All of these reviews are absolutely correct - First Key Homes is the worst property management company. I work as a property manager and manage student housing complexes. I completely understand the responsibilities of a landlord and how to provide support and customer service in this industry. I am appalled at the way I have been treated and embarrassed to work in the same industry. I moved in about a week ago and have had a nightmare of a time trying to get anything resolved or be shown some compassion. Just a few things to mention: First of all, don't expect for First Key to have time to show you around the home, they have self guided tours. Sounds great but that's their first step at locking you into their hellish lease (aka - no chance to ask any questions to the landlord about the house). If you have a question - you get to call their contact center in Georgia after you sit on hold for 10 - 20 minutes every time you call. As a renter, I don't expect to have to ask if a home will have cable outlets and Internet outlets in bedrooms/living rooms or if the home will have a disposal in the kitchen sink (I saw a switch by the sink and figured that was the disposal and checked it off my list), or check that the built in microwave has a ventilation duct to extract smoke when cooking on my stovetop and blow it outside the house (nope! it's just built in and hung crooked for looks). You would think because you are alive and renting in 2018, that your home you are about to RENT comes with coax cable outlets and ethernet ports - NOPE! They stripped them out of the entire house and explained that it's the tenant's responsibility and expense to get with your service provider to get those installed after you get the landlords permission for the cable company to drill holes throughout the home. We moved in and found our Internet cable CUT and dangling from our basement window. To this day, I still cannot have cable boxes in my home. First Key's response was to check section 23 of my lease that speaks about utilities and how I the tenant am responsible for MONTHLY charges of any utility charges. Of course I am responsible for the service charges, but I cannot even USE the service for which I set up and am paying for when there are NO OUTLETS to plug into to receive the service! That's like setting up electricity but removing every outlet in the home and saying it's my responsibility as someone renting for one year to install. It's insane and makes absolutely no sense for a tenant to be responsible for. Let's get to the worst part - I moved into the house being COVERED in someone else's filth! Pee stains on every toilet, a used soap bar and black soap scum stained tub, hair/beard shavings/nail clippings/dust in every bathroom and medicine cabinet. Food bits left in the oven, microwave, kitchen sink, and freezer and ice tray. Absolutely disgusting and was completely missed by First Key homes. Obviously I was upset and emailed my leasing agent about what I found on Sunday May 27th. She replied immediately and said she forwarded my concerns to the Regional Manager. Given this was Memorial Day weekend, I didn't expect a reply on Monday but Tuesday morning or before noon given I would have to live in this filth over the weekend and it should have been completed by First Key on May 23rd, my lease start date. Having not heard from the Regional Manager by 12 pm, I asked for her contact information. I emailed her at 2 pm asking for a reply on what her plan was to rectify this. I called her at 3 pm and 4 pm and left voicemails. Still no reply. I called my leasing agent and asked her to reach out to Christine Watkins, RM, and call me before she leaves for the day. She didn't. She emailed me at 4:45 pm with the most passive response: "I am sorry that your move in experience did not go as expected. It is our policy to present a clean home upon move in, so I am very sorry for any mess you encountered" ANY mess?! This wasn't just a couple dust bunnies around the house, it was disgusting and foul and not worth the over $2600 I had already paid them. I was not worth her time to call. I was not worth her time to come out to my property to walk it with me and show face. I was not worth her time to show any compassion or empathy for the mistake her company made and that her team dropped the ball on. I asked to be released from lease given their several lies of omission, to be told that wouldn't be possible, but good luck getting internet and cable in your home. Expecting to move into a home with Internet/Cable outlets? Not their policy. Expecting to move into a clean home? Won't happen. Expecting to have disposal in your kitchen sink? Not their policy. Expecting to have anyone care about your legit concerns? Not their policy! What is their policy? Take as many short cuts and cheap investments to benefit First Key and inconvenience the tenant by placing the responsibility on them. From, another helpless tenant of First Key Homes read more

Allow me to set the scene for you. My husband and I had an accepted application offer for a house in Indiana. However, we were having issues with the property generating in his account so he could sign the lease. No property, no lease. No signature, no house. Prior to this technical issue we received a phone call from Laura giving us the good news of our accepted application and that she would be our move-in coordinator. The best part is that Laura sent in a few maintenance tickets for us. This is normally a task that residents are responsible upon move-in. Thank you Laura for your hospitality and compassion it was a warm welcome to your community! Although, Laura was very sweet she is not the reason I am leaving this review. I will take you thru 72 hours of stress and frustration to tell you why I am giving FirstKeyHomes five stars, even though we almost did not rent from them. Signing the lease and paying first months rents needs to be done within the first 48 hours. Not a problem. Within the first 24 hours I sign the lease and wait for that to go through so I could pay first months rent. I receive an email stating my husband needs to sign the lease. I should have been reading things betters but this can be easily completed. Except it couldn't. We cannot get the property to generate on my husbands account, because his email was entered wrong. Laura puts in an IT ticket to get it changed and resends the lease. This is where the story should end. Unfortunately, we still have another 24 hours of misery to go. Laura's ticket to IT does not fix the problem. At this point I'm frustrated and concerned, because our move-in is 8 days away. I leave work to try to resolve this. My husband and I are not yet residents, meaning there is nothing IT can do for us except direct us back to their "Move-In Coordinators". Then Sharalyn Moore enters the picture. My husband and her have a conversation on the phone and she assures us that we will not lose the house even through our 48 hours is up. She needs to explore the issue further and call us back tomorrow. Promptly, at 9am, Sherelyn calls and tells me that the issue is resolved and we are good to go. We hang up and I go to sign the lease. The issue is still not resolved. I call IT who direct us back to a "Move-In Coordinator" who will contact us soon. While I wait to be contacted, I email Laura and Libby to update them and see if there is anything I can do to help move this process along while we wait. Laura and Libby attempt to help by resending the lease to both my husband and I. On my account I am getting the error code, "cannot sign lease until it is ready". I then receive an email from Benjamin telling me my request has been updated. The issue is still not fixed and I call IT again hoping that someone is still working to help resolve the issue. They are not. I am again directed to another Move-In Coordinator, Sara, and she gives me her number. At this point I have given up. I have begun searching for a new house to rent that is not with FirstKeyHomes. It is around 3pm when Sharalyn calls to see how everything is going. She hears my frustrations and anxieties; she treats me like a person, not the problem. Sharalyn is amazing! Over the next hour she personally walks me through the error codes. "What happens when you click this?" , "What error code does it give you?", "Let me try something and then we will refresh." One by one we solve the issues. Through this phone call I have realized three things. First, this is not a part of her job description. She is going out of her way to help us. Secondly, she has been dealing with these technical issues all day, and this is a company wide issue. Sharalyn has been working with other clients to figure out these issues, which is why she knows how to help us. Finally, she is amazing at her job. I used to work in the tech field as customer service, and I know that you distract the client with conversation while you handle the hard part. In-between conversation you are giving detailed explanations to what you are doing so the client understands what you are trouble shooting. People feel unease when they don't know what's going on. THIS IS EXACTLY WHAT SHE DID! It has also occurred to me that most "Move-In Coordinators" do not know how to trouble shoot these issues (because it is not in their job description) and are simply sending people to IT to handle it. Except, IT directs them back to the coordinators because they are not residences! My husband and I were stuck in the circle of " I will send you to somebody else to help you." until someone with exceptional hospitality skills stopped it! Sharalyn took initiative and did not wait for somebody else to solve the problem! If it wasn't for her I would have gone somewhere else. Not only is she the reason for this five star review, but she has saved you at least two clients by just taking the time to be present until the issues got resolved. GIVE THIS WOMAN A RAISE! read more

Don't Do It! Run... Scam Artists Alert!!! Rent Elsewhere... Thank Me Later!!! So, first off, I'm not one to write reviews even when I have had a bad experience somewhere, but this is absolutely necessary. I rented a home from First Key Homes on Jennifer Lane in Arlington, TX for over a year. We always paid our rent on time including utilities. However, I had to break my lease 2 months prior to our lease expiration due to the purchase of our new home. We paid through our 60 day notice and the lease break fee (equal to 3months) even though we vacated in January 2021. I asked for assistance with these fees and possibly waiving them as it was a lot of money for a home we are not living in. Hoping to leverage off of the fact that due to our commitment to paying on time during COVID despite the pandemic; however, NO help there... Ok, cool, it is what it is with that, you all are not willing to assist us in being great. Whatever, Fine! Fast forward to after move out. I log into the portal to view and pay my final account statement and to my surprise, I have over a $1000 balance! WTH???? At this point I'm confused as we left the house in a better condition than we received it. Not to mention I was charged for a smoke detector that I had already discussed was missing at the beginning of my lease. And when I say, they were so unorganized at move in, nothing was scheduled including the walk through, cleaned, nor repaired (broke dishwasher, leak under cabinets, plumbing issues, roof leak leading into one of the bedroom closets which I'm sure there was mold present- hazardous to our health (but they didn't care enough to fix it, electrical issues like whoa... You couldn't plug 2 things in the wall at the same time without it flipping the breaker. Half the house would go without lights for weeks at a time. This was never repaired btw, and the list continues on and on) all discussed prior to our move in date and or at move in with a rep of First Key Homes. I was reassured this stuff would be completed prior to our move in date and the home would be sparkled/cleaned and repairs completed. Low and behold nothing was touched from my original walk through and listed concerns. After several service requests and vendors, including techs coming out, the issues still persist in the home. I had taken many photos so I knew this to be true. The same dead bugs I saw at viewing, were the same dead bugs and dirty appliances I saw at move in a month later ‍.  Anyway, no use of crying over spilled milk. Back to this over $1000 balance. So, of this balance over $900 of it is utilities... Ok, so now, I'm really confused as I'm thinking they have lost there minds and this has to be a mistake. I called and it's the same old scripted BS about your usage changed/increased?! So, looking at the charges a little closer, I see that my gas bill (btw only the stove was gas) has increased by almost 4 times as much ... Mind you, the entire last month (February 2021 including half of January 2021,  me and my family were living in our new home. How the h*** our usage increased and we haven't even been there. I call BS. At this point I'm willing to post this on every social media outlet and wherever else including the BBB, because there is no way I owe First Key homes $700 worth of gas bills from the last months of stay. Not to mention the final month was the highest (February 2021)?????!!!!! Y'all are absolutely delusional and this unjust. Worst renting experience ever!!!!!!!!!!!!!!!!! I would highly recommend you run from this company immediately... Do not pass GO, do not pay the app fee nor deposit! Run!!! They will set you up, provide a crappie product and find a way to suck you dry and then say oh well, we screwed you! read more

I am so frustrated and extremely disappointed how this company handles serious issues. My basement flooded a few months ago and I dealt with it on my own. The carpet in bedroom was wet over the entire bedroom. I have a finished basement where I live, living room, bedroom and 1/2 bath. My roommate lives upstairs. Since then it flooded AGAIN and this time the ENTIRE basement. The way came up over the top of the carpet and around your shoes when you walked. They sent out someone to look at foundation and someone else to dry carpets and a few days later to clean them. They even installed NEW padding in one room. The foundation repairman said it needed a trench dug along two walls of the house and a sump pump installed. Every time I emailed or called I was told the foundation work order hadnt been approved but I was directly told I could move all my stuff back. (I had to completely empty two rooms for carpet to dry) I questioned this logic and was told again it was safe to put my bedroom furniture/bed back and my living room furniture back. It seemed a waste of money to clean a carpet and install new padding when the floor needed to be jackhammered to install trenches for drainage to the sump pump. Guess what? It rained a week later and the carpet got wet again! I emailed 4 people, Larry Angerman, Lauren Stanislaus, Amanda Schable and Akeeta Freeman that it leaked again and never got a response. I will say Akeeta was very pleasant, as are most that I have spoken to, but that doesn't solve my issue! My carpet has been wet for 4 days and I had to place towels over the water flooded carpet to soak it up, launder the towels and repeat this to get it where it wasn't soaking wet. The foundation repair man also said the gutters needed cleaning and the the perimeter of the house needed grading to help alleviate the flooding issues. Here we are 3 weeks later and nothing has been done except someone came to clean gutters after two weeks. I had to wash all my clothes in basement as they smelt of mildew. I had to throw some items away. I have ZERO use of most of my living area but have put a mattress on the flood to sleep as I don't want to set up my entire bed just to get wet. They seem to think this is ok. If I had wind damage and a door came off I am sure they would repair it ASAP. But since it's just a basement it doesn't deserve priority? THE BASEMENT IS WHERE I LIVE! We pay $1275 a month and are not getting what we deserve. There are NUMEROUS other issues and I have dealt with them myself. The yard was in hideous condition when we moved in in Feb. Giant branches all over the backyard that had accumulated. There was brush around the AC/Heating unit on side of the house that I had to clear myself. When I went to the Orientation at the office before we moved I was told someone would walk through the house WITH us. That wasn't done. It was left to us. And then when you don't notice something they put the onus on YOU to tell them in 30 days. I felt this was unfair and I should have spoke up THAT day but I did not. So many little things are left undone when you move in and if you don't catch them you are screwed! Now our rent is due in a few days and I have spent the entire month of July without half my house usable and have had to sleep on a couch or the floor. Very unacceptable! read more

I rented a home from First Keys back at the end of May 2020... This was after I spent over a month trying to get in contact with someone and no one would return my calls or emails. They still don't Shoy is amazing. Does everything possible to resolve situations. Other than that it has been a nightmare with appliances, work orders, and getting things done. The garbage disposal, dishwasher, oven, microwave, and furnace all had issues. I had weeds, poison ivy/oak (reported that before I moved in to them and they didnt get it fixed til September) and window leaked. The maintenance team dropped the ball on the dishwasher so it was delayed over a month getting fixed. The oven has been broken since July. I specifically got this house bc of the double oven appliance. I have stated this to the company multiple time, to the techs, to all of them since July. Now it is December and they now want to fix it by replacing it. 3 different techs have been out and stated it could be fixed and just needed a part and if that didnt work that I could speak with management to keep the double oven type when they order a new one. The vendor confirmed they had them. Management said no to the double oven feature. Why was I not told this back in July. Why wait til December? And why did it take til December to finally get this work order almost completed? No communication from them. I have had to call and email and run in circles trying to figure it out. The other managers and director never get back to me. And when they do, they dont answer my questions. The weeds and poison ivy/oak took until September to get fixed. We figured out that my son is allergic to poison ivy/oak...the hard way. He broke out and I had to take him to the hospital. I let First Keys know... No apologies, no rush to get this taken care. Shoy did try to push to get things done and tried to always find out what was going on. That is my main contact because she most of the time responds. But she can only do so much. The window leaked and they sent someone out to fix it. A few weeks later it is still leaking...floor is damaged. I made an order at the beginning of October... still no one has come to fix the leaking window...but they sent a floor vendor to fix the floor... but the floor vendor said not til the window is fixed. That was at the end of October... I am still waiting and have had no communication from anyone on what is going on... Plus Ill have to miss work because the window that is leaking is in my office and the window has to be replaced and then the floor has to be replaced. The furnace didn't work the first day it was cold. Took a few weeks to have the furnace replaced since they said there were cracks in it and it was a old furnace. I see many many bad reviews about First Key Homes. And for paying such a high amount in rent, you would think they would treat their tenants better. They have not offered any kind of compensation for all the problems I have had. The lack of communication, customer service, and the lack of effort is very disappointing. I would give Shoy 5 starts for the hard work. The rest 0-1 stars and in this economy, being there for people is important. read more

I'm giving 5 stars Only because of NATASHA ARRINGTON!! I've been in my Atlanta area home several years before FirstKey became my new property managing company and over all I have not had a good experience with several FirstKey departments that I've had to call for support, especially maintenance. Now that I'm leaving I can say these last few months has been even more of a roller-coaster of emotions for me. A month ago, I've had my belongings damaged in the inside of the attached storage of my townhouse. Maintenance came out and repaired the roof and ceiling, yet two weeks later it's messed up again in the same spots and still today the problem is on going. Not one person from FirstKey have said they'd pay for my damaged personal belongings that I cannot move out because it has mold as well as water damage to it. This is one of many factual examples of my experience and issue with this company. There's no support or help when I need especially when the problem is not my fault. This can be very overwhelming especially during my move out time. So, when I made the decision to move and to go through FirstKey's process of leaving, my first thought was, it's going to be a headache of no help or support just like it is being here. However, I've spoken with a wonderful woman named Mrs. Natasha Arrington. She has, so far, been one of the best people I've came across of someone who has communicated and tried to help me. I've expressed what's going on and she's assured me that my move out journey will be with her assistance the entire way and if there's anything she can do she will. Natasha has answered my calls every time I've reached out to her and I can say she has told the truth! As I've stated earlier about my bad experience with FirstKey, another problem was that as a resident here it's extremely hard to speak to someone especially anyone who can handle and deal with the problems that arise. We always get the runaround, meaning I call the 800# they take a message to give to someone and I wait for a response and nothing or I send several emails without getting replies. They have a third party calling system with no communication returned to me. That's frustrating... however, not this time with Natasha! She's kept her word and has always called me back when I needed. With her, so far so good. Thank you for that!! I can appreciate and respect someone who is honest and keeps their word. I will update later as my journey continues with Natasha, thanks lady. FirstKey, I hope you appreciate having Natasha Arrington on your team with her integrity and empathy who makes your customers feel like we matter and not just another paying address. She has excellent customer service skills and I hope you (FirstKey) get more people like her. Thank you for taking the time to read this, be blessed. read more

I have a new friend. So, there are those occasions when a service provided by an individual is worth mentioning and praising. Yesterday a gentleman called Darryl came to my home to take care of a couple of maintenance orders I had placed through the FirstKey Homes Website. I will elaborate on the flow of the events: He called in the morning to let me know that he was coming and to confirm the time. He was very well-spoken and courteous. During the day I learned that I was going to be running a little late, so I called Darryl to let him know. He had an understanding tone and was very flexible. When he got home, we discussed the issues that needed attention and he quickly went to tackle the first one: garbage disposal. The garbage disposal that he had at hand as a replacement was different from the one installed. He discussed with me a couple of ways to do the replacement, but in the process, he came up with a third option which happened to be the best one. He demonstrated resourcefulness and he also considered my opinion. The replacement worked like a charm and the first issue was completed. When going to the second issue (a bad shower door), he realized that it represented a risk (broken and came loose easily), and without hesitation, he agreed to my suggestion to remove it so we could replace it with a regular shower curtain. He performed the second task quickly and neatly. The faulty and dangerous shower door was removed, and I was happy. I will say that seldom do you come across a person like Darryl. We had a friendly conversation while he was performing his job. Not everybody technician likes to talk while performing a task. Darryl was courteous and respectful in his approach and considered my views and opinions on the issues that needed repair. Darryl was knowledgeable and resourceful. He knew what he was doing and when faced with a challenge, he came up with a solution that turned out to be the best. Que was quick and made sure that everything was clean and neat after he finished. I think I came across a person that loves what he does and enjoys interaction with people. You don't see much of that these days. I say that Darryl is a Rockstar and FirstKey homes is blessed to have a person like him on his staff. I was very pleased and felt very good about his visit and work. And just like that, I can say that Darryl is my new friend. Thank you, Darryl, you are amazing. I wish all companies and businesses had more people like you. You make this world better. Thanks. read more

FirstKey Homes is by far the worst company I've leased with. From the very beginning, my experience has been filled with frustration and disappointment. When I moved in, I discovered that the advertised working fireplace was non-functional because the gas lines had been disconnected and capped. This became a significant issue during the winter when my heating system failed, and the temperature inside the house dropped to 30-40 degrees. I was stuck in the cold with my 5-year-old son. When I called for assistance, the representative suggested I use the fireplace--clearly unaware it wasn't functional. I had to isolate myself and my son in one room with a small space heater until a technician could fix the HVAC system. Even after the repair, issues persisted. Certain rooms wouldn't heat or cool properly. It turned out that the ducts in the attic weren't connected, causing the HVAC system to overwork, which likely led to the initial breakdown. Things didn't improve as the weather warmed up. I discovered that the outdoor water spigots on both sides of the house weren't functioning. After another service call, I learned the water lines had also been disconnected and capped--just like the gas line to the fireplace. Throughout all of this, I tried contacting the local property manager for help. She never answered her phone, her voicemail was full, and she didn't respond to emails--even after I escalated the issue to corporate customer service. As if things couldn't get worse, the popcorn ceiling in multiple rooms began falling due to record heat and poor maintenance. The first repair attempt was a disaster. The technician did a quick, tacky plaster job on one small area and left, claiming he had another job in 30 minutes. Thankfully, the second repair was much better. Ralph, the technician, was professional, pleasant, and thorough. He explained the likely reasons for the ceiling issues and suggested a better repair method. He carefully patched the areas and matched the popcorn ceiling texture as best as possible. While the entire ceiling still needs to be redone, Ralph did excellent work and treated the situation with care. The core problem with FirstKey Homes seems to be poor management and rushed repairs. Technicians like Ralph show that quality work is possible, but the company needs to prioritize giving its staff the time and resources to do the job right. Unfortunately, my overall experience has been far too negative to recommend FirstKey Homes to anyone. read more

ON Jan 3, I requested a least transfer for the second time due to various issues. Specifically my son had an injury in 2022 (first request) leaving him confined to a wheelchair and the 2 story home posed SOOOO many challenges. I was denied the request and told I had to first move out of the property and clear the home in order to be considered for a lease transfer. That would have been too challenging as I was then tasked with the care of my newly disabled son. I  also cited safety concerns due to multiple  recent car break ins and a recent drive-by shooting for which my son was shot in the leg by a stray bullet that came in through the window. There was also a  slab leak in the home since 2020 that maintenance refused to repair despite my complaints about the high utility bill. My housing issue was not pressing for the individuals that I expressed my need as I was given obstacle after obstacle that hindered the process for mid lease transfer which is evident in my email traffic. On February 14, 2025, without a stable and  safe  place to live  my son committed suicide. Prior to that date I was told that he was removed from the lease and I was advised to add him to the lease and a decision would be made. I added him to the lease after a series of emails pleading with  my property manager citing every reason I wouldn't be able to move. To date I have yet to receive any feedback on my request.  My current lease ends in July. That mid lease transfer request was placed to the side due to a plumbing leak which had been identified since 2020, that now all of a sudden was approved for repair. On 03/11/2025 the home water line was replaced and the entire home was repiped. I was told 3 billing cycles had to pass before I could receive any credit for any billing errors; conveniently 4 months from my lease ending.     SO now after meeting all of your request from January I'm left with a dead son, a lease ending in July 2025,  and overpayment  by me of utility bills since 2020 (bills totaling $200+ a month for water/sewage  which for years I was told was a normal amount. Then when I ask about my reimbursement for years of paying for a slab leak over these years,  I'm told you only can grant me reimbursement for 3 months. read more

We have not rented a home in well over 15 years, so when we decide to sell our house and rent we were unsure of what to expect. From the very first interaction with the FirstKey team we were completely put at ease. When Elizabeth called my wife and I to let us know the home was ready for move in, she took the time to answer any questions that we had and even provided her contact number, should we need it. Knowing that she made herself personally available for us, provided great comfort as we were just getting things started with FirstKey. The following day when we discovered that the water had not been turned on yet as there was an issue with the city, the full power and teamwork of FirstKey was evident. Merideth had reached out to see how our move in was going, before we could even open a workorder for the water being off, once we notified her, she immediately started working on the situation. As we were moving a few small things into the house, we got a knock on the door, it Sasha who was in town assisting the team with some move in tasks, remove the lockbox from the door, doing additional inspections of the home etc. As we were introducing ourselves to him, and mentioning that we did not have water on yet, he jumped on the phone and got in touch with Sonya who is our region's Property Manager. Quickly Sonya and Meredith were able to connect and between the two of them they got the city to address the problem and we had water turned on within a very short period of time. Fast forward to the following day and we received a call from Stephanie, she had gotten notified that there was an issue with the city and getting the water turned on the day prior. She called us to see what she could do to help us out with the situation. It was another example of the teamwork and thoroughness that we have experienced from the FirstKey team. We could not be any more pleased with our experience so far and are looking forward to working with the FirstKey team over the next year.. Or longer. We highly recommend FirstKey to anyone looking for someone to partner with when it comes to renting a home read more

Dear FirstKey Homes Management, I am writing to express my deep disappointment with my rental experience through your company. After being a faithful tenant for one full year, always paying my rent on time and never once being late, I had expected a level of professionalism and respect in return. Unfortunately, my experience has been the opposite. In addition to poor communication, I experienced several unfair charges. I was charged for weeds despite submitting pictures proving the yard was properly maintained. At that time, your representative assured me that the charge would be refunded, yet no refund was ever issued. I was also charged for an insurance violation, which turned out to be an error on your company's end, but again, I never received the promised reimbursement. Now, as I close my lease, my reimbursement from prorated rent is being withheld, and this amount was not properly calculated or reflected in my final bill. To make matters worse, at the end of my lease, the rent was raised by an unreasonable amount, only for me to discover that the same property is now listed publicly at seventy-five dollars more than my monthly rent. This makes it clear that loyal, responsible tenants are not valued, while new renters are charged even higher rates. The move-out inspection was also unnecessarily difficult and stressful. Rather than a fair evaluation, the inspection focused on highlighting the smallest of minor issues, making the process feel punitive rather than professional. After maintaining my rental responsibly for a full year, I was shocked at the level of scrutiny applied to trivial matters. I entered this lease in good faith, believing FirstKey Homes to be a company that valued its tenants. Instead, I leave with the worst rental experience I have ever had. I strongly urge your company to address these practices immediately--specifically, tenant communication, fair billing and refunds, and the treatment of long-term tenants. Loyal tenants should not be disregarded, overcharged, or denied rightful reimbursements. Sincerely, A Former Tenant Warning Others read more

Serge Fils-Aime & Nathanee Martin 1484 Spruce Ridge Way, Stone Mountain, GA 30083 February 26, 2024 FirstKey Homes, LLC Property Management 1850 Parkway Place Suite 900 Marietta, GA 30067 Dear First Key Homes, We are writing to express our sincere gratitude for the exceptional service we recently received from your team in response to our recent work order. We are thoroughly impressed with the speed and efficiency with which our concerns were addressed, particularly regarding the replacement of the water heater and stove in our residence. From the moment we reported the issues, the response time was remarkably quick. The prompt communication and willingness to assist made the entire process smooth and stress-free for us. We would like to extend a special commendation to the maintenance team responsible for replacing the water heater and stove. Not only did they complete the necessary repairs promptly, but they also went above and beyond to ensure that the appliances were functioning optimally. Their attention to detail and commitment to customer satisfaction did not go unnoticed. It is evident that First Key Homes values its tenants and takes pride in delivering outstanding customer service. We feel grateful to be a part of a community that prioritizes tenant satisfaction. In light of this, we want to express our confidence in recommending First Key Homes to any friends or family who may be in search of a rental property. The level of service and commitment to tenant satisfaction that we have experienced makes us feel assured in sharing our positive experience with others. We have been residents at the property since 2019 and the consistent high level of service has been a significant factor in our continued satisfaction. We appreciate the peace of mind that comes with knowing that any concerns we may have will be addressed promptly and effectively. Thank you once again for your exceptional service. Sincerely, Serge Fils-Aime & Nathanee Martin read more

I'm so grateful that I read reviews and checked the BBB site for First Key Homes before even signing a lease. The experience we had with them was nothing short of exhausting and frustrating from the beginning. They seemed disorganized, and we constantly felt like we were getting the runaround. After submitting all required documents, they would repeatedly tell us they didn't have them, even though we had proof. Not once did we have a dedicated account rep--each time we reached out, we spoke to someone new who had no context for our situation. This inconsistency led to us spending hours on the phone, repeatedly explaining our case. During the week leading up to approval, the treatment we received was horrible. I made it a point to document every single interaction and conversation because it felt like we were getting jerked around at every turn. When we finally got approved, the last thing we wanted was to move forward with the lease because of how poorly we'd already been treated. But instead of a seamless process, we were bombarded with calls from First Key Homes up until the lease expired, adding even more stress to an already negative experience. Once we saw their priorities in action, it became clear they were solely focused on money, not on providing a good experience or quality service. They offered no clear answers on whether the property was move-in ready or if needed repairs would be addressed. When we asked if any maintenance or fixes would be completed before move-in, they said it was "on the agenda" but couldn't confirm anything. This lack of transparency and accountability was extremely discouraging. I would absolutely not recommend First Key Homes to anyone. This was the worst property management experience I've ever encountered. If I could sue them based on the treatment we received before even getting approved, I would. Do yourself a favor and steer clear of First Key Homes--they are not worth the hassle or the stress. read more

I've been in this house for awhile and some items that needed replacing or maintenance haven't always been done correctly by the third party vendors hired. Juan and Hugo (Actual FirstKey Maintenance Techs) came today and fixed several issues that had been ongoing for some time. One was as simple as turning up the hot water heater after the previous company turned it down when they were making a repair on it. They never turned it back up & we didn't know how to adjust the temperature. Juan took care of it within a couple minutes, making sure hot water reached the showers in the back of the house. They repaired a fallen down section of fence and made a repair to an exposed AC wire, protecting it against further issues when stray animals come around. They also made repairs to the electrical panel, and found two previous major repairs that need revisiting by third party vendors. These guys were thorough and they are so nice! Hugo has been out here several times before and my whole family just loves him. He's a bright young man with a friendly demeanor and professional attitude. Juan is quiet but very observant and insightful as to what might be causing an issue. Even when I'm flustered over an issue he's very calm, always confident that he can fix the problem. That's refreshing! He came out to our house once before and did an awesome job fixing some plumbing in the master bathroom. Since we Moved here in 2019 I can say these two are my fave FirstKey maintenance techs. They always do a fantastic job. Thank you!!! I also want to mention that their maintenance team has really been doing a fantastic job of late. When I first moved in a few years ago there were some struggles. I had heard they really wanted to step up their maintenance process and make things easier for tenants and make the repair process more efficient. I can see they have made great strides. And these two in particular are 5 star Fantastic! read more