This is a review of Fisher Home Gallery. Fisher has 3 different stores in walking distant of each other. Fisher Home Gallery is their higher end store. The Good: They had a large, 2-story, selection of furniture. I was pleased that the furniture was on trend. They had rustic, traditional, southwestern, industrial, transitional. A handful of pieces were even Mid-century, French country and/or shabby chic. The Bad: I and taking off a star because the furniture is poorly labeled. Other than the price, tags didn't have the manufacture, where it was made, dimensions, or even building materials. If you're main sales pitch is quality, I would like to find information on the quality. The Ugly: I took another star off because of the pushy salesperson. I've purchased cars where the sales people had more chill. When I asked the salesperson questions all I got was fluff not facts. read more

Just bought furniture for new investment property and, as always, whether it's Natalie or Mary, they make the selection, payment, and delivery scheduling process as seamless as possible. They are quick to point out value opportunities and advise if I'm looking at something that won't be in time to meet my schedule. Great quality and value! Thank ladies! read more

WORST CUSTOMER SERVICE! I purchased a vase that was listed on their website. It was $29.99 and they charged me $32.00 for shipping, which was ridiculous, but I needed the item as the one I have broke. Upon receipt, I discovered that they sent me the wrong vase. I immediately brought it to their attention and the sales representative said he would speak to his General Manager. The General Manager was unwilling to rectify the situation even though I had proof (screenshot) showing that they misrepresented the item listed on their website. Such horrible customer service. I will never do business with them again for their deceptive and unprofessional business practices. Buyer beware! read more

I just received a delivery from Fischer Furniture and to say that Brandon and Richard were amazing is an understatement. They were professional, courteous, and extremely knowledgeable. They were careful with my home as well as my new furniture. Both these men are an asset to your company!! Joe Weber sold me my furniture, and he is amazing as well. He showed integrity and patience while helping me make a decision. I recommend this company to anyone who wants to be treated with kindness and respect to work with this local company! read more

I had the pleasure of speaking with Joe Weber today! They weren't even open yet and he picked up the phone!!! Courteous, pleasant and went above and beyond to help me find the piece of furniture I was looking for. Unfortunately the piece I was looking for was discontinued but he found a way for me to look at their line for something that would match or blend. I would do business with this company whenever I could and would recommend them highly. Thank you Joe! Cheryl Rattigan read more

Everything needs improvement.. they have great salesmen (I say salesmen since mine was a male) and for Fishers 2.5 stars is a Phenomenal rating .. but you have to give them credit .. they can't find you in the computer after a purchase they can't allow you to pay the delivery cost over the phone it could be fraud yep I just go into the store pay 5k in cash then steal someone's credit card for a 129.00 delivery fee that can't be delivered for two weeks but you can go online and pay like that just couldn't be fraud or you can come inside the store and pay with credit card that can't be fraud either lol who thinks of these absolutely ridiculous ideas and set them as rules lol, and so I have to take another day off work to run down and pay for a delivery fee !! Fast fact is anyone is going to use a credit card fraudulently they would use the card inside the store and take the merchandise with them!! ... 2.5 stars got to be proud.. should be a .5 only because of the amazing salesman and I tell everyone that fishers is absolutely ludicrous - and I am still laughing today read more

We went to look for bedroom furniture but after 20 mins no one greeted us or asked if we needed help. There were workers that were in the area but looked past us, so we left and found another store. Went there because we always purchased from this place but the service that day was very disappointing. read more

On October, 25th, stopped at Carpet One to look a floor rugs, 4 total needed.  Salesperson, Sherry-Lynn Passana waited on us.  I explained what type of rugs I was looking for and that all the rugs would be in one room and would need to match.  She showed us examples in a book, and agreed that they color scheme was what I was looking for. At that point, I told her I would call with the sizes that I needed the following day.  I called her, and we spoke about the sizes, and she gave me the quote.  She said she wanted to check and see if the rugs were in stock, I had a return call from her, about 20 minutes later.  At that time, she told me that the rugs were in stock, however there were only 2 rugs in stock on one of them, and that if I was going to order them, I needed place the order immediately to make sure that the rugs would all be available. I agreed and placed the order. I was never told that the rugs were non-refundable.  I received an invoice in the mail regarding the purchase, and never signed or initial any of the contract, the following week. The rugs were to arrive the following week, I called Sherry and she said they had not arrived.  She than called the warehouse, and was told there was a mix-up on their end and their computers had the wrong inventory and they were short 2 of the rugs, but no problem they would be there the following week. I contacted Sherry, the first part of November wanted the new rugs for Thanksgiving, and was then told that the rugs were stuck out on the ocean in a cargo container but would arrive as soon as they get off the ship. Expect another 3 weeks for delivery. Called Sherry, on Friday, January 28th, regarding the rugs, and she checked and the rugs had arrived I was than informed to pick the rugs up at one of their sister stores.  We picked the rugs up, and immediately, after paying for them, and driving to the loading dock, and as they loaded the rugs it was apparent the colors were wrong.  I was instructed that if there was a problem, I needed to go back to the Carpet One store and speak to my salespersons. On arriving, Sherry went to ask her supervisor what to do, she came back and said they were non-returnable and non-refundable.  I than went to her supervisor's office and told him that he needed to come out and look at the rugs and figure this situation out.   He was unwilling to even talk about the rugs said that it's policy and he would not consider a return and tried to say it's a difference in the color dye of the rugs. Said these rugs are far from the rugs we picked out, these are bright blue and unacceptable.  We left the rugs at Carpet One, told him he would need to figure this out, that we were not accepting them. I am attaching 2 photos, the darker one is what we were expecting, the blue one is what arrived. There are so many of these scams on Facebook, that I see people posting they order something and a lesser low-grade product arrives, I felt going directly to a brick-mortar building and business that has operated for many years in Rapid City, SD would treat us fairly, I guess I am totally mistaken. Dark rug is what I ordered, the blue one is what they expect me to take. Add Sherry is a great salesperson, has nothing to do with her, it's the top bosses on this one. read more

Fischer Furniture - Furniture Stores Near Me - Rapid City, South Dakota

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I bought a lift recliner love it now I want to buy a bigger one so my 3 dogs can sit with me. I'm a senior enjoy my dogs. Diane Lurz Kadoka SD read more

My husband and I are still mad at Fischer's for, after we paid in full, came back almost a year later saying we owed them $200. I was so mad I told the head manager what I thought, and all he could say was there was a "mistake in our bookkeeping". Really?! That's a pathetic excuse and no good business ever goes back to collect money when it was their freaking mistake. Yeah, you can tell I'm still passionately bothered by that, and it has been almost two years and still don't even like driving by Fischer's dump of a business! read more

Fischer Furniture - Fischer's should save their postage money because these go straight into the trash in which we then burn forever! - Furniture Stores Near Me - Rapid City, South Dakota

Horrible experience for my family. We bought furniture for a house in Rapid City. The service inside the store wasn't the best but then to deliver ten miles away, it would cost $100 dollars. Next, after picking the furniture up, we noticed damage. My in laws called twice and were told they would forward the information to repairs. No one has called to help the situation and fix the damaged furniture. So from buying the furniture and it not being in stock, to trying to get someone to return a call for repairs, we have spent thousands of dollars and wasted countless hours. Not worth the hassle. I'll go to Freed's next time read more

We ordered a couch and chair and were told to expect them in a couple months. Finally, expecting it to get to our cabin 18 months after beginning the purchase. They say there will be some breaks like taking away our old furniture and free delivery. Hopefully, all will take place next week. Stay tuned. read more

We have purchased all the furniture in both of our homes from Fischer Furniture. We have worked with Amy at Fischer Home Gallery every time. She is extremely knowledgeable. Every transaction has been smooth and easy. We have had one custom order chair that had a bad base and they replaced the defective part. If you want high quality furniture and great service, go see Amy at Fischer. read more

This story is so sad I can't believe people would believe it but here goes. We have purchased all our furniture and appliances over the last 20 years from Fisher. We purchased 2 refrigerators this past Feb and one on March 1. We bought the second one (Frigidaire) on March 1 to replace a Sears that was old but still working great. The Frigidaire never worked right. It took us a couple of months to figure out because it was on and seemed to be working. Milk was turning sour in it but twice we took the milk back thinking that was it. Finally put 2 thermometers in the frig. Turns out it was cooling but stayed above 40 degrees even when turned as cold as it could go. Called Fishers and they said we do not do anything with repair or warranty. You are on you own with the company. Spent many hours on the phone with Frigidaire and finally got ok to have a repair. Repair took 2 weeks to come and over the next 3 months came 5 times. Finally they said they could do nothing with the unit and we had to deal with Frigidaire. All this time I had talked to management at Fishers and said I would even buy a more expensive frig if they would give me credit. Nothing doing. You are on your own. 5 months later Frigidaire refunded the cost of the frig less any tax, delivery, and disposal. Remember we could not use it from March to now (Nov 22). Do I need to say we won't be going to Fishers any more. I intend to dump the frig at their front door soon. Be ware, ask about warranty etc. before you buy. Many places say they stand behind what they sell but they don't. Menards doesn't but you know that going in. read more

Knew what were wanting, not in store so Jeff took the time and found for us. Took vary little time and was done.

I have purchased furniture from all of the various Fischer stores for over twenty years. I just purchased a new sofa and loveseat during the holidays on Black Friday. Not only was this furniture gorgeous, the sale price was awesome and they gave me a free freezer as a Black Friday perk. I live 30 minutes out of town, so I had to set up delivery. I wanted it before Christmas so we had it scheduled mid December. There was a terrible 4 day snow event right in the middle of the delivery schedule and there was no travel. After the snow subsided, I thought for sure they would be too backed up to get it all the way to my house and was prepared to deal with that. I was wrong! They called and set up a delivery for the Monday before Christmas and the delivery driver and helper were courteous and professional. It was a great experience and they went above and beyond to make it right and got it to me before Christmas. As always, I will be back for more when the need arises. Definitely the flagship furniture store of the Black Hills. I read one of the reviews that complained of having to pay for delivery out of town. I think the prices were very reasonable considering the time, gas and man power ti took to get it to me. And my sales lady Marissa was an absolute doll!!!! read more

Love this store! I am understanding that times are tough right with supplies and they have let me know I'll have to wait. Got most things ahead of schedule and they are great! Even before 2020, we have been customers for years. So happy with our purchases! read more

I was fooling myself thinking I could back here and find a piece of furniture next. They will come at you like a car salesman taking what you're interested in then running to the back to "make a bid" and come back with some astronomical price like it's a really good deal. They'll repeat this several more times if you try and negotiate. Then you will be asked to pay half of the total right then and there for them to make the order and then half on delivery of course. If you begin to have any doubts they'll use everything they can to persuade you and they'll finish every sentence with a reassurance that you are in control. If you say the half payment is too high they'll fuss a bit but drop it down to almost half that. It's a see through scam. And yes, you are in control so don't do it because they will charge you twice the amount for what you're interested in if it's a certain kind of wood furniture that you can buy directly from the manufacturer for less than half of their quote. read more

As always we had excellent customer service at Fischer Furniture yesterday. Jeff even indulged me by moving an end table from way over on the other side of the store and put it next to my new loveseat! It was great and I decided to then buy two of those end tables. read more

After shopping at Ashley, Slumberland and Furniture Row we found exactly what we were looking for at Fischer Furniture and the prices were the best we found. The staff was very helpful. read more

My parents live in Rapid City and I wanted to get them a new living room set as a surprise for their anniversary. I, however, live in Oregon and did not have time to visit Rapid City to make this purchase. I was able to find a nice couch, loveseat, and chair set by looking through the Fisher website. I called and spoke to a clerk (maybe it was a manager, I don't remember), and explained the situation. I placed the order, paid half down and the other half when I set up the delivery time/date, and then had to coordinate the delivery with a sister who would be visiting from Alaska on the delivery day -- kind of a logistical headache! The clerk initially said that they wouldn't be able to remove the old furniture, but the delivery guys were absolutely fantastic: they showed up on time, removed the old furniture, placed the new furniture in a couple of different rooms, and removed all of the packing materials. My parents were absolutely thrilled with their new furniture and all in all, the whole process was much, much easier than I expected. I would definitely recommend Fischer Furniture! read more

We purchased a new 36" range. We've only had it a few days but so far we love the range, and the employees were friendly and helpful. Overall it was a good experience. read more

This is the best furniture store in Rapid City, hands down. Admittedly we spent most of our time in the higher end store, Fischer Furniture Gallery. Joe Weber is the store manager there. He is by far the friendliest, most professional person I've ever met in furniture sales, and maybe in all of retail. We bought a bedroom set and a dining room set. In both cases, it wasn't so much a matter of falling in love with the floor pieces at first sight, but rather growing to love them after Joe explained more about the pieces themselves and some of the history behind them. We had to wait several weeks for delivery and Joe kept in touch with us throughout the interval. When there was an issue with the mattress on our bed, Joe very quickly resolved it most satisfactorily, even though I got the sense that issues with delivered furniture were another department than his. All in all, we were extremely satisfied with the entire process and will be going back there in the future as we gradually furnish our new home read more

Fischer Furniture - Dining room set - Furniture Stores Near Me - Rapid City, South Dakota

We bought a 2 piece living room set costing close to $4,000. The furniture took almost a year to come in, due to covid. It took 2 service calls AFTER delivery, to get the electronics in the pieces working properly. In less than 2 months from the time of delivery, the one side of the loveseat begin pilling, and the footrest on the same side had an indentation on just one side. I contacted Fischer's several times, and after approximately 1-1/2 months, I was finally called back. At this point someone was going to call me "right back". After several more calls, someone returned a call asking me to send pictures, which I did. Once again, I waited over a month for a return call. After calling again and again, I received a call back. The repair department had never received my pictures from the person whom I sent them too. I was told they would call the company and get a new cover and foam for the one side of the loveseat, however; in the future I should think about buying a pill shaver. I was also told it was probably the fabric I was wearing that was causing the pilling! Seriously, I do NOT wear sandpaper. I am very disappointed with Fischer Furniture! $4,000 for 2 pieces and I must buy a pill shaver??? Certain fabrics I wear can cause the pilling??? What kind of quality furniture are you selling? Feel free to contact me if you would like pictures of this furniture, and have any questions about my experience with Fischer Furniture. laurie-kent@hotmail.com read more

Do not buy anything from Fischer Furniture. They think it's OK to lie to their customers to get them to buy furniture. All you will get is an I'm sorry but we are not going to honor what your salesperson said. read more

we bought a 10k Amish table and that went fin so we thought we would see if they sell Omnia furniture and they had just received the leather samples but hadn't sold anything yet. we had to talk to the omnia rep to help us order the couches we wanted. once we picked them out Joe the manager made us sign a bunch of papers saying there's no return and no warranty, which was fine but seemed a bit overboard. they were having a sale when we actually placed the order and we were supposed to get free sales tax discount and we could use our credit card or 0% financing. when we got to the store to finalize the order joe told us we couldn't use credit card because we might cancel the order. so I asked him to give us the credit card fees they would have paid as a discount and he reused. I should have walked out of the store and bought in my minnesota store instead. we certainly didn't feel like they appreciate our business. we won't be back! read more

fischer furniture owns simply sleep better in rapid city and they have been an absolute nirghtmare to work with. everyone knows mattress shopping is difficult and a decison to purchase a mattress is big deal. your heath depends on sleep. i purchased a ($3000 no less) that felt great in the store, but once i got home it was absolutley the wrong mattress...couldnt sleep, back aches, neck aches, etc. miserable! i called the store to return and they will not return the mattress and now i am sleeping in my guest room and a $3000 mattress is not being used. fisher is saying it is the manufacture's policy and the manufacturer is saying it is fisher's policy. all in all it is a debacle and theabsolute worst customer support i have ever had. if anyone has a suggestion on what i can do to get my $ back i would appreciate it. $3000 is alot of money to waste. read more

We paid for a kitchen table and four chairs and were told that they would arrive in a couple of days. After a week, we called and were told that it could take up to 12 weeks. The irony was that we purchased the table and chairs on an "overstocked" sale. Overstocked equals 12 weeks? I think not. Beware of this store since they practice serial deception. read more

I'm a believer in shopping locally, but Fischer Furniture/Carpetmart has been a nightmare to work with three times within the last year. 1) my 80 year old mother wanted to trade a chair she ordered with an identical chair, only smaller, on the showroom floor. She was told no, after she paid $5000 cash. When we asked to speak with the store manager,he wouldn't come out of his office to work with us 2)I purchased carpet from Fischer's Carpetmart. The salesman spent most of the time telling me what they couldn't do for me, no old carpet removal or disposal, plus a bogus extra .80 per square foot charge. When I came into the house following installation, I was greeted with a mess-carpet fibers and carpet nails all over. There was no attempt to clean up. 3)And last-where do I begin? Nice delivery guys, very courteous but they couldn't get my new fridge into the space. "Its too tall and your cupboards aren't level" what? The new fridge was the exact height as the one being replaced. There were corner protectors on the back corners of the fridge that needed removing and if it was tipped in, it fit like it was supposed to. Then I was informed that the installer couldn't make it until Monday to hook up the ice maker, microwave hood and dishwasher. This is after Jacob, the salesman assuring me that installation would be immediately following delivery. Nooooooo! Enough is enough, if you want good, competent service, go somewhere else. read more

I just moved to Rapid City over the weekend and was in need of a office desk for my new home office. Went to Fischer and found exactly what I was looking for and even more. This place has a tremendous selection and very friendly staff. The desk I wanted was located at their gallery down the street and Mary the salesperson walked me down the street and helped me complete my purchase. If you're a fan of great service and great selection I would recommend stopping in to Fischer for your furniture needs. read more

Has good selection of bedroom sets and competitive prices. Awaiting arrival of our set. Store was busy the night we visited so it took awhile to get assistance, but the salesperson was very friendly. We were told the nightstand that we purchased was the only option available in the set we purchased, and I see online that there is one other nightstand option. As noted, the salesperson that assisted us with our purchase was very friendly and helpful, but the lady I spoke to on a prior visit was not helpful with the questions I asked, and she did not volunteer to get me more information. read more

My husband and I just ordered a custom Jonathan Lewis couch (no extra cost to customize sofa & pillow fabrics) and a mattress set! The furniture had great quality and price, we even got our super comfy Simmons queen mattress for only $399! We are military and were lucky to be shopping during their Veterans Day sale! 3 years of 0% interest on financing available and free delivery. Mark was SO SO friendly and helpful. He went above and beyond to help us find what we liked and made sure every detail about our order was correct. We would definitely recommend Fischer Home Galleries and will be back! read more

We have had a number of problems with Fischer. Ordered a table which we were old would take up to 90 days to arrive. 6 months later the table finally showed up with a broken skirt. We are now having problems with this table as the wood used was not fully cured and sap is leaking from one of the legs. We did place another order with Fischer but this will be our last. We were not able to take advantage of a sale that was going on when we started to shop for new furniture for the entire house because it was going to take several weeks for us to pick out everything, bedroom set, living room set, entryway furniture, extra chairs and lamps, entertainment center and TV. We were told at that time be a sales associate that we could talk with a manager and they would work something out with us. On our third visit I reminded the sales associate that we needed to talk with a manager about any sale price on our order. They offered us $50 off and said that that was all they could do. We will not be making any other purchases from this store. read more

I will NEVER shop at Fischer Furniture again. We purchased furniture in 2018 as well as a very expensive refrigerator. One, the refrigerator had a large scratch down it and you would think an over $4,000 purchase would get you free delivery 70 miles away. Nope. Now this year we purchased another set of furniture and were told it would at the latest be here in 6 weeks. Marissa knew I didn't want to wait that long but decided I would because I really wanted this piece. 6 weeks rolls around...they are keeping tabs. 7 weeks...keeping tabs. 8 weeks, it will be here once the truck is fully loaded. (This was never explained to me) My husband went in to talk to the manager and her story was it would be here by the end of the week or two weeks at the latest. The week ends...now it will be here the middle of November. Apparently this company doesn't ship until the truck is fully loaded, which was NEVER explained to us and they kept lying to buy time. They absolutely took our paid in full payment the day of purchase but make you wait months to receive what you paid for and lie the whole time in between. I will be shopping elsewhere. read more

We purchased a couch, flooring and a bed from the Fisher family of stores and their service was incredibly bad. The couch broke and after 6 weeks they still have not ordered the right part and are refusing to have it shipped on an expedited manner. They have also not returned several phone calls. Customer service on this transaction has been the worst I have ever seen. read more

I had a great experience shopping for my new couch at Fischer Furniture. I went once, just to look, but came back after seeing what the other furniture shops had to offer. Sara did a great job helping, without being pushy. I'm excited for my new furniture! read more

We had a great experience at the Home Galleries Store. Our salesman Mark was courteous, knowledgeable and made our experience a lot of fun. I highly recommend this store if you are looking for good quality furniture. read more

Fair prices but only buy what is in stock. Every time I had the order something in it was never delivered when promised. I think the sales people just guess what delivery may be. They don't have any way to check deliveries or orders. read more

After walking through the store with me showing me many items that I asked about, my sales person was patient and informational as I stopped at a chaise lounge. I continued shopping at other stores and found a better deal. I called Fischer to thank them for their help and they offered me a better deal! The only thing that is not ideal, is that if you want something that they don't have on their floor, or a different color, it takes ~10 weeks to get. The color they had on their floor was most certainly not my first option, but I still love it and was unwilling to wait for a different color. Delivery is almost 2 weeks out, but it's also right after a holiday. I'm very pleased with the service and options Fischer has to offer. read more

What a rip off outfit this place is! If you buy anything from Fischer, especially something supposedly "on sale," be prepared to be stolen blind. We bought a bed from their "Discount Center" that is turning us into virtual cripples. We tried and tried to get their manager to do the right thing by taking the bed back and replacing it with a bed that wouldn't cripple us, or give us a refund. NOPE! The manager told us we were stuck with what we got! By the way, when you're in the market for a new bed, feel in between the mattress and "frame." If you can feel all the garbage metal on the underside, instead of a normal mattress cover that feels just like the top, DON'T BUY IT! That means you cannot turn it over and it is pure defective junk. This bed was supposed to be a Serta Euro Queen Pillowtop. It was made by National Bedding Company of Aurora CO. Don't buy their products either! Also, this place engages in deceptive advertising as well as unfair and deceptive trade practices (both illegal under Federal Law). They say one thing in their commercials, then hit you with extra charges once you get into the store, whether it's extra for carpet installation or anything else. In the case of a mattress set, it is deceptive to tell a customer they are buying a box spring when they are really buying a cheap frame which cannot adequately support the mattress, which is also not what they claim it is. In addition, selling products which are not fit for the intended purpose, or which cause injury, violates Federal Law. Besides all of this fun, Fischer Furniture attempts to write off your Implied Warranties at Federal Law, on the back of the contract. We all have what are called IMPLIED WARRANTIES under Federal Law. Those go way beyond any express warranty, and a merchant cannot get a customer to abdicate those warranties by signing a contract. There are only rare exceptions to this rule. We will be reporting every bit of this to the Federal Trade Commission. Whatever you do, stay away from this place unless you're a millionaire and can afford to be ripped off. read more