When you have a flooded basement, you need response. This company's personnel were always on time,…read morenotified us well ahead of arrival, and kept us informed every step of the way. Would use them again in a heartbeat if, God forbid, we needed their services.

I had water damage from a leak while I was on vacation. Contacted my home insurer about the damage…read moreand then !st Action Services for emergency mitigation. Within hours, the owner of the company was at my house explaining what needed to be done to prevent mold and rot and any other damage. Soon a crew was at my house to move my furniture , opening walls, removing flooring and screening off damaged areas. Blowers and dehumidifiers were added the next day. This was my only experience with a major damage like this, and !st Action Services made me feel I was in good hands. The company worked with the insurance company to handle the costs involved. I hope I never use them again, but I am glad they worked with me when I needed help. 5Stars!!

They may do well with carpet &/or upholstery cleaning & *small* reconstruction of damaged portions…read moreof floor &/or walls, etc., but nothing else. The owner has shown himself to us to be conniving & dishonest, along with his "project manager", Robert Westcott.

Excellent experience - professional firm and people from phone scheduling through to arrival time…read morenotice and cleaning completion. Used to clean a mattress, a recliner, and a wing chair used in assisted living home to prepare for charity pickup. Nearly all stains and dirt were removed (only 1 very tiny spot remained on mattress). Items looked new again and the charity was glad to get.

I flew to GA to help my nephew with settling an estate. The house had been empty awhile and the…read morewasher leaked water onto the floor, items on the floor, the walls, and more - black mold set in. The mold was horrid. I sent a request via Yelp to CAT and Roddy showed up to give me an estimate. The finished job looks wonderful. The moldy floor was replaced, and so were the walls and all appliances put back together. I'm so grateful for the quality of service, professional employees and working with me from Texas.

Great job, very reasonable price, quick to help, thorough, clearly cared about making our home well…read moreagain. We discovered mold in a storage closet in our condo after a pipe upstairs cracked and began slowly leaking. CAT Recovery Services came up with a plan, gave us good advice, coordinated with our insurance coverage, worked us into their schedule, and took care of everything. Each member of the team was pleasant and supportive during what was an upsetting time. They were professional and took great care to contain the area they worked in so that we could use the rest of our home during their work. Highly, highly recommended! Thank you, CAT Recovery Services!

we had a water leak coming from the second floor to the first floor. Had to get this addressed very…read morequick. Called these guys late at night. They responded right away and I had someone at my house within 45 minutes to look at it. They help me prevent a much bigger damage and did a job quickly and efficiently. They worked with my insurance company and got everything resolved and save me a bunch of headache as well. Will definitely recommend them for others!!

*** Updated Review *** Initially, we were unhappy with the…read moreunsafe mold removal practices in our home. However, Neier from One Stop Restoration visited today, took full responsibility for his workers' lack of adherence to industry guidelines, and apologized profusely. He offered to leave equipment to eradicate spores in the entire house, oversee future work personally (or someone of his level), and send a third party to test the air for mold to ensure full abatement has been achieved. We appreciate his efforts to remedy the situation and make us feel safer! Some of the best customer service we have received. Thank you Neier & One Stop Restoration for following up on our concerns.

He kindly explained well about the systems and provided us very nice cleaning service!read more

Great service. Very knowledgeable. But costly, a lot of things added on once they arrivedread more

I had a small leak appear on the ceiling, no clear cause. One company came out and recommended…read moretearing out the entire ceiling to look for the issue. Aqua Flame traced the leak all the way to the attic and a likely faulty A/C unit, without cutting into any of the wall. They charged me nothing for diagnosing this issue and recommended we call an HVAC company. It was refreshing to know that Aqua Flame is not in the business of trying to sell you something for the sake of selling, but rather, they truly care about their customers and fixing their problems - even if it means the next call is to a different company.

I had a plumbing leak one evening after work and I looked online for an emergency plumber and found…read moreAquaflame. They were at my house in an hour. They stopped the cause o f the leak, calmed my nerves, because I was stressed, and scheduled a time to return the next day. They were very helpful throughout the process and communicated every step of the way. They gave me an overview at the beginning and checked in with me throughout the process. I had a lot of questions because I didn't know anything about plumbing leaks and water damage and I had never filed an insurance claim for my home. I appreciate the guys at Aquaflame!!

My son-in-law, Irving Hernandez dba H & D Services, LLC, performed painting contractor services for…read moreChris Kwangwari dba Total Services Restoration, LLC, but was never paid the $1600 charge for this job. Iriving Hernandez ultimately obtained a judgment in the amount of $1877 ($1600 + $277 court costs Paulding County Civil Action #20-1006) owed him for a painting contract job at 5445 Bridle Point Parkway, Snellville, GA (Nov. 22-27, 2019), but Chris Kwangwari and Total Services Restoration, LLC has still never paid him a dime. If you do any work for either Chris Kwangwari or Total Services Restoration, I suggest that you get either payment in advance or a substantial upfront deposit.

I highly recommend Hero, Chad is the best. I had a flooding emergency and he arrived in an hour and…read morestarted cleaning immediately. He and his crew were very professional and hard workers. He helped navigate me through my insurance claim every step of the way. Highly recommend!

From the owner: Here at Restore HERO, we have built the foundation of our business solely on being the one "Hero"…read moreyou need and can count on during a disaster. Whether you're looking to schedule a free estimate or need immediate Water, Fire or Mold damage restoration/remediation services to your home or business. It's extremely important that you choose a company like Restore HERO that is properly qualified and accredited with the Institute of Inspection Cleaning and Restoration Certification (IICRC) in handling these types of issues. A dedicated start to finish restoration team will communicate with you through every step of the restoration/remediation process until your property is restored back to its original condition. Thank you for taking the time to stop by our Yelp page!