My initial interaction with Tracy Geer MLO, was not a positive one, I was trying to make an offer on a home in Kansas City and when my realtor recommended First State Bank
and an MLO because of the difference in closing costs from NEXA Mortgage, I then spoke with Tracy, but she was the most negative person I have ever dealt with trying to update a previous pre approved VA loan. After speaking with Tracy the very first time, I told Tracy, that because she was so negative I didn't want to do business with her but she called me back later that day and rectified her attitude, which changed my mind .. so I submitted all the paperwork she requested, called her back and told her I wanted her to run my credit and proceed. Unfortunately, i misinterpreted Tracy's commitment and after I hadn't heard from her for over a week, I called and asked her manager if something was wrong.... about 20 minutes later I received a call from Tracy .. asking me to again unlock my credit.. I asked her why and she proceeded to defend her complacency .. she rudely said ,do you want me to run it or not. I called back to First State Bank and spoke to Barry a senior loan officer and apparently both Barry and Tracy Geer went to the same school of negativity. It is my very strong recommendation that you reconsider any attempts to do business with these individual loan officers as they feel customer service and a can do attitude are for everyone else but them. These individuals should be selling shoes at payless, not mortgage loans. read more