Nancy Tucker was nothing short of amazing while assisting me with finding a rental home. Her efforts have been tireless and more importantly has operated with great integrity. I have already shared my experience with co-workers and friends. read more

I no sooner got home from out of state, dealing with my father's death, in time for our yearly inspection. The inspection was going fine until we inquired about a problem we'd been asking them about for a few months, ever since the plumbing burst and got fixed. Then, suddenly, the attitude from Dana changed. "Oh, you're THAT property!" and suddenly she began complaining about how we had too many holes in the wall (most of which was thumb tacks). Then, days later, we receive a notice stating our lease would not be renewed. As we received this notice on the 22nd of June for July 22nd, and our rent was due on the 1st of July, we paid the full months' rent. After talking to a professional of our own about the problem, we determined that sewer gas was being released into the house. Upon explaining this to them via email, they responded positively, that such was an easy fix and it could change everything. We didnt trust it, so we opted to find a place and begin moving. The plumber THEY chose to call arrived and claimed to not smell anything (as did Dana when she did the house inspection, despite our professional and ourselves finding it unmistakable). The plumber did, however, find the seal on all three toilets to be broken, which would account for the sewer gas getting into the house. Had we known this, we would have reported the rocking toilets when we moved in. Still, we moved out in two weeks. On the 12th, we stopped by their office to turn in the keys. Dana proceeded to be very rude, refusing the keys and saying we couldnt just walk into their office without an appointment! We were also informed that they would NOT pro-rate us anything more than from the 22nd to the 31st, despite us already trying to turn in keys, which they refused. So we sent them the keys via mail with a confirmation that they were signed for by the 22nd. Due to having gone through a month and a half of going back and forth watching my father die and then hurrying up and moving in under two weeks, we opted to forfeit the deposit instead of cleaning. However, they then tried to charge us for the plumber they chose to call out. When we tried to call them about this, we were told Faydra was not in the office and we could leave a voicemail. When we asked to do that, Faydra instead answered and screamed at my husband for daring call her after hours! We still have not received our pro-rated amount from them nor any other contact, well over two weeks after they got the keys. I will never do business with these people ever again, and neither should you! Update: I wouldnt say MANY. there were several calls concerning the busted pipes that consisted of damage prior to us moving in. We did NOT demand our security deposit back, it was suggested to us and we asked about it at a later point in time. We were completely moved out by the 12th. We showed up asking to turn in the keys at 3:30 (your office closes at 5), but were told to talk to Dana. Dana came out (in her gym outfit) and, insisting that "you cant just walk in without an appointment! You wouldnt like it if I just showed up at your home, would you?" We ASKED about our rent being pro-rated from the 12th and were told NO, you would only pro-rate us from the 22-31st. When just the woman at the desk was there, I did quietly mention to my husband about a lawyer, but NEVER said so to either you or Dana (because you never came speak to us, only Dana did) so we left with the keys that we mailed to you via certified mail. After we got home from trying to drop off the keys, we found an 85 dollar bill from your company for the plumber YOU called out AFTER we started moving out. In trying to get your voicemail, YOU ANSWERED. You cut him off and told him you would call him BACK when you werent so busy. That was 27 days ago. Until yesterday, we have NOT HEARD A WORD FROM YOU SINCE THEN! Update 8/21: To their credit, they did finally pay us what they owed us. read more

I rented the home I now own from First Serve Realty. Fadra was the property manager while I rented and she was fantastic. Her check-ins on the property while I was renting were very reasonably spaced out and quick. I had a couple of concerns with the property that were quickly and efficiently addressed after I emailed them through the First Serve portal. When it came time to purchase the home, we went through Bryan who acted on behalf of the owner (at the time) of the rental to purchase the home...so he acted on behalf of the seller and buyer. I felt, as the buyers, we received an ok deal though I believe the sellers got a much better deal than we did (hence the 4 stars). Both were professional to work with. read more

Bryan Kyle has to be the best realtor in town! He helped me sell my home within a few weeks. And I got a great amount back from the sell thanks to him. Bryan was extremely professional since day one. From the first consultation I had with him when he came to my house with all the research he did to start the sell. To the last day it closed. I had such a pleasure working with him and his team. He was highly recommended by my old realtor that now works for him. He answered all of my questions and did all the work. He is extremely knowable and is a master at his craft in real estate. I recommend him and his wife to anyone that is looking to rent, buy, or sell. You will not be disappointed. And to anyone that is intimidate or unsure on how real estate works, Bryan is a great teacher and has all the patience in the world. You will be in good hands :) read more

A friend of mine recommended Fadra to me when I wanted to buy my first home. DH and I had discussed what we wanted in a home and communicated that w Fadra. She came thru and showed us what we had asked for. But I wasn't happy with any of it. She then gave us some great advice and asked if she could show what was better suited for us. We fell in love with the first home she recommended. Everything went so smoothly from beginning to end. She is not only friendly, she is amazing at her job and knows what her clients not only want but what they NEED. It's almost time to buy our next house and when the time is right I will most definitely be giving her a call. read more

Fadra and Bryan are the BEST at what they do. They rented out my in-laws house and handled everything for over 2 years. Once we were ready to sell they did a smooth transition from tenant to buyer and our property sold in less than 2 weeks for top dollar!! They are the most easy people to work with and they listen to their clients. Thanks guys!! I would recommend you any time! read more

Bryan recently sold two of our rental properties. Both sold for asking price or better. Very easy to work with and he has a lot of knowledge in regards to the housing market. Wouldn't hesitate to let him represent us again. read more

Bryan did a great job selling my condo. It was only listed for about a week when we got an offer. Bryan took care of all the details and negotiated a good price. read more

We were lucky enough to have Brian Kyle represent us on both the sale and purchase of homes recently in Summerlin. We found a house matching our exact specifications with Brian doing a lot of leg work. This was good because he didn't drag us to a lot of homes, only those matching our needs. He quickly and efficiently negotiated a great deal, while at the same time listing our existing home. Within the first 3 days we had multiple offers and were able to negotiate strong sale terms. We couldn't be happier with the great representation by a great realtor who made the transactions easy and efficient . read more

Fadra misrepresented herself and her company. She was a dual agent and I NEVER signed ANY authority to give her dual agency rights. In Nevada IF you want to represent both sides (landlord and tenant) the landlord MUST consent prior to the representation by signing a GLVAR form. That was the first of MANY issues with Fadra and First Serve Realty. There was never an agent that was representing my interests for more than 2 consecutive months. Fadra let the tenant get away with installing a satellite dish on the side of my home 2 weeks into their tenancy. when we wanted to evict or have the tenant sign an addendum it took First Serve Realty and Fadra months to get the addendum signed. We wanted to give the tenant options, Fada told us that tenants are "simple" (a dig at future tenants how Fadra sees you) and just give them one option. The tenants moved in a few days late and they wanted to be prorated. Why didn't Fadra explain this is not an apartment? The paint that was used for touch ups was simi gloss over flat, whole walls needed to be repainted. The house was left nasty and disgusting. The tenants left a few days early and were warned about cutting utilities. They cut them anyway, come on Fadra you WERE their agent too, nice dual agency. So much happened in between the first couple months and the last month too much to go into. There was only about 3 months (out of a 12 month lease) where there was not an issue. Being sick, losing managers and accounting staff because they rob your business is not my problem and I should not have known about these things. I am the client! Next time take vitamins and screen your staff. I would NEVER have First Serve Realty, Fadra or her real estate husband represent me in ANY transaction. The only thing that kept me from going to the Real Estate Division to file a formal complaint was we got money for repairs within the 30 days as required by law. but even then Fadra was playing defense with us: wanting this, wanting that, demanding this and that. again showing she was far representing the tenants OVER the landlord. LANDLORDS: Don't be fooled this office does not have their Sh*t together. Don't be foolded with her smile and how she is going to take care of everything for you. TENENTS: Fadra and First Serve Realty thinks of you guys as "simple" people that don't understand contracts or options. Now watch people, Fadra will respond with some mess about I don't know blah blah blah. She knows me and my husband known our fair share, I'm a former broker. read more

Property renters don't walk, run away! The owners of this company lack integrity, respect, and professionalism. Fadra Kyle is manipulative, be careful! Her business partner/husband allows the nonsense, as we reached out to him for help and he did not bother to reply to our emails. We do not recommend doing business with them! We are sad to say that we have been treated with a disgusting level of disrespect. I am dreading move out time - who knows what the next low will be. They pride themselves on having connections within the military community. They lack integrity - something that we thought would set them apart from other property management companies, but boy were we were wrong!We will be buying a house this year. We plan to own a few homes here in Las Vegas within the next few years. We will not be doing business with First Serve Realty. Our experience so far in a nut shell:Basically they knowingly allowed us to move in to a house that needed a lot of work. (we really like the house and we are paying a pretty penny to rent it!) They lead us to believe that this work would have been taken care of between the date that we signed the lease and the date that we moved in (which was about a week or two, so they had plenty of time). Long story short, we were put in a position to take care of all of these issues - appointments with maintenance and construction workers - during our first month we had people coming in and out nearly every day. I was probably doing just as much work for them as their employees do with appointments and cleaning up after the workers. Additionally, the pool was down for a week. The pool is why we pay a pretty penny to live here.We feel strongly that Fadra (one of the owners) planned it this way purposefully, knowing that we would have no choice but to comply with assisting with these issues - transferring the responsibility from herself to us... Last time I checked, we are not on First Serves pay roll!We have asked that they work with us to either lower the rent or refund us the ten days that we paid them for rent in April - a fair request considering we spend about a month pretty much doing their jobs for free. We are approachable, easy going, professional people and have been responded to with unprofessional nasty email communication. We have also been asked not to communicate with their assistant (whom is the only person who has been communicating with us this far). After accusing us of taking advantage of their assistant Fadra requested that we only contact her or her husband regarding this property. Neither of them have bothered to return our emails. How is it even possible that we can take advantage of an assistant??? They have the upper hand here - not us.There are worse places to do business with in this city, but this company is proving to be one of the low ones. NOTE TO REAL ESTATE COMPANIES WHO MANAGE PROPERTIES: RENTERS ARE NOT ALWAYS RENTERS! read more

RUN from this place! They are a joke! Whether you are an owner looking for someone to manage your property or a person looking for a place to rent, I would not recommend First Serve Realty. I rented a property and was in it for two years. They are very slow to respond for repairs and rude on a consistent basis. Fadra has been doing this too long and is not a pleasant individual. I had refrigerator issues twice where all food was spoiled and both times it took over a week to get someone out. I also had leaks on 2nd story where there was water damage that could cause mold. Even when my insurance said they would pay for it she never got in touch to approve the repair. If you still decide to get a property through them make sure you take pictures of EVERYTHING! They rush to have you sign that everything is okay but when you leave they bill you for every little thing. I am talking like $25 for a door stop that was never there. They are a complete fraud. My exit repairs were over $1500. I feel sorry for the owner of the place I left that has potential mold because she would never answer the phone to approve the repair. read more

IDana who works for them is one of the rudest people I have ever worked with. The comments she had made to my wife and my self are out of control! Several times she had complained she is only one person and over worked! I am not perfect but I would not want this ignorant woman working with my customers if I was the owner of this place. My wife and I are very well educated two masters degrees so we are not some low life who you can treat and talk to us as we are juveniles as a matter of fact NO customer should be talked to that way. Just food for thought! Because of her I would NOT recommend working with this company. Service request to fix things are EXTREMELY slow! read more

Slow service. Difficult move out and never met us upon move in our out. Made multiple phone calls and always got a different answer. House was in poor shape and we even had it professionally cleaned on a biweekly basis and after move but apparently it wasn't good enough...I asked for the receipt and never got it. read more

First Serve Realty, and Faith in particular, have been awesome to work with. Whenever there is an issue, Faith is quick to respond and she follows up to make sure things worked out well. I have always received great customer service in the form of return calls, and follow through. I appreciate that they make us feel like a priority. It's only been a few months for us, but so far, a really great experience. read more

I was pleasantly surprised how quickly they responded to my needs. The market to rent was tough, but we switched to selling and that happened very quickly. Thank you First Serve. read more

Early in 2012, I purchased a house in the Las Vegas area. Not ready to relocate to Las Vegas, I decided to use the house as a rental property. My realtor provided me with a list of several property management firms and one of my calls was to First Serve Realty. I spoke with Fadra Kyle and explained that renting the house using a property manager was something new for me and I wanted to give it a try. Fadra walked me through each step of the process and very soon there were tenants in the house! Fadra and the staff at First Serve have handled all the tenant requests, giving me peace of mind that the house has quality tenants and is being well taken care of. I highly recommend First Serve Realty. They have given me the comfort of knowing that my investment is as important to them as it is me! read more

First serve realty was amazing! I found my new home within a month, and I could not be happier with their service throughout the process! I would recommend first serve realty to all my friends and family. read more

I like these folks they do what they say and do it within a timely fashion my only concern is that I have to call a couple times to get them to return my calls. read more

Been a client of First Serve Realty since 2012. Use their property management service and have been extremely satisfied with the professionalism and the thorough job their staff does. They are always very patient and courteous. They respond to calls and emails right away. Really a great convenience having them do all the day to day work for us. They have been a one stop shop for our property management needs and I would never consider looking elsewhere. They are well connected and know Las Vegas inside and out. Delighted with their performance. read more

I will have to give credit where it is due, Fadra contacted me and sincerely apologized. She said she was unaware of the situation and asked me what she could do to make it right, and she followed through and DID make it right. I feel much more confident now, that they DO have the tenants interests as a priority, and I would recommend them. read more

After meeting with Fadra, the owner of First Serve Realty (FSR) I was pleasantly pleased to be honest. Very nice and professional. I ended up choosing First Serve Realty to oversee and manage my home while I'm living out of state. She was very professional at first and I had no issues until the tenant living in my house burnt up the whole inside causing over $140k worth of damage. Granted this wasn't FSR's fault. From start one of this process Fadra was absolutely impossible to deal with when it came to solving the issue at hand. The tenant basically ruined my whole house, accidentally starting a fire when she left the stove on and went to pick her kids up at school. I told Fadra I wanted all deposits back to include Decembers rent which they were obligated by law to pay. They were also liable to pay rent until this issue was solved and the contract was terminated. There was a breach of contract not only with the tenants causing damage to my house but Fadra also breached the contract by allowing these tenants to live in my house for approx. 1.5 yrs without renters insurance which she requires. I understand this incident might have been a first for her and her team at FSR, but she was not punctual at all and almost seemed like she was to busy to deal with me or the task at hand. Her efforts were lackluster and made me feel like the catastrophic damage done to my house wasn't a big issue for her. She was simply to busy and had an attitude the whole time was I started pushing her to get it done. All I wanted was the money owed to me so we could move on and terminate our contract. She hid behind her lawyer taking forever to make a decision paying me all deposits which she admitted her tenants fault and knew I should receive all that was asked. It seemed she wanted to protect the tenant more than me when i was her paying customer for over 1.5yrs. By the way, once again, they burnt my house down, not much to discuss in the way of who's liable as the fire report stated who was. A competent business owner could have wrapped this up in a matter or weeks. Instead it took her lawyer to get involved because she couldn't communicate with me as I held her accountable. I'm honestly glad her lawyer got involved as she was a true professional and we ended up after THREE months figuring it all out and finally terminating the contract. We just terminated yesterday and the fire was Dec 5 2016. So three months it took her to pay me my money and get this situation handled correctly. If it wasn't for her lawyer honestly, god knows when we would have terminated. With this being said, I would not recommend FSR management company. She is great until you need her to step up to the plate and work out of her comfort zone and accomplish the difficult task at hand. Thanks, AJ read more

Mr. Bryan Kyle at First Serve Realty was very helpful and generous in regards to selling of a home in Las Vegas. He was very polite, prompt as well as very detail-oriented in regards to helping us sell a home. We definitely recommend him for all of your real-estate needs in the Las Vegas area! Thank you again Bryan! read more

When force to relocate, we decided to rent out our home in Las Vegas. Needless to say we were very nervous about it. We were first time landlords and had very little time to work with. We turned to First Serve Realty after receiving a recommendation from a rep at our bank. As soon as we contacted Fadra, we were impressed. She made the entire process very smooth and really eased our minds. To add icing to the cake, she was able to get a tenant into the house in only two months. In Las Vegas, this was not common since the market was flooded at the time. Once that rent started coming in it took a huge weight off of our shoulders and allowed us to continue on with our lives and with peace of mind. After two years with First Serve Realty as our property managers, things are still going smooth. I would highly recommend them to anyone who has a rental/property management need and not a lot of time to deal with it personally. They essentially allow you to fire and forget by taking care of almost every detail for you. Thanks again Fadra and the First Serve Realty team. Great job!! read more

I used First Serve Realty initially to manage my home. I live across the country so having a dependable management company was a must after having a horrible experience with another before these guys. Dependability is what I got. I eventually decided to sell the property, and from South Carolina I met Bryan over the phone. Bryan is extremely polite, knowledgeable, experienced, and most of all, positive. Bryan's team was able to schedule repairs, painting, and cleaning which was a HUGE relief being so far away. Once the house was in ship shape, Bryan listed it and not even 24 hours later offers were coming in. Bryan negotiated with the now owner of the home promptly and was able to move the house out of my possession quickly. I am grateful for him and the entire First Serve Realty staff and can confidently recommend them to all future potential clients. Thanks guys! read more

Very disappointed with First Serve Realty. Had no issues at all during the time they were our property manager at the house I rented. Only issues really were that it took some time to get certain items fixed, but they got fixed eventually. It's when you move out that the issue. The lease states that they have 30 days to send you an itemized statement of charges and the remainder of your deposit. Well 30 days and nothing. I called and was told they sent me an email and mailed me a letter saying it's been delayed. Never got an email or mail. BUT, then she tells me they don't have my new address. So how can they send me a letter? but they had my new address because it was on my move out notice and the move out inspection report. Fast forward almost a week later and no call from First Serve giving me an update so I call on a Monday, was told that the check was mailed on that day. Thursday comes along and still nothing. Was told again it was mailed on Monday. Friday I email a demand letter and send the actual letter by mail. Now all of a sudden, I'm told the check was mailed on Wednesday. I get the check that day with no explanation of charges what so ever. Almost a week of back and forth emails and I finally gave up. They have an excuse for everything including the girl in the front office is new and my original email about the delay in my deposit was stuck in the drafts folder. Will never recommend this place. Thankfully my friend didn't use them to buy a property when I originally recommended them. read more

We are so grateful we found Fadra because she's made our lives so much simpler with our rental property in Las Vegas. They are honest and very prompt in returning any of our calls and meeting our needs. Highly recommended! read more