First in Service

1.8 (85 reviews)

IT Services & Computer Repair

Open • 9:00 am - 5:30 pm

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Services - First in Service

Data recovery

Desktop computer body repair

Desktop computer support

5 More Services

Device support or repair

Telecom or network services

Server services

Laptop body repair

Laptop support

First in Service Photos

First in Service - The owner of the company setting up cameras to watch small children in bathing suits play. - IT Services & Computer Repair Near Me - Swansea, Massachusetts

First in Service - This is a screen shot of a video from his neighbor who's kids he's been watching while they are in their bathing suits. - IT Services & Computer Repair Near Me - Swansea, Massachusetts

First in Service - The product - IT Services & Computer Repair Near Me - Swansea, Massachusetts

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First in Service - IT Services & Computer Repair Near Me - Swansea, Massachusetts

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Reviews With Photos

The owner of the company setting up cameras to watch small children in bathing suits play.

I wanted to share a concern about a situation in the neighborhood. There are multiple cameras positioned around a neighboring property with views of surrounding yards, including areas where my children play. After I installed a privacy fence on my own property, there appeared to be frustration about my decision. Privacy is important to my family, and the situation made me uncomfortable. I wanted neighbors to be aware and make their own decisions about protecting their privacy.

PEEEEDDDDOOOOOOOOOO!!!! This man is so pathetic! Absolutely disgusting and deserves a lifetime of punishment!!!

Owner of the business cleaning business camera to have a better view of the children he records.

‼PEDO‼ Points his cameras at small children in their bathing suits and tries to claim it's legal.

See all

L T.

2

162

37

12 days ago

Pedo. Pedo. Pedo. Hide yo kids. Hide yo wife. Everyone get away from these people. read more

Helpful 123

Thanks 65

Love this 88

Oh no 16

Diana Z.

0

3

12 days ago

Russ the local pedophile has harassed his neighbors for 7 years on going, Russ house call service let's elaborate. The cost.. let's elaborate to make sure this review sticks. Russ's moral is nowhere to be found. Russ set up multiple cameras pointing at his neighbors house to watch his neighbors young children in bathing suits and constantly calls the police and animal control to harass his neighbors for 7 years. Now just imagine if you had children.. would you want Russ to be servicing you? The service he provided was recording young children in bikinis. For $70 he may just set up cameras in your home or on your computer to watch you while you think you're safe!! Good luck out there read more

First in Service - Fixing computer - IT Services & Computer Repair Near Me - Swansea, Massachusetts

Helpful 87

Thanks 50

Love this 63

Oh no 10

Judy S.

0

3

1

12 days ago

One word. Pedophile. he likes to record children on his security cameras, and has openly admitted to doing so read more

First in Service - a video posted by his nextdoor neighbor, who has small children. - IT Services & Computer Repair Near Me - Swansea, Massachusetts

Helpful 96

Thanks 56

Love this 73

Oh no 10

Heather A.

10

240

125

12 days ago

Extremely slow service. Man was always outside adjusting cameras instead of fixing my laptop

Helpful 68

Thanks 34

Love this 51

Oh no 6

Julianne H.

49

102

22

12 days ago

Bro is pedophile and likes to take pics of little children especially his neighbors little girls. He has 5 cameras pointed at their yard and home instead of his own!! Absolutely do not support this business! read more

Helpful 61

Thanks 32

Love this 42

Oh no 6

Denisha D.

0

7

4

11 days ago

Terrible to get ahold of. Never answers the phone. Been trying to get an update on my items. Seems like all he does is stay home and adjust his cameras to film the community and harass his neighbors. If I could I'd give negative stars. read more

Helpful 42

Thanks 22

Love this 27

Oh no 6

Angelica P.

113

11

2

12 days ago

Would not take my business here he is a perv!!! I will not bring my children around him! Please watch out everyone!

Helpful 54

Thanks 31

Love this 46

Oh no 7

Molly H.

9

4

0

12 days ago

Please do not leave this man anywhere near your children. Records the neighborhood children in bathing attire. If he is fixing your computer lord knows what he could add for his own use. read more

Helpful 39

Thanks 24

Love this 32

Oh no 2

Sarah H.

146

6

1

12 days ago

The owner has a strong desire for photographing underage children in their swimwear. Do not recommend spending any money with someone whose values are so deplorable and seems to have a mental issue with being attracted to literal children. read more

Helpful 39

Thanks 25

Love this 28

Oh no 4

Brett R.

0

2

0

12 days ago

Walked in and found him watching children on his monitors. Seemed to be from a camera, which is super weird. Don't give this creep your business. read more

Helpful 56

Thanks 27

Love this 40

Oh no 6

Emma C.

0

1

0

11 days ago

Terrible service and terrible owner :(( didn't help and was very very rude and seemed a little weird and creepy. would definitely not recommend read more

Helpful 9

Thanks 5

Love this 4

Oh no 0

Nia G.

0

1

12 days ago

I wanted to share a concern about a situation in the neighborhood. There are multiple cameras positioned around a neighboring property with views of surrounding yards, including areas where my children play. After I installed a privacy fence on my own property, there appeared to be frustration about my decision. Privacy is important to my family, and the situation made me uncomfortable. I wanted neighbors to be aware and make their own decisions about protecting their privacy. read more

Helpful 27

Thanks 15

Love this 14

Oh no 1

Katy B.

0

5

2

12 days ago

PEEEEDDDDOOOOOOOOOO!!!! This man is so pathetic! Absolutely disgusting and deserves a lifetime of punishment!!! read more

Helpful 23

Thanks 13

Love this 13

Oh no 1

Larissa B.

0

1

0

12 days ago

Russ is a predator and needs all his electronic devices in both his business and home investigated. Leave the children alone!

Helpful 2

Thanks 0

Love this 3

Oh no 0

Tiffany T.

0

1

0

12 days ago

Don't fund this local pedophile ‼‼‼ Don't fund this local pedophile ‼‼‼ Don't fund this local pedophile ‼‼‼ read more

Helpful 20

Thanks 11

Love this 12

Oh no 0

Addy H.

0

2

1

12 days ago

‼PEDO‼ Points his cameras at small children in their bathing suits and tries to claim it's legal. read more

First in Service - Owner of the business cleaning business camera to have a better view of the children he records. - IT Services & Computer Repair Near Me - Swansea, Massachusetts

Helpful 17

Thanks 6

Love this 9

Oh no 0

Marissa H.

0

4

0

12 days ago

DO NOT RECOMMEND AT ALL !!! He is a pervert . If you've taken your computer to him he possibly has hacked or taken photos or your children off your device . Contact local authorities to report please !!! STAY AWAY FROM THIS BUSINESS read more

Helpful 37

Thanks 16

Love this 21

Oh no 2

Claire A.

0

6

4

12 days ago

Absolute insanity that the owner of this joint thinks he can record small children without consequence! I wouldn't let him touch MY computer... read more

Helpful 32

Thanks 21

Love this 20

Oh no 4

Jade G.

0

1

0

12 days ago

Nasty a$$ PEDO. He watches little kids through cameras on his house. Also, he will delete his reviews on google because he's getting called out for being a sick pedo. Nothing good about this pedo and his failure of a business. read more

Helpful 3

Thanks 0

Love this 3

Oh no 0

Clara S.

0

1

0

12 days ago

This Man is a Disgusting Human Being, He needs to be behind bars immediately!!! Please watch who you do business with!!!

Helpful 2

Thanks 0

Love this 3

Oh no 0

Kiana N.

0

1

12 days ago

JAILLLLLLLL DONT support pedophiles!!! This man is a predator and him and his sister are creeps! If you know this man of his sister don't let them near your children. read more

Helpful 1

Thanks 0

Love this 2

Oh no 0

Eli L.

0

2

1

12 days ago

I heard this guy has a camera recording neighbors kids , that's creepy A F . search on TikTok guy recording neighbor and you'll see .. apparently police can't do anything about it either ... read more

Helpful 3

Thanks 2

Love this 3

Oh no 0

Angelys C.

0

2

0

12 days ago

Should you need someone to install cameras so you can watch your neighbors children like a pervert, Russ is the guy you should call! He has been recording neighborhood children for years. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Michelle B.

91

23

4

12 days ago

Owner uses cameras to film little kids. Take them down Russ and mind your own business!

Helpful 2

Thanks 0

Love this 2

Oh no 0

Kimberly C.

0

20

7

12 days ago

Russel was completely inappropriate, I wouldn't recommend this business to anyone. Quality was nonexistent completely unprofessional. They don't value their customers privacy or rights. Honestly this place should be investigated read more

Helpful 2

Thanks 0

Love this 2

Oh no 0

Daniel V.

1

28

8

12 days ago

Wouldnt recommend that to me at this time of the day though I would say it's not the same thing but it does have some interesting features that I would love for you guys in your future work as a company that you might like and would be willing and willing read more

Helpful 2

Thanks 1

Love this 2

Oh no 0

Mary S.

0

1

0

11 days ago

The quality was awful and the people who work there were incredibly rude over the phone and in person. When asked to stop recording children the owner refused as he and his sister love recording and watching them. Do not trust their services. I would put a 1 star but then he could hide easier. This business is not worth as much as they want it to seem. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Crow F.

0

1

0

11 days ago

Service could've been better, but I also saw the owner Russ looking at videos of little kids in bathing suits, so maybe don't bring your kids here... read more

Helpful 2

Thanks 0

Love this 1

Oh no 0

Michelle M.

0

1

0

12 days ago

If you need help with computer repairs, this is not a great option. I prefer to give my business to people who give me confidence in the work they do (the store owner does not), there is a very unfriendly vibe here and i chose to give my money to someone else. read more

Helpful 2

Thanks 2

Love this 1

Oh no 0

courtney m.

0

2

0

12 days ago

Owner was very rude and unprofessional. He make weird comments to my daughter and made us uncomfortable

Helpful 3

Thanks 3

Love this 4

Oh no 2

Kayla P.

0

3

0

12 days ago

The owner is a pedophile, pedophiles should be reported and never allowed to walk this earth again.

Helpful 3

Thanks 2

Love this 3

Oh no 1

Lauren W.

0

2

12 days ago

Fixing computers is not their strong suit BUT fixing cameras on children is. Perhaps he's so interested in computers because he hides files on his own... pedofiles should not get any business. read more

Helpful 2

Thanks 2

Love this 3

Oh no 1

Jonas F.

0

2

0

12 days ago

This guy is a pedo. Not a fan of pedos. Somehow all the google reviews about his pedophiling are getting removed but at least we got yelp.

Helpful 2

Thanks 1

Love this 2

Oh no 1

Hannah R.

0

1

0

12 days ago

He records his neighbors' children and told the court it was legal. He is a pedophile, and proud of it.

Helpful 1

Thanks 1

Love this 3

Oh no 1

Jaydah C.

0

1

0

12 days ago

Russ' dirty ass likes to point his cameras at his neighbors children. HORRIBLE SERVICE.

Helpful 2

Thanks 1

Love this 4

Oh no 1

Kyrie M.

0

2

0

12 days ago

This pedo is a steaight creeper. He watches kids more than he does minding his own business. Careful about what is on you computers your having him fixed. He'll go in and take all those pictures you have of your kids so he can flip through them daily. read more

Helpful 2

Thanks 0

Love this 2

Oh no 0

Nissa P.

0

2

0

12 days ago

The owner takes a great interest in photographing underage children in their bathing suits. He also doesn't like it when the children's mother attempted to put up a privacy fence to block his view. Any one who patronizes his business is supporting a pedophile. read more

Helpful 2

Thanks 0

Love this 2

Oh no 0

Lily H.

0

1

0

12 days ago

pedo works here!!! do not hire!! he needs to be in prison!!!!!! not working on other peoples homes!!!!! read more

Helpful 2

Thanks 0

Love this 2

Oh no 0

Teed F.

0

1

0

12 days ago

The owner likes to watch the next door CHILDREN on security cameras. If you like supporting pedophiles, then this is your guy!

Helpful 2

Thanks 0

Love this 2

Oh no 0

Janelle H.

0

2

1

12 days ago

I stopped in to discuss a laptop screen repair and Russ was watching some little kids in their swimsuits. It was a private residence from a home camera set up outside looking into their yard. I called him a sick pedo and walked out. DO NOT use this business. This guy is not named good person. read more

Helpful 1

Thanks 0

Love this 1

Oh no 0

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More info about First in Service

533 Wilbur Ave
Swansea, MA 02777
Directions
(508) 673-0550
Call Now
Visit Website
https://www.firstinservicema.com

Payment methods

Does First in Service take Bitcoin?

No, First in Service does not take Bitcoin.

Does First in Service take credit cards?

Yes, First in Service takes credit cards.

From the Business

Specialties

45 years experience in Computer Repair. PC and Laptop Repair available. We service most Makes and Models. We service Stand-Alone Systems and Networks. Carry-In Service and House Calls available. Same day service. Saturday Service by Appointment Only. Most repairs completed within 24 hours. All Parts and Labor are guaranteed. Only quality parts are used. You get the "Quality Service" that you deserve and expect. BBB A+ "Accredited Business" since 2002

History

Established in 1995.

45 years experience in Computer Repair. PC and Laptop Repair available. We service most Makes and Models. We service Stand-Alone Systems and Networks. Carry-In Service and House Calls available. Same day service. Saturday Service by Appointment Only. Most repairs completed within 24 hours. All Parts and Labor are guaranteed. Only quality parts are used. You get the "Quality Service" that you deserve and expect. BBB A+ "Accredited Business" since 2002.

More Info

Hours

Review Highlights - First in Service

“I found it's a good idea to call before you arrive since Russ and delivering repairs or making home visits.”

Mentioned in 9 reviews

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Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

294 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Allison G.

0

1

0

11 days ago

DO NOT USE THIS COMPANY! Horrific experience with the owner and services. He was late to the job site, followed a YouTube video (which provided false information), and was extremely rude during the whole process. Since the YouTube video had provided false information, leaving my computer worse than he found it, I asked for either a refund (didn't even ask for money to get somebody else to repair it, mind you) or for him to return it to the original state. He was belligerent (which I realize after his OVI charge is because he showed up to my home drunk) and screaming. -10/10 if I could. read more

Emma P.

0

2

0

12 days ago

This is a pedophile who actually spends his in-office hours watching small children in their bathing suits from the cameras he has posted up outside his house. Two out of four cameras are posted directly in front of the yard the children play at, and he argues with the courts that it's legal for him to do this. He defends his pedophilia. So while customers are genuinely needing his services, instead of helping them, he's spending his time watching children in their bathing suits. Deplorable. read more

Swizhs S.

0

1

0

12 days ago

Russ is a total creep. He has camera's facing his neighbors house to watch her young small children. In court he said he's legally allowed to. He is most likely also watching the camera's from work and there is video of him cleaning the camera's on the side facing his neighbor. Likely to have better capture of the kids. He also is asking that she take down her privacy fence so thay she put up so he can see the kids better. Russ is a total creep, DO NOT TRUST HIM. ESPECIALLY AROUND YOUR KIDS. read more

Joanne W.

0

4

0

12 days ago

Extremely disappointed. Went into the store looking for help with a router issue in my home. Instead was subject to a high pressure sales pitch for outdoor cameras that are great for watching small things. Totally unprofessional. The man working there, Russ, kept eyeing our kids and asking where we lived. I didn't think that was relevant to a router issue at all. We left without making a purchase and I swear he was peeping at us out the window as we walked away. Do not recommend. read more

David A.

0

2

12 days ago

Apparently the owner likes to watch his neighbor's early adolescence kids from cameras he's installed on his home and then complained about the neighbors putting a privacy wall up. Question to future customers, would you trust someone like this to fix your computers, knowing his character? I wouldn't be surprised if he put some type of spyware on someone's computer to invade their privacy. Do your community a favor and go elsewhere and not support this type of behavior. read more

Anna T.

0

1

0

12 days ago

The owner of this store has 5 cameras pointing at his neighbors house and complains for her to take off her privacy screen for her children's privacy while swimming. I was not going to write a review until I came across the lady on tiktok. Her user is tinawells1078 . Other than that sickening statement he also jacked up my computer and told me to get it replaced. It was in worse condition leaving than going in. WASTE OF MONEY. DO NOT RECOMMEND read more

Abigail K.

0

1

0

12 days ago

The guy who owns this place is weird...was bragging to me that he has cameras at his home that his neighbor is trying to take down because they're used to watch her (the neighbor's) young kids. Seemed PDF-ish to me. Said the cops wouldn't do anything about it but honestly dude just take the cameras down? If you're recording and watching little kids you should be on a list somewhere. I'll be taking any future business elsewhere. Creep!!! read more

Drop R.

0

1

0

12 days ago

The owner of this service is a PEDOPHILE. He uses the cameras on the side of his house to record his neighbor's children in bathing suits, then claims he can CONTINUE to because 'it's not illegal'. He got upset after his neighbor put a privacy wall up to protect her kids, then asked her to TAKE IT DOWN and COMPLAIN about it. Truly disgusting-- do not support this man, his (also) pedophilic family, or his business. read more

Olivia M.

0

3

0

12 days ago

This "man" is over here recording his neighbors children and the police are just allowing it because it's not illegal to have cameras on the side of his house but it is so clear that he is facing it towards the family because they are in such a unnecessary spot and he is also letting his sister live in the basement and did not report his teenage nephews teacher for being in a relationship with the nephew. read more

Thank Y.

0

2

1

12 days ago

Russ likes to watch little kids. Harasses his neighbor, who put up a privacy fence to block Russ from viewing her children on his 4 cameras up on his house; 2 of the four cameras face her backyard. He is now pissed she put a privacy fence up and wants her to remove it. Russ and his sister who lives with him in his basement love to watch the kids every single day and record them on his cameras. Disgusting! read more

Debbie C.

0

1

0

12 days ago

The owner has cameras facing his neighbors backyard because he likes to video kids in bathing suits even though he's been asked not to. His sister likes watching too. A privacy wall was put up but he wants it taken down because he can't see the kids in their bathing suits. I would not trust this man. Sounds like a pedo. Police need to check his videos. Take your business elsewhere. read more

Melanie M.

0

1

0

12 days ago

This creep decided to stare at myself and my kids while on a walk and took out a camera. He has been proven to film young children absolutely disgusting. He also refused to help my friend when she went to his business to get her computer repaired. Deserves jail time and much worse and will get karma. He should rot in a jail cell and then rot in hell read more

Viah T.

0

1

0

11 days ago

a pedo owns this compony. he has 6 camera on his property that point towards the neighbors yard. he takes photos of his neighbors children in their swimsuit and even tells the courts it's not illegal! oh and his wife...yea she's the same as him. just two pedos running a company. do not go through with this company. take ur money somewhere better. read more

Morgan O.

0

1

0

12 days ago

Not just the owner, but it runs in the family to be creeps as well apparently. Owner is a creep that has cameras watching his neighbors house. Several at that, pointed towards where the children play in the summer in their BATHING SUITS. Minors to add to this. Take your money somewhere else, and support someone who is a good person!! read more

DeLaney P.

187

2

0

12 days ago

Russ - Its gross and disgusting behavior to WANT to record small children in their bathing suits. It's flat out strange to have 5 cameras constantly recording these small children, and what is even more insane than that is you tell the courts that you are allowed to! You sir, should be put on a Predators / offenders registry. read more

Chris J.

233

13

1

12 days ago

This pedophile likes to point cameras at his neighbors house at their kids and bathing suits and says that there's nothing illegal about it And complain to the parents about how they both have a privacy wall to protect their kids Have you let this man touch your computer? He might put some files in there that you don't want. read more

Sadie H.

0

1

0

12 days ago

When he was hired he tried giving me and my family uneeded appliances. He even tried to give and place them for free. From the reviews of him being a bad person I'm now worried he tried to put cameras in my house. The service he did was long ago but because of him I have to make sure there isn't any hidden recording devices. read more

Christina H.

0

2

0

3 months ago

this man is my next-door neighbor. He has harassed me for four years. He has a raging alcoholic who has openly admitted in court that he records me and my children all day while he's at work, he watches us. He is completely inappropriate just be careful who you give your business to and everything I stated are facts. read more

Dustin B.

0

1

0

12 days ago

Made my computer completely crash when it was in good working condition when dropped off. So he came by on a house call and I found a camera he left in my bathroom when he asked to use my bathroom, hidden on my sink behind my toothbrush holder. do not allow this sick man into your home or give him any business. read more

Ellie R.

0

4

1

12 days ago

This guy is not trustworthy, reliable, or overall even a decent human being. Not only is his quality and value of work awful, but his ability to control himself around his neighbors is awful too. He loves stalking children, his neighbors especially! Honestly, just take your money elsewhere. Just creepy. read more

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294 First in Service reviews that are not currently recommended

Why does Yelp recommend reviews?

294 reviews that are not currently recommended

First in Service - itservices - Updated June 2026

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