I work for W.S. Plumbing and Inspire Real Estate & Property is a great company to work for. Karen…read moreLowe is awesome and takes care of business. She is definitely an asset to her company thanks again Karen!!

There have not been "many" service related items but recently that has changed. With that the…read morenoticeable and glaring issues with proper communication and transparency are abundant. Information being withheld, added effort and energy by Tenant etc are all attributes of this company. It has taken 25 emails to properly receive necessary information for a simple fridge replacement/ delivery. No details provided and, once again, I have personally had to invest my own time to manage the incident. The "agent" also did not provide my phone # as direct contact by delivery company which makes zero sense. Tenant should receive any/all pertinent details, P.O. purchase order, contacts, vice versa, as to ensure a seamless endeavor. That being said, it seems as though "Yucca" and surrounding area(s) are used to getting subpar services as a general rule.

Professional, experienced and personable. Mike and his team are amazing, providing personalized…read moreservice. He manages challenges with tact and patience and has truly provided us with a worry free property owner experience.

We are very pleased working with Mike on managing our rental property located in Yucca Valley last…read moreone year. Mike was prompt on communicating issues and handling repair or maintenance issues. Overall, we are very pleased with his management team. Thanks.

I actually did not end up renting with them so I can't say anything about that- but they were very…read moreaccommodating for me. I was in process of renting from them but hadn't signed anything and needed to back out because of a a situation. I was in a bind and they were very helpful and understanding.

Have been working with this company for years. Always professional and easy to work with. Highly…read morerecommend

Slumlords. They refuse normal repair requests or drag their feet and the manager Jennifer acts…read morechildish and annoyed if you remind her. She will do anything to avoid doing her job, including ignore you. When I've stood my ground and requested she follow through she has literally yelled in my face and been aggressive for no reason. Kay in the front office acts annoyed if you even call for a simple question. These ladies do not have an ounce of kindness or customer service and are disrespectful and accusatory before you even speak. This company is greedy and only concerned about collecting rent. They take advantage of military members because they know you are a guaranteed paycheck. They require yearly inspections and take photos inside of every tenants home, including every room and personal belongings. This was not disclosed to us at lease signing and is an invasion of privacy. They don't ask what date works for you, they just show up with sometimes less than 24 hour notice because they've stuck a paper on my door after 5pm the night before. The manager Jennifer has to constantly be reminded of tenant laws. Why are they so concerned about having photos inside my home while they refuse repairs? Slumlord behavior. Thank God we left. Our deposit was returned late after the legal timeframe and they acted annoyed when I called to check to see if it got lost in the mail when really they hadn't even issued it. They claim to be Christian but do not act like it. This company takes advantage of tenants and knowingly violates laws! Avoid at all costs!

I'm a landlord interested in property management and spent 10 minutes on the phone with the…read morereceptionist taking details about my property and no one ever bothered to call me back. Just another backwater Yucca Valley business that thinks they are entitled to your money.

Excellent Rental & Property Management group in Yucca Valley, CA. I have been renting from them for…read morealmost 4 years, great customer service, very responsive and helpful team. They always fast to attend to tenants needs and I would definitely recommend them to anyone searching for an affordable, good quality homes in the hi-desert this is a great group. Sheric Real Estate in Yucca is truly reliable and super nice and friendly! No complaints! They've been great! 5-Stars!

Bad experience, anyone looking to rent from this company go elsewhere and avoid the drama.I rented…read morea property for 8 years, the first years were very good never had any issues. until the last year I had issues with a person named America very rude and unprofessional. I would get random texts that she was going to do a " walk thru " tomorrow giving me a time. I think it was unprofessional of her to not give ahead of time notice, or leave a voicemail ,something. 2nd- when moving out, she will over charge you. And take old pictures to show for. She charged me in the 2,000's. When I left I did leave stuff in backyard and garage but 2,000 is ridiculous.

I stayed in an Airbnb with this company. This company is a little unorganized in how they manage…read moretheir properties and cannot take criticism well. I can see from their responses on here that I am not the only one who was blamed for the problems that occurred during our stay. I feel the need to make a thorough review since the response to my review on Airbnb seemed to need clarification on the timeline of when/how things went down. When we arrived, the manager came unexpectedly to take photos of the place before we settled in. No big deal, but thought it was weird that they weren't prepared for us. After the manager left, we noticed the gas was left on and propane tanks were empty on both the fire pit and the grill. We messaged them on Airbnb right away. While we were waiting for a response, we found two propane tanks on the side of the house, so we hooked them up to the grill and fire pit, which is when we noticed the grill was not working. I guess the message about the propane was received (although no response yet at this time) because the manager came back to drop off one tank of propane in which she dropped off by the gate without saying anything. As I saw her car leave, I waved her down to come back because the grill still did not work. She came to look at the grill, and then sent a maintenance person out to us. Thankfully the problem was fixed within 2.5 hours after we checked in. Additionally, the little pool on the property was not clean, the hot tub was low on water (the jets would spray water everywhere unless 3+ people were inside at the same time), and the remote for the light in one of the bedrooms was missing. I know nothing is perfect, I'm a reasonable person. I posted a respectable, honest, and nice review on Airbnb, but simply mentioned the hiccups that occurred. I even left a 4 star review. Their reply was surprisingly petty, blaming us for the problems that occurred. On the public airbnb response, they claimed that me and my guests checked-in early, and if we would have just checked in on time, the problems would have been fixed on time for our check-in. They also said that when the manager came to take photos of the place initially, that's when she discovered the grill was broken. That is not how it went down. She took photos of the grill AFTER I waved her down the second time she came to the place to drop off the propane. The grill took 2.5 hours to fix, and the other details (propane tanks empty, missing remote, low water in hot tub, dirty pool) would have taken quite some time to fix/clean/prepare. Blaming us for "checking in early" is unfair. Whatever problems that occurred would have taken significantly longer than a couple of minutes, especially given the fact that fixing the grill in itself took a few hours. I understand that not everything is perfect, but the fact that they felt the need to blame me and the other guests for checking in early when we literally pulled into the drive way at 2:58-2:59 (check the cameras) is what really got to me. It's not like anything would have changed if we pulled into the driveway a minute or two later. When the manager initially came to take photos, she could have checked the grill, fire pit, pool, etc then, but she just took photos and left. They were simply unprepared, but blamed us for checking in 1-2 mins early as if that would change anything. Judging from their responses, it seems they cannot take criticism well. Criticism is what makes a business better for the future, but they immediately jump to blaming guests which is a shame. Most Airbnb hosts would apologize for the inconvenience, but instead I got blamed for checking in (literally) 1-2 minutes earlier. Edit to add: I was ASKED to leave a google review. Your response still does not address the fact that you actually lied in your response to make you look better. You lied by saying we "checked in early" instead of just saying "we apologize and we will take this into account for the future" like literally every Airbnb host with maturity would do. But instead you blame us for checking in early when actually did not do so. Saying if we checked in 2 mins later would have changed ALL those problems is simply a lie and not true. Your response actually proves my point that you can't take criticism well and are very immature to be owning a business. Please don't blame guests for all of your problems. I've never had an Airbnb NOT apologize for the inconvenience and have never been blamed for checking in 1-2 mins early, which you know is true since you have not addressed that part of my statement. Learn from your mistakes and move on.

This is the worst business on the planet. Shanan and her team are the definition of discriminatory…read moreand felonious Karen's. We booked an air bnb on our move from LA to Vegas with a one night stopover in Yucca Valley. They notified us 2 hrs before our arrival the hot tub didn't work (which is why we booked the space) and offered a nominal refund. I accepted it and they still cancelled the reservation as WE WERE ALREADY ON THE PROPERTY AT CHECK-IN. Why did they cancel on us in 100 degree heat at 3Pm with my service animal and pet in the car? How unsafe is this to leave us with no place to go in the desert? 'Karen' didn't care. She presumed to call the owners to tell them we were trespassing.. and the police came. What in the world? I had a reservation I paid for & living with a medical disability and leaving me and my service animal and dog out in the desert sun was her purpose - to keep us in danger. I don't know about you, but if this is the kind of thing that happens with air bnb and a rental agency, you're not safe with them. Your family is UNSAFE on any property they manage. Do NOT book with Hi-Desert dwellings. They will literally kick you out when you have a reservation based on her mood. We are taking legal recourse now to hopefully save anyone else from a potential nightmare.

I was previously a tenant with Harcourts Prime Properties at one of their apartments on Bagley Ave…read morein Twentynine Palms and never encountered any issues. The AppFolio app made it extremely easy to submit maintenance requests and pay rent electronically. The maintenance staff are experienced as well. During my tenancy, Sarah was consistently responsive to my texts, calls, and emails whenever I needed assistance. A few years later, after moving into my own home, I unexpectedly had to leave Twentynine Palms for work and needed help managing my property while I was away. Harcourts Prime Properties immediately came to mind because of the trust I had built with them over the years. Just like Sarah, Zach has been excellent to work with, providing clear, timely communication throughout the property management process. Highly recommended!

We've been working with Harcourts (Zach) as the property manager for our 9-plex in Twentynine…read morePalms, and I can't say enough good things about the experience. They're responsive, proactive, and incredibly organized--exactly what you hope for when you hand over the day-to-day operations of a multifamily property. Tenant issues are handled quickly and professionally, maintenance requests don't sit around, and communication is always clear and timely. They've done a great job keeping the property stable, reducing headaches, and giving us confidence that things are being managed the right way. If you're looking for a team that actually follows through, treats tenants with respect, and manages with an owner's mindset, Harcourts is the one to call. Highly recommend.

These people are very professional and responsive. They have been managing my vacation rental for…read more3 years without any issues. Guests who stay there also rate Ryson Vacations highly. Would definitely recommend!

We have a couple of Airbnb properties that we manage ourselves, but our property in the Palm…read moreSprings area seemed too far for us to manage to our standards. I wanted to hire the best and decided on Ryson. Jason and Ryan are incredibly hard working. Sometimes I send emails in the middle of the night and feel bad because I know they will still respond quickly. Yes, they have a pre-set onboarding process, but I found it to be very professional. I wanted to open at lighting speed because I had been delayed so long with the pool construction. I bought a lot of things that just weren't needed like duvet covers that weren't white or pillow cases that were special and only in a set of two and those had to go. That was disappointing, but we didn't want sheets in the photos that were impossible to replace. It's better to have things done perfectly so your first guests will be 10 star happy and ours were. The consistent comments I get from guests are that the management company is quick to respond and resolve problems. From their website identify their properties and look at the reviews there and on Airbnb. Many of the comments will not only compliment the house, but also Ryson typically it's related to communication, problem resolution or cleanliness. I've had pool issues and after many months of dead ends, they helped me get to the bottom of the problem. With our city getting serious about neighbor complaints, I'm not worried because I know Ryson will be on top of it. We had one group during Cochella that was playing meditation music so loud that I got a call from the neighbors in the middle of the night. Ryan let them know that they would be out there right away and if he could hear the music from the exterior of the home he would immediately terminate the stay if the guests didn't comply. They were also protective to ensure the safety of their cleaning staff. It cost me money, but I respect that. If staff are treated well, they will take care of the home well. No management company is perfect. It's a demanding job with lot of surprises every day. We look at the house as a business. It doesn't have to be my way, it just needs to be safe, beautiful, professionally managed and provide our guests with a great experience. Read the reviews here: Panoramic Mountain View Desert Hot Springs on Airbnb

Proceed with caution with this company!!!!! Overpromise and…read moreunder deliver was a common theme with this company. The level of professionalism and follow up was shocking. Vacation rental in Palm Springs is definitely a tricky space, and I was shocked about their failure on so many levels. Luckily I had enough complaints, they did let me terminate my contract. That is the only good thing I can say about them. Brad in response to your comments: Open air withheld over 900$ from the Arbnb property damages monies disbursed to me .... Your rationale was to reimburse yourself for cleaning that was ordered by Open Air! Again, this cleaning was order by open air Open air did not send Anyone from the team to come on sight to oversee the damages & cleaning, Open air Instead instructed me to handle and have cleaned whatever I felt like needed to be cleaned. Then open air reimbursed themselves!!!!!! This is only one example of the lack of follow up and oversight which would be expected from the management company.

I own an upscale property in LA and it is listed for short term rental when I am away. It is a…read morebeautiful pool villa which I love so much and I have very high standards so it is absolutely important to find the right team to take care of my home. I am very happy that I have met Brad and his team a year ago. OAH is a team of professional, experienced, responsible, and passionate people and that's literally everyone of them. They take good care of my home, the guests, and me! They are always on top of repairs, making the home beautiful, and keeping it in good shape. They also diligently screen our guests to make sure that they are good guests respecting the home. We had difficult guests and situations from time to time, they are always responsive and work around the clock to ensure our guests are always left satisfied with great reviews. I am a very busy person and I travel all around the world. I am in and out of LA. I just need to know that my property is in good hands and be able to sleep at night no matter where I am. Whenever I have a request, Brad and his team respond quickly and they always provide good solutions and advice. Before OAH, I was using another property management company that seems bigger and better but they left me with nightmares and feeling unsettled with how they managed my home, received disrespectful party guests, as well as not responding to my communication and I couldn't stay with them for more than 3 months so I truly understand how important it is to have the right team that I can trust. I highly recommend OAH with Brad, Julian, Juliet, and Kyle : )