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    FIRST ONSITE Property Restoration

    5.0 (1 review)
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    1 month ago

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    Abatement Contractors Unlimited

    Abatement Contractors Unlimited

    (3 reviews)

    Terri knows more about asbestos than anyone I know, when I have questions or more importantly need…read morean abatement project she is the only one I will call.

    Asbestos abatement in the basement was not on my list of preferred activities to have to schedule,…read morebut the problem being urgent and unavoidable, I must say that Terri Cowart of Abatement Contractors Unlimited and her ACU employees came through in a way that made the whole project such a positive experience. At our assessment meeting she alerted me to the breadth of the problem that needed attention, made helpful suggestions for things they could do that would not add to the estimate she offered, and was so mindful of giving the best quality of work for a very reasonable price. Immediately I felt at ease with her and sensed she could handle any issues that would arise. Everything in the basement that I didn't want to keep was removed, remaining things were wiped and treated, and returned neatly to the basement, which was truly transformed. Terri and her crew were thorough, great to work with, (special thanks to Eleazar, crew chief) and there was outstanding communication throughout the process. This is dirty, messy work, but the crew was upbeat, alert and so helpful when I found something set to be hauled away that I decided I wanted to keep. I could not have hoped for a better outcome, and if needed I would call them again in a heartbeat. Highest possible recommendation.

    BioRestore Asbestos & Mold - BioRestore Facebook Cover

    BioRestore Asbestos & Mold

    (5 reviews)

    The work itself by the techs was good in terms of cleaning the mold I had and sealing off the room…read moreaffected. Here is why I have an issue... On the opposite side of the room, the baseboard was pulled up when this had NO issue with mold or anything. In the process, the bar they used to remove the baseboard had punctured the wall deep and in some cases turned the drywall to mush because they pushed it in beyond what they needed. The primary reason this gets 2 stars is due to a MAJOR lack of communication! After they setup shop and got the equipment in, I had to do the all the leg work to find out why they weren't here at the time promised. In every case, they showed up a minimum of 2 hrs late in each instance. In once instance, they never even showed up. All I care about is I am kept in the loop because things happen. I got this whole song and dance about working till 2am etc, which as a customer, I couldn't care less about. Just call me at 9am and tell me you won't make it. So overall, I had to arrange for scheduling when the manager of the job should have handled that. The final reason for low stars is that when the techs arrived, they didn't even KNOW WHAT THEY WERE SUPPOSED TO DO on that particular day!!!! I'm sorry but I have to question how many people actually work locally here in Alpharetta GA. To me it feels like only 6 people work there and they simply don't talk to each other. The job estimator never told the workers what he quoted, and the manager also had no idea. So between the workers, the manager of the job and estimator, there is no doubt any of them spoke to each other ever. I mean WOW! Talk about a serious lack of customer service! Sadly, I wish I could give more stars because they truly cleaned it all out very well, but that was only because I had to keep leaning on them to talk to me about when they were gonna show up, then call them again and again asking, "where are you?" Then having to call the job estimator was worse because the manager and crew had no idea what he had quoted to be done. I didn't have an issue with the actual techs who came out but rather the management of the job and management in general. Thankfully, we worked it out as adults without any words of regret.

    I feel like we were sold on what we wanted to hear and received a day and a half of effort. This…read moreresulted in a visible mold colonies all over the house still while the supervisor was telling me that everything was cleaned. And when I asked if the ducts had been cleaned, the supervisor promised that they were all cleaned. Then I started unscrewing every vent in the house, not one was cleaned... So she berated her employees on the phone in front of me instead of admitting that she didn't inspect anything. The second go-round has still left a ton of untouched areas. Peter is a very nice guy, I really wish that they had followed through on their promises. Look elsewhere for mold remediation

    FIRST ONSITE Property Restoration - damagerestoration - Updated June 2026

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