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    FirstMed Walk in Clinic

    3.8 (17 reviews)
    Closed 8:00 am - 2:00 pm

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    5 months ago

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    10 months ago

    Dr. Martinez was very informative and more importantly listened and responded to my concerns

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    Review Highlights - FirstMed Walk in Clinic

    Diane did a fabulous job of walking me through my illness, as well as answering any questions I might've had.

    Mentioned in 3 reviews

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    Justin Family Medical - Schedule your appointment of awesomeness

    Justin Family Medical

    2.3(23 reviews)
    7.0 mi

    Feeling under the weather today and gave JFM a call. My Call was answered after one ring!! Which…read morewasn't heard of last time I tried to make a appointment. They also have a app to get in touch with them. Dr Monty is awesome and I have been using him for the past 7 years with no complaints other than the wait times but atleast other people are getting the same great one on one treatment I received.

    I rarely leave negative reviews, but after multiple experiences involving both my daughters and…read moremyself, I feel compelled to share my concerns. The biggest issue with this practice has been communication and prescription management. The office relies heavily on the Klara messaging system, yet despite the website indicating multiple front desk staff members, I have never once been able to reach a live person when calling the office. Everything is routed through messages, and responses are often delayed or nonexistent. Over the past year, both of my daughters experienced ongoing prescription issues. In multiple instances, birth control prescriptions were sent that carried unexpectedly high monthly costs, in the $50-$75 per month range. When we attempted to discuss more affordable alternatives and request medication changes, obtaining assistance proved extremely difficult. As a result, they continue to pay significant monthly costs for medications that are often covered at little to no cost through insurance when prescribed by other providers. I initially remained with this practice out of loyalty and because I wanted to continue receiving care here( Monty is fantastic!), but the ongoing communication and prescription management issues have made that increasingly difficult. We also encountered situations where prescriptions were sent to pharmacies that were highly inconvenient. We live in Justin, Texas, yet one prescription is sent to a CVS pharmacy in Frisco, requiring a significant drive for a routine medication. Situations like this should be easily avoidable with basic attention to patient information and communication. My daughter was told the "special and expensive" birth control she is on is only provided in Frisco, which was another reason to change the prescription, but they have a deal with a new drug, so that is what they prescribe. Most recently, I have experienced significant frustration regarding my hormone replacement therapy. My prescription was written for a 90-day supply, yet my follow-up appointment was scheduled beyond the end of that 90-day period, resulting in my medication running out before I could be seen. Knowing my prescription was nearing expiration, I proactively reached out before running out of medication. My pharmacy also submitted refill requests. Despite these efforts, my requests went unanswered for weeks. Because I take a compounded daily sublingual hormone medication rather than a long-acting injection, an interruption in treatment has a significant impact. Since running out of medication, hot flashes, mood swings, emotional symptoms, and other menopausal symptoms that had previously been controlled have returned. I fully understand the importance of follow-up appointments and lab monitoring. My frustration is not with the need for blood work. My frustration is that the appointment was scheduled after my medication was expected to run out, no bridge prescription was offered, refill requests went unanswered, and there appears to be no reliable way to speak directly with a member of the staff when problems arise. My concern is not with the medical concept of the treatment itself, but with the lack of responsiveness, follow-through, and communication from the administrative side of the practice. Patients should not have to repeatedly chase down answers regarding important medications, prescription changes, appointment scheduling, and ongoing treatment plans. Another concern I have is regarding my most recent lab work. My blood was drawn in the office during my appointment, but I later received a bill from LabCorp for more than $1,100. I have excellent insurance through my employer and have never received a laboratory bill anywhere near that amount. I am still trying to understand what was billed to my insurance and why the charges were so high. I hope this feedback is taken seriously because better communication, improved prescription management, and the ability to reach a real person when issues occur would dramatically improve the patient experience.

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    Justin Family Medical - 310 West 2nd Street Building 1 Justin, TX 76247

    310 West 2nd Street Building 1 Justin, TX 76247

    Justin Family Medical

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    Total Men's Primary Care

    Total Men's Primary Care

    3.0(6 reviews)
    0.1 mi

    Been going here for two years now when Kristin was the Doc based on the recommendation of a friend…read more She was phenomenal, and made coming to the Dr. easy. She always took the time to listen to everything I said, and as others have mentioned, never pushed numbers. Front staff are incredible as are the physician assistants. Cass will make you smile regardless of what kind of day you're having. Shaelyn ALWAYS has smile on her face and a kind word to greet you when you walk in the door or if you need help via email or the phone. Matthew has been a godsend and is 100% there for his patients. Like Kristin, he makes coming to Total Men's an afterthought. There have even been a few times when I've needed to chat that he's been willing to take a quick phone without me having to book an appointment, despite offering to pay. The only reason I've given 4 stores is unless you reach the office directly, you're going to get someone who sounds bored and their customer service team's professionalism often leaves something to be desired. But in all cases, the office is a quick email away, and Shaelyn is always there to answer any questions. If you're looking for a new GP and are in the area - do yourself (and your body) a favor, and check out Total Men's Roanoke.

    I strongly advise against considering this practice if treated by Dr. Mathew Roy. The amount of…read moreconflicting information, treatment plans and inability to do anything other than repeat his same script each visit regardless if it makes sense or not. I regularly asked basic questions like what to expect, how can we measure effectiveness and he would get confused and talk in circles. He would consistently throw out huge claims of patients losing 30 lbs a MONTH with their programs. This is NOT a professional or safe option for any medical services in my opinion.

    FirstMed Walk in Clinic - walkinclinics - Updated June 2026

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