This is the best bank to have!! The Belton location inside of Walmart is such a fun place to be! Every single person that works there are amazing! They are super friendly and are always there 7 days a week! 10/10 Customer service, always clean, very friendly AND will always make you smile!!! read more

I went to get a money order deposit 2 checks and get some walking around and the so called supervisor spent my transaction time chatting up her coworker like I didn't exist. I actually got my cash at the ATM. Why do I go to a place that has my and get treated like I'm interrupting these fools. CUSTOMER SERVICE IS DEAD. 11 am mon June 30 Walmart 35th Ave Bethany home. The thing about my whining is nothing will be done about this type of poor behavior. It makes me uncomfortable using the teller's when I know they don't give 2 rips about their job or the people they serve. read more

1st Convenience Bank was NOT convenient. The location is in the Walmart store located on Main St in Belton. I went in with my daughter to deposit an insurance check made out to our mortgage co (who had endorsed) and the two of us. We presented the check, account card and our Texas DL's. It took 40 minutes with cashier constantly asking other cashier questions and going from 1 spot to another. After 30 minutes she finally turns around and says just a few more minutes & I asked what was the problem? She replied she had to get authorization as she couldn't. She must have gotten approval then took more time to type out 2 letters stating X funds available in 3 days & balance in a week. 40 minutes to deposit a check. Ridiculous--1st INCONVENIENCE Bank is more appropriate read more

Well we went in to close account & re open a new account . Customer Service Teller informed us that if we wanted a debit credit card with photo there's a charge & one time fee I replied no need for a photo & could save on one time fee . I know we can get a free debit credit card for free . Then I asked about checks for our checking account if they offer free 1 box order of checks .Customer Service representative at bank told us yes they do offer one free order of checks . While waiting 45 minutes to input our order for free 1 box of checks . I tried activating temporary debit card it wouldn't activate since customer service rep didn't input the right information in system it took 3 try's still nothing & then we called automated system to activate debit temp card & it worked . It's been a month and several days and still we have not received our free order of checks . I emailed bank and find out customer service rep never placed order for free box of checks & also was informed they no longer are offering free box of checks not happy . So I'm ordering checks online & needed a transcode number for deposit slip I called 1-800-9037490 which is call center . I get rep Martha she has no clue to what a transcode # for deposit slip .i ask for supervisor claims there's not one available and rep Martha asks for my account # to look at my account to see if my account has a picture of my deposit slip . I then replied I'm just calling in asking a general question you should be able to give me that information regarding the transcode # on deposit slip . Still nothing so I finally find a link online not from first convenience bank telling me the transcode # is a two digit number located on deposit slip .this Martha & other reps should be re trained on customer service skills/ tools needed to provide excellent customer service ! You may have a quantity of banks but quality is your downfall it's sad but so very true ! read more