to multiple neuros for 20 yrs and know the difference between a good one and a bad one and this office really isn't well versed on treating and treatments for migraines. And while I'm at it the staff is rude. The one time I showed up 5 minutes early apparently I was late??? And she gave me a lecture on being late when I was 5 minutes early and not a new patient so there was no paperwork to fill out..because of this I got bumped and had to wait almost an hour to be called back. read more