I just received a phone call from someone in a call center, asking me if I want to participate in a…read moreprogram for SnapCare. The caller had a thick accent and I asked where she was calling from, she would only say she was working remotely. I point blank asked her if she was in India, she said "yes". I asked her if she had my date of birth, she had my correct date of birth. The terrible part. The urgent care I visited last year, Northlake Urgent Care, located at 4060 Lavista Road is also SnapCare Clinic. This business has sent my personal information overseas to a call center in India. My name, address, social security number, date of birth, and phone number are all being traded in a foreign country known for identity fraud and scam calls. Now they are trading my personal information amongst themselves. Five minutes after I began to write this review, my wife called me and told me she had received the same call from the same person. She visited that same location before I visited. The only reason I gave a one star rating is because there is not a rating below one star. DO NOT do business with these people. They are providing your personal information to foreign entities that can do anything they wish with it, without consequence.

If you are looking to be medicated, this is not the place for you. DR WALKER TAKES HER TIME TO "DR…read moreYOU AND NOT MEDICATE YOU". She has been my primary doctor for 20 plus years because she cares about you GETTING HEALTHY AND NOT YOU WATCH. She is an exception Dr and she will be my Dr my entire life. She takes her time and she talks with you to get a better understanding of whats needed to make your BODY FEEL BETTER AND NOT YOUR WATCH. Also, she is the only Dr in this area who cares about the community and offers walk-ins.

I was at Dr. Lee's office for several hours interpreting for a non-English-speaking family who saw…read moreher for their immigration medical exams, and I came away very impressed. She and her assistant were very kind and patient and knowledgeable and helpful. Wonderful people. If I didn't live two hours away, I would want her to be my primary care physician.

After eons I changed my insurance to my employer's instead of using my husband's. So I had to…read moreselect a new primary care doctor. I wanted a doctor who was located near my home and whose practice wasn't excessively large. I discovered Dr. Lee on the list provided by my insurance company. After checking her online info I called to schedule my appointment. On Friday I arrived a few minutes with the anticipation that I'd have to complete new patient paperwork. Dr. Lee is located off Wesley Chapel on Snapfinger. Outside the office is rather unassuming and there was plenty of parking within a few steps of her door. I was greeted by the receptionist/front office person.. Linda. Then I spent a few minutes completing my paperwork. Afterwards my vitals were taken in an examination room and Dr. Lee came in for my appointment. Our visit was great! Really personable and professional. I felt comfortable in sharing my concerns and Dr. Lee offered a few treatment options. Although I don't see a primary physician often, I'm please with my selection.

I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

Communication was perfect. 10/10. Wait time to be seen was on point…read more They really care

Ive been coming here for 5 years, the staff is friendly and Dr Patel is very straightforward and…read morehonest. I only said Dr. Patel because he is the only practitioner i have had contact with. I am CERTAIN ALL the Medical Staff is EXCELLENT

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

Words cannot express the depth of my gratitude for Dr. Owen. I was SO fortunate to have found her…read moreearly on in my health journey. She took the time to fully understand my symptoms, and ran tests that ultimately uncovered an autoimmune issue and gluten sensitivity--this was over a decade ago before gluten-free menu options and the only bread available was that rice brick. She is compassionate and forthright and is enjoyable to even just be around. I HIGHLY recommend her and her practice!

For five years I've been feeling like crap! (I'll leave out the specifics.) I've had doctors…read morediagnose me with several things, treat me with harsh medications only to make me more sick. I've even had two doctors prescribe antidepressants and assure me all my symptoms were stemming from my thoughts. I now think they were so misguided and misguiding. I heard about Dr. Owen at Whole Family Medicine from a coworker who had been through the same ordeal as I. She said Dr. Owen was the one who pinpointed the issue and set her onto a road of recovery. With some hope that I scraped from the bottom of the barrel, in regards to doctors, I went to see Dr. Owen. I wept on the sofa in her office and laid it all out there. She took a deep breath and began that day to set me on my road to recovery! I'm feeling better every day under her care. She understands my apprehensions with western medicine and works around that. She finds the treatments that I am comfortable doing. She has a very optimistic attitude and a matter of fact way about her that makes me feel safe. But... personality aside (I've had several personality plus doctors who had no clue about healing people) Dr. Owen KNOWS HER STUFF! And...if she doesn't know something she will figure it out. She is open to all sorts of treatments and doesn't judge or cringe when a patient brings in their own idea of treatment. Like she said the first time I met her, " If the crud on the bottom of a pond heals you and makes you feel better, then take the crud off the bottom of the pond!!! I don't need to know how it works but that it works!" She doesn't judge her patients. She actually has compassion for them and is curious about these treatments we want to try. I know. I'm one of them. There is a difference between a doctor who practices medicine and a doctor who practices healing. She is the latter. I'm thankful every day for this woman.

Have to call multiple times just to get someone on the phone. I'm 99% certain when I've called,…read moresomeone has picked up the phone and hung up just so they wouldn't have to do their job. I kept calling trying to schedule an appointment because another doctor recommended Dr. Welch, and said she does great work. I called today to try to schedule a new patient in October because that's when she starts taking new appointments. They were no help. They said I had to call back in October to set up an appointment. If you know you'll start taking appointments in October, why in the hell can't I book an appointment today? Dr. Welch may be a great physician, but her staff is trash.

Wait time is ALWAYS ridiculous. I always wait at least 30 min in the wait room and then another…read more30-45 min in the examination room (which has always been fine because I usually just take a nap while I wait). Today I have waited over an HOUR AND A HALF just in the wait room alone! Who knows how long they will leaving sitting in the exam room. If she was going to be busy until after 12, then why did they schedule me for 10:30am!!! Sick and Tired of Waiting