Totally in awe of the service & price I received from John & Kelby. I have a system file hogging my…read morehard drive that I could not access to clear. They had it fixed up in less than 45 minutes. I highly recommend the services here!

Once again, Frankenstein Computers has done an excellent job for our church! I took a 3-year-old…read moreDell OptiPlex 5000 SFF desktop computer in for repairs on March 2. John Cloud diagnosed a failed memory stick (oh no! they cost so much now!). I supplied an "extra" memory stick from one of the other computers at our church and John continued the repair diagnosing and fixing some particularly nasty software errors that had resulted from the initial hardware failure. All of our installed software now works reliably again! Great job! The machine was back in service on March 5 for a very reasonable repair cost! We will continue to use Frankenstein Computers for all of the repairs that are too complicated for us locally. Neil Howard Cedar Park First United Methodist church

Brought my computer to Mr. Computer, I was professionally welcomed, he diagnosed my computer, and…read morecalled me back after checking it out and gave me a fair quote and proceeded to make the necessary repairs. I was pleased with the speed and quality of the repair and the price! Highly recommend Mr. Computer! You will be pleased too!

Greg truly went above and beyond to help me with my monitor repair. He was knowledgeable,…read morecourteous, and very responsive throughout the entire process. I would highly recommend Mr Computer to anyone needing computer services. These are the kinds of local businesses we need to make sure we support and keep around. Thank you again, Greg!!

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

My Surface 3 wasn't starting and from everything I found online it was unrecoverable so I ordered a…read morenew one. I called on Monday and let Michelle know that though my computer wouldn't start, I understood that the hard drive was still good and I needed to transfer the data to the new one. She was very nice and set me up with an appointment for Thursday with a 1 hour arrival window. As a business owner, I understand that because some problems take longer than expected, scheduling service calls isn't an exact science. The most important thing is communication. James ended up running a little late but he handled it perfectly. He called me with 10 minutes left in the window to apologize and let me know he would be a few minutes late, which he was (3 minutes). In my experience, if someone is 3 minutes late they consider that on time and they certainly wouldn't call and give a heads up. As far as the service call goes, not only did he get my new computer set up, he figured out what was wrong with the old one and got it running again. Ending up with 2 working computers never entered my mind as an option. James made sure that he took care of everything I needed and helped me with a few things I didn't know that I needed. It's been a while since I've had a set IT resource so it was very helpful to talk with James about the other services he could help me with in the future. I will definitely call Nerds and James the next time I need IT help.

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

They are clowns. They didn't keep their commitment on when my computer was going to be ready. The…read moreowner called me entitled. Not a good way to speak to customers and I didn't get my computer done. DO NOT USE THEM. THEY ARE HORRIBLE. Juan, I see your comments below. You all said you would have it ready and did not keep your comment and then treated me poorly by yelling I was entitled. You all lied to me and then called me names. NOT OKAY. PS potential customers - they give a discount for good reviews that is why they have good reviews. Don't be fooled this owner and his team lie and dont do good work. PLEASE DON'T WASTE YOUR MONEY. Go anywhere else.

Great messaging response time, fast availability and great service. Thank you!read more

Fixed Computer and answered all my questions. Even helped me with my cell phone problems.read more

He answered his phone and gave me the is idea to switch out my WiFi USB ports. It was a quick fix…read more If I need my Internet to still run faster, then I will be contacting him again. He was extremely kind and helpful.

From the owner: We help small, security-conscious businesses set up and manage modern IT—MDM, endpoint protection,…read moresecure networks, and device provisioning. Based in Austin and founded in 1992, we specialize in mixed Mac and PC environments, delivering practical, scalable solutions that keep your business secure without unnecessary complexity. Sorry, No Repairs. Work from home but need security protection? We can be your technology partner with you for all your tech needs: keeping your computer up-to-date, monitors, cameras, optimizing your wireless speed, etc. "JMD Consulting" is Your business IT outsourced staff whether it's Networking, Computer Support, Upgrades, Installations, anything computer hardware or software related. NO (Equipment) REPAIRS. If it plugs into a wall, JMD IT Consulting can support your IT business needs. They specialize in small to medium sized businesses. Mike Dempsey, Owner, is Austin's premier Apple Certified Consultant since 2004 and has been providing computer support for over 30 years. He handles anything anyone else can't figure out. Certifications: ACSP 10.6, ACTC 10.7, Apple Certified Associate - Mac Integrations Basics 10.14, Apple Certified Support Professional 10.10 and 10.13, CWNP Certified Wireless Technician, iOS Deployment Essentials for iOS 11. BBB Accredited." Apple is my first love. Don't tell my wife.

Good communication and good on pricing. Had a problem with a laptop and able to diagnose it on the…read morespot, quote me a price and I brought it back when the part arrived and picked it back up the next day. The longest wait was for the part to be delivered which they couldn't help it got delayed a few days.

Getting the actual facts when buying or repairing a computer is not easy to achieve. Patrick is…read moreright on target with his knowledge, service, information and products. He answered all my questions precisely and built up my computer by removing all bugs, making it upgradable to Windows 11 and the computer is now good for another 7 to 10 years. Their adherence to detail is exceptional considering how much information and technology they must deal with. Patrick just upgraded another old PC and once again he performs miracles. I was in the compuer business for 15 years before retiring. I was never as good as Patrick.

Terrible. Quoted me one price, took my computer, then doubled the quote. I declined the estimate,…read morethen still charged me the original quote for "diagnostics and driving" without ever fixing the original basic issue. Dishonest business practice and very disappointed, not to mention, problem not fixed. Very good at telling you how many happy customers they have without taking care of the actual one they are dealing with. Do yourself a favor and find a legitimate company, not these clowns.

Rude service. Manager did not care about the issue or me. Cost was too high. He rushed me off the…read morephone when I had questions. Lousy.