I have been going to this office for several years and I love it!…read more The office staff are friendly and efficient. My dental assistant Lee is a sweetheart as well as my hygienist Georgia. Dr. Grillo is friendly and explains things very well. I've had extensive work done here and I've been incredibly pleased every time. It is unfortunate they are out of network with Anthem but they still cover some basic services. I love this office!

I was searching for a new dentist and researched who I thought was "best in area" and wound up at…read moreGrillo Dental several moths ago. Dr Grillo IS the BE:ST dentist around! I need a lot of dental work because of my medical history. In a few short months Dr Grillo has done 5 crowns for me. I love that he's quick, painless and really smart. He has an onsite lab so I left with permanent crowns every time - NO temps needed here! But my best experience of all was last night and this morning. I broke a crown in my front top last night (Thursday). Their office is closed Fridaysvabd it's Labor Day weekend. I called the office Thursday after hours, pressed "0" for emergencies and Dr Zack Grillo picked right up. Long story short, we met at his office Friday morning and 2 hours later I had a new, beautiful crown and am ready for the holiday weekend. Can't say enough about Dr Grillo's skill, tact and professionalism. Great practice all round including ing front desk, hygienist and the dentists here. I'd give 6 or 7 stars but 5 is the limit!!

I was referred to Dr. Norige by a former co-worker. My first concern was that I didn't have any…read moredental insurance. My next concern was the amount of work that would need to be done to repair the damage done over the years. Best choice I have ever made was making that initial call and going to the appointment! Never once has anyone on his staff caused me to feel bad about myself or how bad my teeth had gotten. I have always found these folks to be kind, gentle and professional. While I might have shed a few tears (of happiness) when the work was done, the look on Dr. Norige's face said it all. He is truly committed to helping people feel better about themselves and educating you on how best to care for what you have. I will never find the way to thank him and his staff for all they have done for me. I can only hope that as you read this review you make the choice to make the call!

While I have been going to Dr. Norige and South Windsor Smiles for several years and would likely…read morerecommend them, my recommendation comes with a few caveats. The office is clean, staff are friendly, and scheduling is very accommodating. I had to have one small cavity filled that was on the side of my tooth that was touching another. I have found Dr. Norige to have very nice bedside manner in the past however found him now to be quite dismissive. When I asked how exactly that type of filling is placed he glossed over my question and left me to ask my questions to the dental hygienist. On the day of, I requested no novocain as from the X-ray, the cavity appeared quite superficial and I have had cavities filled in the past with no novocain. Dr. Norige stated he would not do the work if I did not receive novocain and refused to tell me how deep into the tooth he planned to go, ect, or even have an educated discussion with me about it. Following the work I asked what material was used for the filling and how long I can expect it to last as I have read peer reviewed articles about the life span of fillings, Dr. Norige again was dismissive of my questions stating "It will last a long while you don't have anything to worry about". I am a medical professional pursing a law degree, so I found it quite bothersome and disrespectful to be talked down to and dismissed without my questions being answered. I will be thinking long and hard about if I will continue to support South Windsor Smiles with my business.

Not impressed! Dentist walks in doesn't say a word!! Starts working on me, doesn't not say a word…read morethrough the whole process, just walks out of room at the end!! Dental assistant was nice!

I wish people could see or understand how completely unethical this place is ! The hygienists are…read moreoverworked and not appreciated . The office manager rose I have seen take impressions and X-rays and she is not a certified assistant . Terrible terrible

If zero stars was an option I'd take it. Never had an entire dental office ghost an appointment…read more When I arrived the place had supposedly already been open for an hour. Another patient was waiting in their car. Tried the doors - locked. Utter unprofessional embarrassment of a supposed business.

Just been there couple times again since July. Don't see much improvement in terms of keeping the…read moreappointment time. Also, don't be surprised if your copay gets doubled between the time you set up an appointment and show up for it. Anyone knows better options around here?

I write this because I am personally afraid of going to the dentist. I had childhood trauma from…read morebad experiences and could have taken better care of my mouth as an adult. That being said...Dr. O'Dwyer is by FAR the best dentist I could ever ask for. I have gone to him for the past 20 years. He genuinely cares about your comfort, your health and is one of the most outgoing and positive providers I've ever had. His staff is courteous , pleasant and easy to talk too... extending the same level of care that you're used to with Dr. O'Dwyer. I've had everything from cleanings to root canals, This dentist office is top notch , I happily drive an hour for my visits and would find it hard to believe you wouldn't after your first visit.

Wait! i just read that someone had a problem with Dr. Odwyer!? How is this possible? He literally…read moreis one of the nicest people and this is coming from someone who has been with him since he started his practice, which he took over for my previous dentist whom i respected because he did good work but his bedside manner was not to be desired, on the other hand O'Dwyer has both the skill and good customer service while showing personal interest! For the 1st time i don't dread going to the dentist and it is solely because of him, from the unique way he gives shots of novocaine to the vaseline he puts so your lips don't crack! These are just of few of the things that O'Dwyer does to make going to the dentist more enjoyable...so for me and my family, we highly recommend this dentist!!!

Dr Lee is Amazing. I was kicked to the curb after a different dentist messed up my mouth and left a…read moregaping hole in my gum that was inflamed from him working on it, because he couldnt physically complete the job because he lacked training. I was in severe pain and called every dentist in a 20 mile radius. Dr Lees office said come in now! (Only dentist willing to see me) In less than 5 minutes, he finished the job, stitched the hole and mentioned how could not believe that office let me keave like that. I refered every family memeber to him and all love him. He has done an amazing job for all of us. Im a little sad his office will no longer take our insurance but that doesnt mean he doesnt deserve the rating. He was the best.

I definitely recommend this location. the staff were all very polite and punctual. I went for my…read morefirst time and found the location very clean and welcoming. The MD and assistants take their time, ensuring you get a job well done and you fully understand all of your options for your dental needs. For sure a 10/10!!

Horrible place. Terrified staff did nothing whilst their receptionist denied me care. I have never…read morebefore been to a doctors office where they let the person who answers the phone participate in the patient care plan. Gloria was rude and disrespectful. And when another staff member came to talk to me, she specifically physically stopped him and said do not talk to her. I could see by the looks on the faces of the staff that they are terrified of her. I have seen reviews specifically stating her name that she is mean. I have been on the phone with corporate and I highly suggest they go and listen to some of the phone calls, this woman makes and participating. Gloria is bad for business. I came in willing to spend about $5000 cash today. And because I hurt her feelings on the phone earlier, she told me I couldn't be seen. I'm pretty sure the corporation won't be thrilled that she passed up an opportunity for the company to make money because her feelings were hurt. I would say this is a one time thing, but I saw other reviews specifically stating her name. She hung up the phone on me multiple times. She has absolutely no business representing your business. I have spoken to corporate. I don't believe they're gonna do anything. I am actually terrified because this person has my personal information. And I don't think she values HPPA. She stood up and wanted to fight me. This girl is going to do something to me. I have never had a worse experience in literally any retail establishment in all 50 years of my living. Don't go here. Go spend a little bit more money somewhere else to have someone who gives a shit about their patients and how they feel. I specifically said I didn't want to interact with Gloria. And Gloria stuck her face into the conversation I was having with another staff member. I tried to knock speak to this woman, but she insisted on speaking to me. This woman is rude and mean and demanding, and the people in the office are a little bit scared of her. Not gonna lie if I saw her out in public, I'd be a little scared of this witch too. I'd rather spend $10,000 in another dentist office just to avoid Aspen dental. If you don't fire Gloria, then you don't give a crap about your patience or your business. Gloria needs to be fired. Or demoted. This girl needs to learn her place. And it's not bossing customers around.

Terrible place. Does not honor seven year warranty on purchased denture. Denture broke four tiimes…read morein a six week period because of poor workmanship. They will not honor a replacement instead telling me it will cost me $895.00 to fix their problem. Prior to the third time breaking the dentist /owner with the accent assured me the warranty would apply. He is a liar, after spending thousands extra for the "Best of the Best" with a 7 yr warranty. Don't trust this place they will B.S. you. I contacted the BBB and at the very least if they dont want to rectify the problem they will be down graded , my large family has already gotten the message and "they will pass the word" to friends and inlaws. If i can prevent one person not to use this place I would be satisfied. Shame on Aspen Corporate to let this franchise lie about your policies.

The reason for a two star is because of the 2.5 hour wait before I was called in (for a 10:00AM…read moreappointment I was called in for a X-ray at 12:30PM and then the actual procedure at 1:00 PM). The staff are extremely courteous and professional, but the whole mismanagement of time did not go well with me. I was there for a tooth extraction and the actual procedure took about 10-12 mins. The doctor was quick and the nurse spoke so fast giving me instructions on what not to do in the next 24 hours :)

They seemed to have sacked the dentists I used to use here which was a big negative for me having…read moreliked the other ones. I hate seeing the little guy get stepped on. They also really hiked the price about $200 just for removing one tooth. No one deserves this kind of money for such a basic service. I think they hired too many people is the reason for the overpricing.