My son had an ear infection and it took over an hour for the dr to come and look at him. No nurse…read moreupdate , just sat in the room for over an hour waiting. If I could give zero stars I would.

Tons of paperwork just to do a pre employment screening, asking for me to write out all the info…read morethat my company had already emailed them.

The online appointment and check-in process was a little lengthy, but then the office check-in was…read morenothing more than providing my name. I was seen quickly with virtually no wait. The PA took my vitals and symptoms, then the doctor was in to see me almost immediately. Dr. Sims was also courteous, professional and pleasant, giving me a thorough explanation of her diagnosis and the course of action for us to discuss. I never felt rushed and got just what I needed. I'll definitely be back for any future urgent care needs when my PCP isn't available.

This place can get super busy, but we came at right time. The front desk lady was extremely nice…read moreand professional. Took my wife and kid back really quick. The doctors were good and helpful. Will be back for care again in the future

Horrible wait! I was seen 40 minutes after my appointment because the NP was on a mandatory breakread more

Waited 40 mins on the walk in list while 2 patients with appointments got seen first. Doctor came…read moreout, no patients were in the waiting room or checked in and asked if I had an appointment. I told him no but I'm on the walk in list and there is not anyone here. He told me I would have to wait until the very end of the day and see if there is time and he advised there won't be and to go to another location. I understand if you're booked and cannot fit me in but then why is there a walk in option where if I'm the only one there you still won't see me because an appointment might come in.

Friendly, prompt, easy to communicate with. I switched about 3 years ago for my PCP and very…read morehappy! Bloodwork is right on site. Overall easy!

Everything well amazingly well? Best staff of Doctor's and Nurses. Everyone is always smiling and…read moreI'm a cheerful mood. They've been so good me, I don't want to leave. So professional in all their jobs, and when their done with you you don't want to leave. Love's this place!

Dr Anderson, Randi and team are wonderful! I moved from California several years ago and am…read morethrilled to have found them. Always professional, helpful and thoughtful. I highly recommend Dr Anderson and team! Mollie Drake

I completed my executive physical. The doctors were efficient but also spent a good deal of time…read morewith me. Great service and advice.

I have to write this so that readers are not unduly swayed by one person who apparently has never…read morebeen to a doctor's office before. Trophy Club Family Medicine has been my GP office for the last 4 years, and while they have certainly gone through their hiccups in terms of billing, they are a top notch GP office. They have a clean and orderly waiting area which, aside from winter months, is very comfortable. Yes, they are located in what would be termed a strip mall, but to infer that the quality can be gleaned by this fact is laughable. The office is located in a very clean shopping center in the Roanoke/Trophy Club area, which is very nice. Furthermore, the service and responsiveness of the staff has always been excellent. While sometimes a wait is incurred, this is to be expected, and I would expect nothing less at a doctor's office. If my doctor needs to spend an additional minute with his last patient while I wait, so be it. I would hope for the same courtesy and attention myself. I, too, have had my share off slight billing issues with this office, but many of them came during a billing software transition period, and none created much of a hassle at all. A quick phone call is all that is needed to resolve most problems that arise. Conclusion - Trophy Club Family Medicine is a great GP office, and one that I will continue to use, at least until Congress decides that they know how to better run a health care system than the American market does.

Won't go to another doctor only Dr David Yi He takes a long…read moretime analyzing the issues and forms a comprehensive plan

I rarely leave negative reviews, but after multiple experiences involving both my daughters and…read moremyself, I feel compelled to share my concerns. The biggest issue with this practice has been communication and prescription management. The office relies heavily on the Klara messaging system, yet despite the website indicating multiple front desk staff members, I have never once been able to reach a live person when calling the office. Everything is routed through messages, and responses are often delayed or nonexistent. Over the past year, both of my daughters experienced ongoing prescription issues. In multiple instances, birth control prescriptions were sent that carried unexpectedly high monthly costs, in the $50-$75 per month range. When we attempted to discuss more affordable alternatives and request medication changes, obtaining assistance proved extremely difficult. As a result, they continue to pay significant monthly costs for medications that are often covered at little to no cost through insurance when prescribed by other providers. I initially remained with this practice out of loyalty and because I wanted to continue receiving care here( Monty is fantastic!), but the ongoing communication and prescription management issues have made that increasingly difficult. We also encountered situations where prescriptions were sent to pharmacies that were highly inconvenient. We live in Justin, Texas, yet one prescription is sent to a CVS pharmacy in Frisco, requiring a significant drive for a routine medication. Situations like this should be easily avoidable with basic attention to patient information and communication. My daughter was told the "special and expensive" birth control she is on is only provided in Frisco, which was another reason to change the prescription, but they have a deal with a new drug, so that is what they prescribe. Most recently, I have experienced significant frustration regarding my hormone replacement therapy. My prescription was written for a 90-day supply, yet my follow-up appointment was scheduled beyond the end of that 90-day period, resulting in my medication running out before I could be seen. Knowing my prescription was nearing expiration, I proactively reached out before running out of medication. My pharmacy also submitted refill requests. Despite these efforts, my requests went unanswered for weeks. Because I take a compounded daily sublingual hormone medication rather than a long-acting injection, an interruption in treatment has a significant impact. Since running out of medication, hot flashes, mood swings, emotional symptoms, and other menopausal symptoms that had previously been controlled have returned. I fully understand the importance of follow-up appointments and lab monitoring. My frustration is not with the need for blood work. My frustration is that the appointment was scheduled after my medication was expected to run out, no bridge prescription was offered, refill requests went unanswered, and there appears to be no reliable way to speak directly with a member of the staff when problems arise. My concern is not with the medical concept of the treatment itself, but with the lack of responsiveness, follow-through, and communication from the administrative side of the practice. Patients should not have to repeatedly chase down answers regarding important medications, prescription changes, appointment scheduling, and ongoing treatment plans. Another concern I have is regarding my most recent lab work. My blood was drawn in the office during my appointment, but I later received a bill from LabCorp for more than $1,100. I have excellent insurance through my employer and have never received a laboratory bill anywhere near that amount. I am still trying to understand what was billed to my insurance and why the charges were so high. I hope this feedback is taken seriously because better communication, improved prescription management, and the ability to reach a real person when issues occur would dramatically improve the patient experience.

This clinic has helped me greatly with my hormones, down 30lbs in 4 months and loving itread more

Today was my first ever visit to this doctor's office via recommendation from my mom. Was able to…read moremake an appointment easily with a phone call and was seen same day. The whole entire process was simple and quick and I got the care that I needed. Dr. Griffin was very personable and quick to listen to symptoms and quick to diagnose and come up with a game plan. I definitely felt like I was in good hands. He's down to earth and gives quality care. They don't take insurance but the pay is very reasonable. Also he tries to prescribe generic more affordable medications if possible. I will definitely be coming here for my health needs. Very impressed!!

Very no-nonsense small place. Not as modern and fancy as some clinics. I come here because I trust…read moreDr Griffin's forever years of experience, and he is as kind and helpful as can be. Very considerate cash prices for folks with no insurance. Just don't bring up covid shots unless you like them.

Been going here for two years now when Kristin was the Doc based on the recommendation of a friend…read more She was phenomenal, and made coming to the Dr. easy. She always took the time to listen to everything I said, and as others have mentioned, never pushed numbers. Front staff are incredible as are the physician assistants. Cass will make you smile regardless of what kind of day you're having. Shaelyn ALWAYS has smile on her face and a kind word to greet you when you walk in the door or if you need help via email or the phone. Matthew has been a godsend and is 100% there for his patients. Like Kristin, he makes coming to Total Men's an afterthought. There have even been a few times when I've needed to chat that he's been willing to take a quick phone without me having to book an appointment, despite offering to pay. The only reason I've given 4 stores is unless you reach the office directly, you're going to get someone who sounds bored and their customer service team's professionalism often leaves something to be desired. But in all cases, the office is a quick email away, and Shaelyn is always there to answer any questions. If you're looking for a new GP and are in the area - do yourself (and your body) a favor, and check out Total Men's Roanoke.

I strongly advise against considering this practice if treated by Dr. Mathew Roy. The amount of…read moreconflicting information, treatment plans and inability to do anything other than repeat his same script each visit regardless if it makes sense or not. I regularly asked basic questions like what to expect, how can we measure effectiveness and he would get confused and talk in circles. He would consistently throw out huge claims of patients losing 30 lbs a MONTH with their programs. This is NOT a professional or safe option for any medical services in my opinion.