I had an unfortunate experience with the office manager at this homecare agency. Communication was…read moreunprofessional, and I was met with unnecessary attitude when asking reasonable questions. In a healthcare setting--especially homecare--professionalism, empathy, and respect are extremely important. Unfortunately, that was not reflected in my interaction. I hope management addresses this, as patient and family comfort should always come first. Her is name Monique.

I've had three nurses (Anastasia, Mackenzie & Britini, Wendy lead) come every day of the week for…read morethe last month and a half or so, and they have been wonderful. They are definitely a five stars type of organization. I will miss them greatly, and though my health has been up and down, they made me feel as though there is always hope on the horizon. I would definitely recommend this organization to anyone!

We had a very positive experience with all of the staff at Home Care of La Jolla. What most…read moreimpressed me was whom I will call director of nursing since I do not know her title. She came immediately when we said that we were "shopping" for a care agency to help us with my mother with dementia. Since that very day we met, we continued to receive help, sometimes on a daily basis for almost a year. Mother has since gone into a facility which we feel will handle Mother's needs, but if i do need additional assistance, I will call Home Care of La Jolla. The person who helped us is since gone, but I am sure that the company will hire equally competent personnel.

I was at my wits end trying to find someone to help with care for my mom on a moments notice. She…read morejust had surgery a few days prior and realized that she would need more help than she thought. Not only was Home Care of La Jolla incredibly friendly, understanding and thorough, they were extremely efficient in getting someone out to my mom's house within 2.5 hours. This was amazing to have service so quickly. We now have a home visit scheduled from a CNA for the next 4 days. Their prices are very reasonable and they are responsive. The first CNA, Mary, arrived on time and was patient and helpful. I highly recommend Home Care of La Jolla for home health care and would definitely use them again in the future for care. This company and its employees really impressed me.

We hired Crystal and her staff to help with our Dad. He's 95 and was waiting for a place in…read moreAssisted Living to open up. Gabriel was his main caregiver and was always there promptly (sometimes even early) and took wonderful care of our Dad. Made sure he was fed and dressed and even worked with the AL staff during the move. We are grateful for the attention that our Dad received and would hire them again.

This review is a long time coming. This company used to be called Home Care Assistance and their…read morebusiness model is to have a case manager who serves as the coordination and contact point for the client and the caregivers, rather than just schedulers who blindly send people off to old people's houses. This is at least their value proposition and why they charge more than other agencies. My mom passed away in June of 2024 and over the course of two and a half years she had three different case managers, so not exactly the model of stability. That said, two of them were professional if not necessarily that effective or useful, which was at least partially an organizational issue. One thing to note is that the quality of caregivers is probably not very different at other similar agencies. We also had a couple caregivers from Coast Care and I don't think they were any better or worse than those from The Key. The Key (as I'm sure they all do) claims to train their folks, but many of them routinely ignored their supposed training, such as not taking checks directly from the client. The real crux of the issue with this agency, other than the questionable ROI for the higher hourly rate, was an issue with one particular caregiver for whom The Key refused to take responsibility. My mom was essentially confined to a recliner and virtually never left her apartment. Yet, at some point, bed bugs were discovered in her unit. When the facility maintenance employees told my mom about this, the caregiver (from The Key) who was there at the time blurted out to them that she had had them four times at her home, as if to suggest that it was not a big issue. When an administrator at my mom's facility informed The Key about this, they followed up with the caregiver, who denied saying it and took offense at being suspected of being the source despite having a recurring issue in her own home. There was literally no one else it could have been but ONE of their caregivers, who were there every day. My mom had to pay a shocking amount of money to have her room treated and, rather than making a goodwill concession to pay a small portion for the caregiver who was the very likely source, The Key simply took the caregiver at her word and made no effort to take a small amount of responsibility. From my experience, the elder industry is full of companies happy to exploit one of society's most vulnerable segments and The Key is no different. Please be aware of this if you are in the unfortunate situation of needing services and treat these companies as a last resort. It is very expensive and they won't fix the messes they make.

It's 5:43 PM. I am still waiting for my respite care worker to show up for her 5 o'clock…read moreappointment to care for my disabled daughter. I am guessing this is going to be another no-show. Last time, they canceled on me less than 24 hours before and did not provide a replacement. This is the third time I do not have reliable care as scheduled and I have only used this company since mid-September this year. I tried to reach the respite care worker from Comforcare but no answer. I also called and texted the owner Pragna, but no answer or reply either. It is horrible for people who need respite care to sit and wait on someone who isn't going to bother to show up. It's also really hurtful to my daughter who is expecting someone she's really upset now and doesn't understand why "no one came to play" with her. Having to cancel plans is not just inconvenient. It's really devastating. We fight long and hard for our respite hours, and cannot even use them. More importantly, I do not get a much needed break. I also disappoint others when I have plans and then cannot show up because I do not have care for my child. I don't feel that this company takes reliability of their employees very seriously at all. Think twice before you hire someone from Comforcare. If I hear back from Comforcare and they resolve this issue, I will update my review.

I can't thank Comforcare enough for the amazing care they provided for my grandmother. The office…read morestaff was so accommodating, especially Tammy who did everything she could in order to find a COST-EFFECTIVE way to help me best care for Nana. Comforcare helped us find a nurse aid who not only helped my Nana with her everyday needs but gave my Nana the sense of INDEPENDENCE she desperately wanted back. Our nurse aid provided my Nana with the confidence to get back into the lifestyle routine she once had. Comforcare treats your family like theirs and I think that is the only kind of service you should ever pay for. THANK YOU FOR EVERYTHING COMFORCARE!!!! YOU TRULY ARE A GEM!!!!!!!! We are so lucky to have found you!

I needed to find help for my mom who is caring for my dad who has Lewy Body dementia. She is…read moreexhausted and overwhelmed. I saw the great reviews for San Diego Home Caregivers and reached out to them. They set up a quick home evaluation and Sterling came out to the house. My mom told me that he was so kind, gentle, and full of compassion. He then called me to fill me in on a plan to get them help. Sterling went above and beyond to provide us help. It was clear to me that Sterling is in this business because he cares more about people than simply making a dollar. If you are looking for a company that cares about those you care about, I highly recommend San Diego Home Caregivers. You will be as thoroughly impressed as us when you meet Sterling at the free home evaluation. Hope this review is helpful to you in choosing the right caregiver company!

I highly recommend San Diego Home Caregivers. Very caring people that support and work with their…read moreclients and caregivers. Highly recommend the elderly and caregivers to this company. This is an Amazing company to work with and for.

Cheer stepped in on same-day notice (on a weekend) when my mom came home from the hospital for…read morein-home hospice care. The caregivers were experienced, highly capable, and some of the most gentle, caring people I've ever met. They did all the necessary things for mom that I couldn't do. Losing a parent is never easy, but the Cheer team made it a lot easier. Admin was also available and always prompt, often proactive. Exemplary service and compassionate care.

We had an outstanding experience with Cheer Home Care for my mom. From the initial meeting to get…read moreto know my mom and identify the perfect caregiver to the on-going care she received in-home, we experienced a commitment to providing the best service, detailed attention and dedication to providing all-encompassing compassionate support. The caregivers were wonderful, really a joy to be around. Our care needs changed overtime, and the Cheer team flexibly accommodated these changes and even provided recommendations for breadth of service options to better support my mom's needs. I would highly recommend Cheer and know we will use them again should the need arise.

Very good communication when needed from office and flexible when it comes to scheduling.read more

We were fortunate to connect with Lauren from Visiting Angels while my Mother was in a rehab…read morefacility due to a broken hip. Once Mom was able to return home we knew she would need assistance during the day while we were away. Lauren was mentioned during a support group for a rare disease my Mother has. She was very thorough, communicative and listened to what my Mother needed. It took a reasonable amount of time to find the right caregivers that meshed well with Mom. But, that was expected, as new people enter one another's lives it takes time to find the right fit. Lauren's team literally saved her life. Part of Mom's neurodegenerative disease impacts her ability to chew, and swallow. While taking her morning vitamins one day, Mom began choking and the visiting angel with her immediately knew what to do. Had the caregiver not been with Mom that day she wouldn't be us. Unfortunately because the disease continued to progress we eventually had to find a suitable home to provide her with 24 hour assistance. Had Mom's disease not progressed, we would not have stopped working with Lauren and her Visiting Angels team. Lastly, I believe SD Visiting Angels was previously owned and operated by someone else, prior to Lauren taking ownership. I cannot speak to the caliber of the earlier company, however, Lauren is a knowledgeable, genuine and caring person. We are thankful we were able to work together to source caregivers for our loved one.

Update: on May 28, 2025, I left an honest review that said I have been getting bills from this…read morecompany and I don't have an account. I tried to call, the number was fake. Today, October 1, 2025, they called me. More than 4 months after I reached out for help. The customer service representative insisted that I have an account. I still don't. She said my review is not accurate because they never charged me. She said I should have reached out through their portal to cancel instead of the phone number on their invoice. Of course, I had no portal access because I do not have an account. This service is a scam.

DO NOT WASTE YOUR TIME OR MONEY!…read more Worst company ever. If I could give a negative score, I would. I filled out the questionnaire and provided background info regarding my health (as they prompted); what other medications I've tried and where I'm at in my weight loss journey. The doctor, or whomever prescribes the medication, didn't listen whatsoever so it the point of providing info and wasting the time communicating if they don't HEAR you?!?! I end up throwing $398 out the window because they will prescribe such a low dose or a placebo. You feel nothing. What side effects?? No problem, if you're injecting a diluted dose. They also do their best to sound concerned, but if they truly are concerned about satisfied customers, there are many avenues they could have taken to rectify my horrible bank account draining experience. DO NOT WASTE YOUR TIME OR MONEY!

Diego and Blake were absolute life savors to my family and I! I cannot thank this company enough…read morefor all the care and support they provided. Home Care Placement is an invaluable service that everyone should know about.

I can't thank Angela enough for her incredible help in finding a Board and Care home for my dad on…read moresuch short notice. She was compassionate, responsive, and truly went above and beyond to make a very stressful situation so much easier for our family. Angela took the time to understand my dad's needs, guided us through every step, and found a great placement that gives us real peace of mind. Her kindness and professionalism made all the difference -- I'm so grateful for her support and would highly recommend her to anyone navigating senior care decisions.